ROADSELL  Avaliações 

If I could score a 0 I would. Absolutely disgusting service. DO NOT USE THIS COMPANY! They delivered a car which wasn’t the one I had confirmed, this car was in awful condition the wrap was bubbling, the paintwork was all peeling it was a bodged job. The driver turned up with no paperwork ( we were 2.5-3 hours away from dealership) the complaint went on and on and the customer service advisor Emeka even accused me of lying. The whole experience was awful and I wouldn’t want anyone else going through what I did! I had to get the whole car re wrapped luckily due to my persistence I got £2k back but I still had to fork out another £1400 on top for the car to be corrected!

Very poor post-purchase customer service and communications. I bought a Defender from them and within 3 weeks the wrap started to peel off and the wheel arches dropped to reveal the previous colour of the vehicle. It all got remedied in the end but it took 2 visits over 2 months and a lot of chasing calls and emails to achieve that. I wouldn't recommend them.

I brought a ford ranger from these. I had it delivered as i lived 250 miles away, after getting it i noticed that it had been delivered with the coolant below the min mark. I kept an eye on it but kept losing coolant as well the oil was on 15% and the fuel filter was clogged which brought up a spanner light. short story is i am now faced with a 5k engine rebuild due to head gasket fail which my tech said it was sold like that... so avoid this Arthur Daley Dealership...

I live in Devon so I asked a friend to pop over to review them m2 they have for sale as he was Coventry area. He was asked to leave a £250 deposit or he couldn’t view the car who does that!

Lost a sale today boys maybe you should review your sales tactics!

I contacted this company as the cars looked great

But Joseph is a total waste of space continually lies and told me the car was there for three days. He made arrangements for me to collect the car the the day I was meant to collect the car he told me it was sold but I was then told by Paul that another car was in prep and it was mine it would be ready in a week. He gave me the reg so I could arrange my insurance but 2weeks later after several phone calls I was told that the car was sold yet again.
I spoke to Joseph who apologised and said he would deal with it and that he had another car coming in and that it would be the same spec.he said he would take photos of the car and a video as soon as it was out of prep.
This never happened he again sent me over the reg and called me 2 days later to say the car was in prep and he would be in tough in 2or 3 days.
Again nothing

He since stopped answering my calls text or emails

I then spoke to Paul again and he apologised and said it was not the way I should be treated.
He said he would contact me the next day once he had spoke to the buying department
To see what they had coming in.
But this never happened

It turns out that the cars they are selling they did not even own at the time and one of many excuses was that the people selling them the cars keep messing them about. But then they say they have sold them.
Total lies

I asked for the manager to call me on several occasions this never happened

Joseph needs retraining in customer service and how to use a phone

But that pretty much goes for them all

I looked at another car the German car specialist in Hainaut Essex
Who could not have treated me any better and the car was their and looked exactly as described and it took 24hour to look at the car and be driving away

This is how you should treat people and roadstar could learn a lot from them

Please be careful with any dealings with roadstar
Look else where first

Many thanks
Scott

Bought a Ford Ranger in April and within 48 hours the engine light came on- to give Roadstar their due they advised me to get a garage of my choice to diagnose and they would settle the invoice with the garage directly. Had to chase multiple times for them to pay however so we didn’t have use of the vehicle for nearly the first 3 weeks of ownership. Then another sensor went less than a week later, on further inspection by the garage this was likely caused by an undeclared engine remap (had we known the truck was remapped we would not have bought it). At this point we’ve had the vehicle for 4 weeks, driven less than 200 miles and had two engine sensors fail. Roadstar again advised they would pay the garage invoice directly but having reported two further serious problems to them via voicemail, they now will not return my calls. Luckily we know the repairing garage well and they have repaired and returned the truck to me on trust of eventual payment.
Serious issue 1; while driving down a main road, the light bar on the roof detached and flew off, ripping the wiring out and narrowly avoiding going through the side window. It was stuck on with double sided tape and what looks like superglue…
Serious issue 2: On checking the wheel nuts after a further 100 miles ( at this point we’ve had the truck for over a month and have done less than 300 miles, we discovered that the two rear wheels had at least 3 nuts each that were dangerously loose, pointing to them not having been tightened properly in the first place.

There is now a further issue in that the stick on bonnet scoop is no longer stuck. Again stuck with thin double sided tape.

Another annoying issue is the sheer volume of silicone they drench the vehicles in which doesn’t lend itself to a thorough inspection. After a wash we could see multiple scratches and chips that were invisible on viewing. The silicone has also left a weird spotty haze all over the paintwork and glass which no amount of polish will remove.

So in a nutshell, Roadstar seem ok until things go wrong, then they don’t want to know. We’re now in discussions with a solicitor about the possibility of legally rejecting the vehicle on the basis of the undeclared engine remap and dangerously installed light bar.

First viewed car on auto trader, contacted them spoke to Paul who was very helpful sent me a video walk round of the Mercedes e53, Paul very helpful I bought the car and it was delivered 2 days later, perfect condition as Paul had stated, I was kept up to date from the point of placing the deposit to the point of delivery.
I would highly recommend, Paul was a great person to deal with, he was even phoning me on his day off with updates, a credit to this company.
Again may thanks a very satisfied customer.

