I ordered a new bag - Ridgeway Gardens in Naval colour from the virtual website on Monday 20th July 2026, excellent price, it arrived Wednesday morning the 22nd July 2026. Extremely fast delivery (les... Ver mais
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Beware of ordering anything from Radley. Their customer service contact point seems to be non existent. Probably due to closing down. Placed an order a week ago and no communication of dispatch. I nee... Ver mais
Beautiful bags as always, lovely quality , delivered well packed. Gutted that they are closing down. They have been one of my favourite bag makers. They will leave a void behind.
Sadly Radley are in trouble and having a clearance of their stock. Good priced items ( some seem inflated before the reduction but still offering good value when compared to previous purchases ). Deli... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Malas e Bolsas
- Loja de Bolsas
- Loja de Acessórios de Moda
- Loja de artigos de couro
- Atacadista de produtos de couro
Sobre Radley London
Escrito pela empresa
Welcome to the official Trustpilot profile for Radley London.
We don’t like to brag, but we’re pretty proud of what we do. Find the handbag of your dreams on our website, or in one of our stores nationwide. You can even shop in store from the comfort of home with our virtual shopping service via WhatsApp.
We never stop striving to set a new standard for quality. As many as 20 skilled craftspeople work on every single handbag we make. And we’ve been working with some of these partners for as long as three generations. Sharing our passion for the most beautiful materials, including the highest quality leather. Ensuring it’s ethically produced.
A mark of quality and attention to detail, our signature Radley dog has been with us since the beginning. He’s instantly recognisable. And pretty popular as well. Our four-legged friend is as synonymous with Radley London as our craftsmanship. Find him proudly placed on every design, whether hiding in the key fob charm or on an adventure across our latest picture bag. He’s very well-travelled.
Show us how you style your look by tagging #MyRadley and @RadleyLondon on Instagram
We don’t like to brag, but we’re pretty proud of what we do. Find the handbag of your dreams on our website, or in one of our stores nationwide. You can even shop in store from the comfort of home with our virtual shopping service via WhatsApp.
We never stop striving to set a new standard for quality. As many as 20 skilled craftspeople work on every single handbag we make. And we’ve been working with some of these partners for as long as three generations. Sharing our passion for the most beautiful materials, including the highest quality leather. Ensuring it’s ethically produced.
A mark of quality and attention to detail, our signature Radley dog has been with us since the beginning. He’s instantly recognisable. And pretty popular as well. Our four-legged friend is as synonymous with Radley London as our craftsmanship. Find him proudly placed on every design, whether hiding in the key fob charm or on an adventure across our latest picture bag. He’s very well-travelled.
Show us how you style your look by tagging #MyRadley and @RadleyLondon on Instagram
Informações de contato
4,5
Excelente
10 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 97% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
One last purchase.
The wife has purchased quite a few Radley bags and purses over the years, and was sorry to hear they were shutting up shop, so decided to get one last purchase which was at a good price and had a fast delivery time.
25 de junho de 2026
Resposta da Radley London
We're so glad to hear your wife has enjoyed her Radley bags and purses over the years! It's wonderful that you were able to find a great deal and experience fast delivery for her latest purchase. Thank you for your kind words!
Great customer service
Great customer service, brilliant bags, so very sorry they are leaving the High Street
4 de junho de 2026
Resposta da Radley London
Thank you for your wonderful feedback! We're so pleased to hear you appreciate our customer service and love our bags.
Very pleased with my beautiful new navy…
Very pleased with my beautiful new navy bag. Great quality. Efficient and fast delivery.
24 de junho de 2026
Resposta da Radley London
We're so pleased to hear you love your beautiful new navy bag and its great quality! We're also glad to know you found our delivery efficient and fast. Thank you for your wonderful feedback!
I had the wrong suitcase delivered
I had the wrong suitcase delivered, it’s been returned but still waiting to hear when the correct one will be with me.
Getting hold of a customer service person is so frustrating.
25 de junho de 2026
Resposta da Radley London
We sincerely apologise for the incorrect delivery and the difficulty reaching our team. The correct suitcase should be on its way to you, and really hope you enjoy it when it does arrive
Ugly and too small, poor customer service
The bag was ugly and too small. I couldn't close the zip with my purse and phone in it together. The decoration hanging from the side was too large and clumsy for such a small bag. I returned it over two weeks ago requesting a refund but I have heard nothing since.
