Rotimatic Avaliações 

I am extremely disappointed with my experience with Rotimatic, not because the machine developed a fault, but because of the complete lack of customer support afterwards.
My Rotimatic has not been functioning properly, and over the past several months I have made multiple attempts to contact their technical support team through the available channels. Despite repeated requests for assistance, I have been unable to obtain any meaningful support or resolution.
When you invest in a premium appliance, you expect not only a quality product but also reliable after-sales service. Unfortunately, my experience has been the exact opposite. The lack of responsiveness and accountability has seriously undermined my trust in the company. As a customer, I feel completely let down.
A company should be judged not only by the products it sells but also by how it supports its customers when things go wrong. In my case, Rotimatic has failed on that front.
I sincerely hope the company improves its customer service and technical support. Until then, I would advise prospective buyers to carefully consider whether they are comfortable purchasing an expensive product from a company that appears to be so difficult to contact when support is needed.

Horrible terrible customer service. The dough part which is made of cheap plastic broke. I ordered a replacement 2 months ago. They have not responded to any of my last few emails or their customer service chat which is clearly just AI generated replies. For a $1000+ machine using such cheap plastic itself is just pathetic and they can't even be bothered to help with replacement. Money making tactics. Stay away from them and just buy store bought rotis

I am extremely disappointed with the continued lack of communication from Rotimatic. It has now been 12 weeks since I placed my order, and despite multiple attempts, no one from your customer service team has provided any update, timeline, or support.

This level of service is unacceptable, and based on numerous recent customer reviews showing similar issues with long delays and unreachable support, it appears your customer service has significantly degraded.

Given the complete absence of updates, I am formally requesting immediate cancellation of my order and a full refund. If I do not receive confirmation promptly, I will have no choice but to contact my credit card company to dispute the charge.

I ordered a Rotimatic in April 2026, and the original delivery date was July 5. That was delayed to July 11, and since then, there have been no updates whatsoever.

I've tried repeatedly to get an update, but there appears to be no customer support at all. There's no one to call, no one responds to emails, and the chat is nothing but automated replies that never answer any real questions.

To make matters worse, my order status suddenly lost all of its history. It previously showed that my order was under quality check, but now that information has completely disappeared, with no explanation.

At this point, it honestly feels like they took my money and vanished. The complete lack of communication and transparency is unacceptable. I'm so frustrated that I'm now looking into whether I can report this company for fraud because, based on my experience so far, that's exactly what it feels like.

I strongly advise anyone considering buying from this company to think twice unless they're prepared to risk paying thousands of dollars with no meaningful customer support or updates.

Poor Communication. I am trying to replace my damaged Rotimatic next, and no one is helping me out. It's been more than a month now since I requested the reverse shipment details. I can't use the machine and can't replace it. Very disappointing.

My first Rotimatic experience with them was good. 1.5 years back, I tried to upgrade and ordered Rotimatic Next. The machine they sent wouldn't power on in just a few days. After several emails, they sent a replacement, which again stopped powering on in a few days. I sent both units back, and now it has been more than 1.5 years with no refund. I sent messages via email, chat, and their website. They will never reply. Every time, a different agent. They say we will escalate, but nothing happens. It has become a fraudulent company that boldly sells defective products with no concern for customer service.

Terrible experience, after using it only for a month or so the unit has been down and no one is responding on customer support.

Big Scam. One of the worst products I can imagine. Pls do not spend $$$ on it. Complete waste money and stress. I made 300+ rotis and machine collided during normal operation, they asked me to ship faulty machine to replace. Once shipping has been done, they totally disappeared, no response to chat on the app, no phone no to call, no response to emails ( even founder Pranoti is not responding to emails). They have unregistered Australian business entity as well. Unsure how Singapore is letting this company operate, given such strict laws are enforced. Stay away!!!

This is a scam .Machine is a piece of junk . We placed order 8months ago still stuck with them . No one is responding to your emails ,phones or chats. After placing order machine not arrived for more than 4months then I wanted to cancel. Finally they send the machine. It’s not making roti properly my kids were getting sick. They agreed to return. They emailed us with the fake and invalid return label and made up time for pickup. They made me to stay home for the whole day no one turned up. Then o find out from the star track they mentioned the details in email . They said the label is invalid. We have no lodgement or pick up arranged for this label. We r still stuck with the machine no one turned up to pick up . They asking us to wait for the logistics team to contact you directly in a month time . Now on 3rd of July they asked us another 4weeks to wait for a logistics team to get back to us . Which is going to be complete on 31st of July . No one reached out to us . Couple of days they send another email it can take 3 to 4 weeks . How can you estimate time, they can take years to pick up the trash and we just keep waiting for our refund . Never ever buy this trash. It’s only a stress buying from them. Thanks

The performance is never consistent, sometimes it makes rotis sometimes it would just keep getting stuck and wastes so much time. Everytime it gets stuck it initiates from the start and takes 12 minutes to start making rotis. For the price I should give this machine a negative rating and not even 2. When it makes rotis it looks promising but you know next time you turn it on won’t be the same.

