SSD Avaliações 

120
O TrustScore é 4 de um total de 5

3,9

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Sapphire Studios Design has made me feel like an absolute king. Got my partner the 18k Gold 'Aspen' White Gold engagement ring with hte Moissanite upgrade and my parter is over-the-moon. Absolut... Ver mais

Avaliado com 5 de um total de 5 estrelas

I purchased the Angel Wing Cuff bracelet and it is beautiful.Crafted with high quality components, dainty yet solid piece of jewellery.Looks stunning on ,Simply divine! Postage was faster then expecte... Ver mais

Avaliado com 5 de um total de 5 estrelas

I own two stunning rings from Sapphire Studios (Aphrodite and Shadows) and they are both perfect. My engagement ring is adorned with skulls and the mystic topaz stone is one of the prettiest stones I’... Ver mais

Avaliado com 1 de um total de 5 estrelas

Tried to talk to them about getting a custom ring with an unlimited budget. I received a really rude response saying no and that my design wasn't viable. It's fine that they can't make it and don't wa... Ver mais

A empresa respondeu

Detalhes da empresa


Informações de contato

3,9

Muito Bom

O TrustScore é 4 de um total de 5

120 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 50% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,9

Todas as avaliações

(120)

6 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Absolutely love my ring!

Absolutely love my ring!
When I opened the ring I was literally shaking at how beautiful it is! The quality is good and so intricate while also being really delicate.
I asked alot of questions prior to purchase as I was nervous about buying online and without seeing in person, they were really helpful and replied fast. I customised the centre stone to my birthstone. I love that it's really unique, nothing like I have seen while looking at jewellery stores here.
Delivery was super quick too when sent out.

8 de janeiro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Above and Beyond Customer service

My partner fell in love with the beautiful coffin Gem and Sapphire Studios was the way to go.

From the amazing product to what can only be described as Top Tier Customer Service Sapphire studios where the best. I'm based in the Republic of Ireland and with time difference and time of year one could be forgiven for thinking one wouldn't receive such prompt, thoughtful and reassuring help. You would be wrong. The guys went above and beyond to ensure that even in the midst if a near catastrophe they came through quickly and discreetly. In short; I couldn't recommend these guys enough!

A very nervous man had a beautiful moment and one we will cherish forever.

12 de dezembro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Wedding Band for Elopement

My fiancé had proposed back in May 2020 with the Ivy Fleur engagement ring. After a year of figuring out what we wanted to go, we decided to get eloped this upcoming December back in October. I reached out about getting the band to match the engagement ring, however I didn’t have any of the original order information. Thankfully they were able to find my fiancés original order, and they were able to make a quote for the custom make of the ring.

I wasn’t sure if we would see the band prior to our elopement in 4 weeks, as it would ship in 15-25 business from our contact at the end of October. However it shipped on November 19th from Australia, and arrived (and was delivered) in Canada on November 23rd. I did opt for the express shipping, and can agree it was worth it! Only downside was paying duty, but they have no control on me having to pay that!

I can’t wait to add more pieces from them to my collection, and excellent customer service! Thank you again!

24 de novembro de 2021
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

2 (sort of) Great experiences Sapphire Studios

---- Updated Review on 24/01/2022 ----
I am posting an update on my review of the Ivy Fleur Engagement Ring due to the main Gem Stone having fallen out and being lost after under 6 weeks of use.

The ring had no damage, had not been knocked and is only really worn at home or out to dinner / seeing family etc. My Fiancee had not work it at worn or doing anything activity based.

We contacted Sapphire about this to be told the lost stones are not covered by warranty.

To their credit Sapphire did offer a replacement stone at a reduced price and were willing to ship this out without needing the ring back first.

We sourced a local Goldsmiths to replace the stone & modify the ring, adding 4 small claws to stop the stone from falling out again in future.

Given the expense of such an item, disappointed it didn't even last 6 weeks before failing.

Left original review below as all of that is still true. But if buying from abroad like I am (UK) just be aware it's not easy & is expensive to return goods to AUS if they should go wrong.

---- Original Review on 22/01/2021 ----
2 Great experiences now with Sapphire Studios.

First off I was after an engagement ring with floral metal work, being the only place I could find online that offered the sort of thing I was looking for I took the plunge on an Ivy Fleur ring. Delivery time and shipping were as described (Aus to UK). The ring itself is amazing quality and looks fantastic, my now Fiancée is absolutely made up with it.

Not content with that, I decided to place a second order for the 418 Cherry Blossom Earrings and 512 Cheery Blossom Necklace. I had these made as a custom order in different colours. Again, delivered on-time and they look amazing - Just wish I could give them to her before Christmas now!

On both occasions I've found the communication with Sapphire to be excellent, prompt responses to questions, bespoke ordering was very easy and website is easy to use to track the order.

Website FAQ is also very useful for questions, especially when ordering blind and internationally!

Sapphire are now top of our list when it's time for us to do our Wedding Ring shopping!

22 de novembro de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Shockingly rude customer service experience

Tried to talk to them about getting a custom ring with an unlimited budget. I received a really rude response saying no and that my design wasn't viable. It's fine that they can't make it and don't want to talk about alternative designs, but the tone of the email was super harsh and critical. Buying an engagement ring should be an enjoyable experience, but instead their tone was strange and upsetting. I've since spoken to two other jewelers (one online, one local) and they either didn't have any issue with the design, or suggested thoughtful adjustments to make it easier to craft. I would have given up on my dream ring if I had listened to Sapphire Studios.

