Richer Sounds - Solihul Avaliações 

1.688
O TrustScore é 5 de um total de 5

4,9

9 Station Road, B91 3TG Solihull, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

The week before Christmas we had an issue with our TV purchased just over a year earlier. When it couldn't be repaired in time for Christmas we were given a credit to purchase a brand new (and update... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Stuart is the deputy manager of Richer Sounds Solihull. For my last TV he was so helpful and knowledgeable. I hoped this time round Stuart was still there and he was. I explained what I needed and he... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Richer Sounds Solihull, what a great experience we had purchasing our equipment. We didn't know too much about how things worked concerning amplifiers, speakers and turntables. Marcus showed us the wa... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

We’ve been using Richer Sounds for years so when it came to replacing a TV we naturally chose them. We had already worked out what model, more or less but just had a few questions which Stuart from th... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de Hi-fi
  2. Loja de Eletrônicos
  3. Loja de Televisão

Escrito pela empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

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Como esta empresa usa o Trustpilot

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4,9

Todas as avaliações

(1.688)

24.620 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Richer Sounds are my default place to…

Richer Sounds are my default place to go for advice on anything 'hi-fi related'. I needed a new A/V amp as my existing one was faulty. Selecting a replacement was a challenge but when I outlined my existing setup to Karl, he explained the different options and the pros/cons of each which helped me select the perfect replacement. I'm very pleased with it - a Denon AVR-X2800H. Thank you.

30 de janeiro de 2026
logotipo da Richer Sounds - Solihul

Resposta da Richer Sounds - Solihul

Thanks for your great feedback and for supporting local business.

Avaliado com 5 de um total de 5 estrelas

Spoke to the tech over the phone

Spoke to the tech over the phone about the TV I was interested in really good explanation on my issues, on the strength decided to order online, order went through at 3.45 pm Thursday afternoon delivered 07.45 am Friday morning. TV was better than expected plus a 7 year warranty to boot couldn't be happier

29 de janeiro de 2026
logotipo da Richer Sounds - Solihul

Resposta da Richer Sounds - Solihul

Thanks for your feedback, great to read you were happy with our service.

Avaliado com 5 de um total de 5 estrelas

The technical help of the staff

The technical help of the staff. The explanation of questions, and advice regarding the product I was interested in including similar alternatives.

27 de janeiro de 2026
logotipo da Richer Sounds - Solihul

Resposta da Richer Sounds - Solihul

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Avaliado com 5 de um total de 5 estrelas

Great advice from Karl in the Solihull…

Great advice from Karl in the Solihull branch. Identified what cables I needed from my email request. Purchased them via the phone for delivery. Very reasonably priced and arrived on time. Highly recommended.

24 de janeiro de 2026
Avaliado com 5 de um total de 5 estrelas

Staff were very helpful in explaining…

Staff were very helpful in explaining about the product and the delivery, most importantly they were not pushy in selling other products to me and therefore I will be coming to Richerr sounds in future

18 de janeiro de 2026
logotipo da Richer Sounds - Solihul

Resposta da Richer Sounds - Solihul

Thanks for your kind review, we look forward to your next visit.

Avaliado com 5 de um total de 5 estrelas

Extremely easy buying process

Extremely easy buying process, and all always goes to plan with delivery. Delivery timing was important due to being a present for my Daughters 10th birthday.

23 de janeiro de 2026
logotipo da Richer Sounds - Solihul

Resposta da Richer Sounds - Solihul

Thanks for your kind review, we look forward to your next visit.

Avaliado com 5 de um total de 5 estrelas

Television review

Everything from your online site to visiting Samuel at Solihull branch was perfect and he had excellent knowledge and was very polite and friendly.
Delivery was fine and just getting to know my way round the television now.
Many thanks Tony Bates..

15 de janeiro de 2026
logotipo da Richer Sounds - Solihul

Resposta da Richer Sounds - Solihul

Thanks for your kind review, we look forward to your next visit.

