Fantastic customer service, the 2 ladies in the talke store were brilliant, I walked in when the store opened and helped me look for what I wanted, they were very friendly and were great to talk to, t... Ver mais
Localização
Trocar localizaçãoUnit 52, Freeport Talke, Talke Retail Park, Pit Lane, ST7 1XD Stoke-on-Trent, GB
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Veja o que dizem as avaliações
Friendliness and knowledge of sales assistant. We were looking for a pan to boil beetroot and there was one pan left at a reduced price = result!!
Frying pan number 3. First one completed damaged and replaced. Number 2 using it made me totally stressed out - I know! Solution was number 3, non stick, perfect omelette! The staff at my local store... Ver mais
Well I have only just started using the pans and I do love them now I know what oils to use they are very easy cook in, clean and look good
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Escrito pela empresa
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Informações de contato
Unit 52, Freeport Talke, Talke Retail Park, Pit Lane, ST7 1XD, Stoke-on-Trent, Reino Unido
4,9
Excelente
677 avaliações
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The lady that serves us was Jeanette
The lady that serves us was Jeanette. She was really helpful and knew so much about the products.
Even my 16 year old son said when we left "how nice was she? Its good when people actually like the things they are selling and know about them "
10 de dezembro de 2025
Resposta da ProCook - Talke
We're happy to hear that you had such a positive experience! It's wonderful to know that our team member's knowledge and helpfulness stood out to you and your son. We appreciate you taking the time to share your feedback.
Great shop …
Great shop … loads of different products and all reasonably priced, definitely go back
13 de dezembro de 2025
Resposta da ProCook - Talke
We appreciate you taking the time to leave us this great review! We're so happy to hear that you enjoyed our wide variety of products and reasonable prices!
Staff were helpful excellent product .
12 de dezembro de 2025
Resposta da ProCook - Talke
We appreciate your positive feedback regarding our helpful staff and excellent product; we are so happy you enjoyed them!
Resposta da ProCook - Talke
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Great experience
Very happy with my experience at ProCook in Talke the Staff were lovely and very helpful. The saucepans I purchased are just what I needed and great quality and good value for money
11 de dezembro de 2025
Resposta da ProCook - Talke
We're delighted you had a great experience at our Talke shop and found our staff lovely and helpful. We appreciate that the saucepans you purchased are great quality, good value, and just what you needed!
Excellent quality,Wide choice
Excellent quality,Wide choice, efficient and speedy service and delivery
20 de novembro de 2025
Resposta da ProCook - Talke
We're happy to hear that you had such a positive experience with our wide selection and speedy service. Thank you for your valuable feedback!
Very helpful and friendly staff very…
Very helpful and friendly staff very knowledgeable. Nothing too much trouble
20 de novembro de 2025
Resposta da ProCook - Talke
We are happy to hear that our team was helpful, friendly, and knowledgeable! We appreciate you taking the time to leave us this positive feedback.
Helpful and knowlegable staff
20 de novembro de 2025
Resposta da ProCook - Talke
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Lovely things to many to choose from.
18 de novembro de 2025
Resposta da ProCook - Talke
We're glad you enjoyed our wide selection! Thank you for your positive feedback; it means a lot to us.
Excellent customer service
Excellent customer service, sales assistant very helpful and pleasant.
18 de novembro de 2025
Resposta da ProCook - Talke
We appreciate you taking the time to share your positive experience. We're happy to hear that our sales assistant was helpful and pleasant!
Top quality products at a fair price
Top quality products at a fair price. Helpful and knowledgeable staff.
20 de novembro de 2025
Resposta da ProCook - Talke
We appreciate your positive feedback! We're so happy you liked our top-quality products at a fair price and found our staff helpful and knowledgeable.
The store Assistant was really helpful…
The store Assistant was really helpful and very happy to help us ,explained to us about the goods we brought
20 de novembro de 2025
Resposta da ProCook - Talke
We're happy to hear that our assistant was helpful and explained the goods well. We appreciate you taking the time to share your positive experience with us.
Excellent service
Excellent service: lady was really helpful and very knowledgeable.All round good experience.
18 de novembro de 2025
Resposta da ProCook - Talke
We appreciate you taking the time to leave us this great review! We're so happy to hear that you found our service excellent and our staff helpful.
Great Chef's knives from the…
Great Chef's knives from the professional collection.
16 de novembro de 2025
Resposta da ProCook - Talke
We're happy to hear that you are pleased with the chef's knives from the professional collection. Thank you for your positive feedback!
Resposta da ProCook - Talke
We appreciate your positive feedback. We are so happy to hear our staff was helpful and accommodating to your needs.
Helen assisted me with all my…
Helen assisted me with all my purchases, providing the options that best suited my affordability
You do not get pestered whilst browsing either
17 de novembro de 2025
Resposta da ProCook - Talke
We're happy to hear that you found the assistance helpful and appreciated the browsing experience. Thank you for your positive feedback; we appreciate it!
Resposta da ProCook - Talke
We're happy to hear that our service was helpful and that we could find the drying mat for you. Thank you for your positive feedback!
Friendly staff
13 de novembro de 2025
Resposta da ProCook - Talke
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
Had just what I wanted
Had just what I wanted. Staff could not have been friendlier or more helpful. Really excellent customer service. There was even a discount to be had!
13 de novembro de 2025
Resposta da ProCook - Talke
We're so glad you found what you wanted and that our team was friendly and helpful! We appreciate you mentioning the excellent customer service and discount you received. Thanks!
Great products
Great products, very obliging staff. Had my stainless steel set for over 30 years, hope this one lasts as long. The lady who served me had a brilliant knowledge of the products and offers on Black Friday, hence the 5 star review.
14 de novembro de 2025
Resposta da ProCook - Talke
We're glad you enjoyed your experience and found our staff helpful! It's great to know the team member's product knowledge and Black Friday offer insights were beneficial. We appreciate your long-term support and hope you enjoy your new set for many years to come.
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