Fantastic customer service, the 2 ladies in the talke store were brilliant, I walked in when the store opened and helped me look for what I wanted, they were very friendly and were great to talk to, t... Ver mais
Localização
Trocar localizaçãoUnit 52, Freeport Talke, Talke Retail Park, Pit Lane, ST7 1XD Stoke-on-Trent, GB
•Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Friendliness and knowledge of sales assistant. We were looking for a pan to boil beetroot and there was one pan left at a reduced price = result!!
Frying pan number 3. First one completed damaged and replaced. Number 2 using it made me totally stressed out - I know! Solution was number 3, non stick, perfect omelette! The staff at my local store... Ver mais
Well I have only just started using the pans and I do love them now I know what oils to use they are very easy cook in, clean and look good
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Escrito pela empresa
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Informações de contato
Unit 52, Freeport Talke, Talke Retail Park, Pit Lane, ST7 1XD, Stoke-on-Trent, Reino Unido
4,9
Excelente
677 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Helpful and friendly staff as usual in…
Helpful and friendly staff as usual in this store much appreciated.
24 de agosto de 2026
Very good shop.
I found exactly what I was looking for and the staff were very helpful and polite.
The price of the item I bought was very good also. Good shop! 👍
22 de agosto de 2026
Friendliness and knowledge of sales…
Friendliness and knowledge of sales assistant. We were looking for a pan to boil beetroot and there was one pan left at a reduced price = result!!
22 de agosto de 2026
Fantastic customer service
Fantastic customer service, the 2 ladies in the talke store were brilliant, I walked in when the store opened and helped me look for what I wanted, they were very friendly and were great to talk to, thank you.
22 de agosto de 2026
Great service 5 star
18 de agosto de 2026
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
6 stars
I was unsure which knife set as there was so many amazing sets on display
The lady who helped was fantastic and her knowledge was a great help to sort my purchase.
She is a real credit to the Talke branch
16 de agosto de 2026
Resposta da ProCook - Talke
We're so pleased to hear our team member's knowledge was a great help in choosing your knife set. We're delighted to know they are a real credit to the branch!
Well I have only just started using the…
Well I have only just started using the pans and I do love them now I know what oils to use they are very easy cook in, clean and look good
14 de agosto de 2026
Resposta da ProCook - Talke
We're so pleased to hear you're enjoying your new pans! It's wonderful that you find them easy to cook with, clean, and that they look great in your kitchen.
The staff are absolutely amazing very…
The staff are absolutely amazing very polite and very helpful the shop is well stocked with amazing items and very reasonable prices even better now there is a sale on and the service I was provided with I'd give them 💯 %
11 de agosto de 2026
Resposta da ProCook - Talke
We're so pleased to hear our staff were amazing, polite, and helpful! It's wonderful that you found our shop well-stocked with amazing items at reasonable prices, especially with the sale on. We appreciate your perfect rating!
Resposta da ProCook - Talke
We truly appreciate your kind words about our team. It means a lot to us to know that you had such a positive experience with our staff.
Pots & Pans
Very helpful staff and friendly. Easy experience and exchanged the frying pan for the larger pan with no problem.
5 de agosto de 2026
Resposta da ProCook - Talke
We're so pleased to hear you had an easy experience and that our staff were very helpful and friendly with your exchange! Thank you for your kind words.
Brilliant stainless steel pan
Checked website for the item I was looking for. Decided to go check it out in my nearest store at freeport. Found what I was after. Spoke to sales lady I think her name was Tracey, to see what she recommended and advised on. Chose my stainless steel pan. So worth the 60 I spent on it. Going to invest in the full set I think. Brilliant experience from the store and staff were very helpful. Definitely going back again
2 de agosto de 2026
Resposta da ProCook - Talke
We're delighted to hear about your excellent experience at our Freeport store! It's wonderful that our team member provided such helpful advice, leading to your satisfaction with your new pan. We're thrilled you're considering investing in the full set and look forward to your next visit.
Resposta da ProCook - Talke
We appreciate your positive feedback regarding our service and the excellent value you found. We are delighted to know you had a great experience.
Really friendly helpful staff
31 de julho de 2026
Talke shop staff are always excellent…
Talke shop staff are always excellent and very knowledgable - only place I shop. Well done all.
27 de julho de 2026
Procook Staff
An excellent service by the staff. Attention to detail and very helpful.
29 de julho de 2026
Avaliação não solicitada
Staff very friendly and helpful
Staff very friendly and helpful, product ver good
27 de julho de 2026
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.