Rook Matthews Sayer Avaliações 

842
O TrustScore é 5 de um total de 5

4,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Alistair has assisted us with a couple of remortgages in previous years and recently assisted us again with a house move. The service received from Alistair is always excellent, he provides clear advi... Ver mais

Avaliado com 5 de um total de 5 estrelas

From start to finish everyone at RMS was so transparent, responsive and helpful. David explained the whole process to us and really took the time to listen to what was important to us. Nata... Ver mais

Avaliado com 5 de um total de 5 estrelas

I didnt buy with rms in the end but i used their finance consultant Alistair bowman Alistair and the staff at Ashington branch helped me massively with unforseen problems within the purchase of my pr... Ver mais

Avaliado com 4 de um total de 5 estrelas

Staff were responsive when emailed or phoned and kept the conveyancing process going. They had a good relationship with the local solicitor I was using which also helped. Selling a house seems to take... Ver mais

Detalhes da empresa

  1. Imobiliária
  2. Agência de Imóveis Comerciais
  3. Manutenção de propriedades
  4. Companhia gestora de propriedade
  5. Corretora de aluguel de imóveis
  6. Inspetor de imóveis

Escrito pela empresa

Rook Matthews Sayer (RMS) is a leading Estate Agent in the Region*, established in 1990 and now managed by Janet Walker. At Rook Matthews Sayer, we offer a wide range of services, including residential sales, lettings, property management, auction sales, and commercial property services. Other services include mortgage and protection advice, as well as access to a trusted conveyancing panel. We have 16 offices and a dedicated team of around 120 members. We provide personalised, expert service, offering pre-marketing advice, professional photography, and support throughout the property sale process. We invest heavily in staff training and are deeply integrated into the local community, supporting charities and schools. We have extensive local knowledge and a strong reputation in the property market, with many of the offices having won the “Best Estate Agency” award over multiple years consistently. We focus on building long-term relationships, often having customers return over the years. We pride ourselves on being friendly, approachable, and supportive, guiding clients through every step of their property sale with care and expertise. The company’s approach is focused on providing a smooth, stress-free experience and achieving the best possible price for each property. We use cutting-edge technology and effective marketing strategies, as well as offering various marketing packages tailored to clients’ needs. Finally, our customers can rest assured that they're in safe hands. Rook Matthews Sayer is a member of Royal Institution of Chartered Surveyors, (RICS) which is a client money protection scheme, and also a member of The Property Ombudsman, which is a redress scheme. You can find out more details by visiting our website or by contacting our staff directly. *Source - Internal data: 01.01.2024 - 31.12.2024 Region is Newcastle, Northumberland and North Tyneside


Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

842 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

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Respondeu a 100% das avaliações negativas

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4,8

Todas as avaliações

(842)

210 avaliações nos últimos 12 meses

Escreva uma avaliação
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Avaliado com 5 de um total de 5 estrelas

Great Yet again

Yet again, using RMS and in particular dealing with Alistair at the Ashington branch made the process easier, and gave more reassurance than other providers I’ve used in the past.
Alistair went out of his way several times to communicate details, answer questions and nudge the provider of my mortgage when needed by e-mail, telephone and in person.

19 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

A superb experience all round.

I cannot speak highly enough about the service we got from Rook Matthews Sayer in Whitley Bay. From the outset, they won the battle to sell our property with their professional approach, handles the marketing and viewings with great understanding of what we, as sellers and the buyers needed to know. Needless to say, not only did we sell quickly, but above the listed price. A superb experience all round. They could not have been more helpful.

15 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

We used Rook Matthew Sayers mortgage advisor…

We used Rook Matthew Sayers mortgage advisors and worked with Alistair for our first-time buyer mortgage. He made the whole process incredibly easy and stress-free. His care, attention to detail, and customer service were absolutely 5-star. We couldn’t recommend him highly enough.

15 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amazing team at Ashington branch…

I recently moved home using the Ashington branch of RMS.
They came highly recommended and they did not disappoint.
From the beginning of my journey to the end, I was given the most high standard of service from a friendly,professional team.
Nothing was a problem to any of them if any questions were raised they were promptly dealt with.The fees are very reasonable also.
I cannot thank them enough for making such a stressful time easier. If you are moving home in the Ashington area, don't hesitate...this team are absolutely outstanding.
Thank you to all at Ashington branch.

