Fantastic customer service, the 2 ladies in the talke store were brilliant, I walked in when the store opened and helped me look for what I wanted, they were very friendly and were great to talk to, t... Ver mais
Localização
Trocar localizaçãoUnit 52, Freeport Talke, Talke Retail Park, Pit Lane, ST7 1XD Stoke-on-Trent, GB
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Veja o que dizem as avaliações
Friendliness and knowledge of sales assistant. We were looking for a pan to boil beetroot and there was one pan left at a reduced price = result!!
Frying pan number 3. First one completed damaged and replaced. Number 2 using it made me totally stressed out - I know! Solution was number 3, non stick, perfect omelette! The staff at my local store... Ver mais
Well I have only just started using the pans and I do love them now I know what oils to use they are very easy cook in, clean and look good
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Escrito pela empresa
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Informações de contato
Unit 52, Freeport Talke, Talke Retail Park, Pit Lane, ST7 1XD, Stoke-on-Trent, Reino Unido
4,9
Excelente
677 avaliações
Pede aos clientes que avaliem
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
The lady in the shop(afinity) was very…
The lady in the shop(afinity) was very knowledgeable and gave us good information
13 de março de 2026
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Resposta da ProCook - Talke
We appreciate you letting us know our staff was helpful. We are so happy about the positive feedback!
The staff were very friendly and helpful
8 de março de 2026
Resposta da ProCook - Talke
We appreciate you letting us know our staff was friendly and helpful; it means a lot to our team.
Resposta da ProCook - Talke
We appreciate you letting us know the lady was helpful; it means a lot to our team that you had a great experience.
Resposta da ProCook - Talke
We're glad you had a great experience with our customer service. Thank you for your feedback!
Your store manager spent a lot of time…
Your store manager spent a lot of time with me advising and helping me choose my purchase.
I'm very pleased to have a ProCook store nearby and value your company's ethics.
27 de fevereiro de 2026
Resposta da ProCook - Talke
We're happy to hear that our store manager assisted you with your purchase! It's great you value our company's ethics and having a store nearby. Thank you for the positive feedback.
Great range of culinary products
Great range of culinary products. Staff friendly and not pushy.
23 de fevereiro de 2026
Resposta da ProCook - Talke
We appreciate you taking the time to leave us this great review! We're so happy you enjoyed our products and staff.
Resposta da ProCook - Talke
We appreciate your feedback and apologize for the delay in addressing your review. We value your time and insights.
Resposta da ProCook - Talke
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
The ladies in the shop were very…
The ladies in the shop were very helpful finding everything that I needed
12 de fevereiro de 2026
Resposta da ProCook - Talke
We appreciate you sharing! We're so happy to hear that the ladies in our shop were helpful in finding everything you needed.
Staff very knowledgeable and friendly
Staff very knowledgeable and friendly, nothing was too much trouble.
14 de fevereiro de 2026
Resposta da ProCook - Talke
We appreciate you taking the time to leave us this great review! We're so happy to hear our staff was knowledgeable and friendly to you.
Great place for all things cookery
Knowledgeable and friendly staff, found exactly what we wanted.
15 de fevereiro de 2026
Resposta da ProCook - Talke
We appreciate you taking the time to leave us this great review! We're so happy our staff helped you find what you wanted.
Staff very pleasant and helpful in store
Staff very pleasant and helpful in store
14 de fevereiro de 2026
Resposta da ProCook - Talke
We appreciate your positive feedback; we are so happy you found our staff pleasant and helpful in the store!
Lovely shop to browse around
Lovely shop to browse around. I got what i was looking for. The assistant was very pleasent.and very helpful. Certainly a shop.i would visit again.
13 de fevereiro de 2026
Resposta da ProCook - Talke
We're so glad you enjoyed browsing in our shop and found what you were looking for. We appreciate your kind words about our assistant's helpfulness, and we look forward to your next visit!
I saw these knives online and had…
I saw these knives online and had decided to buy them. But I made a point of going to the ProCook shop to buy them from a real shop. I tried the knives in the shop and changed my choice and bought others from a different ProCook range, so I'm glad I went! The assistant was excellent and helpful, so glad the shop is there in North Staffs! Also, when I got home I cut myself straight away like an idiot just looking at the knives, they're the sharpest I've ever owned in my life! Brilliant!
9 de fevereiro de 2026
Great staff
Very pleasant staff who were helpful and were able to advise on the best product for us.
7 de fevereiro de 2026
Very helpful staff
10 de fevereiro de 2026
Resposta da ProCook - Talke
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Resposta da ProCook - Talke
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
The friendliness of the staff and their…
The friendliness of the staff and their knowledge of the product that we were buying. Their advice was very welcomed and professional.
5 de fevereiro de 2026
EXCELLENT STORE
Pleasant staff members.
Excellent product knowledge
Plenty of product options
Very clean store
7 de fevereiro de 2026
Resposta da ProCook - Talke
We appreciate you taking the time to leave us a review. We're so glad to hear that you found our staff pleasant and the store very clean, with excellent product knowledge and options.
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