Richer Sounds - Distribution Avaliações 

2.887
O TrustScore é 5 de um total de 5

5,0

Richer Sounds, Hankey Place 3 - 4, SE1 4BB London, England, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

New tv from Richer Sounds delivered by Gareth and Paul - very efficient as got text message from them advising of time slot, followed by tel call of exact time once they were 20 minutes away. Very pol... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Delivery team Zak & Ian provided excellent service today. They telephoned me shortly before the delivery and l was 10 minutes from home. They said no problem and were there just as l arrived home. A v... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Got a next day delivery service without paying the extra, got clear, full communication. Driver & mate were cheerful, nice professional people. Brought the TV into my house and placed it exactly where... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Trav and Paul were brilliant, got my 85 inch tv in the house exactly where I wanted it. Said If I ever had any issues with it to contact them and were polite and efficient, giving notice before they a... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de Hi-fi
  2. Loja de Eletrônicos
  3. Loja de Televisão

Escrito pela empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informações de contato

  • Richer Sounds, Hankey Place 3 - 4, SE1 4BB, London, England, Reino Unido

  • 0333 900 0093

5,0

Excelente

O TrustScore é 5 de um total de 5

3 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

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5,0

Todas as avaliações

(2.887)

23.702 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Great Customer Service

From ordering to delivery - a seamless professional service. A great service from Zac and Ian who delivered our TV. They changed their delivery schedule on the day to ensure it was delivered at a time when I was in to receive it.

10 de junho de 2026
Avaliação não solicitada
logotipo da Richer Sounds - Distribution

Resposta da Richer Sounds - Distribution

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Avaliado com 5 de um total de 5 estrelas

Awesome -kept me well informed and helped

Awesome guy who kept me very well informed and helped me with getting item to location as I’m recovering from injury - very kind, prompt and efficient. Highly recommended.

10 de junho de 2026
Avaliação não solicitada
logotipo da Richer Sounds - Distribution

Resposta da Richer Sounds - Distribution

Thanks for your 5 star review, we look forward to seeing you again next time

Avaliado com 5 de um total de 5 estrelas

Don’t think twice

Cannot fault the service from ordering my TV on Saturday afternoon over the phone to it being delivered today just 72hours later free of charge and the delivery man was extremely helpful. All in all would not go anywhere else to make a purchase.

9 de junho de 2026
Avaliação não solicitada
logotipo da Richer Sounds - Distribution

Resposta da Richer Sounds - Distribution

Thank you for your wonderful feedback

Avaliado com 5 de um total de 5 estrelas

TV arrived early

Zak and Ian were early - they delivered a 65” TV straight into the lounge. Very polite and friendly - told me that if I have any problems to give them a call - customer friendly.

9 de junho de 2026
Avaliação não solicitada
logotipo da Richer Sounds - Distribution

Resposta da Richer Sounds - Distribution

Thanks for your 5 star review, we look forward to seeing you again next time

Avaliado com 5 de um total de 5 estrelas

Zak and Ian rang before as they were…

Zak and Ian rang before as they were going to be early to see if it was ok to deliver early rather than tell me they were coming early.
Very courteous and polite and put the package where I wanted it.
Top lads

9 de junho de 2026
Avaliação não solicitada
logotipo da Richer Sounds - Distribution

Resposta da Richer Sounds - Distribution

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Avaliado com 4 de um total de 5 estrelas

The staff

The staff, product and pricing are all brilliant, but the delivery service left a bit to be desired.

Furdeco delivered the TV but it had received significant damage in transit and had to be returned. From looking at their reviews, there are repeated incidents on TVs being damaged in their care. For a 5 star service, I would urge Richer Sounds to find an alternative delivery service for fragile items.

1 de junho de 2026
logotipo da Richer Sounds - Distribution

Resposta da Richer Sounds - Distribution

Thanks for taking the time to leave your review and for the kind comments on our service, which is much appreciated.

I’m really sorry about the experience you had with the delivery however which obviously slightly spoilt things. While we do work with some delivery partners like Furdeco for certain deliveries, we do have our own in-house delivery fleet, which is something we’re continuing to invest in and trying to expand so we can have more control over the whole experience.

I understand the replacement has since been delivered and hope all is now well, of course if we can be of any help at all do get in touch..

seniorcomplaintsteam@richersounds.com

Tom Griffiths
Head of Customer Experience
Richer Sounds

Avaliado com 5 de um total de 5 estrelas

Excellent delivery service with Richer Sounds

I was advised of the expected delivery time by text. This was then followed up by a p/call from Trav who said he would arrive in 20 mins.
Trav was very polite, friendly and courteous, taking his shoes/boots off in the hall, before placing the item (tv) on the carpeted lounge.
The package was clean and undamaged.
Excellent Customer Service from Richer Sounds delivery.

