Saniflo Specialists Avaliações 

277
O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Prompt appointment date. Craig arrived within the 2 hour slot given. Very polite and informative. Explained the problem..remedied the issue with no mess at all. Immediate invoice and job description s... Ver mais

Avaliado com 5 de um total de 5 estrelas

Just had craig as first visit from saniflo. Am delighted with the service. Craig was excellent , professional and experienced and sorted both units out fixing problems he went above and beyond. Best p... Ver mais

Avaliado com 5 de um total de 5 estrelas

Had 2 macerators to service of different makes and ages. Jon dealt brilliantly with both of them and was able to give clear advice on how to keep them working to the best of their abilities. He left b... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Last year we replaced our saniflo using saniflo specialists. That installation was done quickly and professionally. Since we've had cause to call Craig out as something had been dropped into the unit... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Encanador

Escrito pela empresa

With over 20 years in the industry, our team of expert engineers have an abundance of experience providing quality Saniflo solutions to homeowners and commercial properties. From repairs and installations to specialist servicing and maintenance, Saniflo Specialists provide expert nationwide support for macerators and pumping systems. For ongoing peace of mind, Macerator Cover helps customers save up to 35% on annual servicing with priority support and exclusive member benefits from just £19.99 pcm. This is why we strive to offer all our customers same or next day availability to fix any problems you are experiencing and we aim to get your macerator back up and running within an hour.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

277 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 37% das avaliações negativas

Normalmente responde dentro de 2 semanas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,6

Todas as avaliações

(277)

92 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Excellent service efficient from the…

Excellent service efficient from the start. The engineer was a delight did a great job. Explained everything he had done.

20 de dezembro de 2024
Avaliação não solicitada
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Resposta da Saniflo Specialists

Thank you for your kind words! We're glad you had a great experience and appreciated the engineer's work and explanations. - Olivia

Avaliado com 5 de um total de 5 estrelas

Exceptional work from you engineer…

Exceptional work from you engineer Ethan, was in the house, dealt with the matter sufficiently and went above and beyond to assist and explain what to do in future. Additionally had numerous people for various companies enter the house and do leave a mess, but Ethan kept every clean and tidy and any mess made was rectified there and then. Great work many thanks

20 de dezembro de 2024
Avaliação não solicitada
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Resposta da Saniflo Specialists

Thank you for the wonderful feedback! We're delighted Ethan provided exceptional service and left everything spotless. We’ll be sure to share your kind words with him! - Olivia

Avaliado com 5 de um total de 5 estrelas

Jordan was absolutely fantastic

Jordan was absolutely fantastic , as part of the service plan , he came within the hour to fix a block and service the unit , all fixed within 2 hours.. super life saver at a such a busy time of the year … highly recommended

19 de dezembro de 2024
Avaliação não solicitada
logotipo da Saniflo Specialists

Resposta da Saniflo Specialists

Thank you for your kind words! We're thrilled Jordan could assist you so quickly and effectively. Your recommendation means a lot to us! - Olivia

Avaliado com 5 de um total de 5 estrelas

Excellent service

From the first contact with Olivia to Jordan the engineer the whole experience was superb. Once booking was confirmed I was kept informed via txt . Jordan was quick efficient and professional. Went through the invoice and the pictures he had taken of the process. Highly recommended

19 de dezembro de 2024
Avaliação não solicitada
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Resposta da Saniflo Specialists

Thank you for your kind words! We're thrilled you had a great experience with me and Jordan. We appreciate your recommendation! - Olivia

Avaliado com 5 de um total de 5 estrelas

Great Service

Had Saniflow specialists in today to an electrical fault with my macerator. After phoning yesterday, I was worried that I would be without the use of it all weekend. Thanks to Olivia for sorting it with the engineer Craig to come the next day. He started earlier than normal just to get the job done. He arrived at the time he said would, was polite ,and friendly and gad it working in no time . Great service .

13 de dezembro de 2024
Avaliação não solicitada
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Resposta da Saniflo Specialists

Thank you for your kind words! I'm glad Craig could help get your macerator fixed quickly. We appreciate your feedback and are always here to provide great service! - Olivia

Avaliado com 5 de um total de 5 estrelas

Easy to book .Kept informed as to…

Easy to book .Kept informed as to progress.Sensible price and excellent service.

