RingCentral UK Avaliações 

I previously gave Ring Central a four star review, as I had used their service for many years and had no major issues. It worked but it had so many features I had no need for.

I decided to move as my requirements are very basic and I had found a much cheaper alternative that fitted my needs.

They force you to call them to cancel your account - basically so that their retention team can persuade you to stay.

I started the process last Friday and it's taken until now to get my account cancelled. Calls were dropped, calls were initially never returned, the support case I got opened by dialling to speak with their sales team, as that was the only way I could get to speak to a human was closed, as it was the wrong department!

As I got increasingly frustrated, I did finally get a response, the actual closing process took less than 5 minutes.

Moral of the story, if you are going to force a process which is involves human interaction rather than automated, make sure you have enough humans!

I have been using Ring Central for many years as it just works. I have always had a stable connection with clear call quality and the convenience of being able to receive office calls wherever I am in the world.

Ring Central helped me set up a rather complicated, non-standard call forwarding system six months ago and it has been working perfectly since. Initial set up took longer because of the unique call forwarding we needed, but the technician was super helpful and we've had no problems at all. The weekly reports are helpful to ensure we don't miss any incoming leads, the admin portal is user friendly and the price is good. Definitely recommend Ring Central.

I spoke with Sania on the phone and helped us set everything up. She was very quick to get in contact with and kept us updated on everything that was going on.

Simple and easy to use, really helpful to be able to download to a mobile phone and go offline when not at work. No issues using it, helpful team in the office when I have had a query.

I only use the basic functionality but that is all I personally need everybody else uses it differently so from that point of view it works absolutely fine

RingCentral has definitely upped their game with regards to customer service. I have to say it was one of the reasons I chose to leave them and that was prior to the new implementations but since then I have had excellent support by both the tech team and recently by my account handler Cameron who went above and beyond to ensure a smooth handover.
I cannot undo my decision to leave but I must say existing or new clients will for sure get an much improved service and that should be appreciated.

Solid experience for the past five years – support is always proactive on the rare occasions that we need a hand with something.

I am a one man band in an area of poor signal, and needing call and video systems, had tried several systems before trying Ringcentral. The 'free' systems were not worth the time or bother, Ringcentral eclipsed them all. So easy, and has never let me down. I can scale up my business and not need to worry about getting a different phone and video system as this does it all

Overall a good product

The service has worked flawlessly for us for many many years. The backend is a little complicated to navigate and set up, but once it's done the system works as it should!

Reliable service, friendly staff

We took on a Ring Central Line a couple of years ago when we added a new arm to our business.

We got offered a nice rememberable number and since then it's just worked. No problems at all.

I would highly recommend them.

My experience of RingCentral in terms of the product and customer service is excellent. First rate in all departments!

This company used to be relatively good to deal with and then their customer service fell apart and they forgot about the market conditions and in particular their competition.
Other VOIP service providers have since entered the market and provided a better service both in terms of the solution at more competitive price points and customer service. Reselling their service to BT as Cloud Voice didn't help their our our cause as a reseller either.
Having said that they still exist on a few of our client sites who just need a basic IP phone system and their QOS has been quite good with limited issues, hence the 3 stars.

Rincentral makes communicating easy, cost-effective and straightforward whether you are in the office or working from home.

I would describe myself as a basic user as I only use my mobile device to receive and make calls. The call quality as you would expect depends on mobile reception, I don't have any complaints when connected to WiFi so working from home or at the office works really well. I use the voicemail feature quite a bit too and find the listen in/interrupt recording feature very useful.

Does what you need, the phone rings, never had a problem in 5 years.

Good call routing option. I have used Ringcentral for years and the service has been great.

I am really enjoying RingCentral and will continue to choose them as a telephone provider. The service is responsive and the systems are advanced.