I have been working with Providence for 8 years now. They have made significant improvements over the years on client servicing and transparency. John Kellar has gone above and beyond to assist client... Ver mais
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Veja o que dizem as avaliações
To be clear, I am writing this as a financial adviser. A client was put in a difficult situation by his bank and needed money at very short notice. Providence really went above and beyond to... Ver mais
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I was genuinely impressed with how quickly Providence handled a recent withdrawal request for one of our clients. I submitted it on Thursday, and by Monday I had already received confirmation that... Ver mais
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The company has a good team who are well versed with knowledge of the products offered. I really appreciate the well documented brochures that explain well about the investments and more notable os Ar... Ver mais
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Detalhes da empresa
Sobre Providence
Escrito pela empresa
Providence
Providence is an international life assurance company established in 2009, providing long-term savings and investment solutions for expatriates. We are regulated by the Mauritius Financial Services Commission and support over 8,000 policyholders globally, with more than USD 1 billion in assets under management.
Our products are designed to help internationally mobile professionals build financial security across borders, with flexible solutions that adapt to changing careers, locations, and life goals.
What we offer
- Regular Saving Plan: Long-term, disciplined saving solutions that help clients build wealth over time through consistent contributions.
- Investment Bonds: Single premium solutions for clients looking to invest a lump sum in a tax-efficient and globally diversified structure.
How we work
We partner with regulated financial advisers who provide personalised guidance based on each client’s goals and circumstances. Our role is to deliver robust, transparent products with strong governance and long-term reliability.
Why clients choose Providence
- Established in 2009 with a proven track record
- Regulated and compliant with international standards
- Designed specifically for expatriates with portable, cross-border solutions
- Long-term focus on stability, transparency, and client outcomes
Our commitment
We focus on helping clients build sustainable financial plans for the future, not short-term gains. Whether saving for retirement, education, or wealth preservation, our aim is to provide clarity, consistency, and confidence over the long term.
Informações de contato
4,4
Excelente
126 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da Providence
Dear Manuel,
Thank you for taking the time to share your feedback with us.
We are pleased to hear that you found our customer service professional. Your positive feedback is greatly appreciated and serves as valuable encouragement for our team.
Thank you again for your review. We look forward to continuing to provide you with a high standard of service.
Kind regards,
Providence
Providence are always easy to deal with…
Providence are always easy to deal with and very helpful.
31 de julho de 2026
Resposta da Providence
Dear Nicola,
Thank you for taking the time to share your feedback with us.
We are delighted to hear that you find Providence easy to deal with and our team helpful. Providing a smooth, responsive and supportive experience is very important to us, and we greatly appreciate your kind words.
Thank you again for your review. We look forward to continuing to support you.
Kind regards,
Providence Life
I have appreciated the interaction
I have appreciated the interaction. However, I would appreciated to receive an acknowledgement of my mail and not just reply to me when they found a solution to my issue. Otherwise, the experience
7 de agosto de 2026
Resposta da Providence
Dear Ms. Diop,
Thank you for taking the time to share your feedback with us.
We are pleased to hear that you appreciated the interaction and support you received. We also appreciate your comments regarding the acknowledgement of your initial email. We understand how reassuring it is to know that a request has been received and is being attended to, even where a full response may take some time.
Your feedback is important to us and will help us continue to improve the way we communicate and provide support throughout the service experience.
Thank you again for your review. We look forward to continuing to support you.
Kind regards,
Providence Life
Resposta da Providence
Dear Alejandro,
Thank you for taking the time to share your feedback.
We are delighted to hear that you had a great experience with Providence and were pleased with the service you received. Your kind words are greatly appreciated and will be shared with our team.
Thank you again for your support. We look forward to continuing to provide you with a high standard of service.
Kind regards,
Providence Life
Outstanding service
To be clear, I am writing this as a financial adviser.
A client was put in a difficult situation by his bank and needed money at very short notice.
Providence really went above and beyond to ensure he received his money in time and faster than I believed to be possible.
This is in stark contrast to many other life companies, who seem to delight in inventing barriers to withdrawal.
Well done Providence!
