Fantastic customer service, the 2 ladies in the talke store were brilliant, I walked in when the store opened and helped me look for what I wanted, they were very friendly and were great to talk to, t... Ver mais
Localização
Trocar localizaçãoUnit 52, Freeport Talke, Talke Retail Park, Pit Lane, ST7 1XD Stoke-on-Trent, GB
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Veja o que dizem as avaliações
Friendliness and knowledge of sales assistant. We were looking for a pan to boil beetroot and there was one pan left at a reduced price = result!!
Frying pan number 3. First one completed damaged and replaced. Number 2 using it made me totally stressed out - I know! Solution was number 3, non stick, perfect omelette! The staff at my local store... Ver mais
Well I have only just started using the pans and I do love them now I know what oils to use they are very easy cook in, clean and look good
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
ProCook offers great value for money on aspirational, high quality, stylish ranges of market leading cookware, tableware and kitchenware. With a big online presence and stores across the UK, ProCook offers British designed, contemporary ranges with an emphasis on outstanding performance and excellence in manufacturing.
Why choose ProCook?
Escrito pela empresa
- Reason #1 - Quality
- ProCook products are manufactured to high standards, using premium quality materials. In fact we are proud to say we go the extra mile to ensure that a product is second to none. So you can be assured that at ProCook you can expect the best.
- Reason #2 – Unbeatable Value
- ProCook take great pride in being an own brand company with complete control over all aspects of our product ranges. This means we are able to offer our customers savings of up to 50% compared to other leading brands. Why pay more?
- Reason #3 – Which? Recommended Provider for Furniture and Homewares
- ProCook are proud to be endorsed by Which?, the consumer champion. Which? only endorse the best products and services, with ProCook offering the 4th best customer score out of 45 brands.
- Reason #4 – Exceptional Customer Care
- Nothing is more important to us than our customers, and we place great importance on ensuring our customer care team give the very best service. Our team are always delighted to hear from you and welcome your questions and comments no matter how big or small.
- Reason #5 - Exclusive Design
- The ProCook range of products focusses on clean contemporary looks, with a nod to the traditional. Our in house team of designers create bespoke products that will stand the test of time and look as good in modern homes as they do in traditional ones.
- Reason #6 – Extensive Guarantees
- For complete peace of mind we have guarantees on all our products and have extensive guarantees on many of our ranges. In fact all our knife and cookware ranges are covered by either 10 or 25 year guarantees.
Informações de contato
Unit 52, Freeport Talke, Talke Retail Park, Pit Lane, ST7 1XD, Stoke-on-Trent, Reino Unido
4,9
Excelente
677 avaliações
Pede aos clientes que avaliem
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
The shop assistants where very helpful…
The shop assistants where very helpful and friendly, making my purchase a happy one. Thank you
10 de janeiro de 2026
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
patience, helpful and knowledgeable
The staff were very patience and helpful, I didn’t feel rushed and provided good advice on the products I needed
11 de janeiro de 2026
Resposta da ProCook - Talke
We appreciate you taking the time to leave us this great review! We're so happy to hear that our staff was patient, helpful, and provided good advice.
When asked for the item I required the…
When asked for the item I required the lady new exactly where it was , as it turned out it was the last I stock
So very pleased and the price was right
9 de janeiro de 2026
Resposta da ProCook - Talke
We're so pleased to hear that the team member knew exactly where to find the item and that the price was right. Thank you for your positive feedback; we appreciate it.
Outstanding Customer Service
I’ve had my Induction pan set for nearly 10 years and I didn’t think I could have the lid replaced as the handle had come off. How wrong I was, not only did the assistant find the original order, she told me I am in Warranty then proceeded to replace the lid. She also said what great condition my pan was in. As they have released a milk pan to match the set, I purchased one of them too. Very helpful and friendly. Thank you
9 de janeiro de 2026
Resposta da ProCook - Talke
We're happy to hear that you had such a positive experience! It's great to know that we could replace your lid under warranty after so many years. We appreciate your kind words and are glad you found our team helpful and friendly. Thank you for your purchase!
Very helpful and knowledgeable store…
Very helpful and knowledgeable store assistant who gave us good advice when choosing which knives to buy
11 de janeiro de 2026
Resposta da ProCook - Talke
We appreciate you sharing your experience. We're so glad the store assistant was helpful and knowledgeable in advising you on your knife purchase.
