I bought three beautiful velvet cushions with linen backs. They were delivered safely and promptly and I had lots of lovely communication through the process. I have given 4 stars as I think the down... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I am very happy with the product (Bilton bathroom shelves in brass) - I had had them on my radar for quite a while but was hesitant a bit due to their price + shipping costs (to EU) and so continued s... Ver mais
My experience with Rowen and Wren has been nothing but exceptional. The products are unique and of high quality. The customer service was also 2nd to none. Response time was quick and extreme... Ver mais
A empresa respondeu
The customer service I received after having a problem with my order was excellent and far outweighed the issue I had. What was a really nice touch was a little written postcard with a beautiful pictu... Ver mais
Detalhes da empresa
Escrito pela empresa
Discover a curated collection of beautifully crafted, artisanal home and garden pieces that perfectly blend functionality with meticulous design and time-honoured charm.
Informações de contato
Hamilton Court, Carthouse Lane, Horsell, GU21 4XS, Woking, Reino Unido
- 01276 451 077
- care@rowenandwren.co.uk
- www.rowenandwren.co.uk
4,4
Excelente
260 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
GOLD STARS ALL ROUND!
I like my glasses to be attractive and well packed. Huge ticks and brownie points to Rowen & Wren for this - and another tick for the efficient and speedy delivery. All is good, and I have no hesitation in recommending
R & W to anyone wanting a trouble-free and affordable shopping experience. Nice one!
28 de junho de 2024
Avaliação não solicitada
Resposta da Rowen & Wren
Hi there, and thank you for your kind words. We're happy to hear that the glasses arrived safely, and we always want our customers to receive their orders as quickly as possible; we're delighted delivery was swift and look forwards to welcoming you back in the future.
Warmest wishes
The R&W Care Team
Highly recomended.
We've bought various items from Rowan & Wren and they've all been very good. Delivered quickly and very well packaged. This time it was a large hook to go behind the door in our newly refurbished kitchen and some aged s hooks, both exactly as I expected.
27 de junho de 2024
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Gill, that's lovely to hear and we're grateful for your kind words. We hope you continue to find pieces with which to grace your home among our collections.
Warmest wishes
The R&W Care Team
Looking for great quality items and…
Looking for great quality items and these were very much the case. Love the design of what I was looking for. Love the fact that I spoke to someone who was more than happy to answer my questions. Delivery was great and I must say I’ve got a few more items to buy!
28 de junho de 2024
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Josephine, it's wonderful to hear you had a great experience shopping with us. Everyone from our product team to our customer service team will be thrilled, and we are always happy to answer any queries our customers may have. We hope your Bilton products grace your home for years to come and look forward to welcoming you back in future.
Warmest wishes
The R&W Care Team
Excellent communication and prompt…
Excellent communication and prompt reply to my email. Really pleased with quality of my garden chair.
22 de junho de 2024
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Ashall1, thank you for taking the time to share your thoughts. We are a small team but endeavour to respond to any queries as rapidly as we are able to, and we're delighted that the chair is as you hoped for.
Thank you once again and we look forward to welcoming you back to Rowen & Wren in the future.
Warmest wishes
The R&W Care Team
Wonderful website experience
Firstly, the website and the images used from order confirmation to the postcard in the package are so lovely and makes for a fabulous shopping experience.
Secondly, the cupboard handles and knobs are perfect, beautifully rustic and clearly well made.
They arrived well packaged.
Highly recommend Rowen and Wren.
16 de junho de 2024
Avaliação não solicitada
Resposta da Rowen & Wren
Hi there, it's lovely to hear such lovely feedback. Much thought has gone into our products and packaging and it genuinely makes the whole team happy to find that it's truly appreciated. We hope that your hardware graces your home for years to come and that we can welcome you back in future should something else catch your eye.
Warmest wishes
The R&W Care Team
A quality product and lights arrived…
A quality product and lights arrived very quickly.
22 de junho de 2024
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Lucy, we are so happy to hear that the lights (the Edgar spotlights, I believe) were what you hoped for. We're delighted you're happy and thank you for taking a moment to share your thoughts.
