Premier Inn At Home Avaliações 

4.860
•
O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 4 de um total de 5 estrelas

Having used Premier Inns for years and always had a good experience and slept really well and needing to replace our mattress I thought I would buy one of the Premier Inn’s ones, These mattresses a... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We needed a new mattress and, having stayed in several Premier Inns over the summer, we decided to buy one of their extremely comfortable mattresses. Ordering was easy, delivery was on time and we are... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We bought the firm pillows and we were not disappointed. Anytime you buy “hotel” pillows within weeks they’re flat. These are totally different. Pillows have kept the shape, firmness and bounce. I wou... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

So helpful when we encountered an issue. Replacement items sent through really quickly. Great to speak to a person on the phone rather than an automated message. Great service. Highly recommend.

A empresa respondeu

Detalhes da empresa

  1. Loja de Camas

Escrito pela empresa

Our exclusive bed and mattress, made by Silentnight – the UK’s most trusted sleep brand – offer lasting comfort and support. Complete your setup with our cosy duvets and pillows from Sartex Quilts for the hotel-quality sleep you love.

Escrito pela empresa

Our Promise
As the UK’s largest hotel chain, we’re all about helping our guests rest easy, which is why we want to offer the same peace of mind for our Premier Inn bed customers. Choosing Silentnight as our bed partner to design, test, and create our new beds means that over 75 years’ worth of bed making experience and SATRA approved testing has gone into every mattress. Together, we’ve worked hard to create a hotel quality bed that customers will love.

Our Customer Guarantee

5 Year Guarantee

When you buy our Premier Inn bed, you can look forward to the same friendly, reliable service that we provide for our guests. From super-comfy beds made to the highest standard to our handy customer service team and five-year guarantee, our customers can always rest easy with us.

Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

5 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,5

Todas as avaliações

(4.860)

1.557 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

Evri was used as Courier

Evri was used as Courier. Parcel was left outside, noone knocked. When I realised it had been delivered, the parcel was gone.

Emailed Premier Inn multiple times for replacement or refund to no avail. I received 1 email reply 10 days later, stating it is the responsibility of their partnered affiliates to sort the problem of the parcel, even though my transaction was with them.

After contacting my bank to issue a chargeback, I eventually received a refund from Premier Inn, but no further communication.

No parcel. No communication. No accountability. I only received a refund after going through my bank. Evri also said they would do nothing. 🤷‍♂️

25 de agosto de 2026
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Resposta da Premier Inn At Home

We are truly sorry to hear about the difficulties you experienced with your recent order and the delivery service. It is clear that the situation caused you considerable frustration. We appreciate you bringing this to our attention and will raise this with the bedding supplier/

Best regards,
Sam
Premier Inn At Home

Avaliado com 3 de um total de 5 estrelas

Quilt fab pillows average

The quilt is amazing and soft love it
The pillows were the most expensive pillows i have evwr purchased, im so dissapointed, supposed to be soft but it feels medium to touch and when head weight goes on it flatterns medium again, they are jot soft. Wanted big, soft and fluffy pillows
Did mention this to premier inn, they forwarded to Silent Night, but no response from them.

22 de agosto de 2026
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Resposta da Premier Inn At Home

We're glad to hear you love the quilt's softness. We're truly sorry the pillows didn't meet your expectations. We understand your disappointment and appreciate you sharing this feedback. We'll certainly look into this further.

Kind regards,
Sam
Premier Inn At Home

Avaliado com 5 de um total de 5 estrelas

Comfortable mattress

Never had such a comfortable mattress, delivered on time and the men delivering where very pleasant.

22 de agosto de 2026
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Resposta da Premier Inn At Home

We're so happy to hear you're enjoying such a comfortable mattress and that our delivery team provided excellent service. We appreciate you sharing your positive experience Elaine.

All the best,
Sam
Premier Inn At Home

Avaliado com 2 de um total de 5 estrelas

firmer than expected

The firm pillows i ordered were firmer than the ones you get in the Premier inn hotels so i should've ordered the soft ones

24 de agosto de 2026
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Resposta da Premier Inn At Home

We appreciate your feedback Shirley.

All the best,
Sam
Premier Inn At Home

Avaliado com 5 de um total de 5 estrelas

Hotel comfort at home!

We bought the firm pillows and we were not disappointed. Anytime you buy “hotel” pillows within weeks they’re flat. These are totally different. Pillows have kept the shape, firmness and bounce. I would definitely buy these again and also a great price and come with quilted pillow protectors which can be washed. Apparently the pillows can also be washed but I can’t comment on that as I haven’t washed them. Definitely good quality at a great price and delivery aaa fast and flawless.

24 de agosto de 2026
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Resposta da Premier Inn At Home

We are so pleased to hear that our firm pillows have exceeded your expectations. It's wonderful to know that you appreciate the quality. We are also glad that our delivery was fast and flawless for you. Your positive feedback is truly valued, and we thank you for sharing your experience.

Sam
Premier Inn At Home

Avaliado com 5 de um total de 5 estrelas

Wonderful pillows

Wonderful pillows, so comfy and I’ve finally found a pillow that doesn’t give me neck ache in the morning.

Good value and delivered within timescales.

17 de agosto de 2026
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Resposta da Premier Inn At Home

We're so pleased to hear you've found such comfortable pillows and that they've helped with your neck ache. It's wonderful to know you're happy with the value and delivery too!

Sam
Premier Inn At Home

Avaliado com 4 de um total de 5 estrelas

Excellent Pillows - rubbish delivery

The pillows I received were excellent. Well wrapped, quick delivery, and very comfortable. But please stop using Evri delivery! I made a complaint about breach of privacy because the driver took a full photo as proof of delivery, and also delivered a flea infestation!