Great customer service!
Helen was extremely helpful! We were looking for a gift for a student, Helen advised us of the best option & upsold us a coffee scoop/clip to go with the espresso maker. She was very friendly, knowledgeable & efficient.
10 de janeiro de 2026
Avaliação não solicitada
Resposta da ProCook - Talke
We're happy to hear that you found our team member helpful in selecting a gift! We appreciate your positive feedback regarding the advice and the suggestion. Thanks for sharing your experience.
Resposta da ProCook - Talke
Thank you for your kind words! We're thrilled to hear that you're happy with our service. We strive to provide the best possible experience for our customers, and your feedback means a lot to us.
I was able to get what I wanted and had…
I was able to get what I wanted and had good advice and help . It was good to be served by someone so helpful, whe knew about the product.
8 de janeiro de 2026
Resposta da ProCook - Talke
We appreciate you taking the time to leave us this great review! We're so happy to hear that you received good advice and help from someone knowledgeable about the product.
Super helpful and friendly staff
Super helpful and friendly staff, selling quality products.
8 de janeiro de 2026
Resposta da ProCook - Talke
We appreciate your great review! We're so happy to hear that you found our staff helpful and friendly and liked our products.
Assistant very helpful in choosing the…
Assistant very helpful in choosing the right set of saucepans, thank you
16 de dezembro de 2025
Resposta da ProCook - Talke
We appreciate you sharing your experience with us. We're so happy to hear that our assistant was helpful in choosing your saucepans!
Great range of stock
Excellent display in store. Good range of stock with variety of prices available. Helpful staff. Will definitely shop at this store again.
16 de dezembro de 2025
Resposta da ProCook - Talke
We appreciate your review! We're so glad to hear you found an excellent display and good range of stock in our store, and that our staff were helpful. We appreciate your intention to shop with us again!
I had an issue with my product
I had an issue with my product, but customer service was incredibly prompt and helpful. I’ll definitely be buying from them again! It’s great to know they have such excellent support—you can buy from them without any worries.
13 de dezembro de 2025
Resposta da ProCook - Talke
We're so glad our customer service was prompt and helpful in resolving your product issue. It's great to know you feel confident in our support; thank you for your positive feedback and future business!
The shop stocks classy and robust…
The shop stocks classy and robust items. Some products are high price but this reflects in the quality. I purchased some lovely coffee cups that you couldn't buy at a supermarket and that came with a guarantee. The lady the served us couldn't have gone more out her way to help us and made the shopping experience a pleasure 😊
13 de dezembro de 2025
Resposta da ProCook - Talke
We're happy to hear you found such unique and robust items! It's great to know the quality and guarantee met your expectations. We appreciate you mentioning the helpful service you received and that it made your shopping experience a pleasure.
Helpful pleasant staff with good…
Helpful pleasant staff with good product knowledge.
16 de dezembro de 2025
Resposta da ProCook - Talke
We appreciate you taking the time to leave us this great review! We're so happy you found our staff pleasant, helpful, and knowledgeable.
As usually the assistants are all…
As usually the assistants are all cheerful friendly and professional
16 de dezembro de 2025
Resposta da ProCook - Talke
We appreciate you taking the time to leave us this great review! We're so happy to hear you find our assistants cheerful, friendly, and professional.
Excellent customer service
Excellent customer service. I phoned to check they had what I wanted in stock, saved it gor me and I collected it later that day.
16 de dezembro de 2025
Resposta da ProCook - Talke
We're happy to hear that you received excellent customer service! We appreciate you letting us know that we were able to help you get what you needed quickly and easily.
Resposta da ProCook - Talke
We're happy you enjoyed our service and the team's efforts! We regret the missing box, but we're glad the wrapping was sufficient.
Resposta da ProCook - Talke
We appreciate you letting us know that our staff was attentive and helpful. Thank you for your positive feedback!
Resposta da ProCook - Talke
We appreciate your positive feedback! We are so happy to hear you found our service helpful and our staff knowledgeable.
Resposta da ProCook - Talke
We're glad you found it easy to choose and purchase, making your visit pleasurable. Thank you for your positive feedback; we appreciate it.
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