Terrible. Terrible lack of service. Adverts stuck in review nearly a week. No response to 3 emails querying why! Used to be such a good site. Also another moan about searching. When I put a radius of... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
IS PRELOVED UK STILL FUNCTIONING? I PREVIOUSLY GAVE A SIMILAR REVIEW, A RESPONSE WAS SENT TO ME , I REPLIED STILL NO ACTION? PRELOVED HAS NOT RESPONDED TO ALL THE EMAILS I HAVE SENT? ADVERTS HELD IN E... Ver mais
A empresa respondeu
This is how to pull the perfect scam and get away with it. The worst platform in the uk. They will take your money for membership instantly but you can't actually advertise because ad approval takes m... Ver mais
A empresa respondeu
I’ve been a member for a while now . It’s a great way of finding things and selling especially because I don’t use any other well known sites. I was having problems to login and none of the FAQs f... Ver mais
A empresa respondeu
Detalhes da empresa
Informação fornecida por fontes externas variadas
Buying or selling second hand? Preloved is packed with nearly new and really old bargains in over 500 categories. It's free to advertise so why not start turning your clutter into cash today. We're always eager to make your Preloved experience a positive one, so you can buy and sell easily.
Escrito pela empresa
Informações de contato
Reino Unido
- www.preloved.co.uk
1,9
Ruim
2 mil avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Quick communication and a website that…
Quick communication and a website that is very easy to use :)
17 de dezembro de 2024
Avaliação não solicitada
Resposta da Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Efficient and polite.
Sally was quick, polite and to the point.
17 de dezembro de 2024
Avaliação não solicitada
Resposta da Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Sally dealt with my email with great…
Sally dealt with my email with great speed response and very polite my issue was dealt with immediately thank you
17 de dezembro de 2024
Avaliação não solicitada
Resposta da Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Sally was absolutely fantastic.
16 de dezembro de 2024
Avaliação não solicitada
Resposta da Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Preloved is in theory a good website
Preloved is in theory a good website, but I don't think it has a lot of traffic, as in it isn't as popular as something like Facebook, or Ebay. Like everything online these days, you have to be aware of scammers. I have had a couple of experiences with that, and the customer service at Preloved have been quite to respond to say they'll investigate. I'm yet to see the outcome of this, as in one circumstance I have been contacted by the same scammer.
13 de dezembro de 2024
Avaliação não solicitada
Resposta da Preloved
HeHello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Had a Hick up yesterday with a preloved…
Had a Hick up yesterday with a preloved colleague called Tommy but I've worked with many that are great. Sally , Emily, an a few others that brilliant at making your adds live. Thanks guys have a great Xmas
16 de dezembro de 2024
Avaliação não solicitada
Resposta da Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Logging in problem
I needed help to log in so used the contact form. Customer services got back to me very quickly and solved the problem.
11 de dezembro de 2024
Avaliação não solicitada
Resposta da Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Holly answered my query immediately and…
Holly answered my query immediately and was extremely helpful
12 de dezembro de 2024
Avaliação não solicitada
Resposta da Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Excellent customer service!!!
Excellent customer service!!!
Thank you Holly!
12 de dezembro de 2024
Avaliação não solicitada
Resposta da Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Had a issue with an ad
Had a issue with an ad that had places received an email straight away so could edit mu ad and make some changes I replied to a lovely lady called Holly who explained immediately where had worded my ad wrong so put right immediately and again Holly responded to my next email again quickly so my ad was able to go live my experience with Holly and preloved has been amazing 👏
11 de dezembro de 2024
Avaliação não solicitada
Resposta da Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Holly was very helpful and helped me…
Holly was very helpful and helped me resolve my issue, thank you 😊
11 de dezembro de 2024
Avaliação não solicitada
Resposta da Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Very helpful and efficient
Very helpful and efficient
Highly recommended advertising with preloved
Always happy to help and correct any issues on adverts via email
11 de dezembro de 2024
Avaliação não solicitada
Resposta da Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Taken my money for a membership I did cancel years ago
I used this website 3 years ago then I told them I wanted to cancel my membership. They now charge me for full membership and I can't even log in as I do not receive the reset password link on my email. Email is the same, nothing in spam etc. I sent them an email but no one ever replied. I have notified my bank but I'm expecting a full refund.
To Stephen: I did send an email to you as no contact number is being provided and I received NO response. This is a security concern because you can't locate my account, you didn't receive my email or didn't reply but you still have retained my bank account details. You have taken money for a membership on 9th Dec according to my bank statement. Why don't you provide a phone number? How do I get a refund if no one contact me?
12/12/24 I have send the third email now, no reply. How come you can't find my account but have taken my money. Your account department needs to sort this out. Please refrain from sending a link that I can find myself on line and propose a real solution.
