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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Absolutely Shocking. You deposit your timeshare and there is negative benefit from doing so as noted below. Its not clear that once your timeshare is deposited you cannot retrieve it.... Ver mais

Avaliado com 1 de um total de 5 estrelas

Fake? Auch wir wurden, wie bereits in der Bewertung vorher, wortwörtlich genauso angesprochen und alles so erklärt. Als wir jedoch nachfragen, was bei einer evtl.Insolvenz passieren würde, wurde Herr... Ver mais

Avaliado com 1 de um total de 5 estrelas

Despitely you have to give 1 star, even that is not valued worth. A fraude organisation, losing the ownership of a week condo in parkway orlando. Charge to points in europe, paying extra 3500 eur but... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

SCAM…I have been a member of RCI (Scam) going on 10+ years. Have deposited numerous weaks from Pueblo Bonito Sunset Beach equalling 88 unused trading points. Problem is u can never use your points f... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Agência de timeshare

Escrito pela empresa

Like most great companies, it all started with an idea. In 1974, Jon and Christel DeHaan set out to add greater value to the timeshare experience when they pioneered the vacation exchange concept. The DeHaans developed a system that allowed owners to exchange time at their home resort for a stay at a different affiliated property—delivering a new level of flexibility and choice to timeshare owners and revolutionizing an industry in the process. Today, RCI remains the leader in vacation exchange, offering the world’s largest vacation exchange network and providing unrivaled products and services to enhance the vacation ownership experience. It’s one of the many reasons why more resorts trust RCI to deliver vacation exchange services to its subscribing members than any other company across the globe


Informações de contato

1,4

Muito Ruim

O TrustScore é 1.5 de um total de 5

523 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Não respondeu a avaliações negativas

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

This should be a zero star

This should be a zero star. This company is the biggest scam and joke ever. Stay away from this SCAM. You look at other travel companies like Expedia and Booking.com the prices are cheaper. The RCI Exchange Plus is exactly like that. You pay the same price + you lose 10K plus of your exchange points. This company should be investigated for fraud and consumer abuse and stealing from hard working taxpayers.

24 de dezembro de 2023
Avaliação não solicitada
logotipo da RCI

Resposta de RCI

Hi Lordy, we're sorry to hear of your frustration with our exchange program. Feel free to email us at talktous@rci.com and be sure to include your membership number. Kind Regards, RCI North America

Avaliado com 1 de um total de 5 estrelas

RCI are a very poor service delivery…

RCI are a very poor service delivery company. They do not assess the resorts they subject their members to. A waste of money. Currently using Sterling Ooty- Fern Hill and I think I’m in the domestic quarters. It’s atrocious, to the point I’m cutting short a 7 day stay to 3 days. RCI can keep the profits.

24 de dezembro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

The website for RCI is awful

The website for RCI is awful. It constantly says that there is an issue of somesort. The prices continue to rise every year. They are getting worse and worse by getting you with fee's for everything. I have called their customer no-service line for issues and the staff were not helpful. The second tier service person solved the problem but was incredibly rude about it. I have been a platinum member but I have not seen any benefit in it. I have been an RCI member for many years but it may be time to start looking at Interval. These issues have been an ongoing problem for years.

19 de dezembro de 2023
Avaliação não solicitada
logotipo da RCI

Resposta de RCI

Hi, we are very sorry for the frustration. If we can be of assistance, please email us at talktous@rci.com and be sure to include your membership number. Kind Regards, RCI North America

Avaliado com 1 de um total de 5 estrelas

Not very happy

Not very happy. Spent extra £ to extend our Gold service/standard in order to try & find a match for our already banked week after 6 months of banking ..to no avail. This has never happened before with Dial an Exchange. Am not spending any more £ and will never bank our Gold timeshare weeks with them again.

