Sarenza Avaliações 

Jag har försökt få tag på Sarenza i ett par veckor pga reklamation av ett par trasiga skor - men ingen respons. Undvik!

The worst online retailer i have ever used. Avoid using them.

I was not sure what to think of the company Sarenza when I first read these comments. Some of the ratings are really bad and I just hoped nothing would go wrong with my orders! Well, there was a problem with a slight flaw on one of the bags - a manufacturing fault not Sarenza's. Well, I am happy (and relieved) to say that their customer service was superb! They answered my email promptly, politely and efficiently. I will definitely be a returning customer.

jag beställde ett par uggs skor, tyvärr så misstänker jag att de inte var äkta, för smala (sådana som kineserna tillverkar) och ovansida av skor var falsk mocka plus att foder var syntetisk....falsk fårpäls! skumt med leveransen man får levererad till dörren ,jag skickade tillbaka skorna och då kom leveransbil och hämtade skorna, jag behövde inte gå och göra retur på posten, sarenza är inte anknuten till mobilbank, man måste låsa upp kreditkortet hos banken för att göra ett köp, jag fick tillbaka mina pengar men kommer aldrig att handla där igen.

I bought a pair of Adidas trainer but They don't look like original ! I will take them to the shop to confirm !!! The box was not in good condition ! when I saw the the shoes I could see some stain and very cheap looking ! I paid over £100 to the fake item? still I don't know ! something is wrong ...

I purchased a pair of dockers sandals from this company and the first time I wore them one of the straps snapped. As it was on holiday in the states, I emailed them to tell them I would be returning the shoes when I got back to the UK.
On my return I contacted the company several times, sent the photos requested etc. They stopped replying to my emails, so I wrote to the company address. I heard nothing back and received no refund. Having looked through the reviews there are several with similar experiences. I would not recommend this company and shall never order from them again.

Jag har köpt flertalet herrskor och fått rätt vara till mkt bra pris och kvalitet. Jag är mer än nöjd och kommer nog sluta köpa skor i butik.

Man får ikke sine varer, de trækker bare pengene og svarer ikke på mails!

Bra priser och helt okej utbud, men om du inte känner för att sitta på samma plats i evigheter för att motta leveransen ska du undvika att beställa från Sarenza. UPS står för leveranserna och det är det mest omoderna och serviceovänliga företag jag någonsin haft att göra med.
De har inga utlämningsställen, kör bara på kontorstid, kan inte lämna ens ungefärlig tid då leverans ska ske och för min del gjorde de fel TVÅ gånger då jag planerat om leveransen till andra adresser än min egen.
Hade Sarenza använt ett annat leveranssätt hade jag beställt från dem fler gånger, men nu kommer jag hålla mig så långt som möjligt från sajten.

Order items, all seemed to be fine except UK delivery by Hermes. Hermes never delivered and Sarenza refused to refund me until they have signed documentation from the carrier (when that carrier can't even deliver a parcel correctly).

1 month on - still no refund - really poor experience. My contract was with the company to deliver to me. They failed.

The real test of a company is how they react when something goes wrong. Searching for some shoes for a wedding I was delighted to see exactly what I wanted on Sarenza's site. I ordered what was described as the last pair available in my size but when they arrived they were the wrong colour. This was owing to an error on the website which was acknowledged by their customer services when i phoned to query it. Despite acknowledging their error they wouldn't send the correct ones through until they got the erroneous pair back. As orig pair (the last ones!) still showed as available on website i ordered them then and there over the phone rather than risk missing out on them. Advisor said he couldn't ensure correct pair would be sent through despite me bringing orig error and error on their website to his attention. Lo and behold five days later wrong colour delivered AGAIN so now i have two pairs to return - and to add insult to injury the pair i want still show as available on the site! I will never know if they are there and Sarenza just can't be bothered to ensure i get the pair i ordered or, as i suspect, they can't be bothered to correct the error on the site so perhaps other customers are having the same problem as me. Not impressed. I've seen numerous good reviews of customers who are pleased with their purchases but the acid test is how does the company perform when things go wrong; in my experience not well at all.

Jag måste säga att jag var otroligt tveksam till att beställa efter att jag läst otaliga omdömen från missnöjda kunder. Då priset ändå var så pass mycke lägre chansade jag, och har inget att klaga över! Skorna skickades dagen efter min beställning och jag fick dem levererade hem efter totalt 4 dagar. Rätt sko, rätt storlek och man kunde lätt följa paketet!

It’s a long story but last year I ended up paying £109 for a pair of Khrio Shika shoes for my wife. At the time the same those shoes were a LOT cheaper on various Sarenza sites across Europe but their systems won’t let you purchase abroad, not even with a French debit card on the French website

I now see that an even worse situation exists. The pound now buys a lot more euros than it did last year but those shoes are still £109 here but only a little over half that price in say Spain or Poland, about £56, when you do the currency conversion.

I complained about this in August and December last year and I have complained again this year. Sarenza don’t take this complaint seriously, they just fob you off with very lame (sic) excuses about 'economic constraints and currency differences', quite insulting actually.