Avaliado com 5 de um total de 5 estrelas

Replacing CD Player

My wife and I were at a loss as our stand alone Sony Hi-if system had a technical problem which made it irreparable. Fortunately we also have a Technics system and visited Richer Sounds to see if a CD player could be incorporated. If this was possible I had a good idea which model would suffice. Marcus was most helpful confirming that this TAGA player would be ideal and helped us with guidance on setting it up so purchased one. It was to be delivered online and we were given a timescale of 3 days using free delivery. We were so pleased that it arrived next day and was easy to set up. The quality of sound is brilliant and we are using it a great deal more than the old system.
We have no hesitation in recommending Richer Sounds due to their personalised, helpful and knowledgable service we received.

20 de janeiro de 2026
logotipo da Richer Sounds - Solihul

Resposta da Richer Sounds - Solihul

Thanks for your kind review, we look forward to your next visit.

Avaliado com 5 de um total de 5 estrelas

Return Custom is a no brainer

I purchased my Denon amplifier from Richer Sounds Solihull five years ago, and the staff were exceptionally knowledgeable and friendly.
Recently, I acquired my new television from the same shop, where I encountered familiar faces and received the same level of professionalism and guidance. I would encourage everyone to support specialized AV shops like this one in Solihull, as they offer greater expertise, assistance, and competitive pricing compared to larger electrical retailers.
Moreover, considering the complimentary six-year warranty they provide, it is undoubtedly the wiser choice, deserving a perfect score of 10 out of 10.

15 de janeiro de 2026
logotipo da Richer Sounds - Solihul

Resposta da Richer Sounds - Solihul

Thanks for your feedback, great to read you were happy with our service.

Avaliado com 5 de um total de 5 estrelas

Great service great product

I have been looking for a turn table to play vynl that I have had and not played for many years on for a while I found one online and the best price was on richer sounds fantastic price!!
I collected from store ( as I work week days) I chose the Solihull store as the Birmingham store is no longer there (🥲)
I was kept updated on the delivery and I arranged to pick it up on the Saturday the staff we very nice and assured me I could set it up on my own but could call if I had any problems
I have set it up myself and cleaned all my vynl and started playing them reliving my youth 😂
Fantastic set up great service definitely use this company again

12 de janeiro de 2026
logotipo da Richer Sounds - Solihul

Resposta da Richer Sounds - Solihul

Thanks for your feedback, great to read you were happy with our service.

Avaliado com 5 de um total de 5 estrelas

Knowledge and commitment to service

Knowledge and commitment to service, second to none, Stuart was a great help to me.

10 de janeiro de 2026
logotipo da Richer Sounds - Solihul

Resposta da Richer Sounds - Solihul

Thank you for your 5 star review, it’s lovely to read your comments.

Avaliado com 5 de um total de 5 estrelas

Great experience with richer sounds as…

Great experience with richer sounds as always. Good demo of the kit I was looking for and another happy purchase.

10 de janeiro de 2026
logotipo da Richer Sounds - Solihul

Resposta da Richer Sounds - Solihul

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Avaliado com 4 de um total de 5 estrelas

Voucher experience

I had a voucher as a present and wanted to spend it. i found the only way to do it was to call them. When I did it was easy, but I spent time unnecessarily messing around on the website.

9 de janeiro de 2026
logotipo da Richer Sounds - Solihul

Resposta da Richer Sounds - Solihul

Thank you for the review although I'm very sorry for any time wasted of course. Currently any gift vouchers issued by our colleagues are only valid for use with our stores or telesales.

We are reviewing the system however with a view to improving things and your feedback will only spur us on to accelerate this, do get in touch if we can be of any help whatsoever..

seniorcomplaintsteam@richersounds.com

Many thanks

Tom Griffiths
Head of Customer Experience
Richer Sounds

Avaliado com 5 de um total de 5 estrelas

Always a great deal

Always a great deal and easy process with Richer Sounds, you'd struggle to beat them.

19 de junho de 2025
logotipo da Richer Sounds - Solihul

Resposta da Richer Sounds - Solihul

Thanks for your feedback, great to read you were happy with our service.

Avaliado com 5 de um total de 5 estrelas

Great product knowledge

Great product knowledge, demo available in store. Good product,good price and fast delivery.

4 de janeiro de 2026
logotipo da Richer Sounds - Solihul

Resposta da Richer Sounds - Solihul

Thanks for your 5 star review, we look forward to seeing you again next time

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