10 de dezembro de 2023
Avaliação não solicitada
logotipo da RCI

Resposta de RCI

Hi Msclell, we're sorry to hear of your frustration. Please email us at talktous@rci.com with questions/concerns and be sure to include your membership number. Kind Regards, RCI Customer Care

Avaliado com 1 de um total de 5 estrelas

Unbelievable

Unbelievable! We have been Wyndham owners since 1997, and have traveled the world staying in beautiful resorts using RCI exchange. The exchange cost over the years has of course risen from under $100 to $299. HOWEVER, with the new Exchange Plus program, in addition to paying with our week's worth of points, they wanted to charge a WHOPPING $1500 for only 5 nights in a hotel room at Moody Gardens in Galveston! I noticed that so many resorts that were always available for simple exchange are suddenly EXCHANGE PLUS. In our many years of timeshare ownership, we have seen constant "Updates" and renaming of levels, which in other words, means "new ways to screw the owners!"

9 de dezembro de 2023
Avaliação não solicitada
logotipo da RCI

Resposta de RCI

Hi Sherrell, Exchange Plus inventory is primarily available for highly demanded, geographical locations, and/or dates where RCI receives very few or no vacation ownership week deposits. Although RCI is affiliated with over 4,000 resorts worldwide and has over 2 million members in North America alone, Exchange Plus inventory does not originate from member deposits. This inventory has been hand-picked to enhance RCI's inventory based on feedback received from RCI members.

Exchange Plus inventory often represents the only vacation options for some locations and/or dates. Although it is not possible to completely filter these inventory options out when performing direct searches online, the majority of Exchange Plus units are hotel rooms or studios. Therefore, searching for one-bedroom units or larger will exclude almost all Exchange Plus inventory. Additionally, you may use the filters on the left side of the search page to search for resorts designated as ‘Hospitality’ or higher, since Exchange Plus inventory is not included in RCI's award rating system. It is important to understand, however, that this will also filter out all standard-rated resorts, many of which are very popular with our members. Standard-rated resorts may simply have fewer amenities or could be in out-of-the-way locations.

If your desired exchange vacation is not immediately available and your travel dates are more than two months away, you may want to broaden your search parameters and/or start an ongoing search request instead. Only deposited vacation inventory will match ongoing search requests.

Kind Regards, RCI North America

Avaliado com 3 de um total de 5 estrelas

Fees Fees Fees. Less trade opportunities unless you pay an upgrade

I have been a member for a number of years. RCI used to be great with lots of locations and decent availability if you planned ahead. Since the introduction of Platinum (an extra paid upgrade) the locations and selection for trade have slimmed down and it appears some locations that were direct point (and fee) trade are becoming Platinum locations and require the extra add on to your account or ridiculous additional cost plus the points. I have quite a few points banked and have held back my current deposits as I explore other companies. I would explore other possibilities before sinking you weeks here. I am stuck until I use up my existing points or they improve their way of operating.

30 de novembro de 2023
Avaliação não solicitada
logotipo da RCI

Resposta de RCI

Hi Robert, we're sorry to hear of your frustration with our exchange program. Feel free to email us at talktous@rci.com with questions/concerns. Be sure to include your membership number. Kind Regards, RCI North America

Avaliado com 1 de um total de 5 estrelas

Every review is negative

Every review is negative. I cant believe it! I went on reviews and there all negative

25 de novembro de 2023
Avaliação não solicitada
logotipo da RCI

Resposta de RCI

Hi Darryl, we're sorry to hear of your frustration with our exchange program. Please email us at talktous@rci.com with questions/concerns and be sure to include your membership number. Kind Regards, RCI Customer Care North America

Avaliado com 1 de um total de 5 estrelas

Rci bad hotel

Ok I could right a book on you guy!! But I tel just this years is getting worse and worse with booking they charge every week and with lot pointe event I call 6 months before and this week I arrive there for 2 week really think it was a studio and I buy a 1 or 2 bedroom arriving and is a hotel room for 2 week the worst room in hotel only a regular room that not what we buy big rip off they only want your money they say there nothing?

