Nathy et l'équipe d'expédition de Robot Shop Canada ont été d'une aide précieuse pour bien comprendre les caractéristiques des produits que je souhaitais acheter ! Plusieurs échanges de courriels ont... Ver mais
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Veja o que dizem as avaliações
Hice un pedido que tuve que devolver. La devolucion fue un suplicio, a dia de hoy todavia no han querido recepcionar la devolucion. Por cierto, el envio de las devoluciones las pagas tú!!! No volver... Ver mais
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Sehr guter Kundenservice. Ich habe dort einen Litter Robot gekauft. Als dieser nach zwei Jahren plötzlich defekt war wurde im Forum online von einem der Experten anhand von Videos und Bilder das Probl... Ver mais
Je demande gentiment s’il n’y a pas un coupon qui traine sur twitter je me retrouve avec ce commentaire limite : We unfortunately do not offer coupon based on order amounts. However, if not done alre... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
RobotShop, the World's Leading Source for Personal and Professional Robot Technology. Here you will find personal robots, professional robots, robot toys, robot kits and robot parts for building your own robots. Founded in 2003, we specialize in robotics technology and offer a wide range of products and services in this sector. We operate globally and our head office is located in Mirabel, Quebec, Canada. Our mission At RobotShop, our mission is to put robotics at your service! Our vision At RobotShop, our vision is to be the world's leading source of robotics technology that positively impacts our lives. We strongly believe that robotics can improve our lives, improve our environment and the world we live in; even improve the human race itself. It begins with robotics in education, then robotics in our homes, in all services and all industries, underwater, in the field, in the air, in space and even inside our bodies. Robotics is everywhere and all sciences lead to better technologies and better robots: better humans. We, the RobotShop Team, are at the beginning of the innovation chain; we are the ones making this technology available to individuals worldwide. In every box that we ship, in every piece of technology that we develop or help develop, there is something that helps increase the pleasure, knowledge, liberty or security of a human being.
Informações de contato
Estados Unidos
- 450-420-1446
- support@robotshop.com
- www.robotshop.com
3,5
Bom
479 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
they are illegally charging shipping…
I asked to cancel the order 16 hours after ordering it and they said it was already being shipped which is obviously impossible, they just created a label. They said it's impossible to cancel anymore. They are illegally charging shipping fee if you cancel the order after it was shipped. Lost 70 euros for a canceled order that I refused to accept upon delivery.
Avoid!
18 de novembro de 2024
Avaliação não solicitada
Resposta da RobotShop
Good Day Povilas,
We sincerely apologize for the inconvenience and deception you’ve experienced regarding the shipping and cancellation of your order. We understand how important clarity and transparency are, and we are deeply sorry for any confusion caused in this process.
To provide some context, your order was placed on 2024-10-24 at 10:30:41 and was physically scanned and shipped from our Netherlands warehouse on 2024-10-25 at 03:21:52. While we strive to respond to customer communications promptly, our European customer support hours are Monday to Friday from 15:00 to 21:00 CET. Unfortunately, your email requesting a cancellation was received after your package had already been shipped.
As a worldwide online distributor, we strictly adhere to local regulations, including respecting the 14-day cooling-off period outlined by EU law. While we do our utmost to make our policies clear, we understand that differences in regional rules can sometimes lead to confusion. Our specific terms and conditions, including return policies, are outlined on our website: https://eu.robotshop.com/policies/terms-of-service#Returns.
We would also like to assure you that we do not charge for shipping in a manner that violates applicable laws. Our fees are structured to be as transparent and fair as possible.
That said, we value your feedback and are committed to ensuring your satisfaction. Our Customer Satisfaction Team will be reaching out to you shortly to review this matter further and work toward a resolution that meets your expectations.
We truly appreciate your patience and understanding and look forward to resolving this matter for you.
Best regards,
expected arrival dates are meaningless
Thought I found a company that actually had a local presence so would make ordering a US made item straightforward, but after signing up for instock notifications I heard nothing for a month and a half. I contacted support to ask about this and was told that I should make the order instead and that would initiate the ordering process from the manufacturer. The expected arrival date keeps on slipping and no updates are communicated. Then to top it off I am sent a ridiculous "offer" for a warranty that costs 10x the cost of the actual item when the terms explicitly state that my email would not be shared with 3rd parties.
