I ordered a new bag - Ridgeway Gardens in Naval colour from the virtual website on Monday 20th July 2026, excellent price, it arrived Wednesday morning the 22nd July 2026. Extremely fast delivery (les... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Sadly Radley are in trouble and having a clearance of their stock. Good priced items ( some seem inflated before the reduction but still offering good value when compared to previous purchases ). Deli... Ver mais
A empresa respondeu
My wife ordered a bag online using the measurements shown in the Radley listing. The Medium sized bag was bigger than expected and a bit heavy for her wrist condition. Tried to locate the smaller vers... Ver mais
A empresa respondeu
Radley did not reply until a day after I posted this complaint.Their reply was to tell me I had to follow up with the courier myself and sent me a phone number. I find this an unacceptable result. Th... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Malas e Bolsas
- Loja de Bolsas
- Loja de Acessórios de Moda
- Loja de artigos de couro
- Atacadista de produtos de couro
Sobre Radley London
Escrito pela empresa
Welcome to the official Trustpilot profile for Radley London.
We don’t like to brag, but we’re pretty proud of what we do. Find the handbag of your dreams on our website, or in one of our stores nationwide. You can even shop in store from the comfort of home with our virtual shopping service via WhatsApp.
We never stop striving to set a new standard for quality. As many as 20 skilled craftspeople work on every single handbag we make. And we’ve been working with some of these partners for as long as three generations. Sharing our passion for the most beautiful materials, including the highest quality leather. Ensuring it’s ethically produced.
A mark of quality and attention to detail, our signature Radley dog has been with us since the beginning. He’s instantly recognisable. And pretty popular as well. Our four-legged friend is as synonymous with Radley London as our craftsmanship. Find him proudly placed on every design, whether hiding in the key fob charm or on an adventure across our latest picture bag. He’s very well-travelled.
Show us how you style your look by tagging #MyRadley and @RadleyLondon on Instagram
We don’t like to brag, but we’re pretty proud of what we do. Find the handbag of your dreams on our website, or in one of our stores nationwide. You can even shop in store from the comfort of home with our virtual shopping service via WhatsApp.
We never stop striving to set a new standard for quality. As many as 20 skilled craftspeople work on every single handbag we make. And we’ve been working with some of these partners for as long as three generations. Sharing our passion for the most beautiful materials, including the highest quality leather. Ensuring it’s ethically produced.
A mark of quality and attention to detail, our signature Radley dog has been with us since the beginning. He’s instantly recognisable. And pretty popular as well. Our four-legged friend is as synonymous with Radley London as our craftsmanship. Find him proudly placed on every design, whether hiding in the key fob charm or on an adventure across our latest picture bag. He’s very well-travelled.
Show us how you style your look by tagging #MyRadley and @RadleyLondon on Instagram
Informações de contato
4,5
Excelente
10 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Where is my parcel
Where is my parcel? I have not received it! No update post placing an order on 26th of June. I have emailed 4 times already on the customer care email address. no response. Radley - do better~
10 de junho de 2026
Resposta da Radley London
Many thanks for your Review,
We can confirm that, due to our recent sale, we have experienced a significantly higher volume of orders and customer enquiries across all of our Customer Service channels.
Please rest assured that our teams are working around the clock to dispatch all orders as quickly as possible. At present, we estimate that deliveries are taking approximately 6–10 working days (excluding weekends).
We sincerely apologise for the delay and appreciate your patience and understanding.
Have always loved Radley,and every…
Have always loved Radley,and every purchase filled me with joy.
25 de junho de 2026
Resposta da Radley London
We are so delighted to hear that your Radley purchases always bring you joy! Thank you for your wonderful feedback.
Placed an order on the 25th of June
Placed an order on the 25th of June. The only update I have is ordered confirmed. I've been waiting since then. E-mailed customer service on the 1st of July to ask what is happening. No reply. I understand they probably have a lot of orders but still this is very poor form.
6 de julho de 2026
Avaliação não solicitada
Resposta da Radley London
Thank you for your review,
We can confirm that, due to our recent sale, we have experienced a significantly higher volume of orders and customer enquiries across all of our Customer Service channels.
Please rest assured that our teams are working around the clock to dispatch all orders as quickly as possible. At present, we estimate that deliveries are taking approximately 6–10 working days (excluding weekends).
We sincerely apologise for the delay and appreciate your patience and understanding.
Resposta da Radley London
We're so happy to hear that you found our website easy to use and comprehensive. We appreciate your positive feedback!
Really speedy delivery and as always…
Really speedy delivery and as always incredible quality products.
25 de junho de 2026
Resposta da Radley London
We're so pleased to hear you're happy with your order! Thank you for your wonderful feedback regarding our speedy delivery and incredible quality products. 💖
Simple online purchase
I usually buy from the shops- Cardiff and Bridgend retail outlet. But your website is so easy to use, clear definitions of items, straightforward checkout. So sorry that Radley may be no longer. Wishing everyone the best in whatever comes their way. X
9 de junho de 2026
Resposta da Radley London
We're so glad you found our website easy to use and appreciated the clear item definitions and straightforward checkout process. We truly value your continued support and kind words.
