Rubberduck Bathrooms Ltd Avaliações 

860
•
O TrustScore é 4 de um total de 5

4,1

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

After having to cancel after waiting for 6 weeks with another company I found similar on rubberduck. I emailed them to check if they had the item I had ordered in stock and explained my situation o... Ver mais

Avaliado com 4 de um total de 5 estrelas

All good and efficient, would have been a 5 star but one tub of tanking liquid had leaked in packing, not too much lost but it’s sticky stuff!!

Avaliado com 5 de um total de 5 estrelas

Great service from Rubber Duck Bathrooms. I recently ordered some wall panels and ceiling cladding, and everything was delivered within 3 days. I first used this company around 3–4 years ago for a f... Ver mais

Avaliado com 1 de um total de 5 estrelas

We're doing a full house renovation and have dealt with a large number of suppliers. We've used Rubber Duck before without a problem but this time their customer service was woeful to the extent tha... Ver mais

Detalhes da empresa

  1. Loja de Acessórios para Banheiros

Sobre Rubberduck Bathrooms Ltd

Escrito pela empresa

Rubberduck Bathrooms is a small, family owned independent bathroom supplier.

Since 2006 we've provided our valued customers with a wide range of popular branded bathroom products, all at trade prices. Including brands such as Villeroy & Boch, Scudo, Multipanel, Abacus, Roman, Jaquar & many more.

We specialise in full bathroom suites, bathroom wall panels, shower trays, shower enclosures, bathroom furniture, bathroom radiators, wet rooms and much much more.

We sell online across the entire UK with showrooms and trade desks in the Redcar & Middlesbrough area, you can pop down and have a chat with the team too!


Informações de contato

4,1

Muito Bom

O TrustScore é 4 de um total de 5

860 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 40% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,1

Todas as avaliações

(860)

165 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Refund not issued

I ordered a wall channel for my wet room shower glass to slide into. The item never arrived on time or at all really. So I cancelled the order and my refund still has not come back after nearly 3 weeks

14 de abril de 2026
Avaliação não solicitada
logotipo da Rubberduck Bathrooms Ltd

Resposta da Rubberduck Bathrooms Ltd

Hi Ron,

Thank you for taking the time to leave your feedback.

We’re sorry to hear the wall channel didn’t arrive in good time. If your refund has not arrived, please don't hesitate to reach out to our customer service team who will be able to update you on this.

Kind regards,
Rubberduck Bathrooms

Avaliado com 3 de um total de 5 estrelas

As said before

As said before
All very good
Except delivery very slow and you pay extra.

15 de abril de 2026
logotipo da Rubberduck Bathrooms Ltd

Resposta da Rubberduck Bathrooms Ltd

Hi Linda,

Thank you for your feedback and for the positive comments about our service and goods!

We’re sorry to hear the delivery was slower than expected. As we use a third-party courier, delays can sometimes occur and we apologise for the inconvenience this caused.

We’ll pass your comments on to our team so we can continue to improve our delivery performance.

We really appreciate you taking the time to leave this review.

Kind regards,
Rubberduck Bathrooms

Avaliado com 1 de um total de 5 estrelas

They don't refund you - beware!

They show items for sale that are not in stock, then tell you that you have to wait for it. If you then cancel the order they do not refund you, even though they keep telling you they will. Have had to raise a chargeback on my card to get my money back, still in progress...

Edit: Have read Rubberduck's reply. Its not the fact its not in stock its the fact you still haven't refunded me 6 weeks after the purchase that's the problem!

You even sent me emails saying "you have been refunded" which were complete lies. Well the credit card company is dealing with it now.

17 de março de 2026
Avaliação não solicitada
logotipo da Rubberduck Bathrooms Ltd

Resposta da Rubberduck Bathrooms Ltd

Hi Ben,

Thank you for your feedback.

We’re sorry to hear about the issues with your order. The item was showing as in stock with our supplier at the time of your order.

We were notified the following day that it was actually out of stock, and we understand this caused frustration.

Apologies for any inconvenience this has caused.

Kind regards,
Rubberduck Bathrooms

Avaliado com 1 de um total de 5 estrelas

AVOID!!

AVOID!!! Bath panel completely damaged in 3 places. Refused to help, take accountability or provide any refund as I didn’t report it within 24 hours. Never heard anything like it. Rude and would avoid at all costs as they have zero care for their customers.

22 de abril de 2026
Avaliação não solicitada
logotipo da Rubberduck Bathrooms Ltd

Resposta da Rubberduck Bathrooms Ltd

Hi Reece,

Thank you for taking the time to leave your review. We’re sorry to hear that your bath panel arrived damaged and that your experience with us hasn't been great.

We require prompt notification of any damage (ideally within 24-48 hours of delivery) so we can quickly organise a replacement or refund. This helps us to resolve issues while the details are fresh and reduces uncertainty around the cause of the damage.
Unfortunately, without early notification it becomes difficult for us to proceed with a claim.

Kind regards,
Rubberduck Bathrooms

Avaliado com 5 de um total de 5 estrelas

I have had nothing but excellent help…

I have had nothing but excellent help and support from this team and company. I needed help after messing up an order and nothing has been too much trouble to get me sorted out. The delivery has been well organised and the ordering and payment process is easy. I wish o had more bathrooms !

22 de abril de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

This company provides great customer…

This company provides great customer service. I have spoken with Nick, both in person and via email several times. Having no experience of shower panels, he has spent time, explaining and advising how to fit these, and emailed detailed instruction.

3 de abril de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Bath and Shower Screen Purchase

I had been searching for a supplier of a certain size and make of bath and Rubberduck seemed to have the one required. After a few e-mails the deal was done,and was delivered at the time and date that was agreed.Very good service and price.

13 de abril de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I ordered this ‘bum gun’ a few weeks…

I ordered this ‘bum gun’ a few weeks ago, and it has finally been fitted today. The parcel arrived promptly, well packaged. It is good quality and has good pressure…does exactly what it says on the tin. I’m very pleased. A from Poole

4 de abril de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Brilliant company

Brilliant company, certainly saved the day day for me and at no charge. Not many company's do that these day's. Thankyou so much.

20 de março de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service. Odered online and the following day someone rang me to confirm the order and it was delivered to me in 3 days.
Thank you Rubberduck Bathrooms.

20 de março de 2026
Avaliação não solicitada

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