Everything has gone wrong - the Product & the Customer Service

The product broke down several times and each time it was impossible to get in touch with Customer Service

Finally my $2,000 machine is sitting idly incapable of being used

Pathetic customer support. Did not receive my machine in time and I asked for cancellation and it did not happen as well. Finally showed up after 2 months of placing the order and customer support immediately reached to ask how was the experience. Had many issues with the machine and no one responded when asked for help. Waste of money and waste of kitchen counter space. Absolute nightmare. Stay away.

I had worst experience with the product as it stopped working after 15 days of delivery. Price of good was over $2000. I bought 3 years of warranty. But they never supported us so far. It’s took us over 1.5 months to get a call from their representative after continuous follow-up and reaching their so called CEO over LinkedIn and even after the call with representative who promised to sent return label in 3 days. Even return label was never sent and it has been over 1.5 months to this call. I contacted split as I financed my rotimatic plus to refund my amount. I understand product may fail but their callous customer support really pissed me off and forced to write this review. I never give negative reviews and you really have to be worst to forced me write this. Their support falls in this category.

Keeps erroring out and the support says "mam it's like that only, we can't do anything. Everyone has the same problem".

I’ve been following up it the call since then no response to the ETA on the parts or on refund. Absolutely frustrating to deal with this company.

Rotimatic is sitting in garage, taking full rest. Such a useless product with worst customer service. Transfer Arms are broken nothing is working

This machine is absolute trash, and the company behind it is even worse.

Mine broke, they approved a warranty replacement after so much of struggle to contact them, but it got stuck in customs as they didn't pay the duty, and then they completely ghosted me. No updates. No replies. No explanation. I emailed again and again, and they couldn't even be bothered to respond. They weren't trying to fix the problem. They were waiting for me to give up.

This isn't incompetent customer service. It's a disgusting way to treat customers. They drag things out, ignore you, and hope you eventually stop asking for what you're owed. I had to file a credit card dispute just to recover my money because they failed to deliver a working product or the replacement they promised.

The machine itself is frustratingly bad. It jams, makes inconsistent dough, demands constant cleaning, and barely saves any time. It's an overpriced piece of junk sold with promises it can't deliver.

Save yourself the frustration and stay as far away from this company as possible. They don't deserve your money, and they certainly don't deserve your trust. Buy a tawa instead. It'll outlast this machine and comes with better customer service, because at least it never ghosts you.

Worst product and customer service ever! My Rotimatic's dough catcher broke while the machine was running. I've been waiting **over 4 months** for a replacement part. They either don't respond for weeks or send the same generic reply saying they're experiencing high processing volumes and that the replacement will be dispatched "within a week" or "in two weeks." Four months later, there's still no replacement, no real update, and no accountability. I spent **over $1,000** on this machine, and it's been one issue after another. Save yourself the frustration and think twice before buying this product.

Defective machine, repeated support failures, returned product but still no refund

I purchased a Rotimatic Next on 17 December and received it on 20 March. Unfortunately, the machine was defective. During a support session, Rotimatic’s own team identified that a part was not working and told me they would contact me within 48 hours regarding the next steps. I received no follow-up.

I then contacted the company repeatedly through email and other available channels. Three separate support meetings were scheduled, and I joined each one on time, but nobody from their side attended.

After losing confidence in both the machine and the support process, I requested a return and full refund. Rotimatic/Zimplistic provided me with an official UPS return label, and I returned the machine using that label.

Despite returning the machine according to their instructions, I still have not received my refund or a clear written update confirming when it will be processed. The return process itself also encountered issues requiring UPS follow-up.

Because the matter remained unresolved despite extensive attempts to resolve it directly, I was eventually forced to initiate a formal payment dispute through my Belgian card provider. After reviewing my documents, the dispute process has now been taken forward with the merchant/bank.

This experience has consumed an unreasonable amount of my time. My dissatisfaction is not simply because a machine developed a fault—products can fail. The real problem is the repeated lack of reliable follow-up, missed scheduled meetings, poor communication, and the unresolved refund after I followed the company’s return process.

I will update this review if and when the company completes the refund.

I am extremely disappointed with my experience purchasing the new Rotimatic machine.

First, the machine took nearly five months to arrive. When it finally did, it was not functional right out of the box. I spent weeks working with customer support through multiple troubleshooting sessions, but they were unable to fix the problem.

After all the unsuccessful troubleshooting, I was offered either a replacement machine or a refund. I agreed to proceed with a replacement, provided that if the replacement also had issues, I would be considered for a refund. Since then, I have sent multiple follow-up emails. Although I was initially told that my case would be taken care of, it has now been **more than six weeks**, and I have received no meaningful update. My emails have gone unanswered, and I have neither received a replacement machine nor a refund.

What made this experience even more disappointing was that, during one of my interactions with customer support, a representative acknowledged my concerns and told me that they had been receiving many negative reviews about the new machine. The representative even suggested that I should request a refund instead. Hearing that from a member of the company's own support team significantly reduced my confidence in the product.

The lack of communication and follow-through has been incredibly frustrating. When you spend this much money on a premium appliance, you expect a quality product backed by reliable customer service. Unfortunately, my experience has been the exact opposite.

Based on my experience, I would strongly encourage anyone considering purchasing a Rotimatic to thoroughly research the product and the company's customer support before making a decision. The machine I received never worked, customer service was unable to resolve the issue despite multiple attempts, and after promising a replacement or refund, the company stopped responding. I cannot recommend this product based on my experience.