Resposta da Radley London
Thank you for your wonderful feedback. We'll pass this on to our customer care team who will be very happy to hear it
Lovely little purse .Good quality and…
Lovely little purse .Good quality and design.So pleased with it.Thanks
9 de junho de 2026
Resposta da Radley London
We are so pleased to hear you love your new purse and its good quality and design! Thank you for taking the time to leave us this wonderful review.
My wife is very happy with the…
My wife is very happy with the purchase.
Very good service
8 de junho de 2026
Resposta da Radley London
We are so pleased to hear that your wife is happy with her purchase and that you received very good service! Thank you for your wonderful feedback.
Unquestionably well made product with…
Unquestionably well made product with exceptionally thoughtful design, the medium bifold wallet purse is at once playful and very functional. While providing plenty of space for cards, notes and coins, it is slim and compact enough to be held comfortably in a female hand, as well as fitting even in a small handbag. I would not had any other purse after discovering Radley's.
8 de junho de 2026
Resposta da Radley London
We're so happy to hear how much you love your bifold wallet purse! We truly appreciate your kind words about its thoughtful design and functionality. It's wonderful to know it fits perfectly into your life. Thank you for your amazing feedback!
Received my beautiful bag without a…
Received my beautiful bag without a dust bag. When I requested one be sent, I was informed that they didn't have spares. I don't want a spare, just the one it was supposed to come with. I have several other Radley bags and know how important it is to take care of them and store them correctly when not in use. The solution I was offered was to return the bag at my own expense from Australia and hope that the exchange item (pay for shipping again) would include a dust bag this time. Appalling customer service.
8 de junho de 2026
Resposta da Radley London
We are truly sorry to learn about your experience with the missing dust bag and the subsequent customer service interaction. We understand your frustration, especially given your familiarity with our products and the importance of proper storage. Your feedback is invaluable as we strive to improve.
Good quality items
Good quality items, well made and beautiful. I am very pleased with my purchase and I would recommend
8 de junho de 2026
Resposta da Radley London
We are so pleased to hear how happy you are with the quality and beauty of your purchase! Thank you for your wonderful recommendation.
Have always been a fan of Radley…
Have always been a fan of Radley handbags .I have a lovely collection of them in various sizes.Sad to see them go .Have bought some beautiful bags and purses might buy some more before they disappear alltogether.
25 de junho de 2026
Resposta da Radley London
We are so delighted to hear you've been a long-time fan and have such a lovely collection of our handbags! Thank you for your kind words.
Always good service and delivery
Always good service and delivery. Quality products and variety of colours and fabrics. So sorry you are closing down hope the new owners keep up your good work. Good luck to you all.
8 de junho de 2026
Resposta da Radley London
We are so grateful for your kind words and continued support. We're glad you've always been happy with our service, delivery, and the quality of our products. We truly appreciate your well wishes during this transition.
I love Radley
I love Radley, but unfortunately I had a poor quality bag delivered, waste of money, I wasn’t offered a refund or an exchange, giving the bag to a charity shop. Usually there bags are good quality but this one looked cheaper than primark.
4 de junho de 2026
Resposta da Radley London
We are truly sorry to hear about your recent experience with the quality of your bag. We understand your disappointment, especially as you've been a loyal customer. We appreciate you bringing this to our attention.
An all round great experience
Ordering online was quick and easy. The delivery lead-time short and the delivery carrier excellent. The product exactly meets my expectations on quality, design and green recycling. It was in the sale so I was also delighted with the significant price reduction!
25 de junho de 2026
Resposta da Radley London
We are absolutely delighted to hear how pleased you are with your recent purchase! It's wonderful to know that the online ordering process was smooth and that the product exceeded your expectations in terms of quality and design. Enjoy your fantastic new item!
I orderordersd two pairs of shoes and two…
I orderd two pairs of shoes and two bags very happy with all.
25 de junho de 2026
Resposta da Radley London
We are so pleased to hear you are happy with your new shoes and bags! Thank you for your wonderful feedback.
Easy to order
Easy to order, advised of order steps and delivery. Quality item delivered with care
25 de junho de 2026
Resposta da Radley London
We are so pleased to hear that you found the ordering process easy and that your item was delivered with care. Thank you for your kind words!
A very quick and efficient service..
25 de junho de 2026
Resposta da Radley London
We're so glad to hear you found our service to be both quick and efficient. Your positive feedback truly brightens our day!
Order has still not been delivered
25 de junho de 2026
Resposta da Radley London
We are truly sorry your order has not arrived. Please contact our customer care team as soon as possible so that we can make sure your order arrives with you safely
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.