No matter how much the pound goes up they stick steadfastly to their ultra-high UK prices. They seem to see the UK as Treasure Island and have no intention of playing fair or of being more European if there’s an opportunity to exploit their customers and make more profit.

I placed an order in January and was told it had been delivered 2 weeks later which it definitely had not. Contacted Sarenza and they sent me a proof of signature which was just a squiggle, clearly fake. Eventually I was sent a denial of receipt form (the first of which was "lost" in the post). I have signed the form and sent it back and was told I would be refunded within 10 days. I sent the form off 16 days ago and still haven't heard from them. It's now been 2 months since I placed the order and still no refund! Rubbish service and courier.
This might not be a common problem but if it does happen to you do not expect it to be resolved. Rather not take the risk and order from somewhere else.

Purchased some Pepe Jeans boots in November costing me over £90 for a Christmas present for my Dad. After 1 month of wearing them the rubber soles have already started to come away on both shoes? I would expect this maybe from Primark shoes but not designer, so it is pretty disappointing.

Emailed Sarenza and attached photos of the soles and requested an exchange. Bare in mind it takes them up to 3 days to reply to an email every time...I get a reply saying I 'need to send photos of the outer soles'...well that's what I had done so I reattached the original photos in case there was an issue in attaching them in my first email. 2/3 days later I get another email saying I 'need to send the underneath outer soles' - right okay but if you had specified that originally then this whole email conversation wouldn't have been dragged out a week.

Sarenza admitted the shoes were in fact faulty but they don't allow exchanges on faulty items (Um, why? It's not like I just changed my mind on the shoes). I have to find a large enough box for the shoe box to go into, find a Collect+ shop and send them back. I will then get my £92.30 refund – but I didn’t want a refund! The shoes weren’t in stock in that size – but I thought good customer service would be arranging a pair of the boots to be sent to me as an exchange when they came back in stock. I told them I was disappointed in this outcome and that I would just pay to get them repaired at my own expense. They’re now not replying to my emails – FAB customer service!!

Laughably today, since them not replying to my email - I have received an automated email saying my 'favourite item is back in stock!' - Oh look it's the Pepe Jeans boots that I can't get exchanged, but can re-purchase at £131.90!!!!!

Are they seriously expecting me to get a £92.30 refund and then re-buy the shoes off them at £131.90?! DISGUSTING

Det här var min första gång att beställa från Sarenza. Jag blev först väldigt tveksam till om jag faktiskt vågade beställa därifrån när jag hade läst alla recensioner, men jag är riktigt glad att jag gjorde det ändå! Leveransen gick fort och UPS ringde innan dem levererade paketet så jag visste när jag skulle vara hemma. Skorna jag beställde passade perfekt och var 100% äkta! Kommer beställa från Sarenza många fler gånger.

I have twice tried to buy a pair of shoes during 2014 at Sarenza and both attempts have been incorrect whereby Sarenza is at fault.

The first delivery featured a completely different model than what I had ordered. Wrong brand, wrong model. Item returned and re-fund received.

Nine months later I gave Sarenza a second try.
This resulted in a delivery in size 49 when I ordered size 43. The original label on the box said size 49 but on the opposite side of the box was a Sarenza label stating size 43. The shoe inside the box was size 49. A minor improvement given that it was the right brand and the right shoe, just 6 sizes too big.

I will not give Sarenza a third chance.

I like many other customers had a just complaint with the stitching around my husband's sketchers. They sent me e mail after e mail requesting I take photos of the problem then a photo of the soles then another one of the uppers etc. in the end they offered me up to 15.00 to take them to a cobbler and get them stitched, providing I got a receipt they would then send me the money. After seeing that other customers were still waiting for refunds etc I decided not to bother and will not deal with this company again, absolute rubbish customer service.

I found some amazing sandals on the Office website but unfortunately they had sold out of my size (as they almost always have with any nice shoes). So I googled the sandals and found them at Sarenza and ordered straight away…. then looked at these reviews here and was quite worried and expected the worst! However, I personally had no problems (although I am not denying that other people have had big problems with them). The shoes were sent within a couple of days of the order and arrived quickly after that. One pair was too small so I did a returns form and dropped them off at a local pick-up place which was just round the corner from where I live (and I don't live in a town centre) and open every day till late so very easy to get to. And as soon as they received the shoes back they refunded me - just checked and the money is back on my account, with no charge for delivery. So I am very satisfied, and still have these absolutely amazing sandals. They were worth the risk ha ha!

I have been trying to return an order for two weeks now. Their online returns system crashes every time I try to enter a date and time for return pickup. So I have sent an email describing the situation to their Customer Service three times, but there has been NO answer so far! I'm so fed up with them that I'm willing to pay for the return myself, just to be over and get the refund. But guess what? The system does not allow me to print a returns label because it crashes at the previous step (the one I enter date and time for return pickup)!! Hahhaaa I think I'm losing my mind!