Rotimatic Avaliações 

Placed an order for a part, was told it would be shipped in 2 weeks and now over 12 weeks down, I am still waiting for my parts.
Sent numerous emails to a non existent customer service, after 5 emails I got a reply for one email promising me the parts would arrive in another two weeks and now after 4 weeks I am still waiting. The machine sits on my kitchen counter taking up space for the last 3 months with no hope whatsoever.

I placed my order at the end of December after being promised a delivery date of 15th February. Unfortunately, the product was never delivered on the promised date.

After multiple follow-ups and receiving little to no response from customer support, I decided to cancel my order. Even the cancellation process took almost a month because of their unresponsive customer service.

To make matters worse, I was told my refund would be processed within 21 days. That never happened. I ended up sending more than 50 follow-up emails just to chase my own money, with almost no meaningful communication from the company.

Eventually, I was so frustrated by the complete lack of support that I had no option but to initiate a chargeback through my bank to recover my payment.

This has been one of the worst online shopping experiences I've ever had. Poor communication, broken promises, and an unacceptable refund process. Don't waste your hard-earned money. I strongly recommend avoiding Rotimatic.

This doe not deserve a single star. I place an order for parts, the ususal delivery time they say is 3-4 weeks in Australia. It's been 2 months and still have not received my parts yet, I have sent them so many email but they never respond. Full of crap. Now my Rotimatic is stitting there taking up space, doing nothing. I tried to sell it but without part, nobody wants to buy it. I have been telling my friends not to purchase it as the customer service is Shiiiiittt... Bloody rediculous.

it has been a pain since I received the machine. no customer support at all. Reconnect it to internet is not working and their chat if the worst I have seen in my life. I don't know if I can make rotis without using oil, or the regular blocking of flour tunnel, and then many other issues. it's a toy machine built by a high schooler, it's not high quality and no customer support.

This company is a scam. The quality sucks, the product frequently breaks down right out of the box. The Facebook group moderator either blocks or deletes genuine product feedback. The customer support is frustratingly in adept. The sales team and the customer support have no coordination. The packaging is horrendously inadequate since the new unit was scratched out of box. Refund took 6 months. The list goes on and on.

Nothing much, I feel its a fake company. The best part is they don't have any phone contact details.
You can contact them only via chat and that's operated by bots.

Could not manage to delivery an order placed in January this year. Never go for this company as an advice from myside. People should take some legal action against this company.

It is such a bad company with 0 customer service. I have returned my item, and they have recieved it, but I have waited more than 3 months (when they promised me 30 days) and have still not gotten a refund. Really pathetic service from what I thought was a good company.

Horrible horrible customer service. DO NOT BUY this product. absolutely waste of money. I bought the rotimatic next (the newest model). it took months to ship. once it arrived the water dispenser had an issue. they will send you YouTube video to dismantle the entire dispenser, which given its plastic and can break easily with small spring parts, i will never recommend anyone trying.
After a month of back and forth i was able to get a teams meeting to show them the issue that the water dispenser stops mid way making rotis and the system was too tight for me to open all the parts. they said they will open a case and replace the water dispenser and it should arrive in 2 weeks. It's been more than a month and they have not yet shipped. They send emails from CEO saying they are facing product issue etc. but still dont have the replacement part shipped. there 24x7 customer service is one response probably in 12-24 hrs in the middle of the night in US. 30 day return policy is virtually non existent since it takes over 30 day to even get the thing to work if you face issue. The few rotis i was able to make before the issue were not bad. but its customer service is just horrible. no accountability, nothing. I urge anyone reading this to never buy this product. Total waste of your money.

I bought rotimatic in August 2026. It worked semi reliably for 8 months, breaking down every now and then. The customer support is pathetic, you have to wait weeks to even schedule a remote call. Then after 8 months, it broke down completely.
I tried to talk to them every day and after 2 weeks finally was able to show them the problem. They insist on a live call to even acknowledge the issue. Thankfully the agent was nice and agreed that the problem was genuine.They agreed to replace the product. Since then, there has been no response and they have gone silent. Every 2 weeks they say that their return process has a snag, but no mention of why they can't send a replacement.

Delayed for month on shipment. Within one week of usage, part broken, replacement part not received for last 3 weeks.

Keep sending emails no response , it is shit company I ever seen . Only know who’s to check the customer and get the money out from them .

Going to be 8 months now for a warranty replacement,no answer yet …

I've been using my Rotimatic since 2020, and to be fair, the machine itself has been fine – no issues at all. This review is about their customer service, which has been a huge disappointment.

The dough cups wear out faster than I'd expect, but fine – wear and tear happens. The real problem started when I ordered a replacement back in April. The stated delivery time was 4–6 weeks. Months later, my order still hasn't even been dispatched. The status just says "confirmed" with no further updates.