At what point do I just apply for a chargeback with my bank and turn to ebay...
13 de outubro de 2024
Avaliação não solicitada
Resposta da RobotShop
Dearest Customer,
Thank you for sharing your feedback. I’m truly sorry to hear about the challenges you’ve faced with your order and our communication. We aim to provide a seamless experience for our customers, and it's clear we fell short in this instance.
Regarding the in-stock notifications, I apologize for the lack of updates you received. I understand how important timely communication is, and we’re reviewing our processes to ensure we do better in the future.
As for the warranty offer, I sincerely regret any confusion it may have caused. Your privacy is important to us, and I can assure you that we do not share your information with third parties without your consent.
Please reach out to our customer support team at support@robotshop.com, and we will do everything we can to resolve your concerns quickly. We value your business and appreciate your patience as we work to make this right.
Thank you for bringing this to our attention, and we hope to regain your trust.
Best regards,
Keine Rückgabe eines Roboters bei…
Keine Rückgabe eines Roboters bei RobotShop, der Service verweigert die Herausgabe einer Retouren-Nr.
Mit PayPal gibt es Streit bis zum Inkassobüro, never ever werde ich dort wieder etwas Kaufen. Vermutlich Betrüger die mit den (chinesischen) Zulieferer unter einer Decke stecken. Der gekaufte Putzroboter kann nicht mal als ein besseres Spielzeug eingesetzt werden!!!
Detlef
2 de agosto de 2024
Avaliação não solicitada
Resposta da RobotShop
Hallo Detlef,
es tut uns leid zu hören, dass Sie mit Ihrem kürzlichen Kauf unzufrieden sind und auf Schwierigkeiten gestoßen sind.
Bitte beachten Sie, dass unsere Richtlinie besagt, dass bestimmte Artikel nicht zurückgegeben werden können. Dennoch bemühen wir uns, die Anliegen unserer Kunden schnell und fair zu bearbeiten. Wir nehmen solche Angelegenheiten ernst und werden unser Bestes tun, um sie zu lösen.
Bezüglich Ihres Konflikts mit PayPal sind wir bereit, vollumfänglich mit ihnen zusammenzuarbeiten, um eine faire Lösung zu finden.
Wir schätzen Ihr Feedback und entschuldigen uns für die entstandenen Unannehmlichkeiten.
Mit freundlichen Grüßen,
Defekten Artikel zurückgeschickt
👍🏼alles super! Netter Service
25 de julho de 2024
Avaliação não solicitada
Resposta da RobotShop
Hallo Sandra,
Vielen Dank, dass Sie uns kontaktiert haben.
Wir haben nach Ihrer Bestellung anhand Ihres Namens gesucht, konnten jedoch leider keine zugehörigen Konten finden. Um uns bei der Untersuchung Ihrer Sorge bezüglich der Erstattung von nur 50 % zu unterstützen, wenden Sie sich bitte mit dem Verweis "Trust Pilot review" an support@robotshop.com.
Wir bieten eine 30-tägige vollständige Rückerstattungsrichtlinie an und möchten sicherstellen, dass etwaige Unstimmigkeiten umgehend geklärt werden. Ihre Zufriedenheit ist uns wichtig, und wir sind bestrebt, dieses Anliegen so schnell wie möglich zu lösen.
Vielen Dank für Ihre Mitarbeit. Wir freuen uns darauf, bald von Ihnen zu hören.
Mit freundlichen Grüßen,
Ma vie simplifiée avec Robotshop .
Comment peux on critiquer du matériel conçu et qui est révolutionnaire pour nos amis les chats . Pour ma part je suis très satisfaite de l'équipe Robotshop . Quelques soit les sujets différents que j'ai rencontré et un service très réactif .J'ai 3 Robots à la maison pour une quantité de chats et tout ce passe très bien . Sachez tous qu'il faut savoir entretenir ces Robots régulièrement (nettoyage, vérification , et révision par l'équipe technique de Robot shop.)Après ça tout va bien.
