Rook Matthews Sayer Avaliações 

842
O TrustScore é 5 de um total de 5

4,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Alistair has assisted us with a couple of remortgages in previous years and recently assisted us again with a house move. The service received from Alistair is always excellent, he provides clear advi... Ver mais

Avaliado com 5 de um total de 5 estrelas

From start to finish everyone at RMS was so transparent, responsive and helpful. David explained the whole process to us and really took the time to listen to what was important to us. Nata... Ver mais

Avaliado com 5 de um total de 5 estrelas

I didnt buy with rms in the end but i used their finance consultant Alistair bowman Alistair and the staff at Ashington branch helped me massively with unforseen problems within the purchase of my pr... Ver mais

Avaliado com 5 de um total de 5 estrelas

Michael has been so helpful throughout and can’t thank him enough for how easy he has made the whole process for me being a first time buyer!

Detalhes da empresa

  1. Imobiliária
  2. Agência de Imóveis Comerciais
  3. Manutenção de propriedades
  4. Companhia gestora de propriedade
  5. Corretora de aluguel de imóveis
  6. Inspetor de imóveis

Escrito pela empresa

Rook Matthews Sayer (RMS) is a leading Estate Agent in the Region*, established in 1990 and now managed by Janet Walker. At Rook Matthews Sayer, we offer a wide range of services, including residential sales, lettings, property management, auction sales, and commercial property services. Other services include mortgage and protection advice, as well as access to a trusted conveyancing panel. We have 16 offices and a dedicated team of around 120 members. We provide personalised, expert service, offering pre-marketing advice, professional photography, and support throughout the property sale process. We invest heavily in staff training and are deeply integrated into the local community, supporting charities and schools. We have extensive local knowledge and a strong reputation in the property market, with many of the offices having won the “Best Estate Agency” award over multiple years consistently. We focus on building long-term relationships, often having customers return over the years. We pride ourselves on being friendly, approachable, and supportive, guiding clients through every step of their property sale with care and expertise. The company’s approach is focused on providing a smooth, stress-free experience and achieving the best possible price for each property. We use cutting-edge technology and effective marketing strategies, as well as offering various marketing packages tailored to clients’ needs. Finally, our customers can rest assured that they're in safe hands. Rook Matthews Sayer is a member of Royal Institution of Chartered Surveyors, (RICS) which is a client money protection scheme, and also a member of The Property Ombudsman, which is a redress scheme. You can find out more details by visiting our website or by contacting our staff directly. *Source - Internal data: 01.01.2024 - 31.12.2024 Region is Newcastle, Northumberland and North Tyneside


Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

842 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

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4,8

Todas as avaliações

(842)

209 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

I can’t recommend my financial advisor…

I can’t recommend my financial advisor highly enough. After being let down by my first lender, Alistair stepped in and truly pulled out all the stops to get things back on track. His professionalism, clear communication, and dedication made a stressful situation so much easier. Absolutely outstanding service from start to finish.

20 de novembro de 2025
Avaliação não solicitada
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Resposta da Rook Matthews Sayer

Thank you so much Fee for taking the time to leave this 5 star review and for highlighting our Mortgage Advisor Alistair to us! We're so pleased you felt supported throughout securing your mortgage.

Avaliado com 5 de um total de 5 estrelas

Great Experience for a First Time Buyer

A great experience with Dawn and the team at Rook Matthews Sayer, Blyth whilst purchasing my first home. Everyone was kind, informative and great on assisting with any queries that I had during the purchase.

26 de novembro de 2025
Avaliação não solicitada
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Resposta da Rook Matthews Sayer

Thank you so much Holly for taking the time to highlight Dawn and our team in Blyth. We're so pleased you felt supported throughout purchase of your first home.

Avaliado com 5 de um total de 5 estrelas

RMS Ryton office

Excellent service provided by all the staff at the Ryton office. Both Emma and Victoria were invaluable in all stages of the sale, their guidance,assistance and positivity was greatly appreciated.

26 de novembro de 2025
Avaliação não solicitada
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Resposta da Rook Matthews Sayer

Thank you Colin, for taking the time to leave Emma and Victoria in RMS Ryton a 5 star review.

Avaliado com 4 de um total de 5 estrelas

Selling our property through RMS WB branch

Good channels of communication from Rook Matthew Sayers in attempt to keep us up to date along the journey of selling our property. Thank you team Rook Matthew Sayers at the Whitley Bay branch!

25 de novembro de 2025
Avaliação não solicitada
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Resposta da Rook Matthews Sayer

Thank you so much Amy for leaving RMS Whitley Bay a great rating.

