POP telecom Avaliações 

Cris was very polite and responded to my queries, listening and processing carefully the issues I have been experiencing with billing. The solutions Cris mentioned were applied immediately to my account. Definitely 5 stars for Cris, well done and many thanks!

Very helpfull, knowlegable and quick to find the fault and solve the issue. Also Cherry was very friendly and ready to help.

had an issue with my connection and spoke to a lovely man called Chris who reassured me he could sort the issue and so far so good

very helpful and professional

Andrew is very helpful and he sorted my issues also answering my enquiries professionally.

Helpful and efficient, solved the issue quickly without passing me across to other departments

Cris tied to help but the situation is a little complicated and it really needs Open reach to help solve it. However he was very polite and tried his best.

Cherry was very helpful when landline was not receiving calls and thus was promptly rectified

I had a technical issue, when calling technical support I went straight through to a real person who resolved the issue quickly. Thanks so much Chris.

This company have been awful. The router is low quality. The broadband is intermittent at best. The customer service seems to be subbed out halfway across the world and you get passed from pillar to post to then speak to someone reading a script.

They have no interest in customer service. And to top it off they want their router back at MY cost at the end of the contract! SKY and BT send prepaid packaging for the equipment. It shows how unprofessional and anti-customer POP Telecom are.

I would not trust the false positive reviews. This company is awful, plain and simple.

Do not waste your time and money.

I rarely write reviews but felt compelled to share me experience to warn others.

⭐⭐⭐⭐⭐

I had an excellent experience with POP Telecom, especially thanks to Cris.

He was extremely understanding, professional, and clear throughout the whole process. He took the time to explain everything, answered all of my questions, and resolved my issue promptly.

I’ve now received all of the equipment, the installation was straightforward, and my internet is up and running perfectly.

Thank you, Cris, for the outstanding customer service. It’s refreshing to deal with someone who is knowledgeable, efficient, and genuinely helpful. Highly recommended!

very helpful and explained to us about our problem
and put us in the right direction

Spoke with Alfred to fix my mum's new digital phone line. There was an issue with the transfer however Alfred kept me informed of the process and pushed the transfer through for my mum, when fixed he called and spoke to mum to reassure her and called me to confirm the job was done. Alfred was very polite and helpful

We had a short internet outage which ended up being an Openreach fault in the area but the Pop team, specifically, Cherry was extremely helpful and guided us through the various steps and reported the fault to Openreach on our behalf. Cherry even called back in the days after the fault had been fixed to check that our service was still working - thank you!

I had a billing query with POP telecom today , and was very impressed with the way their Customer Service agent , Josie , dealt with it . Josie was able to identify the issues involved , and institute a remedial plan of action . It is always reassuring to know that representatives of Josie' calibre are on the end of a phone when you need to sort out a problem .

I contacted POP when my internet went down. Everyone I spoke to was so courteous and helpful especially as I am not very techy. POP kept in contact until everything was working well. Much thanks to Alfred, who listened and helped me and showed such kindness. Thank you POP telecom.

I was unable to make calls on my landline. CHERRY ran a number of tests and eventually resolved the problem. She was extremely friendly and patient with me, as I am an OAP and not very technically minded, and she was happy to stay on the line until I was completely satisfied that all was well.

A query with my invoice was dealt with promptly and efficiently by Alfred.

Wanted to reduce my mother-in-laws bills so moved from BT to POP.

Vulnerable old person and I made that clear at every step. They completed the transfer but she did not have a working phone line for incoming calls for a week before we noticed (normally she would call us once a day to check in).

They denied there was a problem even when I was standing in the property trying to call the number. Around a week later someone flicked a switch and it worked.

They then tried to claim it was our responsibility as we had not reported the issue. Remember this was a vulnerable lady in her 80's who needed to be contacted by multiple organisations, including her GP.

Cut to a few months later and she has now passed away. Constant barrage of emails demanding the router returned and invoices for final bills. No concept of how probate works.

Incredibly unprofessional company.