Excellent service, the lady approached very politely and asked if we knew what we were looking for. I had seen some bits online and was wondering if they were in store… she found them and popped them... Ver mais
Localização
Trocar localizaçãoUnit 1 Shopping Village, Pughs Garden Centre, CF15 8LB Radyr, GB
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Veja o que dizem as avaliações
Charming, knowledgeable and very helpful lady in the shop which is well stocked with everything you could possibly need in your domestic kitchen. I bought 2 heavy gauge enamel roasting tins (very reas... Ver mais
A empresa respondeu
The experience of using this store was great,Really helpful staff, really polite, wide range of products, you were not rushed by staff to buy something,you could take your time and browse the products... Ver mais
A empresa respondeu
Your staff are always helpful but not pushing for a sale. I go in to browse and always end up spending. Quality goods at reasonable prices
Detalhes da empresa
Escrito pela empresa
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Escrito pela empresa
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Informações de contato
Unit 1 Shopping Village, Pughs Garden Centre, CF15 8LB, Radyr, Reino Unido
4,8
Excelente
488 avaliações
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Very helpful assistant giving excellent…
Very helpful assistant giving excellent advice on cookware selection and use with induction hobs which isn't given by the appliance manufacturer during install. This will improve the life of cookware and prevent damage
26 de abril de 2026
Resposta da ProCook - Cardiff
We're so happy to hear that our assistant was very helpful with your cookware selection and induction hob advice. We appreciate you and your feedback, as this will improve the life of your cookware.
Resposta da ProCook - Cardiff
We're glad you found our team member helpful during your visit. We appreciate your positive feedback and your taking the time to share.
Resposta da ProCook - Cardiff
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us
Buying a milk saucepan
Helpful assistance in choosing the product I wanted. Staff more than happy to help and showed me several items which gave me the choice to pick which I wanted.
16 de abril de 2026
Resposta da ProCook - Cardiff
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that our staff was helpful in choosing the product you wanted and showed you several options.
Quality products which are displayed…
Quality products which are displayed well and helpful staff .
18 de abril de 2026
Helpful and friendly staff and an…
Helpful and friendly staff and an excellent selection of everything kitchen!
11 de abril de 2026
staff were very helpful
7 de abril de 2026
very happy with my purchase
6 de abril de 2026
Very helpful staff
29 de março de 2026
Had exactly what I wanted...lemon…
Had exactly what I wanted...lemon squeezer. Great shop has an excellent selection of kitchen utensils and gadgets. Staff always very helpful.
1 de abril de 2026
Always plenty of professional advice…
Always plenty of professional advice from the staff. Friendly and efficient service.
28 de março de 2026
Resposta da ProCook - Cardiff
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you find our service friendly, efficient, and professional.
Great Product Knowledge The lady who servePugh’s garden…
The lady who served us in Pugh’s garden centre, Radyr really knew her products. She was able to help us find exactly what we wanted and gave us a load of advice on how to maintain our new saucepan.
18 de março de 2026
Resposta da ProCook - Cardiff
We're happy to hear that our staff member knew the products well and helped you find what you wanted! It's great to know that the advice on how to maintain your new saucepan was useful. Thank you for your positive feedback.
Good range of products
Good range of products, very helpful member of staff offering good service.
25 de março de 2026
Resposta da ProCook - Cardiff
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that you enjoyed our product range and helpful staff.
Pro cook Ashford
Staff in shop were very helpful and professional gave good advice with knowledge of products which helped make our choice and decision on what to purchase.
25 de março de 2026
Resposta da ProCook - Cardiff
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear that our staff was helpful and professional, and their knowledge helped you make your decision.
Resposta da ProCook - Cardiff
We appreciate you letting us know our staff was helpful and you found everything you needed. It means a lot to our team!
The staff were helpful and polite
The staff were helpful and polite. Also they were knowledgeable about your products.
24 de março de 2026
Resposta da ProCook - Cardiff
We appreciate you taking the time to leave us this review! We're so happy to hear that you found our staff helpful, polite, and knowledgeable.
The till service was very slow
The till service was very slow, with one person apparently nothing.
20 de março de 2026
Resposta da ProCook - Cardiff
We appreciate your feedback and regret that our service was slow. We'll address this to improve our efficiency.
ProCook Gourment
My husband and I had ordered some ProCook pots and pans through Amazon and in the delivery were given a voucher for 15% off the next purchase, either online or instore. We decided to visit the ProCook shop in Pughs as we needed a new wok and small pan plus egg poaching kit to match the new cookware. The assistants the shop were extremely helpful in helping us choose the products we needed and although one person wasn't familiar with the voucher the other person was and we were able to enjoy 15% saving on the new items plus a set of cutlery. Thanks again to the friendly and knowledgeable staff and we will be visiting again soon !
11 de março de 2026
Resposta da ProCook - Cardiff
We're glad you enjoyed your visit to our shop and found our staff helpful in choosing your new cookware. We appreciate your positive feedback regarding your voucher experience and the team's knowledge. Thank you for your visit, and we look forward to seeing you again soon!
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