Samsung Avaliações 

Recently purchased a phone online from an Australian registered business was notified by Samsung that I could purchase Samsung care. I purchased Samsung care now they are asking for a photo of the back of my phone which I have no idea how I'm supposed to do with only one phone.

They've asked for a copy of the invoice however my invoice does not show the IMEI number not my problem. In your paragraph and on their contact website page there is no way to email someone to request a refund for Samsung care

Had Samsung phone for a month and so far working OK. But the Samsung bloatware and distinct lack of user friendliness makes this the most annoying Android experience I've ever had!

If you are considering buying either the Galaxy S21 or the S23 FE, save yourself the headache, money, and frustration. Both devices represent classic corporate shortcuts: stripping away essential hardware features, charging premium prices, and delivering sub-par real-world performance.

1. Fragile Displays: The Screen Is Always the First Shit to Go
Glitchy & Bricked Screens: The display assembly on these models is notorious for deteriorating fast. Whether it’s sudden vertical green lines running down the panel after standard software updates, severe burn-in, or touch responsiveness failing out of nowhere, the screen is almost always the first major component to fail.

Exorbitant Repair Costs: Once the display fails, repair costs often approach the actual remaining market value of the phone itself, forcing an unnecessary total replacement.

2. Their Support Sucks: Pure Customer Service Nightmare
Endless Deflection: If your screen or battery fails, prepare for a complete runaround from customer support. Instead of taking ownership of widely documented hardware defects, customer service routinely pushes the blame onto standard "user wear and tear."

Logistical Dead Ends: Repair turnarounds take forever, warranty claims get endlessly delayed, and getting a straight answer or actual resolution out of their service centers is an exercise in total futility.

3. Thermal Management & Battery Drain: Absolute Nightmares
Overheating: Thanks to poor thermal efficiency, these phones transform into literal hand-warmers during basic tasks like watching videos or browsing.

Rapid Battery Degradation: Battery health drops quickly over time, forcing you to carry a portable charger everywhere just to survive a standard workday.

4. Cheap Build & Feature Downgrades
Missing Essentials: Essential user-friendly hardware was completely abandoned—no micro SD card slot, no 3.5mm headphone jack, and NO power brick in the box.

Cheap Plastic Feels: The "Fan Edition" models feature cheap-feeling plastic backs that feel like a budget device rather than a premium tier phone.

Verdict: DO NOT BUY
Both the S21 series and S23 FE feel like uninspired cash-grabs designed to clear out surplus parts. Save your sanity and look elsewhere.

Ordered a flip phone back in early June. Package came in with no phone in it. I reported this immediately to Samsung and following up with a police report which I sent to them. They refunded my up front money for the phone after a couple of weeks of going back and forth. Then, I kept getting emails from Samsung stating I needed to send in my old flip phone or they would charge me the $648 fee for not doing so. I called customer service and was told not to worry about that, it would not be taken out of my account since the order was cancelled. 3 days later the $648 was taken out of my account and now I am still trying to get that money back after over 1 month of efforts. Reported it to my bank and disputed the charge. They have reached out to Samsung also. Showed email proof from Samsung that this was their fault and should not have happened. It did! Now, after over one month and counting I still have not gotten the money refunded to me. Many promises but no money. Samsung customer service is maddening and not customer oriented at all. I even filed a complaint at the CEO website for communications directly to their office. You guessed it, no reponse. DO NOT DO BUSINESS WITH THESE PEOPLE. Get your phone or other electronic device from a local vendor or another manufacturer. Samsung could care less about you as a customer once they have your money.

Well Samsung congratulations you have now entered as useless as Apple
I went to look at your new Galaxy fold 8
I currently have the Galaxy fold 7
And I noticed nothing different what a complete waste of time bring the trifold to Australia
I came from apple to samsung but if Apple brings a fold phone this move of yours will cost you common who's idea was this

I have a Samsung Galaxy AO2S. Samsung recently decided that they would no longer support the Samsung Messages App on their phone and instructed us to switch to Google Messages effective July 6, 2026. However, they will not uninstall the Samsung Message App that they decided they would no longer support forcing us to keep two messaging apps on our phones taking up valuable storage space. Space that should be used by a working app. When asked to remove the app, we are told that they cannot because it is an app that came with the phone. HORRIBLE customer service. Why would you stop supporting an app that you knew your customers would be stuck with? And, in this day of AI do you really want us to believe that you can't write a program and remove this app. Either remove the app or at no additional cost to me, increase my storage space of the exact amount of storage space the non supported app is using on my phone. I can't be the only customer unhappy with this situation. We should all write the Federal Trade Commission and the Better Business Bureau!