23 de agosto de 2026
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Resposta da Premier Inn At Home

We're glad you found our pillows excellent and comfortable. We are concerned to hear about your delivery experience and the issues with the courier service. We have noted your feedback.

Sam,
Premier Inn At Home

Avaliado com 5 de um total de 5 estrelas

Sooooo Pleased. Best Duvets that I’ve owned.

Loved the fact that I now have two of these 10.5 tog duvets. Super warm but still nice and lightweight. Might order the higher tog for the winter, but so far I don’t think that I will need to.
Super fast delivery and they come in a zippered storage plastic case,

16 de agosto de 2026
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Resposta da Premier Inn At Home

We're so pleased to hear you're enjoying your duvets! It's wonderful to hear.

Sam
Premier Inn At Home

Avaliado com 5 de um total de 5 estrelas

I’m very happy with my purchase from…

I’m very happy with my purchase from premier inn bedding.

24 de agosto de 2026
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Resposta da Premier Inn At Home

We're so happy to hear that you are very pleased with your purchase! It's wonderful to know our bedding has met your expectations.

Kind regards,
Sam
Premier Inn At Home

Avaliado com 5 de um total de 5 estrelas

After recently staying at a Premier Inn…

After recently staying at a Premier Inn hotel and following a great nights sleep.I decided to purchase two Premier Inn pillows from their website,glad I did,they're very comfy to sleep on and they support your head and neck really well.great value for money and where delivered really quick.overall very happy with order.

21 de agosto de 2026
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Resposta da Premier Inn At Home

It's wonderful to hear that your recent stay inspired you to purchase our pillows! We're so glad they're providing you with such comfortable and supportive sleep. Thank you for your kind feedback.

Sam,
Premier Inn At Home

Avaliado com 5 de um total de 5 estrelas

Quick delivery

Quick delivery

16 de agosto de 2026
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Resposta da Premier Inn At Home

Thanks for your feedback Tanya,

All the best,
Sam
Premier Inn at Home

Avaliado com 5 de um total de 5 estrelas

I placed my order over the weekend and…

I placed my order over the weekend and received my new mattress on the Tuesday, I opted to have my old mattress removed for recycling. The delivery guy's phoned to say they were on their way half an hour before arriving. They removed the old mattress and delivered nice new one, removed the packaging and took it with them with no fuss. I know I was getting a quality mattress that I have already had the experience of sleeping on when I have stayed in a Premier Inn. I found the whole experience hassle free

16 de agosto de 2026
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Resposta da Premier Inn At Home

We are delighted to hear you had such a hassle-free experience with your recent mattress delivery. It's wonderful to know you're enjoying the quality and comfort you've come to expect. Thanks Nigel.

All the best,
Sam
Premier Inn At Home

Avaliado com 5 de um total de 5 estrelas

Fabulous quality

Great service - fabulous quality and delivered quickly

21 de agosto de 2026
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Resposta da Premier Inn At Home

We are so pleased to hear you had such a positive experience with our service and the quality of our products. Thank you for your wonderful feedback!

Kind regards,
Sam
Premier Inn At Home

Avaliado com 1 de um total de 5 estrelas

Splashed out on a Silentnight Premier…

Splashed out on a Silentnight Premier Inn mattress. Very disappointed. Absolutely no comparison to the ones I've slept in at Premier Inns.
Thought I'd give it a couple of months and expected it to improve but it hasn't it's far too firm with no give, every morning I was waking up with back ache and shoulder ache. in fact I can no longer sleep on it and am now sleeping in my spare room whilst I decide what to do with it.

20 de setembro de 2026
Avaliação não solicitada
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Resposta da Premier Inn At Home

We appreciate you sharing your experience with the mattress. We are truly sorry to hear it hasn't been a perfect fit for you. Your feedback is important to us as this has been noted.

Best regards,
Sam
Premier Inn At Home

Avaliado com 5 de um total de 5 estrelas

Dreamy pillows!

I ordered some of your pillows following a stay at Premier Inn as they were so comfortable. They arrived sooner than anticipated and have been as comfortable as we'd hoped

1 de agosto de 2026
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Resposta da Premier Inn At Home

We're so pleased to hear that our pillows have brought the comfort of your Premier Inn stay right into your home! It's wonderful to know.

Kind regards,
Sam
Premier Inn At Home

Avaliado com 5 de um total de 5 estrelas

The best pillows

I didn’t know you could buy pillows from Premier Inn, but I’m so glad I know now! I’ve always loved the pillows in their hotels, and now I have them at home. The best pillows! 😍

16 de agosto de 2026
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Resposta da Premier Inn At Home

We are so happy to hear how much you love our pillows and that you can now enjoy that Premier Inn comfort in your own home! We appreciate your kind words Inga.

All the best,
Sam,
Premier Inn At Home

Avaliado com 5 de um total de 5 estrelas

Had both firm and soft pillows to suit…

Had both firm and soft pillows to suit everyone in the house. They are so comfortable and so far keeping their shape

22 de agosto de 2026
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Resposta da Premier Inn At Home

We're so pleased to hear you're enjoying both the firm and soft pillows and that they are comfortable for your whole family.

Kind regards,
Sam
Premier Inn At Home

Avaliado com 5 de um total de 5 estrelas

Excellent mattress however there was a…

Excellent mattress however there was a delay in getting it to the house

16 de agosto de 2026
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Resposta da Premier Inn At Home

We're happy to hear you love the mattress! We understand your frustration with the delivery delay and have noted your feedback.

Kind regards,
Sam
Premier Inn At Home

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