19 de novembro de 2023
Avaliação não solicitada
logotipo da RCI

Resposta de RCI

Hi Eric, we're sorry to hear of your frustration with our exchange program. Please email us at talktous@rci.com with questions/concerns and be sure to include your membership number. Kind Regards, RCI Customer Care North America

Avaliado com 1 de um total de 5 estrelas

COMPLETELY MISLEAD

COMPLETELY MISLEAD , I GAVE 18K U S, AND NOW THEY WANT ADDITIONAL $1500 PER WEEK EVERTIME I GO. CAN T SELL, CAN TGET A REFUND. WELL PLAYED RCI, CAN T AFFORD TO TRAVEL

22 de novembro de 2023
Avaliação não solicitada
logotipo da RCI

Resposta de RCI

Hi Darin, we're sorry to hear of your frustration but think there might be a misunderstanding. RCI does not own or sell timeshares. We are simply a timeshare exchange company that allows owners of participating resorts to exchange their vacation time with other owners. Feel free to email us at talktous@rci.com with questions/concerns and be sure to include your membership number. Kind Regards, RCI North America

Avaliado com 1 de um total de 5 estrelas

Very frustrating website I have spent…

Very frustrating website I have spent literally hours just trying to look at availability only to keep having to sign in at every step. Each time you press something you like it asks you to sign in again totally p***** with it so very annoying that I just gove up 🤷‍♀️🙄

9 de novembro de 2023
Avaliação não solicitada
logotipo da RCI

Resposta de RCI

Hi Angela, we regret to learn of the difficulty you encountered online. If you are getting timed out after selecting an option in your online account, the problem may be related to a firewall or security program. When this occurs, information being communicated to and from our site is blocked and causes one's system to simply time out. If you have any firewalls or security programs in place, you may want to add www.rci.com as a "trusted site" from the "Tools" section of your browser. You may also want to contact your ISP provider to discuss optimal settings for your system to utilize RCI.com.

Kind Regards, RCI Customer Care

Avaliado com 1 de um total de 5 estrelas

Always think about it BEFOREHAND !!

Do Not Buy a timeshare !!!!!

Talk to references of any sort , BEFOREHAND !!!

Do not let yourself to get pressured into to buying one !!! You dnt have too!

No is no and no I can't afford it ,
They will come down as to $3000 $2000 $1000 anything that fits your budget
But you will incurr MAINTENAMCE FEES ,
Fees / Fees / fees !!!!
Those are not adjusted ,
Did I say additional Fees,FEES ,FEESSSS!!
Especially if you pick it from
You guessed it

Las Vegas !!!

I've had mine for 8 yrs
I know what I'm talking about !!!
$15k down the drain

1 de janeiro de 2023
Avaliação não solicitada
logotipo da RCI

Resposta de RCI

Hi John, we appreciate the opportunity to clear up any misunderstandings you may have experienced.

RCI offers timeshare owners the opportunity to exchange their vacation time with other RCI members. We are not involved in the actual sale of timeshare property.

We are happy to assist you with any questions or concerns regarding the RCI exchange program at talktous@rci.com.

Should you have additional questions about how to use your exchange benefits, please let us know. You may wish to contact your resort directly for any questions or concerns you may have regarding your ownership.

Kind Regards, RCI Customer Care

Avaliado com 1 de um total de 5 estrelas

19 months and still waiting on my search

I put in a search back in 4/21/2022 and still waiting!!! I've been an RCI member for over 20 years. Ever since Wyndham purchased RCI, it has gone downhill, searches take forever now, I have never waited this long! They also nickel and dime you for every service. I can see from all the bad reviews on this site I am not alone. I just may sell this timeshare and do something with Marriott.

