Romans - Bath Avaliações 

82
O TrustScore é 4 de um total de 5

4,2

34 Southgate Street City Centre, BA1 1TP Bath, GB


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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I have been with Romans for 28 years and they manage my Bath property. I live in Australia and rarely get the chance to visit them in person. I have always found that I they have managed my property... Ver mais

Avaliado com 5 de um total de 5 estrelas

I would want to express my gratitude to Jasmine Hardie for her tireless efforts. She goes above and beyond to assist with any problems pertaining to the rental of your property, whether it's a simple... Ver mais

A empresa respondeu

Avaliado com 2 de um total de 5 estrelas

Our experience of Romans (Bath) has been very poor. The property was not clean when our daughter moved in (including cigarette ends left by previous tenants) and faults do not get fixed. After a year... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Completely awful agents. Throughout out time of being their tenants, the house wasn’t cleaned on arrival, tried to charge us twice when a previous tenant had already paid for a damage, we was given th... Ver mais

A empresa respondeu


Detalhes da empresa

  1. Imobiliária
  2. Investimento em propriedades
  3. Avaliadora de imóveis
  4. Inspetor de imóveis

Sobre Romans - Bath

Escrito pela empresa

Established in 1987, Romans is one of the South East’s largest property groups specialising in lettings, sales, and property investment.

Whether working with a landlord, tenant, buyer, or seller, we are passionate about achieving the best outcome for our customers. We aren’t afraid to question the status quo in order to make innovative changes that will directly benefit them!

We value long lasting relationships, and we’re committed to always delivering a professional service with honesty and respect. Our partners include Mortgage Scout and Bode Insurance, and we collaborate with them daily to ensure Romans customers can get everything they need under one roof.

Book free sales valuation
Book free rental valuation

Your local property experts

Escrito pela empresa

Whether you're looking to sell or let your home, our teams are on hand to help.

From start to finish, we cover all aspects of your property journey with our full range of services.

No matter your property goals, we work tirelessly to achieve them

From the very first day we opened as a single branch in 1987, Romans has continually evolved to meet the changing needs of our customers, and today, we’re here to help with every aspect of your property journey.

Informações de contato

  • 34 Southgate Street City Centre, BA1 1TP, Bath, Reino Unido

Genuinely local, truly expert

For expert advice from professionals, speak to us today.

4,2

Muito Bom

O TrustScore é 4 de um total de 5

82 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 96% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,2

Todas as avaliações

(82)

177 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Very smooth process to secure flat for Uni

Very smooth process to secure flat for my daughters final year at Bath Uni next year with her friend. very efficient , responsive and personable approach .would recommend. Thanks Amy as its not always like this!!

20 de fevereiro de 2023
Avaliação não solicitada
logotipo da Romans  - Bath

Resposta da Romans - Bath

Thank you again for taking the time to let us know how we did, Paul. If you're ever in need of more help, please let us know! We hope you have a great day! Thanks, Amy

Avaliado com 5 de um total de 5 estrelas

I was recommended to speak to Romans…

I was recommended to speak to Romans after a friend had a really positive experience with them. So with this in mind, I popped in without an appointment late on a Friday as I happened to be passing and was greeted by the lovely Brittany. She was friendly, knowledgeable about the area and gave me all the time I needed to pick her brains on rentals in and around Bath. In addition to this, she followed up and emailed me everything that she said she would and was punctual in her response when emails were exchanged which went a long way for me! Great customer service, professional and a letting agency I look forward to working with in the near future!

17 de fevereiro de 2023
Avaliação não solicitada
logotipo da Romans  - Bath

Resposta da Romans - Bath

Hi Ian,

Thank you so much for your lovely review. I look forward to working with you in the future.

Best,
Brittany

Avaliado com 5 de um total de 5 estrelas

Being someone on housing benefit

Being someone on housing benefit, it was hard for me to get a place to Rent, however Safferon at Romans was incredibly helpful, kind and reassuring throughout the whole process. Stellar communication at every step of the way and easy to understand guided steps made everything very simple and easy to follow!
Thanks again.