Avaliado com 5 de um total de 5 estrelas

Michael Storey – Mortgage Broker at Rook Matthews Sayer – Ryton.

I would defiantly recommend using Michael for all your mortgage needs. 👍

Michael has been amazing, the amount of information on line can be overwhelming but Michael was happy to answer any questions I had he was very knowledgably and patient (trust me I had lots of questions) He found me a great mortgage and has taken me through the process so far with ease, so hopefully I will be on the way to buying my forever home soon thanks to Michael and the team at RMS Ryton.

11 de novembro de 2025
Avaliação não solicitada
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Resposta da Rook Matthews Sayer

Thank you so much Stacey for leaving our Mortgage Advisor Michael a 5 star review, we're so pleased you felt supported throughout the process.

Avaliado com 5 de um total de 5 estrelas

RMS Ponteland

RMS - Ponteland

What can I say; this estate agent has done what MULTIPLE couldn’t do! Whenever I’ve told people my story recently, they cannot believe the shocking service I’ve had from other estate agents, so I’m just so glad I finally found RMS & listed my house with them!

The entire team in the Ponteland office have been unreal; they’ve been so friendly, so polite, so professional and I just cannot thank them enough for all of their hard work and dedication they’ve ploughed into selling my house.

On a more personal note, Sian has been exceptional. I would 100% understand if she was pulling her hair out in clumps regarding my house sale, as it’s been so long-winded, through nobody’s fault bar the bottom of the chain’s solicitor firm, however, Sian has consistently been on the ball, she’s always available to speak with when needed and she really has gone above and beyond to help me!

I can’t put into words how grateful I am for the work of RMS Ponteland; I will definitely be recommending them to anyone who needs a local estate agent, as they put their local competition to shame!

Thanks again for everything! 🩷

24 de novembro de 2025
Avaliação não solicitada
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Resposta da Rook Matthews Sayer

Thank you so much for taking the time to leave such an incredible review. It truly means the world to us. Hearing that the team in RMS Ponteland were able to succeed where others fell short, and that your experience with us stood out so strongly, makes all of our hard work worthwhile.

We’re delighted that the whole Ponteland office made you feel supported, and your kind words about their friendliness, professionalism, and dedication are so appreciated.

A special thank-you for your praise of Sian. Knowing that her effort, patience, and constant communication made such a difference is truly heart-warming.

Your recognition that we’ve ‘put the local competition to shame’ makes us incredibly proud. It’s our goal to provide a level of service that genuinely stands out, and your experience affirms exactly why we do what we do.

Thank you again for your trust, your perseverance, and your recommendation, we’re so grateful to have been part of your journey.

Warm Regards,
RMS

Avaliado com 5 de um total de 5 estrelas

Ashington Branch

Alistair, Wendy and Angela at the Ashington branch have been amazing with us. We are buying our first home and although it hasnt been an easy process (nothing with RMS) Alistair and Wendy in particular have kept in touch every step of the way. We couldn't be happier with everything. Alistair has made the whole process of getting our first mortgage simple and easy making sure we understood everything and kept us right. Could not recommend the branch enough.

24 de novembro de 2025
Avaliação não solicitada
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Resposta da Rook Matthews Sayer

Thank you so much Ashleigh for taking the time to recommend our team in RMS Ashington, it means so much to us!

Avaliado com 5 de um total de 5 estrelas

Selling a property

All the staff were very helpful and guided me through the process of selling my property in a very professional manner . Not having moved for nearly 40 years this was very important to me. They provided several viewings and within a week I had several offers. I was guided through the whole process of selection and felt confident in the advice they gave me .
Before selling I had been looking for a suitable property to downsize into so had been popping into the branch every so often . I never felt under pressure to look at properties which weren’t right for me , this led me to choosing them to sell my property as they knew the market around my area. I would certainly recommend them

22 de setembro de 2025
Avaliação não solicitada
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Resposta da Rook Matthews Sayer

Thank you so much for leaving RMS Gosforth a 5 star rating!

Avaliado com 5 de um total de 5 estrelas

Excellent service from the Ryton…

Excellent service from the Ryton Branch, very knowledgable, professional and I would definitely recommend this office, the staff are simply brilliant.

21 de novembro de 2025
Avaliação não solicitada
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Resposta da Rook Matthews Sayer

Thank you so much for leaving us a 5 star rating Alan!

Avaliado com 5 de um total de 5 estrelas

Great customer experience

From start to finish great customer service. We had 2 other estate agents out before making a decision on which agent suited our needs and the professionalism from David was far superior than the other agents which made our decision easy as he knew his stuff and presented us with a sales pack which no other agent did.

