QVSDirect.com Avaliações 

353
O TrustScore é 5 de um total de 5

4,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I bought some light bulbs from QVS, and they looked really good, but I got the wrong ones. When I called the Bromley store to inform them of the problem, the chap was very helpful and knowledgeable,... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Found what I wanted on QVSDirect.com after trying B & Q and other retailers could not supply an LED headlamp to replace a lost item. I was disappointed with the postage charge when trying to order to... Ver mais

Avaliado com 5 de um total de 5 estrelas

Took 1 day to arrive. Read reviews carefully before purchase. Bought to replace a similar thst was over 20 years old. Used existing wiring of smaller plate. It is still firmly in place...after 1 week.... Ver mais

Avaliado com 5 de um total de 5 estrelas

I purchased a portable AC and the process was seamless. finding what i wanted on the website was easy and user friendly, payment portal was I am used to on similar e commerce sites and the delivery wa... Ver mais

Detalhes da empresa

  1. Loja de Eletrodomésticos
  2. Serviço de aquecimento
  3. Loja de Iluminação
  4. Comércio de ferramentas

Escrito pela empresa

QVS Direct - Lighting, Heating, Cable, Ventilation, Consumer Units, Lamps, Bulbs, Fans, Sockets, Switches, Security, Hand Tools, Power Tools and Equipment, Trunking, Aerials, Pond Equipment and much more electrical supplies at below trade Prices!


Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

353 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,8

Todas as avaliações

(353)

0 avaliações nos últimos 12 meses

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Avaliado com 2 de um total de 5 estrelas

Next day delivery service does happen!

Avoid! unreliable next day delivery service. Another failed delivery from QVS. I put an order in at midday to hit their next day delivery and they have failed to deliver again ( this happened twice in 2016). QVS cited the reason was because 1 of the 17 items was out of stock. No email was received to inform me of this - I had to log into my account.

17 de novembro de 2017
Avaliação não solicitada
logotipo da QVSDirect.com

Resposta da QVSDirect.com

I sincerely apologise for the issues that have arisen with your order. Looking into it, it does appear that one product is shown as out of stock. We did send an email to the email address you provided within 40 minutes of your order being placed, and did advise that we could dispatch all 16 other lines in full, on a free next day delivery. I apologise that this email was not received.

Referring to 2016 supplies, our stock situation has dramatically improved since then, almost doubling in value and we have 97% of all lines are available on a free next day delivery but I accept on this occasion our service has fallen short of what is expected.

Regards,

James

Avaliado com 5 de um total de 5 estrelas

Perfect service

Perfect service. Surprised at how they had my complete order in stock with nearly a hundred products requested from different stock lines. Delivered next day with tracking as I went. Very impressed and would recommend to others.

6 de novembro de 2017
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Slow delivery with poor packing resulting in breakage.

My order was supposed to be delivered next working day but took five days. Order acknowledgement said they would send tracking information with confirmation of despatch, but they sent neither. Packaging was poorly executed and inadequate, resulting in breakage and need to get parts replaced. Refused to reimburse carriage charge which was disproportionate even if the system worked correctly. As it did not, it was excessive. Customer service fell far short of acceptable in this case.

2 de novembro de 2017
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent Service

Questions answered when I phoned, order placed and arrived as promised the following day. Have used QVS Direct before and also the Farnham shop - both really great!

26 de junho de 2017
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

description of product incorrect

To be honest the customer service was ok. But due to the fact that the description of the item that I ordered was incorrect I now have a box of connectors that I didn't really need, plus I paid extra for next day delivery! I contacted QVS to enquire about confusion, spoke to someone but it was 5.15pm on a Friday so im guessing they couldn't be bothered to come back to me!!

21 de junho de 2017
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I purchased a portable AC and the …

I purchased a portable AC and the process was seamless. finding what i wanted on the website was easy and user friendly, payment portal was I am used to on similar e commerce sites and the delivery was flawless. notifications at every step were sent to me and the AC unit arrived at my house the next day as advertised. I would definitely use QVSDirect again!!

5 de junho de 2017
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

POOR SERVICE

POOR SERVICE
This company states they will ship for next day, what they fail to tell you is that this won't happen if they are waiting for stock for any part of the order. my order was finally shipped one week after i placed order.

I placed an order and after three days still didn't receive my item. i telephoned the company, i was told that they didn't have the item in stock. First of all if they didn't have in stock, why i was told i would receive it in 24 hours? If they didn't have it in stock why No one telephoned me to let me know?
I found this company very poor management, never going to use this company again as they let me done.

9 de maio de 2017
Avaliação não solicitada

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