6 de fevereiro de 2023
Avaliação não solicitada
logotipo da Romans  - Bath

Resposta da Romans - Bath

Hi Oliver,

Thank you so much for leaving me a review. I hope you love your new home.

Best Wishes,

Saffron

Avaliado com 5 de um total de 5 estrelas

New journey

What made my experience great was that Saffron was there for us all throughout, she was just awesome pilot....

27 de janeiro de 2023
Avaliação não solicitada
logotipo da Romans  - Bath

Resposta da Romans - Bath

Thank you! I'm glad you are all happy in your new home :)

Saffron

Avaliado com 5 de um total de 5 estrelas

Highly Recommend!

I have rented a property that is managed by Romans for the last 3 years and have never had any problems! They have always been on hand to help with any questions and dealt with all administration so quickly! We’re so grateful for their help and kindness along the way! Thank you to Jessica, Amy and all those at Romans! :)

31 de janeiro de 2023
Avaliação não solicitada
logotipo da Romans  - Bath

Resposta da Romans - Bath

Thank you so much for leaving me a review, i really appreciate it :)

Amy and the Romans Team

Avaliado com 5 de um total de 5 estrelas

Thank you so much to Brittany

Thank you so much to Brittany, Amy and Saffron at Romans you have all been so helpful!

9 de janeiro de 2023
Avaliação não solicitada
logotipo da Romans  - Bath

Resposta da Romans - Bath

Thank you Sophie for leaving us a review.

The Romans Team

Avaliado com 5 de um total de 5 estrelas

Very friendly and helpful

Went into the office without a clear idea of what I was actually wanting (except that I'm looking for a place to rent). Amy was very patient with me as she was able to communicate very clearly practises in renting. In addition, she responded very quickly to my emails. Made a scenario which is normally outside my comfort box quite pleasant.

4 de janeiro de 2023
Avaliação não solicitada
logotipo da Romans  - Bath

Resposta da Romans - Bath

Dear Timothy

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Appreciation of staff members

I want to place on record that Amy Southby-Forward is an excellent member of Roman's. As a landlord I have allways been greeted positively and efficiently and more importantly the issues get dealt with.I have been with Romans for a number of years now and I have to say that Emma (Swindon) and now Amy are the best.
That's why I remain with Roman's. Management take note.
Martin Abbey View.

18 de outubro de 2022
Avaliação não solicitada
logotipo da Romans  - Bath

Resposta da Romans - Bath

Good morning Martin,

Thank you for your kind words. Please don't hesitate to reach out if there is anything further we can do for you.

Best wishes,
Amy

Avaliado com 5 de um total de 5 estrelas

Saffron was extremely helpful during…

Saffron was extremely helpful during the viewing of the property. We highly recommend Romans and her for anyone looking to rent a home.

28 de setembro de 2022
Avaliação não solicitada
logotipo da Romans  - Bath

Resposta da Romans - Bath

Good Afternoon Bincy,

Thank you for leaving me a review, I really appreciate it.

Best Wishes,

Saffron and the Romans Team

Avaliado com 5 de um total de 5 estrelas

A great team …

The girls in the office have been fantastic, I’ve been in a few times now and there’s always a warm welcome.
They are always happy to explain the process and make it easy. They are a credit to the company. I will happily return and recommend to others.
Thank you team

3 de outubro de 2022
Avaliação não solicitada
logotipo da Romans  - Bath

Resposta da Romans - Bath

Hi Lewis,

Thank you so much for your review. We really appreciate it.

Saffron, Amy and Brittany

Avaliado com 4 de um total de 5 estrelas

Very helpful and supportive

Amy was very understanding and helpful. She replied very quickly and thoroughly to all my queries. I especially appreciated her help in clarifying practices in renting in England and little tips on how to approach looking for properties without getting overwhelmed.

