ProCook - Dorchester Avaliações 

732
O TrustScore é 5 de um total de 5

4,8

7 South Street, DT1 1BL Dorchester, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I like not being hassled. When I needed some advice the staff were very very helpful and really willing to help me decide on my purchase of lovely new cutlery. They opened the boxes allowing me to fe... Ver mais

Avaliado com 5 de um total de 5 estrelas

Really great help and advice in the Dorchester store. Subsequently ordered a new coffee machine, which is so much better quality than we've had before. Good service too, as the machine was delivered... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Jason was helpful and knowledgeable when we came along to ProCook to purchase some new saucepans and a set of decent sharp knives. We did not feel hurried at all and were given a full idea of all the... Ver mais

Avaliado com 5 de um total de 5 estrelas

Bought a cheaper pestle and mortar as a gift in another shop but once home found that the pestle was deformed, so returned it and brought one from Procook. The quality of the item was much better, th... Ver mais


Detalhes da empresa

  1. Loja de utensílios de cozinha

Escrito pela empresa

ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.

Why choose ProCook?

Escrito pela empresa

Reason #1 - Quality
ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
Reason #2 – Unbeatable Value
ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
Reason #3 – Which? Recommended Provider for Furniture and Homewares
ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
Reason #4 – Exceptional Customer Care
Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
Reason #5 - Exclusive Design
The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
Reason #6 – Extensive Guarantees
For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.

Informações de contato

  • 7 South Street, DT1 1BL, Dorchester, Reino Unido

4,8

Excelente

O TrustScore é 5 de um total de 5

732 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,8

Todas as avaliações

(732)

24.398 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

The shop assistant was helpful and…

The shop assistant was helpful and welcoming. Found what I was looking for. Pointed out special offers to me. Shop looked well stocked and inviting.

13 de maio de 2026
logotipo da ProCook - Dorchester

Resposta da ProCook - Dorchester

We appreciate you taking the time to share your kind words! We're so happy to hear our assistant was helpful and that you found our shop well-stocked.

Avaliado com 4 de um total de 5 estrelas

Simple successful purchase

Helpful pleasant staff,large airy shop, easy to find what I was looking for- and it was on offer too!

13 de maio de 2026
logotipo da ProCook - Dorchester

Resposta da ProCook - Dorchester

We're so pleased you found our staff helpful and our shop airy. We're glad you found what you needed on offer!

Avaliado com 5 de um total de 5 estrelas

Welcoming and polite

Welcoming and polite . Good technical advice

7 de maio de 2026
logotipo da ProCook - Dorchester

Resposta da ProCook - Dorchester

We're glad you found our team welcoming and our advice helpful. Thank you for your positive feedback; we appreciate it!

Avaliado com 1 de um total de 5 estrelas

Permanent sticky labels.

We bought two USB rechargeable salt and pepper mills. They are fine, however they both had white sticky Pro cook labels on them and it is virtually impossible to remove them. The glue must be something industrial as it’s left some sticky residue which will not come off despite repeated soaking.

I urge you not to buy these products - a reasonable looking item ruined by thoughtless labelling.

8 de maio de 2026
logotipo da ProCook - Dorchester

Resposta da ProCook - Dorchester

Thank you for your review. We are sorry to hear of your experience, please contact us by calling into us on 0330 100 1010 and we will help you resolve your issue.

Avaliado com 5 de um total de 5 estrelas

Charming, efficient and professional.

I had bought a faulty item. I was refunded quickly. I didn't have the receipt but they traced the purchase for me.
I then bought a saucepan with their help.
Charming, efficient, professional.
Delighted.

9 de maio de 2026
logotipo da ProCook - Dorchester

Resposta da ProCook - Dorchester

We're so glad to hear we could assist you efficiently with your faulty item and help you find a new saucepan. Thank you for your kind words!

Avaliado com 5 de um total de 5 estrelas

Easy process and great staff giving…

Easy process and great staff giving good advice.

24 de abril de 2026
logotipo da ProCook - Dorchester

Resposta da ProCook - Dorchester

We appreciate you letting us know our staff gave good advice and the process was easy; it means a lot to our team.

Avaliado com 5 de um total de 5 estrelas

We really love the shop in Dorchester

We really love the shop in Dorchester, nice products, quality, and the lady was really helpful & professional.
Will definitely buy again and more !

24 de abril de 2026
logotipo da ProCook - Dorchester

Resposta da ProCook - Dorchester

We're so happy you love our Dorchester shop and appreciate our quality products and helpful staff. We appreciate your intention to buy again!

Avaliado com 5 de um total de 5 estrelas
logotipo da ProCook - Dorchester

Resposta da ProCook - Dorchester

Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us

Avaliado com 4 de um total de 5 estrelas

Pro cook always seem to have everything you need for your cooking experience and again good quality items

As always with pro cook you can go in there and usually find what you're looking for and it's a good quality item and reasonably priced

18 de abril de 2026
logotipo da ProCook - Dorchester

Resposta da ProCook - Dorchester

We're so happy to hear that you can usually find what you're looking for at a reasonable price and of good quality. We appreciate your positive feedback!

Avaliado com 4 de um total de 5 estrelas

Very happy with the product

Very happy with the product
But disappointed, I could of got 10% off my first order if I looked online

20 de abril de 2026
logotipo da ProCook - Dorchester

Resposta da ProCook - Dorchester

We're happy you like the product. We are sorry you missed the discount. We appreciate your feedback and will consider it to improve our customer experience.

Avaliado com 5 de um total de 5 estrelas

It was my first visit to one of your…

It was my first visit to one of your stores and I must say I was impressed. Your products have excellent build quality and reasonably priced. Since we live in the states we hope someday you will open stores in the US. We understand however if that does that happen anytime soon.

6 de abril de 2026
Avaliado com 5 de um total de 5 estrelas

Always a pleasure

Always enjoy shopping, a pro cook. As usual staff are amazing and on this occasion Jason was very helpful and informative as to which item to buy. Absolutely no pressure just good factual information. We’ll be back.

11 de abril de 2026
logotipo da ProCook - Dorchester

Resposta da ProCook - Dorchester

We're happy to hear you always enjoy shopping with us. It's great to know our staff are amazing and that you found them helpful and informative, providing good factual information without pressure. We appreciate your feedback.

Avaliado com 5 de um total de 5 estrelas

Great knife, great service!

Helpful, knowledgeable staff, and a pleasant shopping experience. Looks like a great product (I've only just bought the knife, so time will tell) it's a decent edged AUS 10, 8 inch chef's knife. It has a good weight, and an incredibly comfortable handle. Also a 25 warranty. Can't really ask for more than that!

7 de abril de 2026
logotipo da ProCook - Dorchester

Resposta da ProCook - Dorchester

We're happy to hear you found our staff helpful and knowledgeable, and that you had a pleasant shopping experience. We appreciate your positive feedback on the knife's features and warranty. Thank you!

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