SSD Avaliações 

120
O TrustScore é 4 de um total de 5

3,9

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Sapphire Studios Design has made me feel like an absolute king. Got my partner the 18k Gold 'Aspen' White Gold engagement ring with hte Moissanite upgrade and my parter is over-the-moon. Absolut... Ver mais

Avaliado com 5 de um total de 5 estrelas

I purchased the Angel Wing Cuff bracelet and it is beautiful.Crafted with high quality components, dainty yet solid piece of jewellery.Looks stunning on ,Simply divine! Postage was faster then expecte... Ver mais

Avaliado com 5 de um total de 5 estrelas

I own two stunning rings from Sapphire Studios (Aphrodite and Shadows) and they are both perfect. My engagement ring is adorned with skulls and the mystic topaz stone is one of the prettiest stones I’... Ver mais

Avaliado com 1 de um total de 5 estrelas

Tried to talk to them about getting a custom ring with an unlimited budget. I received a really rude response saying no and that my design wasn't viable. It's fine that they can't make it and don't wa... Ver mais

A empresa respondeu

Detalhes da empresa


Informações de contato

3,9

Muito Bom

O TrustScore é 4 de um total de 5

120 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 50% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,9

Todas as avaliações

(120)

6 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Outstanding Customer Service & Jewelry to Match!

Sapphire Studios not only has exceptional customer service, they have have incredible products to match. Unfortunately, I recently lost my wedding ring and came to the conclusion after three days of searching, it was gone. I ordered a replacement ring and soon realized I ordered the wrong cut. After making this realization, I immediately emailed Sapphire Studios and explained the situation. They quickly emailed me back with a solution and rushed the production of the ring into manufacturing. It’s welcoming to know that although there is a twelve hour time difference between us (I am in California PST), we were able to have quick and efficient dialogue. They made an unfortunate situation solvable and for this I am very grateful! Highly recommend this incredible company.

14 de fevereiro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

This ring really exceeded my…

This ring really exceeded my expectations. Sapphire Studios helped me custom design the ring of my dreams. I had a vision of what I was after and gave them a picture. They were helpful showing me what worked and what didn’t with my design. Communication was superb! I had a deadline and they got it to me in time, actually earlier than expected. In the end it’s even better than what I had initially imagined. As soon as I received my ring it brought tears to my eyes. Its well made and the packaging is gorgeous too. It's delicate and elegant and I love that its unique to me.

2 de fevereiro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

This is the second ring I have…

This is the second ring I have purchased from here. I sadly lost my beloved first ring (from elsewhere) and they went above and beyond in getting us a replacement quickly as we needed for engagement photos.
This ring is gorgeous, there is no other way to describe it. It sparkles so beautifully in the light, and the setting is so intricate and delicate.
Good customer service and very quick replies. They were very patient with any questions (I asked them so many and they was always quick to answer in depth and kindly). I made some changes from the orignal ring. The quality is amazing I'm in love with my ring :)

3 de janeiro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Poor craftsmanship and customer service.

Incredibly unhappy with this company! After years of looking at their rings, I was pleasantly surprised to know my fiance purchased one to propose. I hadn't told him which one to pick, so both of us were disappointed with how different the ring looked in person from the website. Apparently they used computer generated photos, which is expressed nowhere on the website, so the actual ring was far more dull than what was pictured. When my fiance reached out to them after I expressed what he'd already been thinking, the reply was extremely dismissive. Of course they said we could return the ring, but because of the restocking fee, it absolutely would not have been worth it. The setting is also slightly bent, and I'm afraid the stone will eventually fall out, the ring also comes to a point that is very sharp and always snags clothing and pokes my finger. So for this reason and to preserve the black rhodium, I seldom wear the ring. I work from home, and don't leave often, so the ring is sitting in its case most of the time. However, after only a month and a half, the rhodium is already fading. Of course their reasoning is that it depends on oils, water, blah, blah, I rarely wear the ring and I've never showered with it, never washed dishes with it, never worked out with it. Yet it's already fading. Again, when we reached out, another dismissive reply. I know some people are happy with their purchases, but if you're getting something that you may ever need customer service for, I would recommend shopping elsewhere. For a company that I'd been looking forward to purchasing from for years, the level of disappointment is immeasurable. Would not recommend this company to my worst enemy.