Warmest wishes
The R&W Care Team
Great quality
Beautiful mirror, high quality and I really feel it's worth the money. Really really pleased with it and would use this company again, delivery was quick and returns if needed look straightforward.
Could I improve things? Would love to see polystyrene free packaging and some technical details for mounting instructions would be great (for example I had to weigh the mirror on the scales to check how I could safely hang it)
17 de junho de 2024
Avaliação não solicitada
Resposta da Rowen & Wren
Hi there, we really appreciate you taking the time to post this. We're of course delighted that the mirror was as you hoped, and we do of course make returns (if they're needed) as trouble-free a process as possible.
Polystyrene-free packaging? We couldn't agree more. We are in the midst of a long review of all our packaging, removing plastics where we can. Mirrors, if not packaged really well, we've known to arrive broken and so they are a challenge which we continue to work on. And our product team are hard at work looking through all the supporting information on our site to include data like weights and any other key data we might notice is missing.
Thank you again and we look forward to welcoming you back in the future.
Warmest wishes
The R&W Care Team
Edwin Oak Floor Lamp
I recently bought the Edwin Oak Floor Lamp and am delighted with my purchase. It’s beautifully made, and a high end solid quality lamp and looks exactly like I hoped it would.
6 de junho de 2024
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Beverley, thank you for your feedback. The Edwin Floor Lamp had a few changes made to it last year and we are truly in love with it, and it's lovely to hear that it was what you hoped for.
Warmest wishes
The R&W Care Team
Time for more gardening!
I ordered some rusty garden border supports knowing they were not in stock at the time ...no problem.
They have arrived well packaged and just what i wanted.
Good quality.very pleased, first time using this company but would use them again. Thank you.
16 de junho de 2024
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Susan, thank you for your order and we are happy to hear that the supports were exactly what you wanted. Thanks for your patience while we waited for them to arrive from our maker, and we wish you all the best in your gardening endeavours.
Warmest wishes
The R&W Care Team
Lovely Rowen and Wren❤️
I have ordered a few things from this lovely company and always been so delighted with the products This time I ordered beautiful linen embroidered napkins and a cute little rustic butter dish -both perfect The parcel arrived on time and packaged with such care and with a lovely personal touch with a notecard too
12 de junho de 2024
Avaliação não solicitada
Resposta da Rowen & Wren
Hi CNR, thank you for taking a few moments to share your feedback. It's lovely to hear that the napkins and butter dish - pieces from a couple of our loveliest and smallest makers - were what you hoped for, and the whole team will be delighted to read your words.
Warmest wishes
The R&W Care Team
Beautiful bronze handles arrived in…
Beautiful bronze handles arrived in lovely environmentally friendly packaging. Impressed with the quality and they look perfect on my wardrobes. Will definitely be returning to Rowen & Wren for some future homeware purchases.
10 de junho de 2024
Avaliação não solicitada
Resposta da Rowen & Wren
Hi there, and thank you so much for sharing your thoughts. We're happy to hear that the handles were what you hoped for, and in fact I can see that you have indeed placed a second order with us - we hope that the same is true for those pieces as well. We are working hard on making all our packaging as sustainable as possible so it's good to hear that we are heading in the right direction. Thank you again and we look forward to welcoming you back in future.
Warmest wishes
The R&W Care Team
Don’t buy outdoor chairs
I bought outdoor chairs from rowen and wren. They lasted less than two years. When I complained, they said read the small print and told me that outdoor chairs shouldn’t be left outdoors!! They charged me to repair them, and then sent me the rope to repair them myself!
10 de junho de 2024
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Simon, we're genuinely sorry to hear that we've left you so disappointed, we would never have intended for this to be the outcome of your purchase last year. We will ask our accounts team to refund you the cost of the replacement ropes by way of a small token of our apology. We do advise that the Harmen chairs are kept indoors over winter, and I have no doubt that with the help of the new ropes and care instructions these will continue to be a firm summer staple of your garden.
Once again, please accept our apologies for having left you feeling so let down by our service; you can reach us on care@rowenandwren.co.uk should you need.