30 de julho de 2026
Resposta da Providence
Dear Brussels,
Thank you for taking the time to share your experience and for your kind words.
We are delighted to hear that our team was able to provide the support required during a time-sensitive situation and help ensure the withdrawal was completed when it was needed most. Providing a responsive and efficient service, while maintaining the appropriate security and regulatory standards, is very important to us.
Your recognition of our team’s efforts is greatly appreciated, and your comments will be shared with the team.
Thank you again for your trust in Providence and for sharing your positive experience.
Kind regards,
Providence Life
Delays in withdrawal request processing
you really take too long to process withdrawal requests and its frustrating, the whole point if for me to be able to access my money when I need it
30 de julho de 2026
Resposta da Providence
Dear Ms. Jhamba,
Thank you for taking the time to share your feedback.
We understand how important timely access to your funds is and appreciate your concerns regarding the time taken to process your withdrawal request.
We would welcome the opportunity to review your experience in more detail. Please contact us at admin@providence.life with the relevant details of your withdrawal request so that we may investigate the circumstances further and identify any opportunities to improve the efficiency of our service while maintaining the necessary security and regulatory controls.
Thank you again for bringing your concerns to our attention.
Kind regards,
Providence Life
Re-review of service
The team at Providence took the time to speak with me pertaining to the previous concerns that I had, which is much appreciated.
16 de julho de 2026
Resposta da Providence
Dear Marcus,
Thank you for taking the time to provide your honest feedback.
We are delighted to hear your exceptional praise for the support you received. Your recognition means a great deal to us, and your kind comments will be shared with the team.
We also acknowledge your concerns regarding the time taken to complete dealing requests and understand the frustration that delays can cause. We would welcome the opportunity to look into your experience in more detail.
If you have not done so already, we urge you to contact us at admin@providence.life with the relevant case information so that we may investigate further and identify any opportunities to improve the efficiency of our service while maintaining the necessary accuracy and controls.
Thank you again for your constructive feedback.
Kind regards,
Providence Life
Resposta da Providence
Dear Valued Client,
Thank you for taking the time to share your feedback with us.
We are pleased to hear that you were happy with the responsiveness of the service you received. Providing prompt and supportive assistance is always important to us.
We greatly appreciate your review and look forward to continuing to support you.
Kind regards,
Providence Life
Outstanding Support from Providence
I appreciate greatly the timely and very efficient way in which Providence responds to applications for new business and for ongoing support queries. Timely and quality responses are key to our success as Financial Advisers dealing with our clients. A special acknowledgment to Joanne Mongey and Ela Alicaway for their recent outstanding work.
6 de julho de 2026
Resposta da Providence
Dear Daniel,
Thank you for your wonderful review and for sharing your experience with Providence.
We are delighted to hear that you value the timely and efficient support provided by our team. We recognise how important prompt, high-quality responses are and are pleased that our service has supported you effectively.
We also sincerely appreciate your kind acknowledgement of the service you received. Your comments will be shared with the team and will be a wonderful source of encouragement.
Thank you for your continued trust in Providence. We greatly appreciate your feedback and look forward to continuing to provide you with a high standard of service.
Kind regards,
Providence Life
Customer Service
Have recently needed their support and it was an excellent experience
13 de julho de 2026
Resposta da Providence
Dear Paul,
Thank you for taking the time to share your experience with Providence.
We are delighted to hear that the support you recently received resulted in an excellent experience. We aim to make every interaction responsive, straightforward and supportive, particularly when our assistance is needed.
We greatly appreciate your feedback and look forward to continuing to support you.
Kind regards,
Providence Life
The customer service at Providence is…5 stars. Excellent!
The customer service at Providence is absolutely excellent. The team are very efficient and process our requests very quickly. They are very helpful and informative. We look forward to continuing to work with them in the future. Thank you team! :)
6 de julho de 2026
Resposta da Providence
Dear Lorna,
Thank you for taking the time to share such a wonderful review.
We are delighted to hear that you have found our team efficient, helpful and informative. Providing responsive and reliable support is extremely important to us, and your kind feedback is greatly appreciated.
We look forward to continuing to support you in the future.
