I bought my car via Cinch and as part of maintenance plan I subscribed to RAMP. Recently, I have had a coolant issue which needed immediate attention. Brian and Jags were helpful I resolving the issue... Ver mais
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Veja o que dizem as avaliações
I recently contacted Ramp Limited and spoke with Jay over the phone. He was extremely helpful and guided me clearly through the entire process and procedures. He also arranged an M diagnostic for my... Ver mais
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I had an issue with servicing my car. When I spoke with this lovely lady on the phone she was very friendly and apologetic for what had happened. She was very helpful in resolving this issue and expla... Ver mais
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I have a RAMP like4like warranty and a fault developed with the alarm, telephoned RAMP and Emily immediately emailed document explaining the process to make a claim. Gave details to main dealer ga... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
We provide a range of innovative repair and maintenance plans throughout the UK.
Informações de contato
21 Commerce Road, Lynch Wood, PE2 6LR, Peterborough, Reino Unido
- 03300947230
- requests@ramplimited.co.uk
- www.ramplimited.co.uk
4,3
Excelente
2 mil avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Everything excluded
Terrible service. Problem with air suspension on car, garage diagnosed broken air bellow. After jumping through hoops to prove car had all the correct service history. Claim not paid as don’t cover airbags! This is not an airbag it’s the air suspension. No redress with FCA etc!
14 de maio de 2026
Avaliação não solicitada
Resposta da RAMP Limited
Hi Robert,
We’re sorry to hear that you were unhappy with the outcome of this claim.
Following a full review of the repairer’s diagnosis and the terms and conditions of the plan, the failed component was identified as the suspension air bellow/air bag assembly. Unfortunately, air bags are listed as an excluded item under Section 10 of the agreement, and for this reason we were unable to authorise the repair.
We appreciate that this was frustrating, particularly after providing the requested service history documentation, however this was requested as part of the standard validation process before any claim decision could be finalised.
We can also confirm that the Plan holder was provided with details of our complaints procedure should they wish for the matter to be formally reviewed further.
We always aim to assess claims fairly and in line with the terms of the policy, and we’re sorry that on this occasion the outcome did not meet expectations.
Quick claim process
I bought my car via Cinch and as part of maintenance plan I subscribed to RAMP. Recently, I have had a coolant issue which needed immediate attention. Brian and Jags were helpful I resolving the issues. As per their policy they can only provide claim on water pump but not timing belt but the parts cost was much cheaper to cover both than ordered individually. Looked silly but hey.
16 de abril de 2026
Avaliação não solicitada
Resposta da RAMP Limited
Hi Pradeep,
We’re so happy to hear you felt well taken care of. Thank you for trusting our team — we’re here anytime you need help.
Very Helpfull corporative staff and…
Very Helpfull coorporative staff and prompt reply and advice.
14 de maio de 2026
Avaliação não solicitada
Resposta da RAMP Limited
Hi Hammad,
Your feedback is incredibly encouraging. Thank you for choosing us and for sharing your experience — we’re delighted we could assist!
Jags was polite and very helpful in…
Jags was polite and very helpful in organising my mot and service, very pleased with service provided
13 de maio de 2026
Avaliação não solicitada
Resposta da RAMP Limited
Hi Frank,
We’re thrilled to hear you had a great experience — thanks for the review!
Jags was very helpful and knowledgeable…
Jags was very helpful and knowledgeable
Straight to the point
Thank you
11 de maio de 2026
Avaliação não solicitada
Resposta da RAMP Limited
Hi Martin,
We’re delighted you had such a positive experience. It’s feedback like this that makes everything we do worthwhile. Thank you!
servicing my car
I had an issue with servicing my car. When I spoke with this lovely lady on the phone she was very friendly and apologetic for what had happened. She was very helpful in resolving this issue and explained everyrhinf to me very well.
11 de maio de 2026
Avaliação não solicitada
Resposta da RAMP Limited
Hi Zoe,
Thank you for putting your trust in us and taking the time to leave a review. We’re proud to have met your expectations and we’re here whenever you need us!
Jags was very professional and had full…
Jags was very professional and had full product knowledge. it was a pleasure to deal with a person who wanted to help (and did). Thank you
11 de maio de 2026
Avaliação não solicitada
Resposta da RAMP Limited
Hi Aubrey,
Fantastic to hear we were able to support you so well. Your satisfaction is what we strive for — thanks for the kind words!
