Rubymoves Avaliações 

81
O TrustScore é 3.5 de um total de 5

3,7

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Horrible. Not recommended. Apparently, Ruby Moves prepared my Fedex labels incorrectly. That has lead to a nightmare with Fedex trying to track down my shipment. What was supposed to be an “overni... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Emelie Shany my agent for freight consignment I have nothing but praise for this girl as she handled a difficult freight issue to Australia with the greatest of ease Emelie has gone above and... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I used Ruby International to ship hose hold (mainly dishes) from Philadelphia to Itaaly and had a great experience!. Andrea Moreno responded to my first email within an hour and provided me a great q... Ver mais

Avaliado com 5 de um total de 5 estrelas

Everything, door to door exceeded our expectations. We were very stressed about this international move. The move salesperson gave an accurate estimate of the actual cost and explained everythin... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Serviço de transportes

Escrito pela empresa

Ruby International Consultants is a woman owned international relocation company specializing in relocating families and individuals worldwide from and to the United States. With 30 years of experience, we are well versed in the most efficient and cost-effective transportation methods. We understand how stressful it may be moving, let alone moving to another country where customs, language and mentalities may differ to those we are accustomed to. Hence, our number one priority are our clients and providing the most seamless and stress-free experience while your possessions are in our possession. We have learned from experience that not everything may go as perfect as we intend, however, communicating with our clients and keeping you updated is a major key to a successful move. We like to consider ourselves a “concierge style” service. We respond to clients’ emails within an hour or less of receipt and always answer our phones. We provide consulting pertaining to destination customs requirements to ensure you are aware of your document responsibilities abroad. We only align ourselves with quality partners door to door well versed in providing the highest quality of packing services to insure your goods arrive in the condition they have left your hands. We ensure the smoothest clearance process and expedited delivery to avoid additional port and storage charges. Since ocean freight transportation has experienced delays and last-minute schedule changes in the last 18 months due to “global supply chain shortages”, we offer very competitive air freight options as well which allows you to receive more urgent packages within 3-7 days of shipping. Ruby International Consultants is fully insured, licensed, and bonded with the Federal Maritime Commission and the US DOT and has an A+ rating with the Better Business Bureau. Whether you require a full service move or just need to move a few boxes door to door, please reach out to us for a quote.


Informações de contato

3,7

Bom

O TrustScore é 3.5 de um total de 5

81 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,7

Todas as avaliações

(81)

11 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Rubymoves is very experienced and professional company

Rubymoves is very experienced and professional company for international moving. Their service agent is very nice to follow up and reply my email to tell me how to make packing list and loading container for export. Container has been delivered to my home within one month.

20 de fevereiro de 2023
Avaliação não solicitada
logotipo da Rubymoves

Resposta da Rubymoves

Thank you George for taking the time to share your thoughts on our services. We are working on your next shipment. Looking forward to working with you again.

Avaliado com 5 de um total de 5 estrelas

Amazing- Highly Recommend

I had an amazing experience with Ruby Moves. I am a government contract employee so they were assigned to me and I could not be more pleased with the move.

The movers let me know the day before the block of time where they would plan to come - then called me the morning of with the exact time.

When they arrived, they packed everything quickly and very safely. I even had some things that I could not find boxes for and they made boxes right in my apartment for the items.

They were fast and professional. I got an email with a photo of my stuff arriving at the port to confirm it made it to the first destination.

I could not be more happy with the professionalism of the company and especially the team who did the actual move.

12 de janeiro de 2023
Avaliação não solicitada
logotipo da Rubymoves

Resposta da Rubymoves

Thank you Ms. Wagnon for taking the time to post your review. I am so happy to hear of your satisfaction and I will pass your comments onto Juan and his crew. Thank you and good luck in your new position.

Avaliado com 5 de um total de 5 estrelas

Overall I couldn't be happier with my…

Overall I couldn't be happier with my international move. Ruby International team made the process stress-free, efficient, and hassle-free. I highly recommend their door-to-door service to anyone planning an international move.

17 de fevereiro de 2023
Avaliação não solicitada
logotipo da Rubymoves

Resposta da Rubymoves

Thank you Jere! We are happy to hear of your satisfaction and appreciate the opportunity of allowing us to handle your shipment door to door. Wishing you all the best.

Avaliado com 5 de um total de 5 estrelas

Usé Ruby para mover mis cosas de…

Usé Ruby para mover mis cosas de Florida a Honduras, servicio puerta a puerta. Equipo local extremadamente profesional y servicial en Florida.