29 de janeiro de 2023
Avaliação não solicitada
logotipo da SSD

Resposta da SSD

Thanks for your review.
Black rhodium is a temporary finish only, this can last days to months as per the description on the product. We do make this clear.
This wears to white gold underneath which we find many leave or you can polish back to white gold. Otherwise the black plating can always be re done at anytime.
We include a care guide to extend the wear of black rhodium as much as possible. Water, soaps, sanitizer etc, will cause this to wear faster.
All jewellery from anywhere is rhodium plated, usually in white, rose, yellow gold and these all wear the same, however black rhodium is obviously more noticeable when it wears off.

Avaliado com 1 de um total de 5 estrelas

‘Valencia’ Gold Bat Engagement Ring

Purchased the ‘Valencia’ Gold Bat Engagement Ring. The ring arrived and the wing tips were razor sharp. These have injured my partner and she has had to stop wearing the ring. After contacting customer service and providing pictures of the cuts caused by this ring I was told I could either send the ring back to be inspected and the cost of which I would have to cover myself - this response felt like I was being accused of lying about the fault with the ring. The 2nd option was to get this fixed by a local jeweller the cost of which I would again need to cover myself.
A once in a lifetime experience has been ruined by the faulty ring I received and the company's terrible attempt at resolving the issue.

25 de outubro de 2022
Avaliação não solicitada
logotipo da SSD

Resposta da SSD

The wings on the 'Valencia' ring do come to a point by design as they are bat wings. We advised that you are more than welcome to send the ring to us to be inspected thoroughly, so we can comment further. We can then rectify if required, however, we are unable to help if the ring cannot be sent to us so we can inspect it. There is no charge for us to look at it or rectify if required.

As the wings are part of the top design elements and don't touch the side of the fingers, there should be no cutting of the finger, unless the ring is very loose or ordered in the wrong size.

We operate no different to any other business offering products to a worldwide audience, if an item is purchased outside of Australia we are unable to pay for postage for an inspection/repair or return, sorry. However as advised we are more than happy to inspect.

Avaliado com 5 de um total de 5 estrelas

Absolute perfection!

I cannot recommended Sapphire Studios higher to anyone looking for something different.
Seamless communication. Quick & easy transaction. Could not have asked for a more perfect ring. My husband to be & I absolutely adore the ring we purchased. Thank you so much Sapphire Studios

2 de dezembro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great product & customer service!

Great products well worth it! The shipping is super fast!!!! They answered all my questions and emails in a timely manner just an overall great experience with this company will buy from again!

5 de dezembro de 2022
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Studio Sapphire deserves its reputation…

Studio Sapphire deserves its reputation and recognition, its approach and respect to the customer, the speed of execution, the form of payment, but the contact with the customer deserves special recognition. Despite a small hitch in the form of a stone falling out, the Studio rose to the challenge and fixed the ring without any unnecessary questions. The ring itself, the workmanship, the quality of the material are of a masterly standard (confirmed by an independent jeweller). With a clear conscience I have nothing left to do but to recommend this company. Greetings from Europe 😀.

24 de outubro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Gorgeous Alice in Wonderland

I have just received the fragrance "Alice" from Sapphire Studios Design. It is absolutely gorgeous. Not only the fragrance but the bottle top of Alice is amazing and the box it came in was unbelievable. Well done and thank you Sapphire Studios Design for my amazing perfume.

20 de outubro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

LOVE my wedding set ❤️

I ordered the Destiny bridal set since I had kept having mishaps with my engagement ring and was skeptical of ordering from another online jeweler but had been eyeing the set for a while, and decided to bite the bullet and go all out for my wedding. Couldn’t have made a better decision! The ring shipped in plenty of time, it fit perfectly, and it shines like no other. Already have gotten so many compliments on how unique and gorgeous it is. I am very pleased with my experience and how responsive and helpful Blair is! She answered all my questions to make sure I got what I wanted. Thank you!