5 de novembro de 2021
logotipo da SSD

Resposta da SSD

Hi Molly,

Thanks for your review. You sent a design through to us via our design your own page. We thanked you for sending it and our team politely advised that the design wouldn't be viable to make as there were several very small characters and flowers that were not on the ring structure.
I know it may not have been want you wanted to hear, we certainly didn't mean to offend, so our apologies :)
At the end of the day, we only want to provide a quality product that is wearable.
Of course, we are willing to work with you, however, the design picture you sent us was not possible structurally or castable, that was our professional opinion. But that's great if you have found someone to make it, wishing you all the best!

- Sapphire Studios

Avaliado com 5 de um total de 5 estrelas

We ordered the Prism bridal set

We ordered the Prism bridal set with a pink sapphire stone. Our order was placed September 27th.

A week before November 4th and a month of silence from Sapphire we decided to reach out to see the status of the ring. We were told that the ring would not meet the deadline and would be shipped on November 4th to 5th.

At first we were mad but the lateness was due to world events out of the control of Sapphire. Even though that is the case, Katie came through and did all she could to make sure the ring was sent out as fast as possible.

I appreciate the hard work that Sapphire does to make sure things work out no matter what. I'm sure the ring will be wonderful when it arrives, we are looking forward to it!

2 de novembro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

All right folks

All right folks!
So I am late for picking a wedding ring (of course) and my fiancée is disappointed and sad because she fears she won't have a ring for the wedding. So, I contact Sapphire Studios to save my behind in the hopes they can have it done and shipped from Melbourne to Montreal (Canada) in something like less than 2 months (which is outrageous as if I was the only client), but they pulled it through!!!

We received it today 1 month and 10 days after ordering it.

Ring is a beauty and way bigger than I expected! Packaging is neat! Fiancée is happy. I am relieved and about to have a happy wedding in less than a week 😄

Thank you for your efficiency and crafting skills Sapphire Studios!

APIDTA!

18 de outubro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Alice white gold ring

I just received my Alice white gold ring (with rabbit and flowers) and just adore it. The craftsmanship is magnificent and the design is both whimsical and beautiful. My partner bought this ring for me as an Eternity ring, making it even more special. Thank you Sapphire Studios I shall always treasure this lovely ring.

13 de outubro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Loving their perfumes

I recently purchased the Alice and Immortal pefume  and was pleasantly surprised. I normally don't buy perfume blind as like to know how the scent will react to my skin but took the gamble and glad I did. Not only are the bottles stunning, they are both beautiful fragrances. Extremely impressed.

11 de outubro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

purchased Both our wedding rings from…

purchased Both our wedding rings from Sapphire Studios 3 years ago. I can say both rings still look like the day we purchased them.They have great customer service and quick turnaround times and designs that are quite frankly unique.I highly recommend them.

6 de outubro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Quick and high quality service

Quick and high quality service. They fixed my wedding ring within just a few days. Very friendly staff, easy to communicate and they actually listen to make sure they got it right to my demand.

23 de setembro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great Service

Made a custom necklace exactly to my specifications. Everything came out beautifully and the packaging and presentation was astonishing. Shipping was fast and customer service was great and very responsive. They were very accomodating to make any changes I needed on my piece.

22 de setembro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great service

Great service I was on a ship in the artic circle and they were on lockdown in Australia an stil gave a great service. Just maybe inform the customers that if take payments plans the ring will not ship until the plan is completed. The rings were obviously amazing so she said YES !

6 de setembro de 2021
Avaliação não solicitada
logotipo da SSD

Resposta da SSD

Thanks so much for your review Yannick.
Please note this information is on the payment plan at checkout and must be agreed to.
So glad she loved it and congratulations!

-Sapphire Studios Design

Avaliado com 5 de um total de 5 estrelas

I purchased the Angel Wing Cuff…

I purchased the Angel Wing Cuff bracelet and it is beautiful.Crafted with high quality components, dainty yet solid piece of jewellery.Looks stunning on ,Simply divine! Postage was faster then expected, excellence with service .The gift box it arrived in with the velvet pouch and quote ,very elegant .Carefully made with love ,couldn’t ask for anything more .Perfect in every sense . Love it !

19 de agosto de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Sapphire Studios is great!

Sapphire studios responds quickly to messages, and has very fast shipping time. My Alice perfume arrived in a beautiful box. I love the smell! Thanks a lot.

3 de agosto de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Perfection...they worked with me to…

Perfection...they worked with me to customise my ring and made the entire process so easy.
I’ve never been a diamond girl and a Alexandrite was my dream stone. In changes in daylight to nighttime and looks different under certain lights.. This is the most beautiful ring I've ever seen let alone owned.
I felt like I was taking a risk buying a ring online but I couldn't find anything like this elsewhere.
The quality is really good and the band is the perfect width (not too thin/thick), sizing is perfect.
The ring came in a nice box (currently holding all my other jewels)
Sapphire Studios was patient with me all the times as I changed little things! Great customer service and quick replies. I would definitely recommend and will be back for my partner's ring soon.

31 de julho de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

In the USA and received the destiny…

In the USA and received the destiny bridal set from my fiance. Absolutely love the rings, the prices, and we had the option for the center stone. I am constantly getting compliments on my engagement ring and besides the sentimental value from the game the ring is inspired by, the set itself turned out absolutely gorgeous! Highly would recommend!

10 de junho de 2021
Avaliação não solicitada

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