4 de novembro de 2023
Avaliação não solicitada
logotipo da RCI

Resposta de RCI

Hi Tom, we were able to locate your account and do see you have a search entered. As of right now, we have not received any deposits for the resort/dates you've requested. Hopefully, we will get some inventory soon once owners of your requested resort start paying their maintenance fees and depositing with us. Feel free to email us at talktous@rci.com with questions. Kind Regards, RCI North America

Avaliado com 1 de um total de 5 estrelas

La multipropiedad es un timo

La multipropiedad es un timo, en España hay un montón de afectados, ni se os ocurran comprar una semana, para luego desvincularte tienes que contratar abogados, PLAYA LA ROMANA (ALCOSEBRE), abuso de pago de mantenimiento, obras de mejoras que no cumplen y encima te reclaman los gastos de mantenimiento, voy a emprender acciones legales en breve, mirar en internet todo los abogados que hay dedicandose a este timo , ni se os ocurra!

29 de outubro de 2023
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Pésimo servicio de call center y…

Pésimo servicio de call center y servicio al cliente, son muy groseros, tiene mejor servicio best day u otras agencias, no pierdan su tiempo con RCI

25 de outubro de 2023
Avaliação não solicitada
logotipo da RCI

Resposta de RCI

Hi Arely, were sorry to hear this. Please email us at talktous@rci.com and be sure to include your membership number. Kind Regards, RCI Customer Care

Avaliado com 1 de um total de 5 estrelas

RCI is a sham

I paid to be a part of unlimited vacation clubs and as part of the deal I received 40 weeks to exchange through RCI. It gave me 18 trading power per week. I have been searching for hours to find a half decent exchange through RCI and all it will give me access to is the run down, old, low rating bookings. It is a sham and feel very taken by what I was told would be available to what is actually available.

16 de outubro de 2023
Avaliação não solicitada
logotipo da RCI

Resposta de RCI

Hi Christopher, it sounds like you might need to enter an ongoing search to find the vacation you want. Please email us at talktous@rci.com and be sure to include your membership number. Kind Regards, RCI Customer Care

Avaliado com 1 de um total de 5 estrelas

What a scam!!

What a scam. I met with the RCI rep at our timeshare at Massanutten Resort last week to learn about RCI and the places we could go, by trading our timeshare week. Then I talked to an RCI phone agent .

Here’s what I learned:

1. My timeshare has a trading value/number, assigned by RCI, based on my timeshare location, time of year, size, etc.

2. You can’t go into the RCI website to get your trading value number or even explore your trading value to see where you can go until you pay $99 to join RCI. So, you have to join blindly to even see if joining will be beneficial to you or not. So, I joined since our timeshare company had a special going on to join RCI.

2. Once you join RCI, you still can’t explore the value of your trade to see where you can go until you “deposit” your timeshare week. Once you deposit your week, you lose your time at your resort and can’t get it back. So, once again RCI expects you to act blindly by depositing and losing your week at your timeshare, just to be able to see if you can trade for somewhere you may want to go.

3. By talking to the RCI rep I learned that my timeshare trading value was so low at Massanutten that I would have to trade my timeshare for multiple years just to be able to go to one decent resort in places we may want to visit.

So, now RCI has my membership money and now demands that I give up/trade in my timeshare week just to likely learn that there’s no desirable place that I can trade for, given the poor trading value of my unit at Massanutten. What a scam!

If RCI was legitimate, they would allow someone to see their trading value and potential trades BEFORE taking someone’s membership money, or at least allow a paid member to PREVIEW their potential trades at other resorts without having to deposit and completely lose their own timeshare week!

The icing on the cake…when I asked for a full and total refund, the RCI rep said that membership fee refunds are prorated!!

I’ll be contacting the Consumer Protection Division in NJ where RCI is headquartered and the CPD in Va where Massanutten is located, to report RCI’s scam.

16 de outubro de 2023
Avaliação não solicitada
logotipo da RCI

Resposta de RCI

Hi, we are sorry to hear of your frustration with our exchange program.