Don’t use them 3 years of problems when…
Don’t use them 3 years of problems when coming to get my car serviced save the money and pay your self
9 de maio de 2026
Avaliação não solicitada
Resposta da RAMP Limited
Hi Kieran,
Thank you for your post. Please can you contact us at customer_care@ramplimited.co.uk so the Team will be able to assist you further.
Query was answered quickly and the…
My query was answered quickly and the information I needed was easily available
8 de maio de 2026
Avaliação não solicitada
Resposta da RAMP Limited
Hi Steven,
We sincerely appreciate your feedback and 5-star rating. It’s a pleasure to know our service was helpful to you.
Do not take this out
Do not take this out. The garages don't want to deal with customers because there is too much paperwork and the email address says they will come back after 2 days. not much help when your tyre is flat.
5 de maio de 2026
Avaliação não solicitada
Resposta da RAMP Limited
Hi Ben,
Thank you for taking your time to post your thoughts.
I have requested more information from you for further support.
Just called to find out what options I…
Just called to find out what options I had and what next steps are.
Jags on the call helped with everything, very pleased with this part of the service.
6 de maio de 2026
Avaliação não solicitada
Resposta da RAMP Limited
Hi Jack,
Thanks for the great feedback! We’re delighted to hear your experience ended on a high note. It’s always our goal to deliver the best support we can!
Dealt with very promptly and efficiently
Dealt with very promptly and efficiently
1 de maio de 2026
Avaliação não solicitada
Resposta da RAMP Limited
Hi Sjw,
Really appreciate your support — thanks for the 5 stars!
Very good service
1 de maio de 2026
Avaliação não solicitada
Resposta da RAMP Limited
Hi Edward,
Your kind words mean the world to us. Thank you for trusting our team — we’ll be here whenever you need a hand again.
I have always had good service from…
I have always had good service from Ramp. The car was booked into a service centre to far away, but one call to an actual human being and it was resolved.
30 de abril de 2026
Avaliação não solicitada
Resposta da RAMP Limited
Hi Simon,
We’re so glad to hear you had such a smooth and helpful experience. It’s exactly what we aim for every time — thanks for letting us know we’re on the right track!
Great customer service
Very patient. Asked all the relevant questions and asked if there was anything else once completed.
27 de abril de 2026
Avaliação não solicitada
Resposta da RAMP Limited
Hi James,
Thank you for the fantastic review! It’s great to know you were pleased with the service — we’ll be here whenever you need us next.
Friendly and helpful whilst explaining…
Friendly and helpful whilst explaining the booking in process in an efficient manner
Not necessary for me to ask any further questions
24 de abril de 2026
Avaliação não solicitada
Resposta da RAMP Limited
Hi Sharon,
Thank you for your warm feedback. We’re glad we were able to provide a smooth and helpful experience — we’re here anytime!
Spoke with Jags
Spoke with Jags, who went out of his way to guide me as to the quickest way to book car repairs. He made a complex situation very easy
24 de abril de 2026
Avaliação não solicitada
Resposta da RAMP Limited
Hi Mr & Mrs Basham,
We sincerely appreciate your feedback and 5-star rating. It’s a pleasure to know our service was helpful to you.
Great service
Great service Jag was knowledgeable, polite and clearly explained the warranty procedure to me followed up by an e-mail. He took the stress out of the breakdown.
24 de abril de 2026
Avaliação não solicitada
Resposta da RAMP Limited
Hi Mark,
Thanks for the great feedback! We’re delighted to hear your experience ended on a high note. It’s always our goal to deliver the best support we can!
The customer rep was very reassuring …
The customer rep was very kind and detailed in addressing my concerns. He was reassuring in our engagement
23 de abril de 2026
Avaliação não solicitada
Resposta da RAMP Limited
Hi Val,
Fantastic to hear we were able to support you so well. Your satisfaction is what we strive for — thanks for the kind words!
very courteous and efficient service…
very courteous and efficient service provided by Emily!
22 de abril de 2026
Avaliação não solicitada
Resposta da RAMP Limited
Hi John,
Thank you for your lovely feedback — we’re so pleased everything went well. If you ever need us again, we’ll be ready to help!
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