Enviamos 1 contenedor, tardó 2 meses en llegar, lo que consideré muy rápido. Hablaron mucho conmigo de las dificultades de los horarios y lo coordinaron muy bien. Todo llegó exactamente como fue enviado desde mi apartamento.

Tenían el mejor precio de muchas compañías a las que pedí una cotización. Precios muy razonables. Excelente seguimiento y servicio al cliente de Melissa. La compañía de destino fue excelente (esto es lo que más me ponía nervioso). No volveré a mudarme al extranjero, sin embargo, recomendaré Ruby a cualquiera de mis amigos que se muden.

¡Gracias Ruby!

14 de janeiro de 2023
Avaliação não solicitada
logotipo da Rubymoves

Resposta da Rubymoves

Thank you Jessica. Melissa will be so happy to hear of your satisfaction. Wishing you well.

Avaliado com 5 de um total de 5 estrelas

Rubymoves arranged for my 20 foot…

Rubymoves arranged for my 20 foot container to arrive in Nueva Gorgona, Panama. The container was shipped from my home in Wheeling, WV. There were a couple of schedule changes, probably not due to Rubymoves. I would recommend this company to anyone planning to relocate to Panama.

7 de janeiro de 2023
Avaliação não solicitada
logotipo da Rubymoves

Resposta da Rubymoves

Thank you Ms. Karen-you were always a pleasure to speak with. I am happy all arrived safely. We wish you the best in Panama.

Avaliado com 1 de um total de 5 estrelas

Horrible. Not Recommended.

Horrible. Not recommended. Apparently, Ruby Moves prepared my Fedex labels incorrectly. That has lead to a nightmare with Fedex trying to track down my shipment. What was supposed to be an “overnight” shipment has turned into about two months of weekly calls to Fedex because Ruby Moves screwed it up from the beginning.

1 de fevereiro de 2023
Avaliação não solicitada
logotipo da Rubymoves

Resposta da Rubymoves

We are saddened to receive your review. We make every effort to provide 5 star service. I have pulled all the notes and correspondences in your file and have found the following details:

(1). You were not advised boxes would be shipped overnight. You were informed it would take 5-10 days door to door via Fedex.
(2). You were sent labels on November 11, 2022 with instructions and a video of how to adhere the labels and commercial invoices to each box. Labels had the pick up and delivery address you provided in writing. At no time did you inform us the delivery address was incorrect.
(3). We scheduled the collection of your boxes for December 5, 2022 as requested.
(4). Mid-shipment you requested to change the delivery date to December 20 and were told it is not possible to change the delivery schedule mid shipment.

We have not received any calls and/or correspondences from you with any issues you have had/are having.

Please feel free to reach out to us so we may better assist you with the final delivery.

We appreciate your business.

The Staff of Ruby International

Avaliado com 5 de um total de 5 estrelas

I am VERY happy with the services…

I am VERY happy with the services received by this company, they where always very responsive.
Shipped my items from San Diego, California to Spain.
All of my items arrived in VERY good condition.
Highly recommended!!

25 de janeiro de 2023
Avaliação não solicitada
logotipo da Rubymoves

Resposta da Rubymoves

Thank you!! As a service-oriented business, there is no better feeling than satisfying our clients needs.

We wish you all the best in your new home.

Avaliado com 5 de um total de 5 estrelas

very helpfully and excellent service

Everything, door to door exceeded our expectations. We were very stressed about this international move. The move salesperson gave an accurate estimate of the actual cost and explained everything very clearly. Then the virtual survey was helpful. The movers were on time and worked very hard to be efficient and careful.



The shipment arrived, cleared customs, and was delivered to our home. Diana, in the Colombian office went over and above for us. What an enjoyable process in a time of stress. The crew that showed up were professional, gentle and had unbelievable work ethic. Everything arrived in perfect condition. Thank you.

21 de janeiro de 2023
Avaliação não solicitada
logotipo da Rubymoves

Resposta da Rubymoves

Thank you Ms. Posso-it was a pleasure working with you. We greatly appreciate your business and the time you took to write your review. Wishing you all the best in your new home.

Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service. Nice and trustfull people and everything in time!

29 de dezembro de 2022
Avaliação não solicitada
logotipo da Rubymoves

Resposta da Rubymoves

Happy New Year Mr. Arjen, Thank you for your review and trusting us to handle your personal effects shipment to Europe. It was a pleasure working with you. Wishing you all the best.

