Protyre Autocare - Dumfries Avaliações 

1.204
O TrustScore é 5 de um total de 5

4,8

Annan Road, Dumfries, DG1 3JX Dumfries, Scotland, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

All the staff were professional & friendly. A choice of tyres & cost were offered. Double checked everything after having on going problems with their tracking machines. Would highly recommend Denton... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Pulled into Dentons around 12:30 on Saturday they were closing at 1, we had a warning light on the dashboard relating to tyres, they quickly identified the issue of a broken sensor within rear tyre an... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

After complaint to Protyre Autocare Dumfries it was explained to me there had been a communication error between myself and the company. The manager contacted me and explained the error. I was then in... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Credit where it's due. On two previous occasions they told me that I didn't quite need my front tyres changed yet. This was after I had been told I needed them changed by by a multinational company, a... Ver mais


Detalhes da empresa

  1. Loja de Pneus
  2. Loja de Freios
  3. Loja de Baterias de Carro
  4. Oficina de Inspeção Veicular
  5. Serviço de Motorista
  6. Serviço de alinhamento e balanceamento

Escrito pela empresa

Dear Valued Customers,
Here at Protyre we are here to help keep you safe and legal on the road at all times. We are always here to help with your vehicle’s maintenance. Please remember it is your responsibility to maintain your vehicle and keep it legal and roadworthy. We are here to carry out anything from replacing your tyres and basic repairs to a full service and MOTs. Please give your local garage a call to talk about how we can help using the link below: https://www.protyre.co.uk/local-garages.
We're committed to our customers!

Informações de contato

  • Annan Road, Dumfries, DG1 3JX, Dumfries, Scotland, Reino Unido

  • 01387 254433

4,8

Excelente

O TrustScore é 5 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,8

Todas as avaliações

(1.204)

34.343 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

The guy,s at protyre Dumfries

The guy,s at protyre Dumfries , have always been good ,with myself & family, sadly they dont stock the tyres, i use therefore i buy online,but always get the guys to fit and balance for me as they look after my wheels,

9 de fevereiro de 2026
Avaliado com 2 de um total de 5 estrelas

Go elsewhere

Booked in to have two tyres fitted on website and paid up front when I arrived was told tyres not in stock... Guy on desk said he would call me the next day if they were in

Next day came no phone call, called shop myself and spoke to same guy who admitted he had not called me and appeared unconcerned.

Did eventually get tyres fitted but unimpressed with customer service, will go elsewhere next time.

3 de fevereiro de 2026
Avaliação não solicitada
logotipo da Protyre Autocare - Dumfries

Resposta da Protyre Autocare - Dumfries

Dear Amanda,

Thank you for bringing this to our attention. 

We would really appreciate the opportunity to follow this up with you; therefore, if you wouldn't mind emailing us at customerrelations@protyre.co.uk providing us with your vehicle registration and contact number, a team member will then be in touch.

Kind regards,
Eddie
Customer Care - Protyre

Avaliado com 5 de um total de 5 estrelas

Great service from Kevin

After leaving the pro tyre branch in Workington with a fault that wasn’t fixed, I attended my local branch in Dumfries where I was served by Kevin. Kevin was extremely helpful from the word go and even though he hadn’t initially dealt with the problem, he stepped up and successfully resolved the fault preventing me from taking another round trip. Kevin is an asset to your team, please make sure he gets the recognition, thank you

3 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Was given immediate attention and both…

Was given immediate attention and both issues were resolved

28 de janeiro de 2026
logotipo da Protyre Autocare - Dumfries

Resposta da Protyre Autocare - Dumfries

Dear Mrs J. Mason,

We're very happy to hear that you received immediate attention and that both issues were resolved to your satisfaction at our Dumfries branch.

Thank you for your positive feedback!

We will look forward to welcoming you again in the future.

Kind regards
Kayliegh
Customer care - Protyre

Avaliado com 5 de um total de 5 estrelas

Friendly and professional people quick…

Friendly and professional people quick and efficient service and good pricing.

2 de fevereiro de 2026
logotipo da Protyre Autocare - Dumfries

Resposta da Protyre Autocare - Dumfries

Dear A Meredith,

We appreciate you taking the time to leave us this 5-star review!

We're happy to hear that you were satisfied with our friendly, professional, quick, and efficient service at our Dumfries branch.

Thank you for your feedback,

We will look forward to welcoming you again in the future.

Kind regards
Kayliegh
Customer care - Protyre

Avaliado com 5 de um total de 5 estrelas

Excellent Service

I arrived to request that 2 front tyres be replaced. I was told it would take 30 minutes. The tyres were checked and changed in 30 minutes. What more can you expect?.
I have been motoring for over 70 years and for many of them have relied on Dentons for excellent service

27 de janeiro de 2026
logotipo da Protyre Autocare - Dumfries

Resposta da Protyre Autocare - Dumfries

Dear Mr Powell,

We're glad you enjoyed your experience with our team at our Dumfries branch.

It's fantastic to know that we met your expectations with our prompt and efficient service.

We appreciate your many years of loyalty and thank you for your positive feedback.

We will look forward to welcoming you again in the future.

Kind regards
Kayliegh
Customer care - Protyre

Avaliado com 1 de um total de 5 estrelas

Oversell

Needed a front tyre and tracking. The tyre fitter advised I needed 2 front tyres although one of the tyres was only 3wks old and had 60miles on it. After pointing this out a second fitter/manager agreed only one tyre was needed and offered a discount on the tyre and tracking. Upon payment by cash-no receipt given-the manager said he didn't want to see my face in there again. I appreciated the discount as means of admission of trying to oversell but the parting comment was quite rude and uncalled for.

26 de janeiro de 2026
logotipo da Protyre Autocare - Dumfries

Resposta da Protyre Autocare - Dumfries

Dear Ali Gill,

Thank you for contacting Protyre. We are sorry to hear that your recent visit to our Dumfries branch has not been a positive one for you on this occasion.

We would like the chance to investigate into this matter further for you, therefore your concerns have been brought to the attention of the Area Manager and they will be in touch as soon as they can to discuss this further.

We apologise for any inconvenience caused.

Kind regards,
Kayleigh
Customer Care - Protyre

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