15 de setembro de 2022
Avaliação não solicitada
logotipo da Romans  - Bath

Resposta da Romans - Bath

Marina,
Thank you very much for your kind review.
Thanks,
Amy

Avaliado com 4 de um total de 5 estrelas

Excellent service I have received from…

Excellent service I have received from Most of the staffs working in Romans. Amy is one of them who is responding very quickly for my Emails. Highly recommend.

1 de setembro de 2022
Avaliação não solicitada
logotipo da Romans  - Bath

Resposta da Romans - Bath

Hi Jaison, thank you very much for your kind review. I am glad to hear you are happy with our service.

Amy

Avaliado com 5 de um total de 5 estrelas

Very impressed

I viewed a property yesterday. Although the property didn't meet my needs I was very impressed by the young lady Saffron who showed us around. She was honest about renting even as a person on universal credit. I have not found some other letting agents to be truthful about this. Infact I've been told several times that I cannot rent properties on universal credit, this is actually illegal.
Saffron allowed us to have a really good look around without rushing us and answered all our questions. I would be happy to rent with Romans as they seem to know what they are doing.

7 de setembro de 2022
Avaliação não solicitada
logotipo da Romans  - Bath

Resposta da Romans - Bath

Good Morning,

Thank you for leaving me a review and hopefully we will be able to find you somewhere in the near future.

Saffron

Avaliado com 4 de um total de 5 estrelas

Laura Stubbins is easy to work with

Laura Stubbins is easy to work with, communicative and responsive. She has gone above and beyond. A safe pair of hands.
Sometimes there can be a bit of a gap in communication between the various departments of the business but overall positive.

11 de agosto de 2022
Avaliação não solicitada
logotipo da Romans  - Bath

Resposta da Romans - Bath

Good afternoon,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks, Customer Care Team

Avaliado com 1 de um total de 5 estrelas

No Deposit Option..???

It seems unless you take the NDO you're unlikely to get a successful application. Can someone explain why a timely application after speaking to an agent, a extremely good credit history, full-time employment and a very good salary was not suitable to rent the property?
After over a week of waiting and no communication, the application was rejected and the property remained available/advertised.
As there is still no explanation for this, one can only presume that this is because if you don't take up the expensive NDO option and want to pay the deposit in full.....you're application will be rejected.

28 de maio de 2022
Avaliação não solicitada
logotipo da Romans  - Bath

Resposta da Romans - Bath

Dear Lorraine Latham,

We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Ema was very helpful and friendly

Ema was very helpful, great at communicating and attentive to needs and details whilst staying very professional. Moving in is always a hassle but that didn’t seem to be the case here. Many thanks!!

19 de março de 2022
Avaliação não solicitada
logotipo da Romans  - Bath

Resposta da Romans - Bath

Dear Forgwe,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Viewing with Ema

I really enjoyed the viewing provided by Ema!! She gave us lots of useful information and was very quick to respond!!

19 de março de 2022
Avaliação não solicitada
logotipo da Romans  - Bath

Resposta da Romans - Bath

Dear Begonia,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

Avaliado com 5 de um total de 5 estrelas

Ema antalova was so lovely and…

Ema antalova was so lovely and attentive when searching for our home , would definitely recommend . Very professional.

14 de dezembro de 2021
Avaliação não solicitada
logotipo da Romans  - Bath

Resposta da Romans - Bath

Dear Ana Macias,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks, Customer Care Team

Avaliado com 4 de um total de 5 estrelas

Friendly and Professional.

Friendly, effective and efficient, would recommend.

14 de dezembro de 2021
Avaliação não solicitada
logotipo da Romans  - Bath

Resposta da Romans - Bath

Thank you again for taking the time to let us know how we did. We hope you have a great day!

Avaliado com 5 de um total de 5 estrelas

Amazing service

Amy and the team have been amazing in finding tenants for my property. Extremely happy with their service, would definitely use again

9 de dezembro de 2021
Avaliação não solicitada
logotipo da Romans  - Bath

Resposta da Romans - Bath

Dear Katie,

Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!

Many thanks,
Customer Care Team

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