11 de junho de 2026
Resposta da Radley London
Thank you for your feedback. We are sorry to hear that the bag did not meet your expectations in terms of size and design. We also sincerely apologise for the delay in processing your refund. We can see this has now been processed, and we have passed this feedback on
Arrived on time and well packaged
Arrived on time and well packaged. Suitcases were exactly as described and are beautiful quality. Love the design with the imprinted dog and two way colours. Love all the pockets inside and especially the shirt carrier section on the largest. Delighted as always with your products. Thank you
24 de junho de 2026
Resposta da Radley London
We are absolutely delighted to hear how pleased you are with your new suitcases! It's wonderful to know that the quality, design, and thoughtful features like the pockets and shirt carrier met your expectations. Thank you for your continued loyalty and for taking the time to share your positive experience.
Radley sale
Got some great quality gifts in the Radley sale.
Really pleased with my purchases.
Came in lovely gift boxes and wrapping.
24 de junho de 2026
Resposta da Radley London
We're so pleased to hear you found some great quality gifts in our sale and are happy with your purchases! It's wonderful that they came in lovely gift boxes and wrapping too.
Clear comprehensive ordering system and…
Clear comprehensive ordering system and timely delivery. Nice colour and quality
24 de junho de 2026
Resposta da Radley London
We are so pleased to hear that you found our ordering system clear and our delivery timely. We're also delighted you love the colour and quality!
Pleasantly surprised
Pleasantly surprised with the sale, checkout process and delivery, including the products. The products are quality! I will be coming back. Thank you for a great service.
24 de junho de 2026
Resposta da Radley London
We are so pleased to hear you were pleasantly surprised with your recent purchase and our service! Thank you for your wonderful feedback. 💕
Handbag is as good as it looked on the website
Arrived on time. The handbag was as good as it looked on the website.
23 de junho de 2026
Resposta da Radley London
We're so glad the handbag arrived on time and met your expectations! We appreciate your positive feedback 💕
Radley bag has delivered such joy and arrived safe and sound and on time
Goods exactly as ordered. Delivery advice accurate and very timely.
I have always loved Radley. I own many of your lovely items purchased from afar over many years. This last purchase is very special. The garden feature and wee Scotty is so close to my heart. Sorry to know your wonderful business is ending. Everything I have purchased over many years I still own and it is all in mint condition despite being well used. Thankyou.
23 de junho de 2026
Resposta da Radley London
We're so pleased to hear that your order arrived exactly as expected and that our delivery service was accurate and timely. Thank you for your wonderful feedback 💕
Very polite and very understanding.
24 de junho de 2026
Resposta da Radley London
We're so glad to hear you found us polite and understanding. We appreciate your kind words 💕
Staff were very polite….must be…
Staff were very polite….must be difficult in the present circumstances for them too.
24 de junho de 2026
Resposta da Radley London
We're so glad our staff made a positive impression during these challenging times. We appreciate your kind words 💕
Very good service especially from…
Very good service especially from Sandra in customer care. Much appreciated.
5 de junho de 2026
Resposta da Radley London
We are so pleased to hear you received such good service from our team. Thank you for your kind words; we truly appreciate your feedback 💕
Resposta da Radley London
Thank you for your wonderful feedback! We're so pleased to hear you appreciate the careful craftsmanship and stylish design of our bag 💕
Favourite always
I’m a very loyal customer of Radley ! Amazing quality, unique design and quick service make Radley one of the bestest!
Thank you Radley
23 de junho de 2026
Resposta da Radley London
We are so happy to hear that you are a loyal customer and consistently enjoy our amazing quality, unique designs, and quick service!
Thank you for your wonderful feedback 💕
A bit slow with delivery notification…
A bit slow with delivery notification but that was down to the courier. The bag arrived and I am delighted with it. It has everything I want design wise.
23 de junho de 2026
Resposta da Radley London
We're so happy to hear you're delighted with your new bag and that it has everything you wanted design-wise!
We apologize for the slow delivery notification and appreciate your understanding regarding the courier.
Resposta da Radley London
We are so happy to hear you had a great experience with us and enjoyed our quick delivery! Thank you for your kind words.
I love Radley
I love Radley. The workmanship is great and the quality of materials the same.
5 de junho de 2026
Resposta da Radley London
We are so pleased to hear how much you love our products and appreciate the excellent workmanship and quality of materials!
Thank you for your wonderful feedback 💕
New luggage labels to go with our new suitcases
We recently bought two suitcases from you which we were really happy with and later decided to buy two of your luggage labels again we were really pleased with . Thank you
24 de junho de 2026
Resposta da Radley London
We are so happy to hear how pleased you are with your new suitcases and luggage labels!
It's wonderful to know you're enjoying them 💕
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