RCI Avaliações 522

Appalling customer service. I have been trying to contact RCI South Africa from the UK for several weeks to book my expiring replacement holiday which was insured. Phone calls are cut off before you reach a person to speak to and emails to several different email addresses are unanswered, aside from a request for feedback on the experience. They don’t deserve any stars.

I wish I can give them zero or negative star, if possible. I have been a member for almost 2 years now, and when I want to use points I still have to pay $200plus out of pocket. I pay monthly $164 and I dont have any benefits from it. When I asked them to cancel my membership, they said they can’t. Basically, I pay $164 for nothing. They are happy st**ling.

Wow! I should've read these reviews before I bought in. These are legit reviews. We became members in 2020 and have been nothing but disappointed. We were given 3 bonus weeks and have only used one. They have been difficult to work. They tell you resort fees are covered when they aren't. They don't hold their employees or their words accountable. Honestly, I think the members need to file a class action lawsuit against this company. Please do Not buy into this company. It really is nothing but smoke and mirrors.

RCI they will tell you it is not a timeshare when they making the presentation of course cause it is worst you will pay a pretty good money for the membership and when you have to make reservations is the same as regular reservation or much worst please don't fall for it my husband brought one which we are stuck with it right now it is like we throwing our hardworking money to the windows Cause It is all lies and Scam

Is 7 Across the same as RCI? We were with RCI, got poor results from them, then changed to DAE. Now they're 7 Across. When we phone they're in the same building. They never have suitable places, even outside school holidays time. Rubbish service.

I purchased a time share at the Trade Winds resort, and I use that term loosely, in 2007. This is not a resort. It is an old hotel that has been renovated. the noise from adjacent rooms is so bad, that you can hear a pin drop from the upstairs unit. I do not belong to RCI, because I dropped my membership when I noticed they were trying to nickel and dime me and I was never going to get any useful benefits.
The first time we stayed, our room wasn't available, so we got a nicer room, but things have gone down hill since then. The next time our room was available, but it looks like they pulled a bait and switch, saying I had purchased a crappy little room without a window. They must have known they screwed up, because they transferred our deed to the room that we thought we had purchased. Each time we've gone, it's been pool closed for maintenance,elevator broken, etc.. We just came home after 2 days on our vacation because when we got there, we found that our room was being worked on, and the only room they had, had a view of the street corner and not the harbour that we paid for. My wife had called over a week ahead and was told everything was good, come on down. After talking to "Lacey" I was told that I could take what they will give me, or too bad.
Moral of the story: Don't purchase a time share from anyone, especially from these people.

Just had a call from a debt collector as RCI say they have not collected our monthly deposit since September 2023.
When we signed this agreement you had all our details, Name, phone number email address but none phoned or emailed to ask what had transpired, but you chose to send our details to a debt collector even though you made no contact to establish why to payments had stopped. I am far from impressed with RCI and should never have committed to sign any agreements with this terrible company. They are now saying we need to pay US2,000 to get out of the agreement or pay the US1212 for the arrears! It would have been nice if someone from RCI had contacted us before going to the Debt collectors as RCI can sell their unscrupulous deals but have no customer service system to contact the customers if there is a problem!

Parece todo muy lindo. Pero si no compras se ofenden. Visitamos la oficina 115 en Orlando.

I put in a search for Aruba back on April 21, 2022 and still waiting! Every time I call to check on it, they say they're still searching. I would not recommend RCI if you are trading for any specific place, you'll grow old waiting for it!

Quiero que alguien me de un consejo. Si es que sigo pagando esta menbrecia con RCI ya estoy en dudas muchas de las cosas que me ofrecieron en el momento de la charla pintaban hermoso pero a momento que pasa el tiempo ahora quiero irme de vacaciones. y los hoteles de lujo en Cancun ya no son con intercambio de puntos y ya me quieren mandar para lugares de 2 estrellas. todavía le debo como $28000.00 Que me dicen si no pagado me afectara mi crédito?

Tras pagar el total de mi préstamo y pasado un mes de espera y recibiendo información por parte de los gestor@es controvertida y largas siguen sin levantar el dominio y no puedo vender mi coche, han incumplido el contrato el siguiente pasó será la vía judicial serán denunciados ante la ocu ..un desastre el cliente cumple con su obligación la empresa incumple su contrato. Ojo si financian su coche aquí.. será un calvario.

I would like to give them 0 stars. I have tried on three separate occasions to book a trip to visit my son using my RCI points and (even with flexible dates) they always tell me there is nothing available. When I called today they offered to book me a hotel in Florida using all 36,500 of my points PLUS paying $1,299 PLUS resort fees.
No thank you. I can book an Air BnB or a hotel on booking.com so much easier and cheaper.
Their website is also terrible. Not at all user friendly, very difficult to search & when I finally find something I get a message that there are “technical difficulties” and I should “try again later.”
I just hope others read this before they make the terrible decision I did to purchase with Wyndham / RCI.