10 de dezembro de 2024
Avaliação não solicitada
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Resposta da Saniflo Specialists

Thank you for your feedback! We're glad you found the process easy and the service excellent. We appreciate your support! - Olivia

Avaliado com 5 de um total de 5 estrelas

Service from booking to repair was…

Service from booking to repair was great. Jordan was really friendly and sorted the problem really quickly - thank you!

10 de dezembro de 2024
Avaliação não solicitada
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Resposta da Saniflo Specialists

Thank you for your feedback! We're glad Jordan could help quickly and make the experience great for you. - Olivia

Avaliado com 5 de um total de 5 estrelas

The engineer was polite and efficient.

The engineer was polite, efficient and a clean worker. He explained all of the options open to me. So I'm very pleased with the outcome and the service delivered.
Many thanks Elaine Adams

9 de dezembro de 2024
Avaliação não solicitada
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Resposta da Saniflo Specialists

Thanks for the feedback, Elaine! We're really pleased that you enjoyed the best experience. If you ever need anything in the future, let us know. Olivia

Avaliado com 5 de um total de 5 estrelas

Friendly service

Jordan was super friendly and efficient, quick and job done perfectly! If only all plumbers were this friendly!

2 de dezembro de 2024
Avaliação não solicitada
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Resposta da Saniflo Specialists

Thank you for your feedback! We're glad Jordan provided friendly and efficient service. - Olivia

Avaliado com 5 de um total de 5 estrelas

The experience with the engineer Jorrdan…

The experience with the engineer Jordan was brilliant, friendly and very knowledgeable. A very caring young man. Would give more than 5 stars if it was available.

25 de novembro de 2024
Avaliação não solicitada
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Resposta da Saniflo Specialists

We're so pleased you had such a good experience, anything else you need, give us a call and thank you for such a glowing review of Jordan, he's a great engineer!

Avaliado com 5 de um total de 5 estrelas

First class service from start to…

First class service from start to finish. From the first call to Olivia, to the arrival of the extremely polite and very professional engineer, Jordan, our first experience of Saniflo was excellent. Nothing was too much trouble. In fact we were so pleased with the whole experience that we even took out a service contract with them. We feel really confident with the work Jordan carried out. Excellent! Thank you Saniflo.

14 de novembro de 2024
Avaliação não solicitada
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Resposta da Saniflo Specialists

Thank you for your fantastic feedback! We're delighted you had an excellent experience from start to finish, and we're thrilled to hear you're confident in Jordan's work. Thank you again! - Olivia

Avaliado com 5 de um total de 5 estrelas

Great service

We had a saniflo maccerator fitted today. Ethan the guy who fitted it was so helpful, his knowledge and professionalism are second to none.
I Would definately recommend if anyone is thinking of getting a saniflo installed to use this company.

7 de novembro de 2024
Avaliação não solicitada
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Resposta da Saniflo Specialists

Thank you so much for your kind words! We're thrilled to hear you had a great experience with Ethan and are happy with your new Saniflo macerator. We appreciate your recommendation! - Olivia

Avaliado com 5 de um total de 5 estrelas

Excellent, efficient, friendly service.

The engineer arrived slightly late - because a previous job had taken longer than expected - but that was more than compensated for by the excellent, friendly service he supplied. The macerator had stopped working suddenly a couple of weeks before; he explained what the problem was likely to be, replaced the faulty parts (diaphragm and capacitor) after giving the unit a thorough clean. He was very efficient, gave me useful advice for future maintenance, and left everything clean and tidy....a perfect job. Thank you.

6 de novembro de 2024
Avaliação não solicitada
logotipo da Saniflo Specialists

Resposta da Saniflo Specialists

Thank you for your kind feedback! We're glad to hear our engineer could resolve the issue efficiently and provide helpful advice. We appreciate your patience and are happy you were pleased with the service!

Avaliado com 5 de um total de 5 estrelas

Blocked macerator

We had problems with our Saniflo toilet and chose to use this company because of the large number of five star ratings, all of which it turned out were well-deserved. It was certainly the best decision we could have made. Our engineer was called Jordan, a delightful young man, who was clearly very knowledgeable and explained everything to us in detail and in language we could understand. He offered us options regarding treatment without being pushy and the total of 279.00 for call out and service all-in was well worth paying, especially when we saw what was going on. I had expected to pay much more but all was dealt with in 90 minutes and payment was quick and easy. Jordan worked quickly, quietly and efficiently. He arrived within the timeframe offered and left our toilet looking just as it did if not better than before. We were given detailed advice on how to proceed in future, what to use and what to avoid and he was thoroughly polite and respectful throughout. I would have no hesitation recommending him or the company. Thank you so much, Jordan.