9 de junho de 2026
Avaliação não solicitada
logotipo da Richer Sounds - Distribution

Resposta da Richer Sounds - Distribution

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Avaliado com 5 de um total de 5 estrelas

Excellent customer service

Excellent customer service from the Richer Sounds delivery team, Trav and Rob.
Phone call to confirm time, volunteering to take shoes off at the door, very polite and friendly; all adding up to a good delivery experience and a very satisfied customer.

8 de junho de 2026
Avaliação não solicitada
logotipo da Richer Sounds - Distribution

Resposta da Richer Sounds - Distribution

Thank you for your 5 star review!

Avaliado com 5 de um total de 5 estrelas

Gareth and Mark arrived when they said…

Gareth and Mark arrived when they said they would. They were very polite and courteous.

8 de junho de 2026
Avaliação não solicitada
logotipo da Richer Sounds - Distribution

Resposta da Richer Sounds - Distribution

Thanks for your kind review, we look forward to your next visit.

Avaliado com 5 de um total de 5 estrelas

Great experience from start to finish

Great experience from start to finish. Delivery guys Trav and Rob were very professional, even suggesting some tips on unpacking and setting up the television.

2 de junho de 2026
Avaliação não solicitada
logotipo da Richer Sounds - Distribution

Resposta da Richer Sounds - Distribution

Thank you for your 5 star review!

Avaliado com 5 de um total de 5 estrelas

Very quick and efficient

Very quick and efficient. Top class customer service as usual.

8 de junho de 2026
Avaliação não solicitada
logotipo da Richer Sounds - Distribution

Resposta da Richer Sounds - Distribution

Thanks for your feedback, great to read you were happy with our service.

Avaliado com 5 de um total de 5 estrelas

All good

All good. Came on time and delivered. Nothing to report which is a good thing!

8 de junho de 2026
Avaliação não solicitada
logotipo da Richer Sounds - Distribution

Resposta da Richer Sounds - Distribution

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Avaliado com 5 de um total de 5 estrelas

Brilliant 👏

Brilliant 👏

5 de junho de 2026
Avaliação não solicitada
logotipo da Richer Sounds - Distribution

Resposta da Richer Sounds - Distribution

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Avaliado com 5 de um total de 5 estrelas

Great service from Richer Sounds…

Great service from Richer Sounds distribution team . Everything went to plan.
Initial 4 hour time slot provided at the time of ordering . Next morning narrowed down to a 2 hour slot . Gareth rang 15 minutes before arriving .
As expected TV was secure in manufacturers packaging .
Great communication from ordering TV to delivery.

5 de junho de 2026
Avaliação não solicitada
logotipo da Richer Sounds - Distribution

Resposta da Richer Sounds - Distribution

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Avaliado com 5 de um total de 5 estrelas

Karel and Paul here the delivery guys…

Karel and Paul here the delivery guys who brought my TV. Both acted in a professional, helpful and friendly manner.

5 de junho de 2026
Avaliação não solicitada
logotipo da Richer Sounds - Distribution

Resposta da Richer Sounds - Distribution

Thanks for your feedback, great to read you were happy with our service.

Avaliado com 5 de um total de 5 estrelas

From ordering to delivery a very quick…

From ordering to delivery a very quick efficient service. Very happy customer.

5 de junho de 2026
Avaliação não solicitada
logotipo da Richer Sounds - Distribution

Resposta da Richer Sounds - Distribution

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Avaliado com 5 de um total de 5 estrelas

Great service in all aspects

Professional approach and excellent communication, particularly by Gareth and Mark who delivered our new TV right on time and were polite and patient in answering all of my questions.
Thank you Richer Sounds, you deserve more than 5 stars.

5 de junho de 2026
Avaliação não solicitada
logotipo da Richer Sounds - Distribution

Resposta da Richer Sounds - Distribution

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Avaliado com 5 de um total de 5 estrelas

Excellent experience from ordering online to delivery.

Excellent experience from start to finish. I ordered my first hi fi from Richersounds 30 years ago and the service was brilliant going back then. Glad to say nothing has changed.
They had the exact model we wanted with a £100 reduction so we ordered online. We opted for a next day delivery for under £10 (John Lewis was £100 dearer with a £20 delivery charge) and it was received 10.30 am the following day.
Very courteous delivery guys who were really helpful and who were reassuringly from Richersounds.
Fantastic service all round.

4 de junho de 2026
Avaliação não solicitada
logotipo da Richer Sounds - Distribution

Resposta da Richer Sounds - Distribution

Thank you for your 5 star review, it’s lovely to read your comments.

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