Got off to a tricky start - but they followed through. Kit didn't arrive in time for my day off/installation, BUT they kept on pushing for a solution. Customer Service - Cris, Alfred, Josie were exce... Ver mais
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Veja o que dizem as avaliações
Cris was a tremendous help when I was experiencing many drop outs. An Openreach subcontractor appeared the very next day and solved the problem instantly. Cris telephoned me to say that the fault has... Ver mais
Cris was very helpful. He clearly understood the problem I was Having with my phone and was very proactive finding a solution. He insisted on me testing my phone before he rang off. Thanks Cris This... Ver mais
Wanted to reduce my mother-in-laws bills so moved from BT to POP. Vulnerable old person and I made that clear at every step. They completed the transfer but she did not have a working phon... Ver mais
Detalhes da empresa
Escrito pela empresa
POP telecom
Informações de contato
PO Box 12927, CM4 9YW, Ingatestone, Reino Unido
- 03435386611
- customer.service@poptelecom.co.uk
- www.poptelecom.co.uk
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 15% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Brilliant customer service
Josie sorted my phone that I could not make calls on super quickly. A brilliant service!
Router help
Ran into some trouble setting up my router, called the technical support line and was helped by amazing Alfred! He was quick, efficient and very kind. It was a pleasure:)
Cherry sorted out quickly the problem…
Cherry sorted out quickly the problem and was very polite and professional
Didn't take me long to get connected…
Didn't take me long to get connected phone answered by Cherry very polite and helpful had a bit of a job to understand her at first but I'm 87 and don't hear too well
Cris was absolutely brilliant and…
Cris was absolutely brilliant and solved my issues very quickly for which I am extremely grateful. Thank you Cris.
Andrew
Andrew, technical support, was very patient, and diligent when sorting out my telephone issue, without fuss. He was polite & respectful of my person and time.
Thank you Andrew.
Had a problem with outgoing landline…
Had a problem with outgoing landline calls. Josie was very helpful and sorted it for me in 20 mins. Apparently just had to reconnect and reboot
Had a problem with landline.
Had a problem with landline.. Rosie was very helpfull and sorted it out.
Superb customer support despite the problem being persistent
Despite the problem being persistent, the service advisor Alfred was extremely helpful, going from the chat to calls to email as required. He even encouraged me to email if the problem re-appeared, and responded within minutes when it happened again.
Pop Telecom
The customer support agent, Cris was very helpful with my request, explained everything thoroughly and professionaly.
Mark was very helpful and gave clear…
Mark was very helpful and gave clear instructions talking through how to reconnect my router ,very pleasant manor
Call early at morning Sunday spoke with…
Call early at morning Sunday spoke with Chris...grest service snd suport..five star thst's not enough..
Rung today about a problem with my…
Rung today about a problem with my router spoke to a person called cherry that was very helpful and got my Wi-Fi back up and running…
I highly recommend poptelecom for your Wi-Fi services
Good service
I contacted Josie at POP telecom at the first convenient moment after my land line and internet connection went dead.
Josie got Openreach on the case and my service was restored the same day. Josie deserves high praise.
Alfred was very helpull in clearing my…
Alfred was very helpull in clearing my concerns.
The call handler Alfred was very polite…
The call handler Alfred was very polite and helpful. He talked us through the issue and helped us resolve if
Excellent customer support from Cris
Cris was very polite and responded to my queries, listening and processing carefully the issues I have been experiencing with billing. The solutions Cris mentioned were applied immediately to my account. Definitely 5 stars for Cris, well done and many thanks!
Very helpfull
Very helpfull, knowlegable and quick to find the fault and solve the issue. Also Cherry was very friendly and ready to help.
had an issue with my connection and…
had an issue with my connection and spoke to a lovely man called Chris who reassured me he could sort the issue and so far so good
very helpful and professional
Andrew is very helpful and he sorted my…
Andrew is very helpful and he sorted my issues also answering my enquiries professionally.
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