Richer Sounds - Holborn Avaliações 

1.333
O TrustScore é 5 de um total de 5

4,9

29 Bloomsbury Way, WC1A 2SL London, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Steve was (still is) brilliant, from the moment I walked into the store. Great customer service, I told him what I liked, he arranged a demo of the equipment within 30 mins. I ended up purchasing a Ca... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Knowledgeable & helpful shop staff at the Holborn store, good communication, no hard selling, a genuine helpful hifi shop. Good understanding of the products they sell.

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I wanted some headphones and was very specific about pricing and requirements. I called the store and was served by Elliot who gave excellent advice and was very patient with me and answered by 100 q... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I need to replace my CD player, I have always used Richer Sounds, so I went to the London Bridge branch. One assistant was speaking to a customer on the telephone which is fine, the other was looking... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de Hi-fi
  2. Loja de Eletrônicos
  3. Loja de Televisão

Escrito pela empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

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4,9

Todas as avaliações

(1.333)

24.702 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Gold Medal Award For Alan And Elliot.

As a Blind Person i Have To Visit The Holborn Store , Order And Pay And Then Ask For Items To be Delivered. This Time Around Alan And Elliot Were On hand To Ensure My Wharfedale 12.3s Were Delivered To My Home By DPD The Next Day, As Always Richer Sounds Provided Their Usual High Level of Service To Me And Further i Must Mention The Excellent DPD Driver Who Also Went The Extra Mile By Placing The Large Boxes in a Safe Place For Me.

24 de novembro de 2025
logotipo da Richer Sounds - Holborn

Resposta da Richer Sounds - Holborn

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Avaliado com 5 de um total de 5 estrelas

Knowledgeable, friendly service

Friendly, efficient and knowledgeable service when buying some speakers for my iMac. I have bought a number of hifi components and associated cables and stands from Richer Sounds in recent years and have always been impressed by the service.

22 de novembro de 2025
logotipo da Richer Sounds - Holborn

Resposta da Richer Sounds - Holborn

Thanks for your great feedback and for supporting local business.

Avaliado com 5 de um total de 5 estrelas

Holborn Branch

Elliot was great. Very happy with the whole experience.

24 de novembro de 2025
logotipo da Richer Sounds - Holborn

Resposta da Richer Sounds - Holborn

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Avaliado com 5 de um total de 5 estrelas

Great

Friendly, knowledgable staff

23 de novembro de 2025
logotipo da Richer Sounds - Holborn

Resposta da Richer Sounds - Holborn

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Avaliado com 5 de um total de 5 estrelas

Excellent service great choice v knowledgeable

I bought a stereo/ amp from Richer Sounds 5 1/2 years ago. It stopped working 2 weeks ago Took it in to Holborn branch. Deputy manager still the same guy as 51/2 years ago, checked it in, efficient friendly said either repair for free (6 YEAR WARRANTY) or free equivalent exchange - repaired perfectly within 10 days. No charge. ALL staff are knowledgeable efficient friendly. Choice of products are high end and competitively priced. AND that 6 year warranty!! Absolutely recommend on every level without question

26 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Love Richer Sounds

Love Richer Sounds! The order process via Holborn Store was personalised, easy and so helpful. The product arrived promptly, no issues and installation perfect. The TV was the best price we could find, with the longest guarentee period out there that was free. And the TV is great. Thank you Richer Sounds!

19 de novembro de 2025
Avaliado com 5 de um total de 5 estrelas

Just bought another item

Just bought another item. Good price, good service

16 de novembro de 2025
logotipo da Richer Sounds - Holborn

Resposta da Richer Sounds - Holborn

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Avaliado com 5 de um total de 5 estrelas

Customer service was very good

Customer service was very good. I was looking for wireless headphones and had a great discussion with the shop manager and I was then given a few items to try out and compare in the listening room. Great service

15 de novembro de 2025
logotipo da Richer Sounds - Holborn

Resposta da Richer Sounds - Holborn

Thank you for your 5 star review, it’s lovely to read your comments.

Avaliado com 5 de um total de 5 estrelas

Full marks for Richer Sounds, Holborn

I have been many times to Richer Sounds, Holborn. All the staff have been friendly, helpful, and knowledgeable, and manager Steve has always taken time to discuss options, and give good advice, and ensured that we have had the best value for money. It is our go-to store for sound, music and TV.

14 de novembro de 2025
logotipo da Richer Sounds - Holborn

Resposta da Richer Sounds - Holborn

Thank you for your wonderful feedback

Avaliado com 5 de um total de 5 estrelas

Friendly staff and knowledgeable…

Friendly staff and knowledgeable despite the store being very busy when I walked in. Tried a few headphones and ordered a pair in my preferred colour. Bought a telly from them a while back, was similarly helpful and friendly.

8 de novembro de 2025
Avaliado com 5 de um total de 5 estrelas

EXCEPTIONAL SERVICE AND VALUE

Rang the Holborn Branch for a possible trade-in on my existing Bluetooth speaker to reduce clutter, upgrading to the Ruark MR1 Mk 3. They offered quite a generous deal, so I visited them the next day.

Whilst the Holborn shop is very small and busy, with a queue forming at opening time, I was served promptly by a very friendly and cheerful shop assistant. He tested my device, which must be in perfect working order and then honoured the trade-in value. No fuss or bother and stress free.

I opted for free delivery, but the package arrived much earlier than expected; the very next morning. The product was in its factory sealed box, brand new and of exceptional quality. It works very well with my desktop PC and Blu-ray player. I have placed the Ruark speakers on my 40 year old metal speaker stands, left over from my old hi-fi and they are very impressive. The Ruark MR1 Mk 3 rewards its users with a very open, detailed and immersive sound stage.

Such quality of customer service and trade-in offers to buy top quality goods are increasingly rare. I would definitely buy from this Branch of Richer Sounds again.

11 de novembro de 2025
Avaliação não solicitada
logotipo da Richer Sounds - Holborn

Resposta da Richer Sounds - Holborn

Thanks for your kind review, we look forward to your next visit.

Avaliado com 5 de um total de 5 estrelas

Had what I wanted and was in Stock

TV
Had what I wanted and was in Stock, delivered very quickly. Customer service was very good.

7 de novembro de 2025
logotipo da Richer Sounds - Holborn

Resposta da Richer Sounds - Holborn

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Avaliado com 5 de um total de 5 estrelas

Thorough in store advice

In store advice was thorough and helpful meaning I was able to make a well informed choice about the product I wanted and never felt pushed into anything. Great service!

5 de novembro de 2025
logotipo da Richer Sounds - Holborn

Resposta da Richer Sounds - Holborn

Thanks for your feedback, great to read you were happy with our service.

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