Warmest wishes
The R&W Care Team
Quality shines through
Was searching for a bath caddy following bathroom renovation. Found exactly what I needed at Rowen & Wren. I was impressed with the quality on arrival and know this item will stand the test of time. Added bonus was the lovely packaging which I have kept to reuse in future.
6 de junho de 2024
Avaliação não solicitada
Resposta da Rowen & Wren
Hi LJC, thank you for taking a few moments to share your thoughts and we're delighted to hear that your purchase was what you'd hoped for.
Warmest wishes
The R&W Care Team
R&W delivers on all levels
R&W delivers on all levels. They offer such a tasteful curation of homewares that have timeless appeal. The range is beautifully put together, and marketed with just the right pitch. I bought the most beautiful, solid oak chest of drawers, a huge affair, perfectly described, quickly delivered. It makes me smile every time I walk past it. A heritage piece, to be used day in, day out, and that will delight me for years to come, I feel sure. I always feel I get what I pay for with R&W, and look forward to saving for the next big thing, or the occasional little treat.
27 de maio de 2024
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Heather, it is easy to say but it really means the world to our small team when we hear feedback like yours. You're a long-standing customer of ours and we are just delighted that you find shopping with us such a rewarding experience. The Iris chest of drawers is truly a beautiful item and we know it will grace your home for a long time. We hope our collections continue to put a smile on your face, and thank you again.
Warmest wishes
The R&W Care Team
Would wholeheartedly recommend
I bought 3 large pendant lights from Rowen and Wren. The communication was great, fast delivery and the packaging is just excellent. I wouldn’t have any doubt about buying from this company again.
24 de maio de 2024
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Hayley, how lovely to hear the Flori pendants arrived safely and were as you hoped for. We will pass your kind words along to the entire team and look forward to welcoming you back in the future.
Warmest wishes
The R&W Care Team
Absolutely beautiful sofa and armchair
Absolutely beautiful sofa and armchair, lovely quality and great customer service. So lovely to find a UK based company that makes the furniture with care and attention.
28 de maio de 2024
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Ms Bull, we're delighted to hear that your new furniture was everything you hoped for, and glad we could provide the service along the way to make it an enjoyable journey until it arrived. Thank you for taking the time to share your feedback.
Warmest wishes
The R&W Care Team
Great customer service
Stunning mirrors with all communications beautifully presented and worded.
28 de maio de 2024
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Amanda, and thank you for your kind words; we hope that the mirrors you have purchased grace your walls for years to come, and look forward to welcoming you back in the future.
Warmest wishes
The R&W Care Team
fab company
R & W have lovely items and are always a pleasure to shop with. The items arrive so beautifully packaged it's almost a shame to unwrap them !
15 de maio de 2024
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Maritza, I can see you've been a customer of ours for some time, and we're thrilled to read your feedback. We hope to be able to provide you with more lovely pieces from our collections for many years to come.
Warmest wishes
The R&W Care Team
Amazing quality item
Amazing quality item, I could have ordered everything on the website. Really pleased many thanks.
16 de maio de 2024
Avaliação não solicitada
Resposta da Rowen & Wren
Hi there, thank you for taking the time to leave your review. Lovely to hear that your purchase was what you hoped for and we look forward to welcoming you back in the future.
Warmest wishes
The R&W Care Team
Cheaper from the manufacturer
Products are lovely but they are basically a drop shipper. The pots I got are made from willow pottery in bath and much cheaper on there own website. I would have just ordered direct from the manufacturer if I'd known.
24 de maio de 2024
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Meili,
We’re so sorry to hear that you’re disappointed, but thank you for sharing your feedback with us; we truly value your insights and concerns.
While we design and exclusively create the vast majority of our pieces, we do collaborate with some exceptional makers like Willow Pottery to bring our customers a thoughtfully curated selection of accessories.
Please know that we personally select, purchase, store, and deliver all of our products to ensure the highest quality and service, and don't drop ship our pieces. We hope you'll continue to explore our collections, and if you have any questions or need assistance, feel free to reach out to us at care@rowenandwren.co.uk.
Warm regards,
The Rowen & Wren Team
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.