I have been working with Providence for 8 years now. They have made significant improvements over the years on client servicing and transparency. John Kellar has gone above and beyond to assist client... Ver mais
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Veja o que dizem as avaliações
To be clear, I am writing this as a financial adviser. A client was put in a difficult situation by his bank and needed money at very short notice. Providence really went above and beyond to... Ver mais
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I was genuinely impressed with how quickly Providence handled a recent withdrawal request for one of our clients. I submitted it on Thursday, and by Monday I had already received confirmation that... Ver mais
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The company has a good team who are well versed with knowledge of the products offered. I really appreciate the well documented brochures that explain well about the investments and more notable os Ar... Ver mais
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Detalhes da empresa
Sobre Providence
Escrito pela empresa
Providence
Providence is an international life assurance company established in 2009, providing long-term savings and investment solutions for expatriates. We are regulated by the Mauritius Financial Services Commission and support over 8,000 policyholders globally, with more than USD 1 billion in assets under management.
Our products are designed to help internationally mobile professionals build financial security across borders, with flexible solutions that adapt to changing careers, locations, and life goals.
What we offer
- Regular Saving Plan: Long-term, disciplined saving solutions that help clients build wealth over time through consistent contributions.
- Investment Bonds: Single premium solutions for clients looking to invest a lump sum in a tax-efficient and globally diversified structure.
How we work
We partner with regulated financial advisers who provide personalised guidance based on each client’s goals and circumstances. Our role is to deliver robust, transparent products with strong governance and long-term reliability.
Why clients choose Providence
- Established in 2009 with a proven track record
- Regulated and compliant with international standards
- Designed specifically for expatriates with portable, cross-border solutions
- Long-term focus on stability, transparency, and client outcomes
Our commitment
We focus on helping clients build sustainable financial plans for the future, not short-term gains. Whether saving for retirement, education, or wealth preservation, our aim is to provide clarity, consistency, and confidence over the long term.
Informações de contato
4,4
Excelente
126 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da Providence
Dear Zaid,
Thank you for your review.
We are delighted to hear that you have had a positive experience and that our team has been able to assist quickly with your queries.
We appreciate your support and look forward to continuing to provide you with a high standard of service.
Kind regards,
Providence
Quick responses with clear guidance
Quick responses with clear guidance, all good!
10 de setembro de 2026
Resposta da Providence
Dear Jordan,
Thank you for sharing your experience.
We are glad to hear that you have found our responses quick and our guidance clear. Straightforward and timely communication is an important part of the service we aim to provide.
We appreciate your positive feedback.
Kind regards,
Providence
I have been working with Providence for…
I have been working with Providence for 8 years now. They have made significant improvements over the years on client servicing and transparency. John Kellar has gone above and beyond to assist clients to get the best outcome.
1 de setembro de 2026
Resposta da Providence
Dear Francois,
Thank you for your continued support over the years and for taking the time to share your experience.
We are particularly pleased to hear that you have recognised the improvements made over time in our service and transparency. Feedback from those who have worked with Providence over a number of years is especially valuable as we continue to develop and strengthen the experience we provide.
Your kind recognition of the support you have received is also greatly appreciated and will be shared with the team.
Kind regards,
Providence
Resposta da Providence
Dear Yee,
Thank you for your feedback.
We are pleased to hear that you have been satisfied with both the service provided and the timeliness of our responses. Your comments are greatly appreciated.
Kind regards,
Providence
Great customer service
Great customer service. Always prompt with responses. Thanks Rachna.
8 de setembro de 2026
Resposta da Providence
Dear Ronald,
Thank you for your kind review.
We are pleased to know that you have found our service responsive and that your queries have been handled promptly. Your feedback is appreciated and will be shared with the team.
We look forward to continuing to support you.
Kind regards,
Providence
Rapid and efficient service from admin…
Rapid and efficient service from admin team
3 de setembro de 2026
Resposta da Providence
Dear James,
We appreciate you taking the time to leave your feedback.
It is great to hear that you found the service rapid and efficient. Delivering a smooth and responsive experience is something we place a great deal of importance on.
Thank you for your positive review.
Kind regards,
Providence
Exceptionally Fast and Professional Service
I was genuinely impressed with how quickly Providence handled a recent withdrawal request for one of our clients.
I submitted it on Thursday, and by Monday I had already received confirmation that everything had been reviewed and approved and that the withdrawal was being processed. I honestly don’t think I’ve ever had a withdrawal request move forward this quickly!
The communication throughout was also excellent. The team responded promptly, kept me updated and made the whole process feel very straightforward.
A really positive experience and a great example of efficient and professional service. A special thank you to Anna, who was incredibly helpful and responsive throughout, and to the whole Providence team for making the process so smooth!
31 de agosto de 2026
Resposta da Providence
Dear Olena,
Thank you for such a thoughtful review.
We are delighted to hear that your recent experience was handled quickly and smoothly, and that the communication throughout the process met your expectations. It is especially encouraging to know that the support you received made the process feel straightforward and well managed.
Your kind comments will be shared with the team.
Kind regards,
Providence
The turn around time is impressive
3 de setembro de 2026
Resposta da Providence
Dear Munyaradzi,
Thank you for sharing your feedback.
We are very pleased to hear that you were impressed with our turnaround time. Fast and efficient service is an important part of the experience we aim to provide, so your comments are greatly appreciated.
We look forward to supporting you again in the future.
Kind regards,
Providence
Resposta da Providence
Dear Chariz,
Thank you for taking the time to share your feedback with us.
We are delighted to hear that you found our service efficient and our communication clear. Providing timely, straightforward and responsive support is very important to us, and your positive feedback is greatly appreciated.