9 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fantastic

Made a stressful time so much less stressful.

Everyone in the Whitley Bay branch was fantastic, nothing was ever too much trouble.

Special mention for Katie who made the possible last minute hitch just dissolve away!

8 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Extremely helpful and polite

The staff were very friendly and extremely helpful during a very long buying process. They were always helpful and quick to follow up on any questions asked. I would highly recommend RMS to any buyer or seller.

5 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Very professional company

We viewed a house that rook matthews of westdenton had advertised they were very professional they always were very helpful we vied the property a few times without any issues we went ahead and purchased the house and Clare from the westdenton branch was amazing all the way through very well done to her would definitely recommend using this company ⭐️⭐️⭐️⭐️⭐️

5 de dezembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Went in to Hexham branch and enquired

Went in to Hexham branch and enquired. I felt that the customer service was poor, no follow up, short e - mails and little interest. I won't be using them to sell my property.

20 de novembro de 2025
Avaliação não solicitada
logotipo da Rook Matthews Sayer

Resposta da Rook Matthews Sayer

Dear Janine,

Thank you for taking the time to share your feedback. We're sorry to hear that your experience fell short of expectations, and I hope our follow-up call provided some reassurance that we strive to deliver an excellent level of service to all our customers. As you can see from our high rating, our team is consistently praised for their customer service and communication, and we take it seriously when someone feels we have not met that standard. Our branch manager has since been in touch to understand the situation more thoroughly, and we appreciate the opportunity to address your concerns.

We'd like to wish you good luck in your property search.

Kind Regards,
RMS

Avaliado com 5 de um total de 5 estrelas

Best mortgage advisor out there

Just completed another remortgage with Alistair. I think I’ve now solely used his services for over a decade now. Numerous remortgages and a house move.

If you need someone to give you the best, most realistic mortgage advice then look no further. He is a true professional and expert in his field.

Can’t recommend enough.

1 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Additional mortgage lending

I have had assistance from Alistair Bowman previously and had no hesitation in contacting him for this query. Once again he was absolutely superb and everything was done so swiftly and without any stress or difficulties. Alistair is brilliant at his job and I would recommend him to anyone. Thanks.

1 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Hexham branch of Rook

Hexham branch of Rook, Matthews Sayer were very good during the recent sale of an apartment.
The advice, experience, patience and support from all members of staff was greatly appreciated and we wouldn’t hesitate to approach them again in the future.
Thank you all very much!

27 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

A first class service from meeting the…

A first class service from meeting the team on day one, very professional and yet friendly kind and so helpful. Honest and realistic evaluation suggested, and with excellent communication throughout, the team made the whole process easy and understandable and as stress free as possible. The Gosforth branch of Rook Matthews Sayer can be highly recommended.

2 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Good job!

Hayden and Sian, who we mostly dealt with were always most helpful, chasing things for us and responding in a timely fashion, whilst at the same time being very friendly and professional. There was a delay in handing over the keys but Sian and Jade were equally helpful then, thank you for the chocolates! Whilst not offering the same service we had from the independent agent who sold our house, for a high street agent they seem to do a decent job. Thank you

27 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The friendliness of the staff made the experience a lot less stressful

The friendliness of the staff made the over all experience less stressful.
All queries were answered in a timely manner and I would not hesitate to recommend this branch (Fenham) to family and friends.
Dylan is a credit to the company and they are really lucky to have such a knowledgeable member of staff working for them. Matthew will learn so much working along side Dylan.
Thank you to all the team, Steven, Stacey, Dylan and Matthew.

27 de novembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Thank you so much to the Hexham branch!

Leah was our main contact at the Hexham branch throughout the purchase of our new home, and she was absolutely fantastic. We also dealt with James and other members of the team, and everyone we interacted with was reliable, friendly, and proactive. They kept us updated at every stage, were always easy to reach, and made the whole process smooth and stress-free. By a mile, they’re the best estate agents we’ve ever dealt with, and we’re genuinely grateful for all their help. Highly recommended.

25 de novembro de 2025
Avaliação não solicitada

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