Un matériel très bien pensé Bravo à celui qui l'a inventé !MERCI
24 de julho de 2024
Avaliação não solicitada
Resposta da RobotShop
"Wow ! Votre avis a illuminé notre journée ! Nous sommes ravis de savoir que vous avez vécu une expérience merveilleuse avec nous. Merci pour votre soutien !"
Wir haben das Bumblebee Roboter…
Wir haben das Bumblebee Roboter Entertainment Paket für den Kindergeburtstag unseres Sohnes gebucht, und es war einfach fantastisch! Der Roboter im Stil von Transformers hat die Kinder total begeistert und die Stimmung richtig angeheizt. Besonders beeindruckend war die Rauchkanone – die Kids haben es geliebt!
Die beiden Entertainer, die das Paket begleitet haben, waren unkompliziert, freundlich und haben dafür gesorgt, dass alles reibungslos lief. Sie haben sich toll um die Kinder gekümmert und für viel Spaß und Unterhaltung gesorgt.
Unser Sohn und seine Freunde sprechen immer noch von diesem unvergesslichen Erlebnis. Volle Empfehlung für jeden, der einen besonderen und aufregenden Kindergeburtstag plant!
11 de julho de 2024
Avaliação não solicitada
Resposta da RobotShop
„Wir sind sehr dankbar für Ihre freundlichen Worte. Danke, dass Sie Ihre Bewertung mit uns und der Gemeinschaft teilen.
Super fijne klantenservice, kundig en klantgericht
Een jaar en 6 weken geleden iets gekocht bij Robotshop. Echter van de ene op de andere dag ging de motor stuk. Ik ben super goed geholpen door een zeer klantvriendelijke klantenservice. Zonder gedoe en zonder kosten is er een nieuwe motor naar mij gestuurd die ik de volgende dag al binnen had. Ik ben super blij want mijn dure apparaat werkt weer! Bedankt Robotshop!
17 de julho de 2024
Avaliação não solicitada
Resposta da RobotShop
“Wauw, uw recensie maakte onze dag goed! We zijn dolblij om te weten dat je een geweldige ervaring met ons hebt gehad. Bedankt voor je steun!”
Can't live without my Litter Robot 4
With 4 cats Litter clean up is now a breeze since we acquired the Litter Robot 4 from robotshop. I did have a lot of questions on it as it is an investment but they happily and quickly answered them all. Now the only thing I have to remember to do is to empty the waste drawer which the app reminds you to do as well as when to refill with more litter and who has used the litter box last. I really can't live without it now, so much so, that I'm buying a second unit to have at our 2nd home. I bought with a 4 year warranty (2 year manufacture and 2 year extended) for peace of mind and it’s worth it to me
16 de julho de 2024
Avaliação não solicitada
Resposta da RobotShop
Thank you so much for your positive feedback and for taking the time to post this review. ” We appreciate your business “
Habe Kabelverbinder gekauft
Habe Kabelverbinder gekauft
Völlig unkompliziert 2 Tage später geliefert kann nichts negatives feststellen
Gerne wieder
1 de julho de 2024
Avaliação não solicitada
Resposta da RobotShop
Vielen Dank, dass Sie sich die Zeit genommen haben, uns diese tolle Bewertung zu hinterlassen:-)
Sensoren kapot na 2,5 jaar, geen garantie.
Volgens een snelle opvolging van mijn ticket was de conclusie van de klantenservice dat de sensoren na 2,5 jaar (half jaar na verstrijken garantie) al kapot moesten zijn. Na wat geheen-en-weer toch uit coulance twee cadeaubonnen gekregen voor de nieuwe onderdelen. Netjes van ze, apparaat is prima!
1 de julho de 2024
Avaliação não solicitada
Resposta da RobotShop
Bedankt dat je de tijd hebt genomen om je gedachten en feedback met ons te delen. We zijn dankbaar voor je eerlijke feedback en we zijn blij dat je vindt dat we op de goede weg zijn:-)
Very good service and fast delivery!