You may use the online Deposit Calculator to determine the Deposit Trading Power of your vacation weeks prior to depositing them.

To locate the Deposit Calculator, logon to your account. Click the “Person” icon, and select "Manage My Deposits." Click the “Weeks You Can Deposit” tab. Then, click the “Calculate” link for the resort and year you wish to deposit. Your resort’s name and ID number should populate automatically. Select to search by specific unit number or by room type if needed, and click “Continue.” Then, fill in each required field, and select "Calculate."

Feel free to email us at talktous@rci.com with additional questions.

Kind Regards, RCI Customer Care

Avaliado com 1 de um total de 5 estrelas

RCI not what it use to be

RCI is a despicable company that is part of Wyndham group that pressure and con people into buying timeshare. To make matters worse for poor timeshare owners Wyndham have bought DAE another timeshare exchange company so it’s nearly impossible to get away from them. Because Wyndham own a lot of the properties they manipulate and tightly control the diminishing number of exchange properties available, but they have several of their own properties available at a cost (not exchange). I have 4 timeshare properties the first two I bought circa 1990 and the next two a few years later for a lot less about $2,000 each direct from the resort. NOTE - don’t buy timeshare from Wyndham (about $AUD20,000-25,000) as you can usually get timeshare property on the second hand market for between $0-900. I am trying to give my timeshare away for free and I can’t. There is a company that will take it off my hands if I pay them $4,000. Unfortunately there are probably millions of timeshares owners in my predicament.

Until Wyndham took over our family had numerous wonderful holidays through RCI in Australia and abroad, booking a year in advance. There were numerous properties to select from. Now I search in Australia they only have a few exchange properties available for exchange and a lot of Wyndham properties which you have to pay for. Also usually the only properties available are all within 6 months. Trustpilot reviews of RCI - 90% of people gave them a rating of 1 the lowest score available.

Personally I would not take a timeshare for free. If you are going to the same resort all the time maybe consider buying or trying to get it for free. Don’t forget there is a maintenance fee between $AUD500-900 per year, less in USD, also if you are lucky enough to find an exchange holiday at a different resort than you own RCI charges a fee of around $AUD189.

I don’t know why authorities don’t do something about this and investigate how they sell timeshare properties to unsuspecting good people and the way RCI control the timeshare exchange. At the price to buy, plus the maintenance and exchange fee and the low price when selling, timeshare I believe doesn’t add up.

RJ

8 de setembro de 2023
Avaliação não solicitada
logotipo da RCI

Resposta de RCI

Hi RJ, we're sorry to hear of your frustration with our exchange program. Feel free to email us at talktous@rci.com with questions and be sure to include your membership number. Kind Regards, RCI North America

Avaliado com 5 de um total de 5 estrelas

Ottimo

Esperienza fantastica. Appartamento curatissimo negli arredi e nella pulizia. La signora gianna è una persona molto gentile e disponibile. I borghi silenti ci hanno incantato.una vera fuga dal caos e stress della città. Paesaggi verdi e ricchi di storia...ritorneremo al più presto possibile.

23 de setembro de 2023
Avaliação não solicitada
logotipo da RCI

Resposta de RCI

Ciao Guglielmo, siamo così felici di sapere che ti sei divertito! Grazie per la pubblicazione.

Avaliado com 1 de um total de 5 estrelas

Surprise!

Surprise!
The property we booked in Italy has a mandatory breakfast fee, $40.00 per person
We are booked here for 2 weeks 😳
That’s in combination with the value of our trade and exchange fee make this trade significantly higher than I can book directly.

I have been a member for many years, but am done with RCI

I’ll just use my weeks at my property and book online for vacations

Too bad, it was a good concept originally, but out dated and top heavy now

22 de setembro de 2023
Avaliação não solicitada
logotipo da RCI

Resposta de RCI

Hi David, we have responded to your email. Kind Regards, RCI Customer Care

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