..........

Esta debería ser una estrella cero. Esta empresa es la mayor estafa. Manténgase alejado. Esta empresa debería ser investigada por fraude, abuso al consumidor y robo a contribuyentes que trabajan duro

So many gottchas. It is very disgusting how they continue to rip off their customers. At some point we'll likely see a class action lawsuit.

En 2017 fui engañada y manipulada para comprar esta "membresía", que claro en el medio del mar de palabras que hábilmente me propinaron tres personas en una lujosa oficina (Colombianos... por si suma) en Miami. Tomaron mis tarjetas de crédito para evaluar si tenía saldo suficiente en caso de querer hacer la transacción... etc etc... cuando salí de allí no tenía saldo disponible para mis vacaciones, me salvó el efectivo que llevaba. Cuando volví a Montevideo tenía 12000 dólares de deuda!! y encima cada mes pretendían cobrarme 500 dólares para mentener una membresía...No termina allí... cuando quise usarlo nada era gratis... como dice el resto... debía pagar por todo y más caro en algunos casos... en fin... UNA ESTAFA!!!! NO CAIGAN EN ESO!!!

Booked a trip to Tahiti Village in Vegas and after my confirmation I realized they have excess of fees and 10minutes later I canceled my reservation. The next day I reserved directly with Tahiti Village without the fees. I than called RCI for a possible refund but they refused. I don't understand why they have a cancelation option if they don't refund. Also if they had a prompt that say regardless of cancelation you will not get a refund I would of simply kept the reservation. Unfortunate because this was my first purchase. When I reached out I gave the person all the details and he assured me he would call me back and no call back as of yet. Confirmation#148171647. Would not recommend and will be my first and last purchase. Wish I would have checked reviews before hand. It's surprising because of the line of work they are people should be more satisfied with services they provide but lack at that.

We had 2 weeks booked in Florida and wanted to change locations due to weather. RCI “chat" told me if I cancelled the reservation, my points would be put back into my Wyndham account, NOT the RCI account. The points would take a few “minutes” to be put back into my account. So I cancelled the reservation expecting to use my Wyndham points for a vacation elsewhere. The next day there were no points added to my Wyndham account. I called and was told the points went back into my RCI account. I went up to the supervisor level and explained what happened. The supervisor told me that even thou I received bad information from RCI, they couldn’t put the points back into Wyndham. They didn’t care, they did nothing to help. The next day I called and talked to another supervisor. After a lengthly butt chewing, she agreed to rebook my original reservation. I received an email from RCI confirming the rebooking. SO….we go to check into Tuscany Village and they don’t have anything on file for the first week of our trip. After 30-45 mins of effort, Hilton saved RCI’s butt.
I can now say that I have been screwed by RCI, Hilton and Wyndham. Hilton just went up a few notches. Lori, saved RCI a lawsuit. It was as if she actully read Conrad Hiltons book on customer service.
Note-Do not believe anything the timeshare people say. YOU ARE ONLY $$$

Wyndham said they were going to "throw in" 2 weeks in a 3 bedroom unit if a purchase some more points. I get the certificate, it costs $500/week to get the room. That is not being "thrown in”. I called their supervisor she told me the certificate is free, it just costs $500 to use it. Can’t make this stuff up folks.

Hilton Grand Vacations on the Big Island. It was a 40 minute walk from the car to the room. We were in Ocean Towers with a view of a grass wall and goose poop. The timeshare folk told us since we don’t own there, we get the worst rooms they have. He was dead serious. We left after 3 days. (Lori and her manager, at Tuscany village restored some faith.)

Then RCI pulls this garbage. Folks, stay away from the Timeshare garbage. You as a person mean nothing. Its all about the initial money and monthly maintenance fee’s.

Lamentablemente adquirí un vehículo por esta financiera, de un vehículo placa blanca la empresa también me falló pues estos vehículos no dan lo esperado monetariamente. Me he visto alcanzada para estar al dia con RCI pero no es gusto que por un mes de retraso ya envíen orden de inmovilización del vehículo,es un acoso una llamadera con amenazas correos.es frustrante me siento acosada asfixiada intento hacer acuerdos de pago y no es suficiente con ellos.es muy mala opcion los interés son exagerados hacen lo que se les da la gana con el cliente no lo recomiendo
Apenas les dije que está va hacer su entidad financiera rechacen no caigan
El call Center pésimo gente que le habla a los clientes cómo si fueran de la calle falta de respeto
Estoy muy triste y abrumada por está situación
No caigan

Por medio de ellos contratamos renta de vehículo y cuando llegamos nos dejaron varados ya que no me entregaron el vehículo ni si quiera dieron una solución , sus líneas las desconectan no se hacen responsables muy mal servicio de su parte