10 de junho de 2024
Avaliação não solicitada
Resposta da RobotShop
"Thank you so much for taking the time to leave us such a fantastic review! We're thrilled to hear that you had a positive experience with us."
Finger weg
Finger weg! Habe mir den Robostop bestellt und inkl. dem Preis auch die Versandkosten bezahlt. Nur wird die Ware nicht nach Hause geliefert, sondern an einen Paketshop. In meinem Fall an einem Paketshop über 10km entfernt. Das Paket sollte ich jetzt selber abholen und die Kosten für die über 20km (Hin und Rückweg) selber tragen. Wenn man es nicht selber abholt, muss man 30€ „Starfe“ bezahlen!!! Mehr braucht man über dieses Unternehmen nicht mehr sagen…!
4 de junho de 2024
Avaliação não solicitada
Resposta da RobotShop
Wir entschuldigen uns aufrichtig für die negative Erfahrung, die Sie mit uns gemacht haben. Bei RobotShop streben wir danach, exzellenten Service zu bieten, und Ihr Feedback ist von unschätzbarem Wert, um uns zu verbessern. Wir würden es sehr schätzen, die Gelegenheit zu erhalten, dies wiedergutzumachen.
Wir haben anhand Ihres Namens gründlich recherchiert, konnten jedoch kein Konto finden. Um Ihnen schnellstmöglich zu helfen, kontaktieren Sie uns bitte mit Ihrer Bestellnummer unter support@robotshop.com. Wir freuen uns darauf, dieses Problem umgehend zu lösen.:::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::::We sincerely apologize for the negative experience you had with us. At RobotShop, we strive to provide excellent service, and your feedback is invaluable in helping us improve. We would greatly appreciate the opportunity to make amends.
We have thoroughly investigated using your name but were unable to locate an account. To assist you promptly, please contact us at support@robotshop.com with your order number. We look forward to swiftly resolving this matter.
*WARNING DO NOT BUY FROM ROBOTSHOP*
Hello, just got my Emlid survey pole £294 and they sent me a damaged box both seals open and have the cheek to send me a used one! It’s got marks chips on metal and cracks on fasteners and mud on point what the hell of a company sends out used damaged stock as marked as new?, I will be going to social media and showing what crap you send out by conning customers in thinking they get new gear, I will be contacting EMLID direct as well showing that your company is giving them a bad name! I needed this for a archaeological job not impressed at all!
31 de maio de 2024
Avaliação não solicitada
Resposta da RobotShop
Dearest Alan,
We sincerely apologize for the negative experience you had with us. We strive to provide excellent service, and your feedback is invaluable in helping us improve.
We would greatly appreciate the opportunity to make amends. We have noticed your email with our Support Team, and we will prioritize resolving this issue promptly.
Thank you for bringing this to our attention.
Best regards,
Item never delivered
Item never delivered. Poor customer service who don’t care or show any sign of investigating the issue. Based abroad, no care taken with any customers. Avoid without doubt.
13 de maio de 2024
Avaliação não solicitada
Resposta da RobotShop
Dear Rob 3,
We sincerely apologize for the delay and the inconvenience you faced. We have reshipped your package with a different carrier to ensure delivery and we'll keep a close eye until it arrives safely at your location. Customer satisfaction is our top priority, and we are committed to better serving you and all our customers.
Thank you for your understanding, and we remain at your service for further assistance.
Sincerely,
The RobotShop Team
Sent my litter robot for repair
Sent my litter robot for repair, cost me 60 pounds, they didn’t pay custom fees which I would have happily sent them the money for if I was asked, instead they ignored it and subsequently my parcel got sent back to me
So 60 pounds down the drain and no fixed litter robot
Dont bother paying for their faulty machines.
21 de maio de 2024
Avaliação não solicitada
Resposta da RobotShop
Hi Grace,
Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced with your repair. Customer satisfaction is our top priority, and we regret that we fell short in this instance.
We are unable to locate your information in our system. Could you please reach out to our support team directly at support@robotshop.com? We would like to resolve this issue promptly and ensure that you receive the assistance you need.
