Phone service poor no customer service at all. No person would speak to me only online service extremely poor. Man that came to fix our freezer first class on time very efficient excellent service w... Ver mais
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Veja o que dizem as avaliações
I haven't had great experiences in the past with this service and with one of their engineers especially, who is rude and made me feel uncomfortable in my own house and twice failed to fix my applianc... Ver mais
The engineer was most pleasant person on the first visit he quickly identified the issue and he also informed me the the time it will take for the parts On the second visit to fit the new parts he... Ver mais
The engineer was very quick and effecient fixing our dishwasher. However, it took over 2 hours trying to fix up an appointment with a robot! and we gave up trying to take out the service agreement as... Ver mais
Detalhes da empresa
- Assistência Técnica de Eletrodomésticos
- também em
- Serviço de conserto de fornos micro-ondas
- Serviço de conserto de lavadoras e secadoras
- Serviço de conserto de refrigeradores
Sobre Respond Services
Escrito pela empresa
We pride ourselves on our technical expertise, built up through our many years of experience providing warranty repair service for AEG, Electrolux and Zanussi appliances.
Our engineers work very hard to give you the best results and avoid multiple visits.
Whether your AEG, Zanussi or Electrolux appliances are covered by the manufacturer's warranty, an extended warranty or you just need to pay for a repair, please call us directly on 01245 490300 to book a repair for you.
Informações de contato
42 Robjohns Road, CM1 3DP, Chelmsford, Reino Unido
- 01245 490300
- customerservice@respondservices.co.uk
- www.respondservices.co.uk
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 17% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Intelligent
Intelligent, polite and professional engineer.
No fault found, but this is a problem re trying to diagnose and then fix intermittent faults
Prompt efficient friendly
Professional engineer
Professional engineer. Arrived at the start of the time slot (of which I was notified the evening before the visit) and called shortly before arrival too. The repair was done quickly.
Engineer came in a right time
Engineer came in a right time. He was very experience and punctual. Done the job very well.
Friendly
Friendly, industrious engineer who has done a good job for us - he had to return as water leak detected but sorted it efficiently. Only frustration is that lack of engineers in our area limited the days available for booking so we had to wait for longer to get an appointment than was ideal.
On time solved the problem straight…
On time solved the problem straight away and was very tidy
Professional service.
I was surprised at how quickly I was able to get an engineer out to look at my washing machine. When he arrived he was prompt, polite and respectful as well as professional. He listened to me and explained everything well. I needed a new drum and this was done swiftly by the same engineer only a few days after diagnosing the fault. It’s like having a new machine.
Excellent service very knowledgeable engineer
I have the same engineer come out for most appliance issues, he is a very knowledgeable engineer and kind ,polite and professional
Worked on and fixed within one hour as…
Worked on and fixed within one hour as stated at the beginning!
Your engineer was extremely friendly
Your engineer was extremely friendly, helpful and respectful and fixed the problem efficiently and quickly.
The day before the repair we were given…
The day before the repair we were given a 3 hour time slot which was very useful. The engineer was very friendly and efficient.
Very quick repair by a courteous and…
Very quick repair by a courteous and knowledgeable engineer.
Consistent
Two people showed up, on their respective days, within the timeframe stated. The problem was fixed. AEG did have to cancel an appointment because the parts had not been delivered to them. But AEG let me know and re-booked the appointment at a day suitable to me. I believe the customer service and communication was consistent.
punctual and fixed the hob.
Very friendly but professional
Very friendly but professional. Worked efficiently and checked my other appliances
Helpful engineer and customer services…
Helpful engineer and customer services staff, great communication.
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