12 de junho de 2025
Avaliação não solicitada
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Resposta da Rook Matthews Sayer

Thank you Paula for leaving us a 5 star rating and for highlighting David to us, we're so pleased that he made a great first impression!

Avaliado com 5 de um total de 5 estrelas

Chris was very courteous and…

Chris was very courteous and professional and went above and beyond to help us in our journey to find a property in Newcastle.

Would highly recommend Chris and the wider Rook Matthews Sayer team.

20 de novembro de 2025
Avaliação não solicitada
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Resposta da Rook Matthews Sayer

Thank you so much for leaving us a 5 star rating Darren!

Avaliado com 5 de um total de 5 estrelas

Jamie at Whitley Bay branch

I used Jamie at Whitley Bay branch to help me find a mortgage and he was fantastic. Just made a difficult process really easy. He’s taken a lot of the stress away and made things very easy. Highly recommended!

18 de novembro de 2025
Avaliação não solicitada
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Resposta da Rook Matthews Sayer

Thank you so much for leaving us a 5 star rating and highlighting Jamie to us!

Avaliado com 5 de um total de 5 estrelas

House Sale

Absolutely superb service from Rook Mathews Ryton,
Very Professional, one to one service couldn’t thank all at this branch ( RYTON ) enough, from getting people through the door, to assisting with paperwork, plus solicitor, all in all top notch service,
5 star.

3 de novembro de 2025
Avaliação não solicitada
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Resposta da Rook Matthews Sayer

Thank you so much for leaving us a 5 star rating!

Avaliado com 5 de um total de 5 estrelas

The team at the Hexham branch.

The team at the Hexham branch.
I would like to say a very big thank you to all staff at RMS Hexham for their help, especially Leah.
They kept me informed through every step of our moving process and were always at the other end of the phone when needed.

14 de novembro de 2025
Avaliação não solicitada
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Resposta da Rook Matthews Sayer

Thank you so much for leaving us a 5 star rating and for highlighting Leah to us!

Avaliado com 5 de um total de 5 estrelas

Fast efficient friendly

Fast efficient friendly - kept in touch on a very regular basis with updates

2 de novembro de 2025
Avaliação não solicitada
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Resposta da Rook Matthews Sayer

Thank you so much for leaving us a 5 star rating John!

Avaliado com 5 de um total de 5 estrelas

Impressive!

We bought our house via RMS at Bedlington and we were very impressed. Staff were friendly, professional, and dealt with any of our queries efficiently. Our moving process did drag out due to solicitor issues but we got there in the end! Big shout out to Claire!

4 de novembro de 2025
Avaliação não solicitada
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Resposta da Rook Matthews Sayer

Thank you so much for leaving us a 5 star rating Liz and for highlighting
Claire to us!

Avaliado com 4 de um total de 5 estrelas

Good communication is vital…

I have recently delt with the Fenham branch of RMS for both letting and selling purposes. Although the whole process has been slow and frustrating at times there has been excellent communication and a very professional approach to getting satisfactory outcomes.

15 de novembro de 2025
Avaliação não solicitada
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Resposta da Rook Matthews Sayer

Thank you very much Jan, for taking the time to leave us a great review.

Avaliado com 5 de um total de 5 estrelas

Excellent team /…

From start to finish this company / team have been amazing.
Steven , Stacey, Matthew and Dylan have all been an excellent help to me and my partner, guiding us through the sale of our late Aunty and Uncles property . They were very helpful, patient and understanding, exceeding any expectations we had. They made a potentially difficult process so easy.
Thank you all so much.

14 de novembro de 2025
Avaliação não solicitada
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Resposta da Rook Matthews Sayer

Thank you so much for leaving us a 5 star rating!

Avaliado com 5 de um total de 5 estrelas

Great service


Micheal Storey at Rook Mathew Sayers has been outstanding to work with. He previously helped me secure a Buy-to-Let mortgage, and I have now returned to him for another BTL purchase because of the excellent service I experienced.
He is professional, knowledgeable, and always quick to respond. Micheal Storey explains every step clearly, makes the process smooth, and consistently finds the most suitable options based on my circumstances. His support has given me confidence throughout both applications, and everything has been handled efficiently from start to finish.
I highly recommend Micheal Storey for anyone looking for a reliable and experienced mortgage advisor. I will continue to work with him for future investment properties.

7 de novembro de 2025
Avaliação não solicitada
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Resposta da Rook Matthews Sayer

Thank you so much for leaving us a 5 star rating Rekha and for highlighting Michael to us!

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