I obtained a credit loan from Latitude Gem Visa to purchase a Samsung mobile phone. I attempted to make a payment several times, but I received an error message. When I called Latitude Gem Visa, they confirmed that the transaction was successful. However, I mentioned that there was no order number from Samsung because I was unable to complete the purchase on the Samsung site. This occurred on Friday at 7:30 PM, and Samsung phone support is only available Monday to Friday, typically from 9 AM to 8 PM. The online service was extremely poor; I had to repeat my story multiple times.I have always used Samsung phones. In fact, I had an issue with my current Samsung phone and thought it best to buy a new one instead of paying a fortune to repair it. I rushed to their store to see if they could repair my phone immediately since I had no device, but I was told it would take two weeks. I also had to pay for the repair! Samsung is already holding my $3,228 with no order number, let alone a phone! To complicate matters further, the store lacked a method to recover my data from the damaged phone. I was told to use a desktop computer to do it, and I don't have a desktop. I can't go to a library either at that time. I received this information at 3:30 PM on a Saturday, after spending the entire day trying to resolve the online issue with their ineffective support robots! What is the purpose of going to a Samsung store? Why does Samsung have an online store and partner with Latitude if their system is unavailable after 5 PM and on weekends? I felt foolish for thinking that buying online and picking up in-store was a good idea. I have to rely on my laptop for communication, praying that there are no emergencies. PEOPLE, DO NOT BUY ANYTHING FROM SAMSUNG ONLINE!

27.7.26

Samsung's online service is extremely useless! The same issue continues! I was told it would take 7 to 10 business days to sort this out.

I called Latitude; they informed me that Samsung has a direct merchant number to call for assistance. However, at the time of this review, I have received nothing from Samsung online support. The automated responses are ineffective, and the staff members also seem automated in their constant apologies.

Thanks for cancelling our orders for using vouchers you emailed us and claiming we violated your terms and conditions by using codes you emailed.

Thank you for allowing us to consider other brands as Samsung doesn't care about loyal customers.

I purchased a Samsung Galaxy S26 phone and a Samsung Galaxy Tab S10 online. When adding these items to my cart, I selected Samsung Care+ for both ($119 for phone and $199 for tablet). Both of these Samsung care+ charges appeared on my invoice.
Whilst playing with my tablet (I'd never had one before, so was looking at everything), I noticed in the settings that it said it was not covered for Samsung Care+ (my phone said it was registered).

I contacted Samsung to sort this out and get the Care+ that I had paid for added to my tablet.

I spoke with Carmel, who was rude and kept talking over me. After an hour of being on the phone, she advised that the tablet I had purchased was not eligible for Samsung Care+. I asked for a refund and was told no because of terms and conditions.

Carmel couldn't use her brain to understand that if my tablet wasn't eligible for Samsung care+, then Samsung needed to give me my $199 back.

Carmel was unable to see my order (even with me providing the order number) as only the online sales team could view them. How ridiculous.

After asking to speak to a supervisor, the care+ team, and the complaints team (which Carmel kept ignoring my requests for escalation), I was finally told a supervisor would call me back by the end of the day.

Surprisingly, a supervisor (Christine) did all me back by the end of the day, and I repeated my request for a refund as Samsung couldn't provide the service I had paid for. Christine advised she would escalate situation and I would be contacted within two business days.

After waiting two weeks without any contact, I called Samsung and requested to speak to a supervisor.
The supervisor advised that the previous call taker (Carmel) had escalated the details of my phone with care+, not my tablet. Not explanation as to why nobody bothered to contact me.

The supervisor advised that as the tablet didn't have a care+ profile/account, the care+ team wouldn't talk to me (wtf).

This supervisor advised they would escalate the refund urgently with the back office and I would be contacted within 24 to 72 hours.
I am now waiting for this to occur.

To be clear, the Samsung website promoted Samsung care+ when i was on the tablet page, and when I added the tablet to my cart it asked if I wanted Samsung care+ for it.

If care+ is not available on some models, then the website shouldn't be telling people they can add it to their product.

quality complaint lodged the day after delivery and after speaking with 9 different Samsung agents and enduring 5 hours of my time over several days and repeatedly providing duplicate information regarding proof of purchase with each agent I was finally offered a refund due to it being a faulty product with no replacement available. But then they then refused to refund the delivery fee of $59 insisting they could not do this contrary to Aust Consumer Law but out of the kindness of their heart they instead would offer me a digital visa voucher for $59 that can only be used at participating retailers and it will be 30 days before I am refunded- 50 days after purchase! Outrageous service and their policy is unashamedly in direct contradiction to consumer law. Do not buy Samsung Online!

