I was greeted with a lovely smile by Lisa, who genuinely couldn’t do enough for me. She was so patient, helpful and knowledgeable, and took the time to make sure I found exactly what I was looking f... Ver mais
A empresa respondeu
Localização
Trocar localizaçãoUnit SU08 Touchwood Shopping Mall, B91 3GJ Solihull, GB
•Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
High end kitchen utensils just around the corner from John Lewis. Quality products if you can afford them, not really necessary in a cost of living crisis for the majority. At least the price’s keep t... Ver mais
A empresa respondeu
A very helpful and knowledgeable lady showed us the different ranges of pans and drew our attention to a great deal going on with knives and utensils selling at 3 for £10. We were fully kitted out for... Ver mais
We have both bought a lot of cooking items from Pro cook and their quality is second to none. Great value for money!! The young lady in the Solihull store, imaan, was fantastic. Her knowledge and... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Escrito pela empresa
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Informações de contato
Unit SU08 Touchwood Shopping Mall, B91 3GJ, Solihull, Reino Unido
4,9
Excelente
962 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Lovely shop and lovely assistants
Lovely shop and lovely assistants. It’s a pleasure to shop there.
6 de maio de 2026
Resposta da ProCook - Solihull
We are so happy you enjoyed your shopping experience with our lovely assistants!
Resposta da ProCook - Solihull
We appreciate your positive feedback! We are so happy our staff was helpful with your purchase.
Resposta da ProCook - Solihull
We appreciate you sharing that our products were good and nicely displayed, and that our staff was helpful and friendly!
Excellent product explained perfectly…
Excellent product explained perfectly by staff member who is a credit to the organisation
5 de maio de 2026
Resposta da ProCook - Solihull
We appreciate you taking the time to leave us this wonderful review! We're so happy to hear you found our product excellent and our staff helpful.
Buying some new pans
Both colleagues who helped us worked really well together and were very approachable and knowledgable. They helped us with questions about pans and also a coffee machine! Very professional and kind. Would recommend
2 de maio de 2026
I love shopping at Pro-Cook you can…
I love shopping at Pro-Cook you can nearly always find what you’re looking for, customer service always excellent…. No complaints from me❤️
27 de abril de 2026
Resposta da ProCook - Solihull
Thank you for your kind feedback!
You always seem to have the things I'd…
You always seem to have the things I'd like to buy
Staff are polite, helpful and happy to help.
My purchase this week was only a loaf tin but it simply doesn't matter,you always get the best service
28 de abril de 2026
Cake tins for Airfryer
Just what I needed for baking cake in my Airfryer.
Well made and effective,
28 de abril de 2026
Helpful staff
Helpful staff. I mentioned I had bought a mandolin a few months ago and was too scared to use it. As it’s in original box she found it on the system and said to bring it in. I said it was ok as I hadn’t got a receipt but offered an exchange next time I’m in the store. Very impressive customer service.
24 de abril de 2026
Resposta da ProCook - Solihull
We're happy to hear that our staff was helpful and provided impressive customer service! We appreciate you sharing your positive experience and are glad we could assist with your mandolin. Thank you for your feedback.
excellent display of stock
excellent display of stock, fantastic quality and diversity. The staff are really professional, willing and approachable.
28 de abril de 2026
Resposta da ProCook - Solihull
We appreciate you taking the time to leave us this fantastic review! We're so happy to hear that you were satisfied with our stock and found our staff professional and approachable.
Resposta da ProCook - Solihull
We appreciate you sharing that our staff was friendly and helpful and that you liked our pleasant shop!
Replacement tray
Replaced a baking tray that for some reason had peeled. The assistant did say that if I had bought it in they could have possibly replaced it free of charged as it does have a 10 year guarantee. I have a set of the trays and the others are absolutely fine so not sure what happened with the large one. Anyway I really love these hence getting a replacement.
23 de abril de 2026
Resposta da ProCook - Solihull
We appreciate you choosing to replace your baking tray with us! We're glad you love our products. It's good to know the assistant informed you about the guarantee. We appreciate your feedback and are happy you're enjoying the replacement.
Great friendly service.
22 de abril de 2026
Resposta da ProCook - Solihull
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us
The staff were very friendly and…
The staff were very friendly and helpful and because of that we bought some knives and a sharpener, and we will be buying from that store again.
23 de abril de 2026
Resposta da ProCook - Solihull
We appreciate you sharing your experience! We're so happy to hear that the staff were friendly and helpful, and that you'll be buying from us again.
Resposta da ProCook - Solihull
We appreciate you letting us know the team was helpful; it means a lot that you had a positive experience.
Just visiting from the Netherlands
Just visiting from the Netherlands , very helpful and attentive lady . Set that was bough was just a gift but it will do the job .
19 de abril de 2026
Resposta da ProCook - Solihull
We're happy to hear that a staff member was helpful during your visit from the Netherlands. We appreciate your feedback on the gift set and are glad it will be suitable.
Very helpful staff member who looked…
Very helpful staff member who looked for the product for me.
19 de abril de 2026
Resposta da ProCook - Solihull
We appreciate you letting us know that our staff member was helpful in finding the product you needed!
Good products and excellent service
22 de abril de 2026
Resposta da ProCook - Solihull
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.