I bought three beautiful velvet cushions with linen backs. They were delivered safely and promptly and I had lots of lovely communication through the process. I have given 4 stars as I think the down... Ver mais
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Veja o que dizem as avaliações
I am very happy with the product (Bilton bathroom shelves in brass) - I had had them on my radar for quite a while but was hesitant a bit due to their price + shipping costs (to EU) and so continued s... Ver mais
My experience with Rowen and Wren has been nothing but exceptional. The products are unique and of high quality. The customer service was also 2nd to none. Response time was quick and extreme... Ver mais
A empresa respondeu
The customer service I received after having a problem with my order was excellent and far outweighed the issue I had. What was a really nice touch was a little written postcard with a beautiful pictu... Ver mais
Detalhes da empresa
Escrito pela empresa
Discover a curated collection of beautifully crafted, artisanal home and garden pieces that perfectly blend functionality with meticulous design and time-honoured charm.
Informações de contato
Hamilton Court, Carthouse Lane, Horsell, GU21 4XS, Woking, Reino Unido
- 01276 451 077
- care@rowenandwren.co.uk
- www.rowenandwren.co.uk
4,4
Excelente
260 avaliações
Sem histórico recente de pedidos de avaliações
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Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
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Beautiful product
I really liked how the bathroom bin wasn’t completely open and had a lid with a smaller hole so that you cannot totally see the contents inside. Size is perfect - not too small and not too big. Very well made. More than I was planning to spend on a bathroom bin but I can see it’s going to last a lifetime. Fast shipping as well.
19 de julho de 2024
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Shannon, thanks for taking the time to share your thoughts. We're delighted that the bathroom bin is what you were hoping for and hope that you continue to find forever pieces for your home in our store.
Warmest wishes
The R&W Care Team
Lovely quality product
Lovely quality product, arrived quickly and kept up to date on the staus of the order.
19 de julho de 2024
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Jane, thank you for taking the time to share your thoughts and we're delighted both product and delivery met expectations.
Warmest wishes
The R&W Care Team
Lovely designs
Lovely designs, purchased a brass candleholder which arrived chipped and scratched which you wouldn't expect given the price, but they sent a replacement quickly. This was also chipped but not as badly, and I didn't have to return the first one so now we have two which look used but still nice, so over all not a bad experience.
9 de julho de 2024
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Ruby, thanks for taking a few moments to add your feedback. It's most unusual, we receive very few complaints indeed about those candleholders so we are truly sorry you were affected, but we are glad that we were able to resolve the problem for you.
Warmest wishes
The R&W Care Team
Best in show !
From the moment of our first enquiry all the way through to the delivery (which they were very accommodating to reschedule several times !) R&W were great to deal with. It felt like we were dealing with the people who were engaged in the craft as well as those who were selling in onwards.
The quality of the craftsmanship is also superb and I can tell there is a lot of care and love put in to their work. Quality control should be at the core of a company like this so it’s great to see it being exercised.
16 de julho de 2024
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Argo, thank you for your feedback and it truly means a lot - 'Best in show!' is high praise indeed. I can't track down your order information to check, but we are always happy to work with our couriers to rearrange a delivery if a planned date no longer works.
It's lovely to hear your comments on the craftmanship; we are a small company and everyone is involved at every stage. We honestly feel we are selling our own - not others' products - on, and it's wonderful that has been reflected in your experience with us.
Warmest wishes
The R&W Care Team
Wonderful quality and design
Each of the dozen or so purchases I have made with Rowen and Wren has resulted in a beautiful and lasting addition to my surroundings. Quality is always wonderful, design better if anything than expected - the company is a delight to deal with.
15 de julho de 2024
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Robin, thank you for taking a moment to share your thoughts. We can see you've been purchasing pieces on occasion for quite some time and it's lovely to hear that they have found their place in your home. Thank you again and we hope you continue to shop with us, a returning customer is the greatest compliment of all.
Warmest wishes
The R&W Care Team
Beautiful door furniture
Antique brass door furniture was beautiful with a substantial feel and subtle colour. Also beautifully packaged and arrived promptly. The reason for 4 rather than 5 stars was because the fixings were chrome in colour, not antique brass.
4 de julho de 2024
Avaliação não solicitada
Resposta da Rowen & Wren
Hi there, thanks for sharing this and I have to say, it sounds as if there may have been an error on the part of our warehouse. If you have not done so already, please message care@rowenandwren.co.uk and we will get the correct colour fixings to you within the next couple of days.
Warmest wishes
The R&W Care Team
Satin nickel products
Bought 2 products. They are exactly what I needed. Delivery prompt and they keep track of the parcel
10 de julho de 2024
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Eileen, thanks for your kind words and it's lovely to hear that the hardware pieces you purchased were as you hoped for. We hope you continue to come back for more purchases and we will be happy to help if you have any questions.
Warmest wishes
The R&W Care Team
Fabulous products and lovely service…
Fabulous products and lovely service…
My favourite!
12 de julho de 2024
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Adele, thank you for your kind words and it is lovely to hear that you have had what we strive to make the experience for every customer.
Warmest wishes
The R&W Care Team
Very Pleasant
This is the second time that I have purchased from this wonderful online company . All very good ! My order arrived and items just as described and identical to the online photographs, carefully wrapped and arrived very quickly with updates on delivery. To my delight they had enclosed a rather lovely postcard print, which was a sweet little touch . Will purchase again from this store .