Avaliado com 5 de um total de 5 estrelas

I would recommend using this Company

I would recommend using this Company. I found them to be cheaper than most, and were informative all the way through the journey, from start to finish.

1 de dezembro de 2022
Avaliação não solicitada
logotipo da Rubymoves

Resposta da Rubymoves

Thank you for your review Ms. Sharon. We are happy you were satisfied with our rates and services. We wish you the best in your new home.

Avaliado com 5 de um total de 5 estrelas

International move from Germany to the US

Ruby International organized an international move from Germany back to the US. This was the second time we used their services. It has been a wonderful experience overall. Helen was amazing, responding to all our questions quickly, even while she was on vacation.
The German company they used was outstanding, very professional and courteous. The shipment arrived after 6 weeks and not a single item was damaged or lost.
I give Ruby International a 5+ rating. We totally relied on their expertise and were not disappointed.

7 de outubro de 2022
Avaliação não solicitada
logotipo da Rubymoves

Resposta da Rubymoves

Thank you Ms. Engels for your kind comments. It was my pleasure working with you and Mr. Engels. Wishing you all the best.

Avaliado com 5 de um total de 5 estrelas

I was in charge of the moving of my…

I was in charge of the moving of my best friend who had an emergency and had to go back to France and I was able to move his entire house door to door in 45 days.
I've contacted at least 6 international companies to get some quotes, received only 4, and the only company that came directly into the house to check everything was Ruby International.
I've got the quote in the next few days and no hiding fees. Everything was straightforward and very accurate. The price was right for the service and everything went seamless and really fast.
Most of the international moving companies told an average of almost 3 months to get the shipment, Ruby was really fast. I highly recommend Ruby International if you don't want to stress about your moving and have peace of mind.

15 de julho de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

It was a disaster working with Ayal

It was a disaster working with Ayal. They shipped my items from USA to Turkey. It was spouse to be door to door. They are a broker company so they used FedEx to send my items, and FedEx could not clear my items in Turkey border custom. So I searched for moths looking for a local broker in Turkey, eventually I found one and he charged me $500 to get half of my stuff and the other half was lost by FedEx as they claim. Please Ayal don't take shipments which you don't know how to process and miss with peoples lives.

25 de agosto de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I had a very good experience with Ruby International

I had a very good experience with this company. Helen was quick in responding to my curious nature of asking questions and was very professional in her approach. She organized this transatlantic move on a very high level. The staff in Latvia were very punctual, did everything they could to have an easy customs clearance of my two vehicles and household goods. Strongly recommend using Ruby International !

21 de agosto de 2022
Avaliado com 5 de um total de 5 estrelas

HELEN was professional and helpful from…

HELEN was professional and helpful from the very first email to the last email. Her response time is very quick, usually within the hour. She is so very knowledgeable about the entire process from start to finish. The forms to fill out have guided instructions so you can’t make a mistake. The moving crews in both the US and Italy were amazing! Also the agent in Italy was easy to work with. The entire international move was so positive for us and we will be forever grateful for the expertise of Ruby Moves.

THIS IS OUR LEVEL OF SERVICE !!!

21 de julho de 2022
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Dozens of complaints operating under different names!!!

Do not use this moving company “Ruby International” operated by Helen Shany and Ayal Shany. They “lost” the majority of our shipment from the US to Ireland, after charging us 6000+ USD for it, and what they delivered was badly damaged. Their packers were inexperienced and ill equipped to pack for an international move.

They also took almost a year for a shipment they said would usually take 1 month but quoted 2 months on account of the pandemic. The customer service agent Helen is a gaslighter. She will say anything to avoid the company taking responsibility. For instance, she claimed they crated my shipment when they “packed” it but they only wrapped individual furniture in black plastic without any other protective packing, and the few pieces they delivered were still in that black plastic (except torn.) She also said their movers (arrived 2 hours late) were delayed because they were pulled over by police — but the movers (two very inexperienced teens with a slightly older “supervisor” who is their cousin/friend) arrived and said that wasn’t true. They just couldn’t get a crew together and so were delayed.

Heartbreaking and devastating experience for our family.

I subsequently looked under the two owners’ names and found that they have changed company names many times with many complaints lodged against their other companies in New Jersey and in Colorado, including a warning from the FMA not to do business with one of their company names.

30 de março de 2022
Avaliação não solicitada

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.

Saiba mais sobre outros tipos de avaliações.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais