I ordered a new bag - Ridgeway Gardens in Naval colour from the virtual website on Monday 20th July 2026, excellent price, it arrived Wednesday morning the 22nd July 2026. Extremely fast delivery (les... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
The watch I purchased stopped working after a few days. I contacted customer services who replied to say that all watch related enquiries had to go through Peers Hardy, they gave me their contact det... Ver mais
Beautiful bags as always, lovely quality , delivered well packed. Gutted that they are closing down. They have been one of my favourite bag makers. They will leave a void behind.
Sadly Radley are in trouble and having a clearance of their stock. Good priced items ( some seem inflated before the reduction but still offering good value when compared to previous purchases ). Deli... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Malas e Bolsas
- Loja de Bolsas
- Loja de Acessórios de Moda
- Loja de artigos de couro
- Atacadista de produtos de couro
Sobre Radley London
Escrito pela empresa
Welcome to the official Trustpilot profile for Radley London.
We don’t like to brag, but we’re pretty proud of what we do. Find the handbag of your dreams on our website, or in one of our stores nationwide. You can even shop in store from the comfort of home with our virtual shopping service via WhatsApp.
We never stop striving to set a new standard for quality. As many as 20 skilled craftspeople work on every single handbag we make. And we’ve been working with some of these partners for as long as three generations. Sharing our passion for the most beautiful materials, including the highest quality leather. Ensuring it’s ethically produced.
A mark of quality and attention to detail, our signature Radley dog has been with us since the beginning. He’s instantly recognisable. And pretty popular as well. Our four-legged friend is as synonymous with Radley London as our craftsmanship. Find him proudly placed on every design, whether hiding in the key fob charm or on an adventure across our latest picture bag. He’s very well-travelled.
Show us how you style your look by tagging #MyRadley and @RadleyLondon on Instagram
We don’t like to brag, but we’re pretty proud of what we do. Find the handbag of your dreams on our website, or in one of our stores nationwide. You can even shop in store from the comfort of home with our virtual shopping service via WhatsApp.
We never stop striving to set a new standard for quality. As many as 20 skilled craftspeople work on every single handbag we make. And we’ve been working with some of these partners for as long as three generations. Sharing our passion for the most beautiful materials, including the highest quality leather. Ensuring it’s ethically produced.
A mark of quality and attention to detail, our signature Radley dog has been with us since the beginning. He’s instantly recognisable. And pretty popular as well. Our four-legged friend is as synonymous with Radley London as our craftsmanship. Find him proudly placed on every design, whether hiding in the key fob charm or on an adventure across our latest picture bag. He’s very well-travelled.
Show us how you style your look by tagging #MyRadley and @RadleyLondon on Instagram
Informações de contato
4,5
Excelente
10 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 99% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I orderordersd two pairs of shoes and two…
I orderd two pairs of shoes and two bags very happy with all.
25 de junho de 2026
Resposta da Radley London
We are so pleased to hear you are happy with your new shoes and bags! Thank you for your wonderful feedback.
Easy to order
Easy to order, advised of order steps and delivery. Quality item delivered with care
25 de junho de 2026
Resposta da Radley London
We are so pleased to hear that you found the ordering process easy and that your item was delivered with care. Thank you for your kind words!
A very quick and efficient service..
25 de junho de 2026
Resposta da Radley London
We're so glad to hear you found our service to be both quick and efficient. Your positive feedback truly brightens our day!
Order has still not been delivered
25 de junho de 2026
Resposta da Radley London
We are truly sorry your order has not arrived. Please contact our customer care team as soon as possible so that we can make sure your order arrives with you safely
Disappointed it wasn’t packaged as I expected since I have radley bags
Great bag. I was buying for a special birthday present. I was disappointed it was not put in a radley box and no pink dust bag as provided.
I cardboard box it came in was a bit battered. Is there any chance you can send me the box it should come in or at least a radley carrier bag plus the pink dust bag.
I own several radley bags and feel the recipient of the bag would love it even more.
25 de junho de 2026
Resposta da Radley London
We're glad you love the bag! We understand your disappointment regarding the packaging for such a special gift. We appreciate your feedback.
Good Quality
My Wife has always be happy with the quality of your items including the quick delivery service
Thank you
25 de junho de 2026
Resposta da Radley London
We're so happy to hear that your wife consistently enjoys the quality of our items and our quick delivery service. Thank you for your wonderful feedback!
A wonderful experience from a great…
A wonderful experience from a great company. The bag was a treasure and very attractive and beautiful.
25 de junho de 2026
Resposta da Radley London
We are so happy to hear you had such a wonderful experience with us and that you love your beautiful new bag! Thank you for your kind words.
Radley Quality
The website was very easy to navigate & the description was perfect for my purse.
Delivery was prompt & it was packaged beautifully.
Also as it was a sale item, very good value as I have bought many items from Radley over the years & quality is first class.