Thank you again for your review. We look forward to continuing to support you.
Kind regards,
Providence
Great service
Great service, very helpful I am completely happy with the constant assistance from the team at Providence.
27 de agosto de 2026
Resposta da Providence
Dear Cesare,
Thank you for taking the time to share your feedback with us.
We are delighted to hear that you have been pleased with the service provided by Providence and have found our team consistently helpful and supportive.
Your kind comments are greatly appreciated and serve as valuable encouragement for our team.
Thank you again for your positive review. We look forward to continuing to provide you with a high standard of service.
Kind regards,
Providence
Good service, looking forward to a new line products.
limited number of products to propose to clients. However, service is great and easily accessible whenever we need assistance. The timely response on from new business team is commendable.
26 de agosto de 2026
Resposta da Providence
Dear Keletso,
Thank you for taking the time to share your feedback with us.
We appreciate your comments regarding the range of products available through Providence. We recognise the importance of maintaining a proposition that can accommodate a broad range of needs and circumstances, and your feedback is valuable as we continue to review and develop our offering.
If there are particular areas where you feel our product range could be strengthened, we would welcome any further feedback you may wish to share with us at admin@providence.life.
Thank you again for your constructive feedback.
Kind regards,
Providence
Meticulous and thourough
26 de agosto de 2026
Resposta da Providence
Dear Ms. Krog,
Thank you for taking the time to share your feedback with us.
We are delighted to hear that you found our service meticulous and thorough. Attention to detail and maintaining a consistently high standard of service are very important to us, and your positive feedback is greatly appreciated.
Thank you again for your review. We look forward to continuing to support you.
Kind regards,
Providence
By far my favourite provider in the…
By far my favourite provider in the industry. Always friendly, genuine, helpful and very efficient. The staff there are all amazing.
25 de agosto de 2026
Resposta da Providence
Dear Chloe,
Thank you for taking the time to share such wonderful feedback with us.
We are delighted to hear that you continue to hold Providence in such high regard and have consistently found our team friendly, genuine, helpful and efficient. Your kind words mean a great deal to us and will be shared with the wider team.
We truly appreciate your continued trust and support and remain committed to delivering the high standard of service you have come to expect from Providence.
We look forward to continuing to support you.
Kind regards,
Providence
Resposta da Providence
Dear Alexandre,
Thank you for taking the time to share your feedback.
We are delighted to hear that you found our service excellent and our team responsive. Providing attentive, reliable and timely support is very important to us, and your kind comments are greatly appreciated.
Thank you again for your positive review. We look forward to continuing to support you.
Kind regards,
Providence
Prudent and responsive
13 de agosto de 2026
Resposta da Providence
Dear Mr Osei,
Thank you for taking the time to share your feedback with us.
We are pleased to hear that you have found Providence prudent and responsive. Providing a professional and dependable service is very important to us, and we greatly appreciate your positive feedback.
Thank you again for your review. We look forward to continuing to support you.
Kind regards,
Providence
Providence Service Feedback
Providence Always provide 1st Class service. Response time to request information helps me to plan different scenarios and helps with overall Client acquisition to our business.
17 de agosto de 2026
Resposta da Providence
Dear Clive,
Thank you for taking the time to share your feedback with us.
We are delighted to hear that you have been pleased with the responsiveness and level of service provided by Providence. We understand the importance of receiving timely and helpful information when considering different options and making informed decisions, and we are pleased that our team has been able to support you effectively.
Your kind feedback is greatly appreciated and serves as valuable encouragement for our team.
We look forward to continuing to support you.
Kind regards,
Providence
Customer Service
7 de agosto de 2026
Resposta da Providence
Dear Mr. Camanho Judite,
Thank you for taking the time to leave us your rating.
We are pleased to know that you had a positive experience with Providence and greatly appreciate your feedback.
We are always looking for opportunities to further improve the experience we provide and would welcome any additional feedback you may wish to share with us.
Thank you again for your support.
Kind regards,
Providence
Resposta da Providence
Dear Mpho,
Thank you for taking the time to share your feedback.
We are delighted to hear that you were pleased with our customer service and the responsiveness of our team. Providing prompt and supportive assistance is very important to us, and your kind comments are greatly appreciated.
Thank you again for your review. We look forward to continuing to support you.
Kind regards,
Providence
Solid company providing a good product range
Solid company providing a good range of Financial Products. Very helpful supportive staff.
11 de agosto de 2026
Resposta da Providence
Dear David,
Thank you for taking the time to share your feedback.
We are delighted to hear that you are pleased with the range of products available through Providence and the support you have received from our team.
Your kind comments are greatly appreciated and will be shared with the team.
Thank you again for your positive review. We look forward to continuing to provide you with a high standard of service.
Kind regards,
Providence
You are not my first or second choice
Things are more complicated than with other companies.
Your license makes customers, IFAS works two times more.
No clarification with procedures.
Not having a contact in Mexico makes everything confusing.
11 de agosto de 2026
Resposta da Providence
Dear Mauricio,
Thank you for taking the time to share your feedback.
We are sorry to hear that Providence is not your preferred choice. Our requirements and procedures form part of our established operational and regulatory framework and are communicated through our established service processes. We recognise that some of these requirements may be more detailed than those encountered with other providers, particularly where regulatory and jurisdictional obligations apply.
Our team can be reached internationally through our established service channels and is available to assist with requirements and provide clarification where needed. If there is a specific instance where you believe a requirement or procedure was not clearly communicated, we would welcome the opportunity to review this. Please contact us at admin@providence.life with the relevant case information so that we can investigate the circumstances further.
Thank you again for your feedback.
Kind regards,
Providence
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