After chasing them through multiple channels, all I got was an email saying they're "working on it" and I'll be notified when the parcel is dispatched. I'm still waiting for both that notification and the parcel itself.

What good is an expensive machine if you can't use it because a replacement part never arrives? If you're considering a Rotimatic, factor in that spare parts and support may leave you stranded.

It took 2 months for customer service to respond to my request, but Meenakshi was excellent. She patiently walked me through each step, resolved the issue, and made the entire process smooth. Thank you for your great support!

I’m disappointed with the lack of progress on my Rotimatic return request. I contacted your support team within the 30-day return period on 01-February, and a return reference number was created for my case. Since then, I’ve been repeatedly told that there is a technical issue in creating a Return Label. It’s now been over five months, and I still haven’t received any return instructions or a timeline for resolution.

Global scammers, stay away.

We purchased, at first we thought we were fortunate to have received the machine but turned out it was faulty. After more than a year they agreed to take it back, we shipped it back. Since then neither replacement nor refund. Have been chasing courts but to no avail as these guys have registration in Singapore hence local court orders cannot be enforced.

It is a global scam. And someone should take note of it to bring justice to hundreds of thousands who have been acammed by them

Just stay away!!

Got the issue resolved in time. Thanks Taruna.

My Rotimatic order was delayed by 45 days. During that time, I repeatedly contacted customer service to cancel the order due to additional delay but they did not acknowledge my request. Whenever I asked about canceling, they would simply stop responding to the chat.

When the machine finally arrived, I was disappointed with the quality of the rotis from the very first day. I immediately contacted customer service through both their website and chat to start the return process. After nearly 20 days of constant follow-ups, I finally received a return shipping label.

I shipped the machine back the same day I received the label using a UPS drop-off, well within the 30-day return window. The return was completed in May 2026.

Despite returning the product months ago, I still have not received my refund. I have made more than 100 attempts to contact customer service through chat and email over the past three months, but I have received no response.

Based on my experience, I cannot recommend trusting their return process. They accepted the returned machine but have still not processed my refund.

If i could give zero star , i will do it .

I am extremely dissatisfied with Rotimatic's customer service. This has been one of the worst customer support experiences I have ever had.
My first machine arrived defective and had to be replaced. When the replacement finally arrived, it was a different color from the one I originally purchased, which was disappointing and never properly explained.
Now the replacement machine has had a broken stirrer for over two months. The product is still under warranty, yet I have been unable to get any meaningful support. I have sent multiple emails, submitted chat messages, and repeatedly tried to contact customer service, but nobody responds to my concerns. My inquiries are simply being ignored.
When customers spend a significant amount of money on a premium appliance, they expect reliable support when problems arise. Instead, I have experienced defective products, long delays, poor communication, and a complete lack of responsiveness.
The machine may be useful when it works, but if something goes wrong, don't expect timely assistance or customer care. Based on my experience, I cannot recommend Rotimatic due to their extremely poor after-sales support and failure to honor warranty-related service requests.
Pros: Convenient when functioning properly.
Cons: Defective units, replacement issues, broken parts, unresponsive customer service, ignored emails and chat requests, poor warranty support.

Very bad management – just looting people. Do not buy a Rotimatic. It is the worst product I have ever purchased.

This is the worst experience I've ever had. I bought my original Rotimatic in 2023, but it was faulty from the beginning. The dough got stuck every time, causing constant problems. Instead of replacing the defective machine, they kept patching it up with temporary fixes.

After just two years, the machine completely stopped working. I wasted around £1,600 for nothing.

To make matters worse, there is no customer support in the UK. My experience with this company has been extremely disappointing.

Despite that, I ordered the Rotimatic Next because my family needs fresh chapatis and I can't make them myself. Unfortunately, I have been left waiting for a refund instead.

See the result—I'm still waiting for my refund. This has been a very frustrating and disappointing experience.
Following email :
I have not yet received any email confirming the delivery of my RomiMac Next order.

In your previous email, you stated:

“We also acknowledge your request regarding the status of your order. Please be assured that we are actively working to get your machine shipped as soon as possible. If we are unable to ship the machine within the next two weeks, we will proceed with the cancellation process as requested.” caused to you.

As per your request, I have submitted a request to cancel your Order 82341. The reference number is RO184942.

You will receive the full refund for the amount paid at the time of placing the order within 30 days of cancellation.

I appreciate your patience and understanding.

Warm Regards,
Parul Godika
Rotimatic Customer Concierge Lead

I bought Rotimatic in Dec 2025, it took 3.5 months to arrive. The machine worked well for 2 months and then all off a sudden, it stopped working in the middle of making roti. The machine just won't turn on. I have tried everything including what Rotimatic suggested. The customer service is absolutely terrible. After multiple emails, I get one reply. I have been waiting for a Return Label for 1 month. There is no phone number to contact. This company is just absolutely horrible and I would not recommend anyone buy it. $1500 in the drain !! This company should shut down and be sued.