Moved from apple to Samsung becaue i liked the look of the new ultra watch.

Purchase an S24 ultra phone and Ultra watch from ebay only to find that the watch was from Saudi Arabia.

The issue is that even though this watch and phone combo ia able to use the additional Medical functions in both countries. Samdung has forced its so that regiona cannot work with each other. Not content with selling products they force people to match the products sold by country.

Thsi means that a perfectly legitimate Samsung product sold in Australia with the exact same specs and exact same Federal medical clearances should not be allowed ot be region locked out just because samsung wanst to charge almost 100% more through its own channels

Terrible customer care.
Lodged a complaint more than 1 week ago and still haven't received a response. Contacted them several times and get told the same thing each time - 'it's being reviewed' Funny thing is that originally I was told 3 days!!
Never buy a Samsung product again.

Extremely disappointed with my Samsung Galaxy S26 Ultra experience. After switching to Samsung, I expected a premium phone, but the issues have been frustrating from day one.
The speaker quality is poor compared with other flagship phones, and phone calls do not sound clear. The call audio feels thin and low quality, which is a major problem for a phone that is meant to be used for communication.
The biggest disappointment has been the voice assistants. Both Bixby and Hey Google struggle with basic instructions, fail to recognise simple names and commands, and often do not respond even after completing voice training multiple times. A flagship phone should be able to handle basic voice commands reliably.
When I contacted Samsung about my issues, I was not offered a refund and ended up being charged a handling fee, which made the experience even more disappointing.
After this experience, I would not recommend Samsung phones. I expected much more from a premium device and will not be choosing Samsung again.

Worst online delivery for white goods. 3rd party delivery contract arrives with inadequate trolley and refuses delivery.... Terrible Samsung customer service with long delay up to 30days in refund, that is reliant on 3rd returning the product to a Sydney warehouse.
I won't purchase through them again and I would never use a company who's delivery is contracted to AMC.

The worst washing machines ever! DO NOT BUY A SAMSUNG WASHING MACHINE

We did our research for washers and thought we picked a great reliable one based on reviews but it was rubbish! The aftercare support was rubbish too.

The trade-up deal is a con job. Samsung is having a huge issue understanding the meaning of the word "Second-hand" and expects the customer to provide them a new mobile as a trade-in. It is a joke and a trick to make the customers buy. A little scratch in your mobile will be used as an excuse to reject the trade-in agreed amount. Customers should be very careful with this dirty trick.

Bought a 49 monitor 10 months ago, still under warranty, the jog button fallen apart by clicking it, it is made from very cheap material, and their support refuses to fix it, I had to report them to ACCC, very dodge, when you buy their products always remember it comes with no support, I would never by any thing from them again.

If I could burn Samsung to the ground I would. The unreliability of this phone has literally RUINED my life. I hope every single person who profits from this company gets what is coming to them from the universe. DO NOT EVER BUY A SAMSUNG PHONE. You would be better off with a tin can and a piece of string. The battery will die, no chargers will EVER work, and your life will be RUINED.

Awful company as for communicating with customers or offering help with an issue. Been trying for days now to sign into my account. I received a message stating there was suspicious activity on my account and I needed to contact customer service. OK I did make contact and was instructed to sign into my account. I tried and got the.message "your account is blocked due to suspicious activity contact customer service. OK I did, again and again it's a joke, the company is all robots and they only know so many responses, and solving a real problem is not in their tool bag. So ive waited 5 days now and believe it is time to move on to someone willing to help. Maybe apple or.google. Goodluck folks samsung asks an awful lot of their customers.

​My family and I have been loyal Samsung customers for the last 8 years, purchasing dozens of their devices. However, my recent experience with my Galaxy Z Fold6 (Ticket number: 4437881227) has completely shattered my trust in the brand.
​The internal screen completely blacked out. The outer front screen works perfectly fine and there are absolutely no cracks or damage to the glass anywhere. Despite this, Samsung rejected the warranty repair, claiming "physical damage" solely because of minor scuffs and tiny corner dents from normal, case-less use. They are now demanding an astronomical $950 to repair what is clearly an internal hardware fault.
​To make matters worse, the support process has been an absolute nightmare full of broken promises:
​They misled me by claiming the store could handle a 24 to 48 hour turnaround repair.
​Over the phone, I was told a case manager would call me that same day. It took two full days just to get a call back.
​Now, they are adding an extra three days just to let me pick up the device.
​It is incredibly disheartening to see a premium, expensive device fail, only for Samsung to use normal wear-and-tear as an excuse to avoid honoring their warranty. This is no way to treat warranty.