Unfortunately I was unable to pick my item up in the required time frame and therefore had to forfeit the item. I knew that this was a possibility and I was prepared to lose winning item but the staff... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I've never had a bad experience with anything that I've purchased from Rasmus. Everyone that I've ever encountered has been pleasant and accommodating.
A empresa respondeu
I have been a Rasmus buyer for years with estate sales, liquidations, and now live. Great prices, willing to work issues, and now a good time during the show. Three things to work on; 1) bandwidth was... Ver mais
A empresa respondeu
Bought the Aron Living solid wood coffee table (Lot 239). Listing and photos showed no damage and it was sold boxed, so inspection wasn’t possible until I got home. One leg was broken. Seller offered... Ver mais
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Detalhes da empresa
- Leilões online
- também em
- Casa de Leilões
Escrito pela empresa
Born in 1981, Rasmus Online Auctions was founded to provide asset recovery and auction services to the business community. With the emergence of the digital revolution, Rasmus innovated an online-only solution combining the benefits of traditional liquidation techniques and the efficiency and affordability of online auctions. Today Rasmus is a market leader in internet-only event-based auctions honoring its legacy of innovation and continuing its heritage of high-quality service. Rasmus Auctions has the stuff you need at the price you set.
Informações de contato
Estados Unidos
- www.rasmus.com
4,1
Muito Bom
106 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Rasmus Endorses Vendor Product Deception
Rasmus Auction I thought was a reputable business that would honor its terms of agreements.
Turns out this is not true. A vendor posted a fraudulent and intentionally misleading description of a product meant to increase tenfold the actual value of the product. I fell for it but after the auction close, I discovered the deception. Long story short I went over and above advising Rasmus of the deception and giving them the opportunity to make things right and they would not.
I had been a customer of Rasmus for years and never in my wildest dreams would I have imagined the owner of Rasmus telling me he was going to support the practices of a vendor clearly posting intentionally deceptive descriptions.
It is so blatant to be definitively appalling.
9 de fevereiro de 2024
Avaliação não solicitada
Resposta da Rasmus Auctions
Thank you for sharing this. I’m truly sorry for the disappointment and frustration you experienced, especially as a long-time customer who trusted our platform.
We take concerns about misleading descriptions very seriously. Vendors are responsible for the accuracy of their listings, but when something appears deceptive, it’s our responsibility to review it carefully and ensure our policies are applied fairly. It’s clear from your message that you feel we fell short in how this was handled, and I regret that this situation eroded your trust in us.
If you’re open to it, we would still welcome the chance to review the specific listing and communication in more detail. You can reach us directly at erikrasmus@rasmus.com.
We appreciate the years you spent doing business with us, and I’m sorry this experience ended on such a disheartening note.
Deceiving and inaccurate photos and descriptions
IF YOU DON'T PLAN ON INSPECTING ITEMS, DONT BID!!!! Descriptions and pictures can be deceiving, they are INTENTIONALLY misleading to get more bids. I've spent near $6k this month at auctions, happy with most of my items. Be especially careful buying anything that isn't new. I've gotten 3 used items that were "like new" but are filthy and dont work as they should, buying dyson replacement parts isnt cheap, at the cost paid i couldve gone new somewhere else for a little more. They will sell you defective items and if you dont return within 48 hours you can kiss all that money goodbye. Hundreds down the drain for me and tens of thousands for them in lost revenue, i wont be back.
6 de outubro de 2023
Avaliação não solicitada
Resposta da Rasmus Auctions
Thank you for sharing this. I’m sorry for the frustration this caused, especially after spending significant money with us.
You’re right that inspection is critical, particularly for items that aren’t brand new. That said, descriptions and photos should never feel misleading. When something listed as “like new” doesn’t function properly or has undisclosed issues, that’s not the experience we want buyers to have. Please note this was a retail return auction.
Our return window exists to keep auctions workable, not to penalize buyers when problems aren’t obvious. Feedback like this is taken seriously and has already driven improvements in how we describe condition and set expectations.
If you’re open to it, please contact us at erikrasmus@rasmus.com
so we can review the specific items and learn from what went wrong.
Valuable losses weigh in
2 stars at best because I regularly conducted business with Rasmas.com. I have happily recommended their auction site to my family & friends. Therefore, I am appalled beyond belief by what I experienced this March 2022.
During pick-up Rasmus’ Director of Communications,
Ms.Kathleen Rodimak,
was horribly unprofessional & condescending. The claims that she ‘emailed three times’ that $7.42 was unpaid was harsh & extreme; claiming that because I did not respond immediately I was told ‘we are done’ & “We no longer want your business.”
I am in utter disbelief that anyone holding a communication position, for such a reputable company, would abuse power in this way. Unfortunately, this may cost Rasmus. Companies must not accept counter productive behavior of any employees or tolerate irrationality driven by bias & internal incompetence.
The erosion of a once highly regarded business relationship is disheartening. This oversight brilliantly spotlights the grave importance in recognizing the value of customer feedback & the deep impact of a failure to do so will ultimately determine that company’s worthiness.
9 de abril de 2022
Avaliação não solicitada
Resposta da Rasmus Auctions
Thank you for taking the time to share this feedback. I want to start by saying how genuinely disappointed we are to hear about your experience, especially given your long history with Rasmus and the fact that you’ve recommended us to friends and family. That trust matters to us, and it’s clear we fell short here.
What you described is not the experience we aim to deliver, and I’m sorry for how the interaction made you feel. Regardless of the amount in question, communication should always be professional, respectful, and solutions-oriented. When that doesn’t happen, it undermines the relationship and that’s on us to address.
We take feedback like this seriously. It’s important for us to review situations where our process or tone misses the mark so we can improve how we communicate and how we resolve issues moving forward. Your perspective is valuable, and it helps us do better.
If you’re open to it, we would appreciate the opportunity to discuss this further and see if there’s a way to make things right. You can reach us directly at erikrasmus@rasmus.com.
Again, thank you for your past support and for speaking up. We’re sorry this experience led to such disappointment, and we’re committed to learning from it.
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