30 de outubro de 2024
Avaliação não solicitada
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Resposta da Saniflo Specialists

Thank you so much for your kind review! We're thrilled to hear that Jordan provided such a positive experience and made everything clear and straightforward for you. It's wonderful to know you felt well taken care of, and we're glad our pricing and service met your expectations. We appreciate your recommendation and look forward to helping you again in the future! - Olivia






Avaliado com 5 de um total de 5 estrelas

Absolutely brilliant service from…

Absolutely brilliant service from replying to first phonecall, booking in and coming to repair and exchange to a new Saniflow..Could not fault them..Iv forgotten the gentlemen’s name that came but he was so friendly and informative all the way..will not be using anybody else in the future but these GuYs

30 de outubro de 2024
Avaliação não solicitada
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Resposta da Saniflo Specialists

Thank you so much for your positive feedback! - Olivia

Avaliado com 5 de um total de 5 estrelas

Ethan was very helpful

Ethan was very helpful. Provided an accurate eta, cleaned and repaired the unit and got it up and running in approx half an hour. He was also very polite! Keep up the good service.
Geoff Simmonds.

29 de outubro de 2024
Avaliação não solicitada
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Resposta da Saniflo Specialists

Thank you for taking the time to leave us a fantastic review! - Olivia

Avaliado com 5 de um total de 5 estrelas

On time, quick work, top notch

We had our macerator unit changed by Ethan.

Super friendly guy, really quick work. Turned up on time and was in and out in an hour.

Top bloke

28 de outubro de 2024
Avaliação não solicitada
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Resposta da Saniflo Specialists

Thank you for leaving us a 5 star review! - Olivia

Avaliado com 5 de um total de 5 estrelas

Great company, Jordan a fantastic engineer

We contacted Saniflo Specialists via the contact form on their website and Olivia called me back within about 20 minutes. She quickly got us booked in for the following day and within minutes I had received email/text confirmation and a two-hour time slot. The next morning, I received a message to say the engineer was 60 minutes away. Jordan was absolutely fantastic. He quickly found the problem and clearly explained it to myself and my husband, taking the time to make sure we understood. He even took a video to show us where the water was leaking from. Jordan was extremely friendly, personable and easy to talk to. I was very comfortable having him in our home. He was able to fix the problem using a part from his van and gave us some suggestions as to how we could dry out the area under the floorboards that was wet because of the leak. After Jordan left we very quickly received an invoice. I wouldn’t hesistate to use Saniflo specialists and Jordan again in the future.

22 de outubro de 2024
Avaliação não solicitada
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Resposta da Saniflo Specialists

Thank you so much for leaving us a fantastic review! - Olivia

Avaliado com 5 de um total de 5 estrelas

Saniflo experience

My Engineer Jordan was brilliant found the electrical fault very quickly. A most pleasant young man who chatted to me it was so good as I am 83 housebound and disabled. He really made my day Jordan is a credit to your company I was so glad to have such a wonderful engineer.

4 de outubro de 2024
Avaliação não solicitada
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Resposta da Saniflo Specialists

Thank you so much for leaving us such a fantastic review! - Olivia

Avaliado com 1 de um total de 5 estrelas

Terrible service, worthless guarantee, avoid

Terrible service and misleading guarantee . Sanilflo failed very soon after install . When I rang up told I had to pay call fee out and for any parts. Asked what the guarantee would cover if not parts or labour, even though told we had a guarantee at point of sale . They don’t pick up the phone and instead text you saying they are on the phone to someone else . Very defensive saying it can’t be them even before it was assessed. Now having to get an independent plumber to look at it and claim through insurance . Avoid at all costs

2 de setembro de 2024
Avaliação não solicitada
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Resposta da Saniflo Specialists

Sorry you feel you have not had the best experience! As explained, unfortunately, warranties don’t cover blockages as a result of misuse of the unit. Based on the information provided, we gave an estimate of a diagnosis in advance of our engineer’s returning which in this case, turned out to be accurate - Olivia.

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