I ordered a new bag - Ridgeway Gardens in Naval colour from the virtual website on Monday 20th July 2026, excellent price, it arrived Wednesday morning the 22nd July 2026. Extremely fast delivery (les... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
The watch I purchased stopped working after a few days. I contacted customer services who replied to say that all watch related enquiries had to go through Peers Hardy, they gave me their contact det... Ver mais
Beautiful bags as always, lovely quality , delivered well packed. Gutted that they are closing down. They have been one of my favourite bag makers. They will leave a void behind.
Sadly Radley are in trouble and having a clearance of their stock. Good priced items ( some seem inflated before the reduction but still offering good value when compared to previous purchases ). Deli... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de Malas e Bolsas
- Loja de Bolsas
- Loja de Acessórios de Moda
- Loja de artigos de couro
- Atacadista de produtos de couro
Sobre Radley London
Escrito pela empresa
Welcome to the official Trustpilot profile for Radley London.
We don’t like to brag, but we’re pretty proud of what we do. Find the handbag of your dreams on our website, or in one of our stores nationwide. You can even shop in store from the comfort of home with our virtual shopping service via WhatsApp.
We never stop striving to set a new standard for quality. As many as 20 skilled craftspeople work on every single handbag we make. And we’ve been working with some of these partners for as long as three generations. Sharing our passion for the most beautiful materials, including the highest quality leather. Ensuring it’s ethically produced.
A mark of quality and attention to detail, our signature Radley dog has been with us since the beginning. He’s instantly recognisable. And pretty popular as well. Our four-legged friend is as synonymous with Radley London as our craftsmanship. Find him proudly placed on every design, whether hiding in the key fob charm or on an adventure across our latest picture bag. He’s very well-travelled.
Show us how you style your look by tagging #MyRadley and @RadleyLondon on Instagram
We don’t like to brag, but we’re pretty proud of what we do. Find the handbag of your dreams on our website, or in one of our stores nationwide. You can even shop in store from the comfort of home with our virtual shopping service via WhatsApp.
We never stop striving to set a new standard for quality. As many as 20 skilled craftspeople work on every single handbag we make. And we’ve been working with some of these partners for as long as three generations. Sharing our passion for the most beautiful materials, including the highest quality leather. Ensuring it’s ethically produced.
A mark of quality and attention to detail, our signature Radley dog has been with us since the beginning. He’s instantly recognisable. And pretty popular as well. Our four-legged friend is as synonymous with Radley London as our craftsmanship. Find him proudly placed on every design, whether hiding in the key fob charm or on an adventure across our latest picture bag. He’s very well-travelled.
Show us how you style your look by tagging #MyRadley and @RadleyLondon on Instagram
Informações de contato
4,5
Excelente
10 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 98% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I’m very disappointed with Radley’s…
I’m very disappointed with Radley’s customer service. I placed an order, but after a week there had been no update and the tracking hadn’t changed. I tried contacting customer service through email as well as all of the social media channels listed on their website, but I received no response at all.
I didn’t just try once—I contacted them several times and still haven’t heard back. It’s really frustrating to be left without any information about my order.
This is especially disappointing because Radley is a brand I’ve always liked and trusted. I expected much better customer service from a well-known company.
25 de junho de 2026
Resposta da Radley London
We are truly sorry to hear about the difficulties you experienced with your recent order and our customer service. We understand how frustrating it is to not receive updates and to feel unheard after multiple attempts to reach out. We appreciate you bringing this to our attention.
Really great service the bag came very…
Really great service the bag came very quickly , packaged up really well. Brilliant service as always. Thank you
25 de junho de 2026
Resposta da Radley London
We are so thrilled to hear that you are happy with your recent purchase and our service! We always strive to provide brilliant service and speedy delivery. Thank you for your continued support!
Ruined goods
I’ve emailed customer service to complain but still await a response, the bag I ordered looks to have been run over, burnt black rubber marks cover the front entirely, I can’t believe it’s been posted that way. Why send completely ruined goods. Just a complete waste of time
25 de junho de 2026
Resposta da Radley London
Thank you for bringing this to our attention. We sincerely apologise for the condition of the bag you received and the delay in our response. This is certainly not the experience we want for our customers. We understand your frustration and are very sorry that your order arrived in such an unacceptable state. We are investigating this matter and our customer care team will be in touch to help resolve this
The online process was easy
The online process was easy. We had purchase our first suitcase at Swindon outlet and saw the additional suitcases on line.
25 de junho de 2026
Resposta da Radley London
We're glad to hear our online process was easy for you, especially after your Swindon outlet visit. We appreciate your positive feedback!