Again, we apologize for the trouble and appreciate your patience as we work to make this right.
Best regards,
The RobotShop Team.
Love their products and after sales…
Love their products and after sales support. Items were delivered quickly
10 de junho de 2023
Avaliação não solicitada
Resposta da RobotShop
Thank you for your encouraging review, we're grateful for your support:-)
EIgentlich 0 Sterne
EIgentlich 0 Sterne, RobotSHop hält sich nicht an Gesetze, Roboter ist kaputt gegangen und der Laden verweist lediglich auf den Hersteller... unterirdischer laden, jedes Mal neue Ausreden, es wird behauptet das Produkt wird nicht mehr angeboten. Das Produkt wurde auf der Website weiterhin gefunden.
2 Jahre gesetzliche Händlergewährleistung wird ignoriert, in Zukunft stressfrei bei am*zon und co einkaufen.
22 de março de 2024
Avaliação não solicitada
Resposta da RobotShop
Sehr geehrter MVP,
Vielen Dank für Ihr Feedback. Wir möchten klarstellen, dass Ihr Produkt immer noch unter der Herstellergarantie steht. Da wir das Produkt nicht mehr auf unserer Website führen, leiten wir Kunden für Garantieansprüche an den Hersteller weiter.
Wenn Sie Hilfe benötigen, um Kontakt mit dem Hersteller aufzunehmen, lassen Sie es uns bitte wissen. Wir sind hier, um zu helfen.
Mit freundlichen Grüßen,
Dear MVP
Thank you for your feedback. We'd like to clarify that your product is still under the manufacturer's warranty. As we no longer carry the product on our website, we redirect customers to the manufacturer for warranty claims.
If you need assistance reaching out to the manufacturer, please let us know. We're here to help.
Best regards,
Refused exchange.
I ordered an incorrect part and realised my mistake when the package arrived. I asked Robotshop for an exchange for the correct part but they refused as the item was "a clearance item" and exchanges are refused unless faulty. So they are happy to keep the money and get rid of their old stock even if a customer makes a genuine mistake! I would happily pay more for the correct part if required and cover postage as I realise the mistake was mine but this is not good customer service in my book. I recommend avoiding purchasing from them.
18 de março de 2024
Avaliação não solicitada
Resposta da RobotShop
Dear GS,
We sincerely apologize for any inconvenience caused by the error in your order. Regrettably, our policy regarding clearance items limits exchanges unless the item is found to be faulty. We truly regret any deception this may cause and greatly appreciate your understanding.
Warm regards,
The RobotShop Team
Very good
Very good, i used it for at least 5 years now and continue to loving it
7 de março de 2024
Avaliação não solicitada
Resposta da RobotShop
We're thrilled to receive such an amazing review from you! Thank you ,we're grateful for your support
Got a faulty machine - no solution
I've been in contact with customer service for nearly a month now regarding my purchase of a Robot 3 litter box. Unfortunately, from the very first day, it hasn't functioned properly. Despite diligently following all of their instructions, including submitting multiple videos, disassembling the unit, and providing numerous photos, the issue remains unresolved. At this juncture, I feel utterly frustrated and disappointed. It's disheartening to have entrusted them to find a solution, only to feel like my time has been wasted. It's evident that the machine is faulty. I urge you to acknowledge this and promptly provide a replacement.
Answer to RobotShop: I send you an email yesterday. Check request number (T965603).
15 de fevereiro de 2024
Avaliação não solicitada
Resposta da RobotShop
Thank you for bringing this issue to our attention. We're sorry that we fell short of your expectations. We would like to investigate the matter further and find a satisfactory solution. Please contact us so that we can assist you. You may do this by sending us an email at support@robotshop.com and please enter in the subject of the email TrustPilot/ faulty machine - no solution. Warm Regards,
2nd communication (3/8/2024): I have been keeping an eye out for your email in order to investigate and assist you as best as we can and I have not yet noticed your email. Please do not hesitate to communicate with us rapidly..... At RobotShop, customer satisfaction is our top priority, and we strive to ensure that every customer has a positive experience with our products. We are committed to resolving any issues promptly and to your satisfaction.
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