I recently purchased a Defender and couldn't be happier with the service I received. Emeka was outstanding throughout the entire process, especially after the sale. He went above and beyond to ensure I received all the recovery documents without any stress on my end. His communication was clear, professional, and prompt. It’s rare to find someone who genuinely cares even after the deal is done. Highly recommend working with Emeka

So bought a x5 in December and had nothing but trouble from the get go

First started with the sos sat nav and heads up display not working

Then transfer box needed to be replaced

Headlight was full of water

All within the first 48 hours of owning the car

Rear drivers door dented only noticed when all the silicone had washed off
Pictures they post are not of the actual vehicles but for a like for like

Now warranty helped out with some of those issues temp repair on headlights

Paid for sos but now refuse to pay for transfer box I had repaired after they skilled me to go to a independent garage to keep the costs down

So I’m now £1400 out of pocket

£480 on two tyres after the judder from the box chewd them up

Car is not of satisfactory quantity and should never have been sold to me in its condition

I will be taking them to county court for the money I am owed

As all these issues were raised well within the 30 days

Brought my Maserati Levante from Roadstar end of last year, cannot fault them for the manor of handling my purchase. Jumped straight away with some minor niggles on the vehicle that u detected and were In constant contact with me throughout, via their aftersales team. Would have no problems in using them again in near future. Thanks to the Nikola and the sales team for support.

Great smooth service & great communication. A pleasure to deal with. ⭐️⭐️⭐️⭐️⭐️

Excellent hassle free service.
Won bid, Made contact, arrived, thoroughly inspected, money in bank all in a timely manner.
Would definitely recommend.

DO NOT BUY FROM THIS COMPANY!!!
As you can clearly see from the other reviews I am not alone with this experience. Whilst the cars they sell might look good, do not be fooled. I spent 70k on an Audi r8 which had issues after 10 minutes of driving. Faulty indicator caused by cracked taillight by water ingress. Taped up scratches on front splitter. Oil issues, engine management light that was taped over. Brake pads worn despite them saying “they had plenty of pad left”. This wasn’t the only problem.

The customer service at Roadstar is absolutely appalling. I rang this company a total of 56 times over a 4 month period arguing to take this car back. They did not want to deal with it. And time after time I was told PAUL will call you back with no call. There was 0 effort from this company, they just want your money and sell you dodgy cars.

Despite raising the concerns after picking the car up, they had no intention of resolving them. Unfortunately they closed shortly after picking the car up otherwise would’ve taken it straight back.

Fast forward 4 months of owning a bodged car. With continuous emails and calls. I took the car back and had to lose 5k just for them to take it. The problems didn’t stop there! Despite a promise of 48 hours to payout it took them 2 weeks to pay me for the car. Again with continuous calls to chase payment, they told me they paid it out and completely LIED, a week later they then paid once I threatened legal action.

The experience with this company has been awful and all lenders have been warned of this company. I currently have investigators looking into this business to retrieve my money. They’ve got away with scamming so many people but they’re not getting away with this one.

They sale faulty car and they give you waranty for one month. Then you have to spend lots of money on the car

Dennis arrived on time , he was very polite and understanding of the vehicle . The sale went through at the price agreed with no problems at all . Very smooth transaction and transparency was always key .

This dealership is a joke Dennis and Aj are scam artists they tried to repo a vehicle after I paid my monthly payment on a car that broke down on me on my way home! I was promised parts would be sent for repair that I still have not received! They tried to repossess the vehicle but could not and Dumb and Dumber left looking like the idiots they are! I am going to get revenge legally for all the victims that they have taken advantage of! Please run away from this place! AJ Donte and the owner Dennis are professional scammers! They put the blame on each other all the while they are all scheming together! If you are considering buying a car from here take my advice and DONT!! You will end up paying double the listed price when they are done!!

Great Service
They bough my car.
Turned up ontime to collect the car and transferred the funds immediately

Fantastic company five stars that turned up on time they checked the vehicle they pay for the vehicle. Everything went smoothly. Very very good. Good company definitely will do business again.

Bought a vehicle from Roadstar automobile and I would rate this dealership as 1*. Whilst the vehicles may look good (Be wary of hidden damage covered up) you will get an appalling service from them. If you get Paul as the salesman, WALK AWAY he will say anything to get a sale, I expect for a higher commission! he will undercut any trade in you try to offset your vehicle and you won’t get anything you ask for, he just ignores things. If you mention things after purchase they just want to get rid of you out of the showroom and not resolve it. Don’t believe the description of the vehicle you’re looking to buy as they use a generic description and won’t match the vehicle you’re looking at.
When I went to pick my vehicle up, I paid in full and it was just dumped around the side of the building. Things were not carried out on the vehicle I had asked for and now I am left out of pocket to rectify things that were supposed to be done.
If you make a complaint you will face a challenge to get things sorted, they won’t get things sorted. If your vehicle is not 100% buy elsewhere, you will get better treatment.

I heve emailed you as per your response request.

Bought a Land Rover defender from these guys and although there was some minor issues the team at Roadstar handled the situation and made sure I was dealt with correctly, will purchase more cars from these guys as they are great on price too ! Great team and great service.