9 de dezembro de 2024
Avaliação não solicitada
Resposta da Preloved
Hi,
We're sorry to hear that you've not had an response from us.
Can you please contact us through the following link so we can assist you further with this matter?
www.preloved.co.uk/contact
We look forward to getting this resolved.
Kind Regards,
Stephen
Preloved act quickly with queries
I contacted Preloved with a message on a Saturday afternoon and I got an answer and resolution by Sunday morning. Emma was very efficient and helpful.
8 de dezembro de 2024
Avaliação não solicitada
Resposta da Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
stupid messages threats of holly on preloved website saying your not allowed to give personal details to buyers? how do you sell your items.
05.12.45. stupid messages threats of holly on preloved website saying your not allowed to give personal details to buyers? how do you sell your items. honestly what a load of guff. why does holly waste her time with threats. how do you sell to anyone if guff is sent by preloved. office staff. do your worst please put me out Of my misery. MUST BE THE WORST WEB SITE ON THE INTERNET. LAST THREAT YOU SNET ME YOU COULD NOT EVEN BACK IT UP. SUCH NONSENCE PS DON'T SEND ANY GUFF REPLIES ON HERE. TO TEH READER . PLEASE READ ALL THE NEGATAIVE FEEDBACKS THEY ARE ALL TEH SAME . I PRINTED WHAT YOU WILL SEND BELOW AS ITS ALL SAME BUTTON SCRIPCT YOU PRESS. AND HERE IT IS FOLKS ....Reply from Preloved
???? 2024
Hello ?????,
Thank you for leaving your review.
I am very sorry to hear that you have had an issue with Preloved,
I am unable to locate your Preloved account with the details you have provided, and I would like to get this resolved for you. Please can you contact us directly through your Preloved account and we will be happy to assist....
THIS IS TEH SAME ANSWER TO ALL UNHAPPY USERS ON PRELOVED.
5 de dezembro de 2024
Avaliação não solicitada
Resposta da Preloved
Hi,
Thank you for taking the time to leave your review.
At present I cannot locate your account. Can you please contact us via one of the contact options on site or by updating your review to include your order number so we can look to reach out to you?
We look forward to getting this resolved.
Kind Regards,
Sam
Subscription renewal with new card
I made an enquiry about how to register a new bank card, ready for my renewal subscription. I was worried it may try and automatically take my subscription renewal from my old card. I received a very prompt response from Megan, who has sorted it out for me. Thank you Megan.
3 de dezembro de 2024
Avaliação não solicitada
Resposta da Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Quick Responce.
Very quick responce by Holly to change my email address.
5 de dezembro de 2024
Avaliação não solicitada
Resposta da Preloved
Hello,
Thank you for leaving your review!
It is always a pleasure to receive this feedback from our loyal Customers.
Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.
Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.
Take care and have a lovely day.
Kind Regards,
Jane
Why is it every time you get a negative…
Why is it every time you get a negative review you cannot find their account I cancelled mine because I had the same message exactly, so not even a personal reply pathetic
4 de dezembro de 2024
Avaliação não solicitada
Resposta da Preloved
Hi Norman,
We're sorry to hear that your recent experience with us hasn't been positive.
The reason why we aren't able to find a reviewer's account is because Trustpilot is an independent review and feedback site, and as such a reviewer's review or their Trustpilot account is not linked to their Preloved account.
When a review is left, business' are only able to see the details of the review and any details the reviewer is happy to provide, such as their name or an order/account reference.
Should the business be unable to find the reviewer's account using the details provided, then they can ask for more information (as we have previously done).
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind Regards,
Stephen
Easy to use and sell all kinds of…
Easy to use and sell all kinds of items. Country wide market place. All supported by good customer support.
29 de novembro de 2024
Avaliação não solicitada
Resposta da Preloved
Hello,
Thank you for taking the time to leave your review, we value and appreciate your comments.
We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.
Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist.
Kind regards,
Jane
Not very good
Not very good, tons of sponsored pop up ads, free users need to wait 12 days to respond to a new ad, which is effing stupid.
Site is super slow to load, and many ads stays up for several years, like 2000+ days, just updated over and over and over again, the kids will be in college, before the ads of the clothes they wore when they were 5 finally gets taken down, as the clothing items are probably long gone by now aswell, as people always forget to remove the ads after selling the item.
Rude sellers aswell, real losers
15 de novembro de 2024
Avaliação não solicitada
Resposta da Preloved
Hi Emelie,
Thank you for taking the time to leave your review.
We are sorry to hear your recent experience with us hasn't been positive.
At present I cannot locate your account. Can you please contact us via one of the contact options on site or by updating your review to include your contact details so we can look to reach out to you?
Kind Regards,
Stephen
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