RingCentral UK Avaliações 

Horrific experience!

Trying to get out of my contract as the system was very below average! I have come to the end of my contract and the customer service team ignored all requests to cancel. Contract rolls and I was still trying to get my account manager and anyone possible to cancel my contract. Then I move away, instantly get threats from accounting, in the end threaten to sue them and they let me go.

If you can get it up and running, it's reliable service and good quality calls. However the dashboard and system is completely outdated. It is difficult to navigate and not easy to understand, so your team may spend a lot of time on the phone to them trying to make what should be simple changes.

The support line is responsive and their staff very helpful however.

I cannot start to explain the problem I am having with RingCentral. I have been trying to cancel this service for 18 months in writing, they continue to acknowledge my request but still take money from my bank account. I am at my wits end as what to do. I strongly discourage anyone from dealing with them.

I have now received an e-mail from RingCentral stating that they will not cancel my unused contract unless i discuss it on the phone with them first. I have already done that over a year ago and am not prepared to speak to them again. I have give clear written instruction to cancel. The account has not been used for over 2 years but because they have my card details they keep charging me.

RingCentral suspended our account due to that the KYC form has not been completed on time. The message was sent to an ex-college hence it's never been received properly. We have tried to reach out to the customer support team to resolve and the call was redirected to billing team a few times with response that ONLY our account manager could help, who is on holiday. After attempted around 7-8 calls on the telephone line to try to get the services resumed, there's no luck at all. Surely there should be a better way (e.g. redirect us to team who can support us, KYC team). The business can not simply wait for an account manager to be back for the account to be enabled! Very disappointed at this level of service.

Recently had a demo with Andrea Haslam and was very impressed not only with her knowledge of the product but her ability to understand my business needs and come up with solutions to make it work. Have happily signed up with them and looking forward to getting going. Thanks Andrea you are a star.

The most annoying thing about this review, is that I have used the service now for many, many years. Probably 5-6 years and the actual product isn't bad. It does what I need.

But my review is on support and billing. 3 years ago I needed to reduce my contract and number of lines. I contact them regularly. Always the same excuse about being in contract. Gets closer to the time, no one ever gets back to me. The request seems to go unheard and they milk more money out year on year. It's so annoying

Support slow to ask simple questions - all ticket based and no telephone support (the irony), community board equally useless, Andrew in sales couldn't even answer a simple question about missed calls and just directed me to an irrelevant resource page then ended the conversation with 'I don't know unfortunately.' Couldn't have cared less about going and finding out the answer to a question they should know the answer to and was downright rude over the 3 messages he sent.

The API and Zapier integration usage is incredibly limited - despite being titled 'SuperAdmin', you cannot connect a 'SuperAdmin' account via Zapier/API to then access your other users voicemail boxes/accounts at all, they all have to be individually connected, completely impractical.

The biggest issue, which looking at the community has been raised for years and completely ignored: If you have a call queue, it will ring multiple people. Whoever does not answer that call (even when someone does answer it) it will show as a missed call to every other agent! That leaves them 2 options - ask every time a call comes through if someone else has answered it (obviously not possible or practical) or call the customer back and end up looking stupid because they've already spoken to someone, or worse multiple agents call them back and they get harassed by multiple calls.

The cancellation period (in my case, eight months) is greedy. After all, the service only consists of digits in a server farm.
The reliability has been OK, but the system isn't particularly intuitive and is designed for a bigger business than mine.

Appalling company, bounced around on loop and horrific treatment from the billing team on death of the director. Do not use this company, avoid at all costs

Fayo and Maria are absolute legends who are not being paid enough regardless of their salaries, and made the onboarding process a breeze!

RingCentral are one of the worst companies I've worked with.
We've been having service issues due to their tech for almost a year now. The issues include audio problems and people telling us we're breaking up on the calls and sound robotic due to the feedback.
We pointed these issues out to RC and they said there wasn't much they could do to resolve it and maybe we should try changing our numbers. In spite of the issue not being resolved they marked it as 'solved' so nothing happened.
They've repeatedly ignored requests for help because their customer service team is overloaded apparently. If you can't serve the customers you have then stop taking on new ones perhaps?
We've tried cancelling our contract due to poor service but have been ignored for the past 2 months. I wish we'd never gone with them in the first place as they're by far one of the most expensive with the worst service.

Signed up to a contract in June 2023, attempted for 2 months to get things replicated on my current system, they confirmed wouldnt be an issue. Now in March 2024 no further forward, paid for a system I have never activated and they will not cancel or refund. Very bad customer service, just simple no. They sign you up, then string you along for 30 days so that you can not get out of the contract. You are then stuck and they don't help you. Just ignore your emails.

Ye eve is good for you too buddy bye rhhr eve love you love eve bye buddy buddy rurur

My Account manager - Sarika Butukar helped me in retaining my Business number from 2023 with seamless ease, utmost professionalism and complete transparency! I have been a RingCentral Customer since 2018 and wouldn't have it any other way. I highly recommend RingCentral to all my fellow Business Owners and Entrepreneurs.

Liam was very friendly and helpful. I needed the porting of our phone number date to be moved which he sorted straight away.

"Outstanding support from my RingCentral account manager. Quick, efficient, and reliable. Highly recommended!"

Been using ring central for over 9 years the service has been impeccable Just spoke to Liam in customer service due to my 10 year old phone not being supported by Cisco anymore. Liam was very knowledgeable and replaced my outdated phones at a great discounted price. I would highly recommend.

I am a ring central customer for 2 months now. The service is good and reliable once it’s all set and running.

We have been using RC for a few years now. As a small business we only utilise a few of the services operated but they work well. Any niggles have been sorted out quickly.

RingCentral makes receiving calls to our mobiles so easy, plus dashboard also makes setting up out of office or holiday messages a breeze.
Moving offices was hassle free, once the Internet was connected, plugged in the IP phone and we let the magic happen, happy customer now for over 10 years, I have no hesitation in recommending them, big thanks to Adnan for all his help.