Richer Sounds - Southgate Avaliações 

1.445
O TrustScore é 5 de um total de 5

4,9

157-159 High Street, N14 6BP London, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Been shopping with richer sounds since the late 80’s, always experiencing excellent customer service. My streamer developed a fault after 5 years service which could not be fixed. The steamer w... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I’ve been a HiFi enthusiast since the seventies and own a pretty top end system. When my CD player began to fail the tech service dept at Naim pointed me towards a CD transporter which they told m... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I have nothing but great things to say about Richer sounds. My first proper hifi system and from initially going into store and listening to multiple setups through to delivery, nothing was too much e... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Just wanted to say Daniel at Richer Sounds, Southgate brunch was very helpful when I bought Denon avc x 4800 receiver and speaker package. Gave me a great deal and arranged delivery. I am also very ha... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Loja de Hi-fi
  2. Loja de Eletrônicos
  3. Loja de Televisão

Escrito pela empresa

Richer Sounds is a British home entertainment retailer that operates through a chain of 51 stores and through online, mainly in England. The business was 100% owned by Julian Richer, the founder and managing director of the company, who in 2019 sold 60% of its shares to an employee ownership trust.


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.

Como esta empresa usa o Trustpilot

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4,9

Todas as avaliações

(1.445)

23.803 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Helpful advice and good product

Helpful advice and good product. I’d like to give a shout-out for Dan in Southgate who served me even tho the shop wasn’t yet open. A very kind gesture.

2 de março de 2026
logotipo da Richer Sounds - Southgate

Resposta da Richer Sounds - Southgate

Thank you for your wonderful feedback

Avaliado com 5 de um total de 5 estrelas

I had a fantastic experience at Richer…

I had a fantastic experience at Richer Sounds Southgate thanks to Daniel. I recently purchased the Cambridge Audio CXN100 and the service was excellent from start to finish.
Daniel was incredibly knowledgeable, patient, and genuinely passionate about audio. He took the time to explain the features of the CXN100 clearly, answered all my questions, and made sure I understood how to get the best out of it with my system. It never felt like a sales pitch—just honest, expert advice.
What really stood out was how friendly and helpful he was throughout the whole process. It made the purchase feel enjoyable and reassuring, especially when investing in quality hi-fi equipment.
The CXN100 is fantastic and I’m really pleased with it, but the level of customer service from Daniel made the experience even better. Richer Sounds Southgate is lucky to have him. Highly recommended!
If you'd like, I can also write a shorter version perfect for Google Reviews (which usually gets more visibility).

2 de março de 2026
logotipo da Richer Sounds - Southgate

Resposta da Richer Sounds - Southgate

Thanks for your 5 star review, we look forward to seeing you again next time

Avaliado com 5 de um total de 5 estrelas

Excellent customer service

Excellent customer service. Called to let me know my earphones had arrived and were very pleasant whwn I went to pick them up.

27 de fevereiro de 2026
logotipo da Richer Sounds - Southgate

Resposta da Richer Sounds - Southgate

Thanks for your feedback, reading your comments was a real pleasure. Thanks again for your continued support.

Avaliado com 5 de um total de 5 estrelas

First class customer service

First class customer service! Price matched the TV and arranged free delivery. I specially like to thank the store manager of Southgate Ali, for being a gentleman and honouring the price match by offering a free soundbar.
I highly recommend this store.

26 de fevereiro de 2026
logotipo da Richer Sounds - Southgate

Resposta da Richer Sounds - Southgate

Thank you for your 5 star review, it’s lovely to read your comments.

Avaliado com 5 de um total de 5 estrelas

Excellent service and knowledge

Excellent service and knowledge on my purchase, and efficiency on the refund as a result of damaged TV on delivery (not Richer Sound's fault).

26 de fevereiro de 2026
logotipo da Richer Sounds - Southgate

Resposta da Richer Sounds - Southgate

Thank you for your 5 star review, it’s lovely to read your comments.

Avaliado com 5 de um total de 5 estrelas

Ali, store manager at Southgate, was very helpful

Following my call to Telesales trying to source a specific LG television, the person handling the call (the store manager at Southgate) could see just one branch seemed to have the tv in stock. He explained he would have to phone them to confirm they indeed had the tv and phoned me back later to confirm they would be able to ship to me. That was great as I had drawn a blank on all UK big name shops, none had that particular tv in stock. I appreciate the time taken by Ali to satisfy my order, which was low value.

26 de fevereiro de 2026
logotipo da Richer Sounds - Southgate

Resposta da Richer Sounds - Southgate

Thank you for your wonderful feedback

Avaliado com 5 de um total de 5 estrelas

Hisense

Good service

23 de fevereiro de 2026
logotipo da Richer Sounds - Southgate

Resposta da Richer Sounds - Southgate

Thank you for your 5 star review!