The handbag itself is really lovely but…
The handbag itself is really lovely but the delivery was not carried out as per my request & the parcel was left on my doorstep in full view of passersby until retrieved by my neighbour. An expensive item could have gone missing.
25 de junho de 2026
Resposta da Radley London
We appreciate your feedback and are glad you love the handbag. We're truly sorry the delivery didn't meet your expectations and caused concern. We are reviewing our delivery procedures to prevent such incidents.
Resposta da Radley London
We're so happy to hear that you enjoyed the quality of your new bag. Thank you for your wonderful feedback!
Good arrived in good condition
Good arrived in good condition. When chasing undelivered goods customer service were very helpful.
25 de junho de 2026
Resposta da Radley London
We're so happy to hear that your order arrived in good condition and that our customer service team was helpful when you needed assistance. We appreciate your kind words!
Love these slippers so much so that I…
Love these slippers so much so that I brought two pairs!
Got them for an amazing price in the sale too!
25 de junho de 2026
Resposta da Radley London
We're so happy to hear you love your slippers so much that you bought two pairs! It's wonderful that you got them at such a great price in the sale too.
Resposta da Radley London
We're so pleased to hear that your order arrived promptly and without any issues. We truly appreciate your positive feedback!
Easy to order
Easy to order . Delivered by DPD . Was kept informed of delivery date and times . Lovely little bag . Great that it was in a sale
25 de junho de 2026
Resposta da Radley London
We're so happy to hear that your ordering experience was easy and that you love your new bag! We're also glad you appreciated the delivery updates and the sale price.
Item was sent quickly and as described
Item was sent quickly and as described. Good quality product
25 de junho de 2026
Resposta da Radley London
We're so pleased to hear you're happy with the quick delivery and the quality of your product! Thank you for your kind words.💖
Resposta da Radley London
We're so happy to hear that you're pleased with the speed of our service, delivery, and the quality of our goods. Thank you for your wonderful feedback! 💖
Easy to order and pay and delivery was…
Easy to order and pay and delivery was very good. The purse I ordered is absolutely beautiful and really didn't want to give it away but it was ordered for my beautiful daughter in laws birthday
25 de junho de 2026
Resposta da Radley London
We are so happy to hear that you found the ordering and delivery process easy! It's wonderful to know that you loved the purse so much, even though it was a gift. We're sure your daughter-in-law will adore it!
Chuffed!!
I got my lovely handbag at a great price and I love it. Delivery was very quick and the bag was well packaged. Very happy.
25 de junho de 2026
Resposta da Radley London
We're so happy to hear you love your new handbag and got it at a great price! It's wonderful to know you were pleased with the quick delivery and packaging too.
Great items
25 de junho de 2026
Resposta da Radley London
We're so happy to hear that you're happy with your latest Radley purchase. Thank you for your wonderful feedback!
My parcel is still not been delivered…
My parcel is still not been delivered after waiting in 2 days. It is supposed to be out for delivery today not expecting it. DPD absolutely dreadful couriers. Would not recommend any one to use them.
25 de junho de 2026
Resposta da Radley London
We are truly sorry to hear about the delay with your parcel and the frustration this has caused. We understand how disappointing it is when a delivery doesn't meet expectations, especially after waiting. I can see that your delivery is now safely rescheduled, and hope you enjoy your new Radley purchases when you receive them
One last purchase.
The wife has purchased quite a few Radley bags and purses over the years, and was sorry to hear they were shutting up shop, so decided to get one last purchase which was at a good price and had a fast delivery time.
25 de junho de 2026
Resposta da Radley London
We're so glad to hear your wife has enjoyed her Radley bags and purses over the years! It's wonderful that you were able to find a great deal and experience fast delivery for her latest purchase. Thank you for your kind words!
Great customer service
Great customer service, brilliant bags, so very sorry they are leaving the High Street
4 de junho de 2026
Resposta da Radley London
Thank you for your wonderful feedback! We're so pleased to hear you appreciate our customer service and love our bags.
Very pleased with my beautiful new navy…
Very pleased with my beautiful new navy bag. Great quality. Efficient and fast delivery.
24 de junho de 2026
Resposta da Radley London
We're so pleased to hear you love your beautiful new navy bag and its great quality! We're also glad to know you found our delivery efficient and fast. Thank you for your wonderful feedback!
I had the wrong suitcase delivered
I had the wrong suitcase delivered, it’s been returned but still waiting to hear when the correct one will be with me.
Getting hold of a customer service person is so frustrating.
25 de junho de 2026
Resposta da Radley London
We sincerely apologise for the incorrect delivery and the difficulty reaching our team. The correct suitcase should be on its way to you, and really hope you enjoy it when it does arrive
A Experiência Trustpilot
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