Kind regards,
Providence Life
Customer service has been sensational
Customer service has been sensational. The platform has been effective
18 de junho de 2026
Resposta da Providence
Dear Anesu,
Thank you for taking the time to leave us a positive review again.
We are delighted to hear that you have had a sensational customer service experience and that our platform has been effective for your needs. Your feedback motivates us to continue delivering the highest level of service.
We appreciate your support and look forward to serving you again.
Kind regards,
Providence Life
extremely efficient and helpful life…
extremely efficient and helpful life company. with great solutions
Special mention to Joanne Mongey & Leo Cruz for exemplary service!
18 de junho de 2026
Avaliação não solicitada
Resposta da Providence
Dear Jed,
Thank you for your excellent review.
We are delighted to hear that you find Providence efficient, helpful and able to provide strong solutions. Your recognition of our team’s service is greatly appreciated.
Thank you for your support and for taking the time to share your experience.
Kind regards,
Providence Life
Very quick to process cases
Very quick to process cases, the provider I use the most as an advisor.
18 de junho de 2026
Resposta da Providence
Dear Andrew,
Thank you for your kind review and continued support.
We are delighted to hear that our quick case processing and responsive service have made Providence your provider of choice.
We greatly appreciate your trust and look forward to continuing to support you and your clients.
Kind regards,
Providence Life
Great service, competitive and reliable.
Swift turnaround times that make the service great. When you call you talk to people not machines (i feel seen and treasured that way). The online platform works smoothly without hiccups. The products are competitive in the marketplace.
18 de junho de 2026
Resposta da Providence
Dear Innocent,
Thank you for your thoughtful review.
We are pleased to hear that you value our swift turnaround times, personal service, smooth online platform and competitive products. It is especially encouraging to know that speaking directly with our team has made you feel valued and supported.
Thank you for your trust and for taking the time to share your experience with Providence.
Kind regards,
Providence Life
The company has a good team who are…
The company has a good team who are well versed with knowledge of the products offered. I really appreciate the well documented brochures that explain well about the investments and more notable os Arlene effort , she is so patient with clients and very articulate. I also appreciate the admin team for the warm wellcome and also really felt honored by the CEO remarks . It created a sense of peace and belonging. Keep up the good work and team work
17 de junho de 2026
Resposta da Providence
Dear Simangeli,
Thank you for your wonderful review and for sharing your experience with Providence.
We are delighted to hear that you found our team knowledgeable and our materials clear and helpful. We are also pleased to know that you felt warmly welcomed and that your experience gave you a sense of confidence and belonging.
Thank you for your kind words, encouragement and support. We look forward to continuing to provide you with the same high level of service.
Kind regards,
Providence Life
Responsive and helpful
12 de junho de 2026
Resposta da Providence
Dear Zyra,
Thank you for taking the time to share your feedback.
We are delighted to hear that you have found our team responsive and helpful. Providing timely and supportive service is very important to us, and we greatly appreciate your kind words.
Kind regards,
Providence Life
Resposta da Providence
Dear Lewi,
Thank you for taking the time to share your feedback. We are delighted to hear that you have had a positive experience with Providence and found our service efficient.
We greatly appreciate your kind words and confidence in us.
Kind regards,
Providence Life
The people leading the business and…
The people leading the business and those in command, in particular Jo and Leo, make Providence an easy choice for me to present to my clients. There is no single date. It is ongoing.
11 de junho de 2026
Resposta da Providence
Dear John,
Thank you for taking the time to share your thoughtful feedback. We are delighted to hear that we have made your experience with Providence a positive one.
Your continued confidence means a great deal to us, and we look forward to providing you with the same high level of service in the future.
Kind regards,
Providence Life
Great company to work alongside
Great company to work alongside! Quick communication & speedy resolutions to any slight issues.
Special mention to Joanne Mongey & Leo Cruz for exemplary service!
11 de junho de 2026
Resposta da Providence
Dear Jordan,
Thank you for your excellent feedback. We are delighted to hear that you value our prompt communication and efficient approach to resolving any issues.
Your recognition of our service is greatly appreciated, and we will be pleased to share your kind words with our team.
Kind regards,
Providence Life
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