Jeff from telephone support was extremely helpful in selecting a suitable tv for our needs and sent over a shortlist of options. Followed by a very helpful and communicative Gareth delivering the tv 2... Ver mais
A empresa respondeu
Richer Sounds, Hankey Place 3 - 4, SE1 4BB London, England, GB
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Jeff from telephone support was extremely helpful in selecting a suitable tv for our needs and sent over a shortlist of options. Followed by a very helpful and communicative Gareth delivering the tv 2... Ver mais
A empresa respondeu
Excellent service from the Chester team, thanks. Kit purchased and assisted with loading car. Remainder arrived on time, and I was able to adjust the home delivery easily when it turned out I couldn'... Ver mais
A empresa respondeu
Gareth and Mark were clean and tidy, polite and accommodating when I asked to place the very large package in the conservatory.. They checked to box for damage before leaving. All in all about 5 mi... Ver mais
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This is Customer service like no other...from cradle to grave you just cannot fault any part of the process....from ordering and delivered next day by delivery drivers that actually care about the way... Ver mais
A empresa respondeu
Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.
Richer Sounds, Hankey Place 3 - 4, SE1 4BB, London, England, Reino Unido
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Good communication and experience dealing with Zak and Ian. Helped move the package in and were clear with any questions they had

Resposta da Richer Sounds - Distribution

Resposta da Richer Sounds - Distribution
How Customer Service should be in 2026! Used Richer Sounds for years, always amazing and the delivery was exactly the same. Nice lads, great service. Thanks again Mick

Resposta da Richer Sounds - Distribution
Excellent service from Gareth and Mark
I would like to say a big thank you to Gareth and Mark for their excellent service. My wife was at home when the delivery arrived, and as the TV and soundbar were both very large and heavy, they were incredibly helpful and went out of their way to place everything exactly where she asked them to.
They were both extremely friendly, polite and professional throughout, and their helpful attitude really made a difference. It was especially reassuring knowing my wife didn’t have to struggle with such a large and heavy TV herself.
We really appreciate the care and kindness they showed. Gareth and Mark are a credit to Richer Sounds and are a great example of how good customer service should be.
Thank you again, Gareth and Mark! 👍

Resposta da Richer Sounds - Distribution
Tracey and Trav were excellent. Rang ahead, no fuss, very friendly and very respectful of our home - they were super careful about where to put the delivery so it wouldn’t be knocked or damaged and made sure that they didn’t walk in mess from outside.
Superb.

Resposta da Richer Sounds - Distribution
Exceptional delivery experience.
Great pre- delivery communication.
Very polite, courteous, efficient, friendly delivery driver ( from Manchester). Even removed his shoes 😊

Resposta da Richer Sounds - Distribution
Easy to navigate website. Order was quickly processed and dispatched earlier than expected. The two delivery people were polite, pleasant and respectful of the property.

Resposta da Richer Sounds - Distribution
Excellent delivery experience. We were informed of delivery day and time. We got a text to update when the team were 20 minutes away. Delivered by Gareth and Karol who were polite, professional and helpful. Cannot fault the experience so far. This is the 3rd TV purchased from Richer Sounds.

Resposta da Richer Sounds - Distribution
The delivery team were exceptional they texted me with a time that wasn't suitable then quickly gave me a time that was good for me. I know they really cared thanks. Gareth and Karol. Your a credit. Regards John

Resposta da Richer Sounds - Distribution
Delivery was quick and efficient by Gareth and Karol, was carried and placed just where I wanted it Thanks

Resposta da Richer Sounds - Distribution
Zak and Ian delivered my 2 tvs in a professional manner. And took tvs into the rooms they was needed in.

Resposta da Richer Sounds - Distribution

Resposta da Richer Sounds - Distribution
Gareth the delivery driver was very polite and even stopped to have a quick chat.

Resposta da Richer Sounds - Distribution
Richer Sounds delivered my Hisense TV today. Warwick and Mark were polite and helpful, putting the large box where I wanted it. Thanks.

Resposta da Richer Sounds - Distribution
Arrived on time and the delivers were friendly and pleasant and left the TV exactly where I wanted

Resposta da Richer Sounds - Distribution
Trav and Rob went out of their way to deliver my order at a time to suit me which is much appreciated. Great service all round.

Resposta da Richer Sounds - Distribution
Trav and Rob delivered the television and were very professional informative and pleasant to deal with, television was delivered in perfect condition

Resposta da Richer Sounds - Distribution
Great service by Warwick and Rob. Polite, delivered directly to the room I wanted. Let me know in advance as to when they would arrive.

Resposta da Richer Sounds - Distribution
Karol & Trav (on behalf of Richer Sounds) called shortly before delivery to let me know they were en route. On arrival they were efficient & courteous & placed my heavy & bulky goods exactly where I wanted them. Excellent service.

Resposta da Richer Sounds - Distribution
Very good communication, and excellent delivery.

Resposta da Richer Sounds - Distribution
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