25 de junho de 2026
Resposta da Radley London
We are so delighted to hear that you had such a positive experience with your recent purchase! It's wonderful to know that you found our website easy to use and the product description accurate. We're also thrilled that the delivery was prompt and beautifully packaged, and that you appreciate the value and quality of our items. Thank you for your continued loyalty to Radley!
RADLEY GIFTS - I was impressed by the online service and the delivery timescales were very good. I was kept informed by email of every stage of the process from ordering to delivery which was fast
I ordered my purchases online from Radley. The process was fast and efficient and I was very impressed at the delivery timescales. I was kept informed of progress where the order was up to from ordering to delivery.
25 de junho de 2026
Resposta da Radley London
Thank you for your wonderful feedback! We are so pleased to hear that your online ordering experience was fast and efficient, and that you were impressed with our delivery timescales and communication. We truly appreciate you sharing your positive experience with us.
Problem with returning the faulty item
Problem with returning the faulty item. The issue between Radley and Royal mail was really disturbing.
15 de junho de 2026
Avaliação não solicitada
Resposta da Radley London
We are truly sorry to hear about the difficulties you experienced with returning your faulty item and the issues between the carriers. This should all now be resolved but appreciate the frustration it will have caused and we're grateful for the feedback
I have not recived all my iteams there…
I have not recived all my iteams there not been posted out
Only one and it's been over a week
25 de junho de 2026
Resposta da Radley London
We are truly sorry to hear that you haven't received all your items and that there's been a delay. We understand your frustration - please contact our customer care team who will be able to investigate the issue and make sure your order arrives safely
Love my handbag
Love my handbag
Delivered quickly and it was good value for money
25 de junho de 2026
Resposta da Radley London
We are so happy to hear you love your new handbag! It's wonderful to know you're pleased with the quick delivery and value. Thank you for your kind words!
Two zips are missing their pulls plus…
Two zips are missing their pulls plus there is some loose thread . I am waiting to hear back from customer service. So
I am not happy with the purchase. I did not order faulty goods , but that’s what arrived
25 de junho de 2026
Resposta da Radley London
We are truly sorry to hear about the issues with the missing zipper pulls and loose thread on your recent purchase. We understand your disappointment with receiving a product that isn't perfect. We are actively looking into this with our customer service team.
Radley purses
Easy to use website. Delivery time excellent.
Good quality leather and excellent design purses. Favourable price.
25 de junho de 2026
Resposta da Radley London
We are so pleased to hear you found our website easy to use and that you're happy with the quality and design of your purses! Thank you for your kind words about our delivery time and pricing.
Great quality items.
Great quality items.
Radley will be sorely missed when they are gone.
Tracking details excellent
Highly recommend
25 de junho de 2026
Resposta da Radley London
We're so glad you appreciate the quality of our items and the excellent tracking details. We truly value your recommendation and are happy to know you had a positive experience with us.
Superior as always!
Always happy buying from Radley, exceptional quality and always my first choice for leather products, thank you Radley, always the best.
25 de junho de 2026
Resposta da Radley London
We are so happy to hear that you consistently enjoy the exceptional quality of our leather products! Thank you for making us your first choice.
I already have this bag and have had it…
I already have this bag and have had it a couple of years. When I saw it at a reduced price I thought it would be nice to have it in a different colour. However although the bag is a nice quality leather it doesn't compare with my older bag. The strap is a bit thin and is not double stitched like my original. Also the lining is a bit cheap and nasty. The centre pocket lined in a faux suede which is really naff. The other pockets lined with a canvas material, compared to the silky fabric with the Radley logo. So it is a good job this bag was reduced because it is definitely not worth the full price.
25 de junho de 2026
Resposta da Radley London
We appreciate you taking the time to share your detailed feedback regarding your recent purchase. We understand your disappointment that the new bag's quality, particularly the strap and lining, doesn't quite match the high standard you've come to expect from your older item. We value your insights and the time you have taken to provide this feedback
Fantastic choice
Fantastic choice of colours & styles of purses, very reasonable prices.
25 de junho de 2026
Resposta da Radley London
We're so happy to hear you appreciate our fantastic choice of colours and styles, and our reasonable prices! Thank you for your wonderful feedback.
I’m very disappointed with Radley’s…
I’m very disappointed with Radley’s customer service. I placed an order, but after a week there had been no update and the tracking hadn’t changed. I tried contacting customer service through email as well as all of the social media channels listed on their website, but I received no response at all.
I didn’t just try once—I contacted them several times and still haven’t heard back. It’s really frustrating to be left without any information about my order.
This is especially disappointing because Radley is a brand I’ve always liked and trusted. I expected much better customer service from a well-known company.
25 de junho de 2026
Resposta da Radley London
We are truly sorry to hear about the difficulties you experienced with your recent order and our customer service. We understand how frustrating it is to not receive updates and to feel unheard after multiple attempts to reach out. We appreciate you bringing this to our attention.
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