6 de julho de 2024
Avaliação não solicitada
Resposta da Rowen & Wren
Hi there, and thank you for taking the time to share your thoughts. We are a small company and team and it genuinely makes our day to hear feedback like yours. We are especially thrilled to hear you liked the postcard - we work with independent British designers and artists to produce these and it's lovely to hear you liked them.
Warmest wishes
The R&W Care Team
Stunning products & fabulous service
Stunning products & fabulous service - I've ordered from R&W a fair few times now (first with some beautiful icicle glass Christmas decorations in 2020, more recently with a few gorgeous cushions). Fabulous service, a wonderful company ethos. Would recommend.
10 de julho de 2024
Avaliação não solicitada
Resposta da Rowen & Wren
Hi there, it's lovely to hear your kind words which will mean a lot to the entire team. We truly appreciate the recommendation.
Warmest wishes
The R&W Care Team
Good products, great service.
Easy ordering process. Speedy delivery, beautifully and sustainably wrapped goods. The handles were wonderful quality and just what I have been looking for. My questions were handled very nicely by customer services. A new company to me, but one I shall return to.
20 de junho de 2024
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Pauline, thank you for taking a few moments to share your thoughts. It's lovely to know the pieces were what you hoped for, and that the work we're doing to make packaging more sustainable is making a difference. Our customer service team will always be happy to help with any questions you may have, and we look forward to welcoming you back in the future.
Warmest wishes
The R&W Care Team
Wonderful curation and quality
The curation and quality from Rowen & Wren is always unmatched. I trust them implicitly and return again and again.
8 de julho de 2024
Avaliação não solicitada
Resposta da Rowen & Wren
Hi there, we are deeply honoured to have earned your trust, and thank you for taking the time to share your thoughts. Your continued custom is the highest compliment of all, and we hope to welcome you for years to come.
Warmest wishes
The R&W Care Team
beautifully crafted hardware
Recently fitted the beautifully crafted door handles and loo roll holder supplied by Rowen and Wren. Really happy with my purchasing experience and with the delivery updates and low plastic packaging approach. Would highly recommend Rowen and Wren for high quality architectural detail/ hardware and excellent customer service.
9 de julho de 2024
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Ruth, we're delighted to hear that the pieces you purchased were what you hoped for. Removing plastics from our packaging is an ongoing project and we are glad that the work we've done so far is noticeable. Thank you for your kind words, they are truly appreciated.
Warmest wishes
The R&W Care Team
Absolutely beautiful products and…
Absolutely beautiful products and handmade. The ethos of the company alignes with my own beliefs. Although delivery costs to Northern Ireland are very expensive, the delivery time was excellent.
2 de julho de 2024
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Jane, we appreciate you taking a few moments to share your thoughts. We're sorry that shipping costs were higher than you hoped - we are constantly looking for more and better choices for our customers and of course any savings we are able to make will be reflected in the prices you see when purchasing. Thank you for your order and we hope to welcome you back in the near future.
Warmest wishes
The R&W Care Team
Beautiful
Beautiful, unusual glasses, arrived very quickly and very carefully packaged. Will be using for my 60th birthday celebrations next week!
6 de julho de 2024
Avaliação não solicitada
Resposta da Rowen & Wren
Hi there and thank you so much for your kind words. We're delighted to hear the glasses arrived safely - and of course, many happy returns for your 60th birthday celebrations in a few days!
Warmest wishes
The R&W Care Team
Purchase arrived promptly
Purchase arrived promptly, wrapped well and delivered with a smile.
Contents were just as described- perfect.
Loving the personal touch too from R&W, appreciating the sale.
Will definitely be ordering again.
4 de julho de 2024
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Yvonne, thank you for taking a moment to share your thoughts. It's lovely to hear your purchase was what you hoped for and we look forward to your next order.
Warmest wishes
The R&W Care Team
Delightful pots for my plants
Delightful pots for my plants. I will definitely buy again from you. Thank you
5 de julho de 2024
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Joanne, thanks in turn from us to you for your kind words, and we're delighted to hear that the pots were as you hoped for.
Warmest wishes
The R&W Care Team
Good experience
Ordering is straight forward there was slight delay in delivery nothing to do with R&W pots were well packaged & arrived intact they are gorgeous would highly recommend this company
5 de julho de 2024
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Sandy, your recommendation is truly appreciated and sorry to hear that the delivery courier may have been having an off day when your order was sent. We're delighted that your purchase was as hoped for and thanks for taking the time to share your thoughts.
Warmest wishes
The R&W Care Team
Item was very well packaged
Item was very well packaged. Delivery by Evri was good.
4 de julho de 2024
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Lesley, we appreciate you taking the time to share your thoughts, and thank you for purchasing from Rowen & Wren.
Warmest wishes
The R&W Care Team
Excellent service and superb quality ✨
Very easy site to navigate, great customer service and super quality products! Thank you for the speedy service too.
Will be back often. It’s been a pleasure 😊
28 de junho de 2024
Avaliação não solicitada
Resposta da Rowen & Wren
Hi Selma, wonderful to hear and all on our small team will be thrilled that their hard work is truly appreciated. Thank you and hope you find another piece to treasure in our store soon.
Warmest wishes
The R&W Care Team
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