12 de agosto de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

They were super helpful and even able…

They were super helpful and even able to help me with get my item on time for my special occasion.
I can’t believe the detail. I was terrified to buy something like this online, but diamonds verified independently as real.

The ring is beautiful. It looks even better live. All the little details are amazing and obviously a lot of care is taken.
Definitely recommend.

I also purchased their Alice perfume for my wedding and it's absolutely gorgeous, a lovely floral scent.

13 de julho de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great purchase

The ring came quicker than I had expected and when I got it it is so beautiful! The detail in this ring is immaculate and I will definitely be ordering again.

7 de setembro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I luckily won a competition for a…

I luckily won a competition for a limited edition ring on Instagram. The staff were lovely in dealing with getting my size and address. They let me know how long it would take etc. The delivery was quick considering it was coming from Australia to Scotland also. The ring was made absolutely beautiful, I am so happy with it!! I will order soon as there is so much I love on this website. So thank you again for everything :)

14 de julho de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Skulls and sparkles are my vibe!

I knew which engagement ring I wanted before I even met my husband! When it was time to propose, my hubby knew where to go, as skulls and sparkles are more my vibe than the traditional diamond ring. I had to have the band altered but the process was easy and fast.

Choosing my wedding band to match was easy too, as it was part of a set. The team was great to deal with and turnaround time was faster than expected.

27 de junho de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amazing service, high quality workmanship

I reached out to them with a custom request and they were patient with all my questions. Who ever replied to my emails was very professional and responsive as well. I order the Avalee ring and had my fiancé's wedding band completely custom made. The whole process was easy, thorough, and awesome. The rings were even delivered almost 3 weeks sooner than expected. If you are debating, debate no more and go for it! You won't regret it. ^_^

11 de junho de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Unique designs and perfect customer…

Unique designs and perfect customer service. I've ordered and customised my sister's 30th birthday gift, Sapphire studio made it ready and delivered it on time in a very beautiful packaging to WA. My sister loved it. Thanks a lot👌👌👌

22 de abril de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Customised beauty

I created a custom ring with Sapphire Studios.

I couldn’t quite find what I was looking for so decided I wanted to get something custom made. My design was quite complex so I knew I need a good jeweller. As soon as I saw Sapphire Studios work, I knew they would be able to help as they had some really intricate designs with finer details. From the first email they were really helpful and offered lot of advice on my design.

When they sent me the design for my approval and I was blown away. It was what I had pictured but even better! I was super excited to see it in person and it certainly didn’t disappoint. Words cannot describe how much I love it! The size is perfect and it’s so unique to me, I love how no one else has this ring. The quality is incredible and exactly what I hoped for with all the small details.

From start to finish they were really good to deal with. Highly recommend them if you want something that’s intricate and unique.

11 de abril de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Engagement ring

My boyfriend got the Queen of hearts ring and proposed shortly after. it's so wonderful and fits perfectly

5 de março de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Engagement ring of my dreams

Engagement ring of my dreams, completely exceeded my expectations. I was a bit nervous about buying online but this experience couldn’t have been better. Customer service was very friendly, quick and helpful. They helped me customize it to the stones and metal I wanted.

It’s even more beautiful in person! Very well made and sizing is perfect. I get so many compliments on it and it arrived a lot quicker than I expected. I have followed Sapphire Studios for years on Instagram and I'm so happy to finally own one!

7 de fevereiro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I am more than happy with my "Alice"…

I am more than happy with my "Alice" fragrance it's so beautiful the hand painting is amazing and delicate it fits the bottle perfectly. I also love the smell of this fragrance. Quick rapid service and delivery time with extremely good packaging for postal. Thank you.

26 de janeiro de 2022
Avaliação não solicitada

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