Avaliado com 5 de um total de 5 estrelas

Richer Sounds Southgate Store

Richer Sounds Southgate Store

Mak was extremely helpful and went the extra mile for us, finding us a deal that matched what we were looking for.
All the staff were comfortable to be around, very knowledgeable and just pleasant to talk to.

They even threw in some goodies for us which was amazing.

10/10

22 de fevereiro de 2026
logotipo da Richer Sounds - Southgate

Resposta da Richer Sounds - Southgate

Thanks for your feedback, great to read you were happy with our service.

Avaliado com 5 de um total de 5 estrelas

Helpful and knowledgeable staff plus…

Helpful and knowledgeable staff plus money off the product chosen. Choice of products very good and comparable to larger stores.

20 de fevereiro de 2026
logotipo da Richer Sounds - Southgate

Resposta da Richer Sounds - Southgate

Thanks for your great feedback and for supporting local business.

Avaliado com 5 de um total de 5 estrelas

Very helpful staff

Very helpful staff! Demonstated several speakers for me to compare.

18 de fevereiro de 2026
logotipo da Richer Sounds - Southgate

Resposta da Richer Sounds - Southgate

Thanks for your feedback, great to read you were happy with our service.

Avaliado com 5 de um total de 5 estrelas

Dan was very knowledgeable and helpful…

Dan was very knowledgeable and helpful in my choice of TV for existing g leads and figments.

14 de fevereiro de 2026
logotipo da Richer Sounds - Southgate

Resposta da Richer Sounds - Southgate

Thanks for your feedback, great to read you were happy with our service.

Avaliado com 5 de um total de 5 estrelas

Hi-fi purchase

Excellent support and guidance regarding our hi-fi requirements by the Store Manager.
Speedy delivery follow up ahead of initial expectation.

13 de fevereiro de 2026
logotipo da Richer Sounds - Southgate

Resposta da Richer Sounds - Southgate

Thanks for leaving us a 5* review. It really does make the hard work we put into customer service worthwhile.

Avaliado com 5 de um total de 5 estrelas

Outstanding service!

From the moment I called the store, the guy who answered, I think his name was Matt, couldn't have been any more helpful. In this day of unhelpful online purchasing, this was a breath of fresh air!
Great advice and service!
I'll definitely be using Richer Sounds for any of my tech purchases in future.
Keep up the good work!

12 de fevereiro de 2026
logotipo da Richer Sounds - Southgate

Resposta da Richer Sounds - Southgate

Thanks for your kind feedback, we really appreciate your kind words. Hope to see you again soon.

Avaliado com 5 de um total de 5 estrelas

Competitive price-Superfast Delivery-Best Warranty

Ordered a Hisense 55 inch Smart TV. Got it delivered the next day. Best Price with 6 year warranty. All staff from the sales to delivery very courteous and helpful all along the process.

9 de fevereiro de 2026
logotipo da Richer Sounds - Southgate

Resposta da Richer Sounds - Southgate

Thanks for your great feedback and for supporting local business.

Avaliado com 5 de um total de 5 estrelas

What fantastic customer service.

After deciding to head to richer sounds in Southgate. My wife and I received fantastic service from Mak. He listened to our wants and budget. Selected the perfect TV. Unboxed and checked the tv was fully working before we left the shop. And I forget to mention he stayed almost an hour after closing. What dedication. If only I could find staff for my business with his dedication.

8 de fevereiro de 2026
logotipo da Richer Sounds - Southgate

Resposta da Richer Sounds - Southgate

Thank you for your 5 star review!

Avaliado com 5 de um total de 5 estrelas

I spoke with Mak at the Southgate…

I spoke with Mak at the Southgate branch. He was helpful, direct and provided me with all the information and advice I needed, so the next day I called back and purchased our 55" TCL P7K-UK QLED TV for less than I imagined I'd need to pay for such a great TV.

4 de fevereiro de 2026
logotipo da Richer Sounds - Southgate

Resposta da Richer Sounds - Southgate

Thanks for your kind review, we look forward to your next visit.

Avaliado com 5 de um total de 5 estrelas

Excellent company - as always!

What can I say! Richer Sounds - what an excellent company in all ways. They have vast selection, competative prices, knowledgable, approachable and friendly staff and nothing is too much for them. They are always our go to store. Bought a TV and Soundbar this time. Thank you Richer Sounds.

2 de fevereiro de 2026
logotipo da Richer Sounds - Southgate

Resposta da Richer Sounds - Southgate

Thank you for your 5 star review, it’s lovely to read your comments.

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