Sofa & chair where delivered 30 minutes earlier than was stated in the email. The men were professional and friendly. There were no issues putting the items together. Great experience. The sofa & c... Ver mais
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Veja o que dizem as avaliações
Service on purchase was ok, needed to find someone despite having spent 10 minutes looking about the shop. Deliver service was excellent. The guys were friendly and helpful making sure furniture was w... Ver mais
A empresa respondeu
We were kept informed every step of the way on how long our new suite would take and then what date and time it was going to be delivered. The two young men were very pleasant, respectful and profess... Ver mais
Sean and Paul delivered our new suite yesterday and were excellent. They were very polite, checked the route to our living room prior to starting unpacking the suite and worked quickly to complete th... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre poltronesofà - South Shields
Escrito pela empresa
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Escrito pela empresa
Informações de contato
Crossgate, 0, NE33 5QX, South Shields, Tyne and Wear,, Reino Unido
- 0191 731 3300
4,7
Excelente
730 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Lack of interest
They couldn’t get the settee in the house, one of the delivery drivers showed no interest, me and my wife managed to get it in
25 de abril de 2024
Avaliação não solicitada
Resposta da poltronesofà - South Shields
Good Afternoon Colin,
I hope you are well and thank you for taking the time to leave us your review.
We are very sorry to see that you have rated us as 1* on this occasion, and that your experience did not meet your expectations.
Please could you send a screenshot of your review to socialmedia@scs.co.uk along with your postcode and first line of address, so that we can locate your account and look into this further for you.
Kind Regards
Nicole
Customer Experience | ScS
Brilliant Service
Brilliant service from start to finish even with issues. Bought an ex display model initially and needed the foams replacing after 6 months. Foam went again shortly after along with the lumbar support area so we chose another sofa as a replacement. I honestly can't fault the customer service given at any point. They have been brilliant in sorting us out and hopefully our new sofa is right for us. Excellent delivery service with plenty communication and tracking.
24 de abril de 2024
Avaliação não solicitada
Resposta da poltronesofà - South Shields
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Excellent friendly customer service!!!
Excellent friendly customer service!!!
The lads were lovely, worked well together and made the whole experience stress free for my 81 year old mother. They even took the plastic wrappers off in a way I could use them again to wrap the old sofas up for the council to collect. Thank you 😊
16 de abril de 2024
Avaliação não solicitada
Resposta da poltronesofà - South Shields
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Julie from your South Shields branch…
Julie from your South Shields branch was extremely helpful when I purchased a couple of items of furniture.
7 de abril de 2024
Resposta da poltronesofà - South Shields
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Great customer service
Great customer service, very friendly staff, nice coffee too (very important).
4 de abril de 2024
Resposta da poltronesofà - South Shields
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
riendly ,knowledgeable and made the…
Friendly ,knowledgeable and made the whole process of buying a sofa very enjoyable .
29 de março de 2024
Resposta da poltronesofà - South Shields
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Good honest helpful staff helping make…
Good honest helpful staff helping make the best choice and not trying to force the most expensive items on you.
2 de abril de 2024
Resposta da poltronesofà - South Shields
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Such a relaxing non pressured…would recommend
Such a relaxing non pressured experience
Russ store manager was attentive and a hub of information
Ordered and paid a deposit
12 week wait
Would recommend
30 de março de 2024
Competent Staff!
All was good with the delivery staff, Paul & Carlton keeping me informed of the time that my Items will be delivered..
20 de março de 2024
Avaliação não solicitada
Good service
21 de março de 2024
You had what I wanted at a price that…
You had what I wanted at a price that was alright.
17 de março de 2024
South Shields store
No parking available at store. Had to correct the sales agent on his calculation, not good.
25 de março de 2024
Resposta da poltronesofà - South Shields
Good Morning,
I hope you are well and thank you for your 3* review.
We are very sorry to see that your experience has not met your expectations on this occasion and we will certainly pass on your feedback to the store to help us improve our service moving forward.
We do appreciate your order with us and will be in touch when this is ready for delivery.
Take care and we look forward to speaking with you.
Kind Regards,
Lynsey - ScS Social Media Team
Resposta da poltronesofà - South Shields
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Thank you ☺️
Thank you so much lovly staff very welcoming very helpful loved their company while deciding on our sofa thank you so much
Julie and colleague
13 de março de 2024
Avaliação não solicitada
Resposta da poltronesofà - South Shields
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Staff member was extremely helpful and…
Staff member was extremely helpful and friendly and great In showing me around the products that SCS have on offer
22 de março de 2024
Resposta da poltronesofà - South Shields
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
EXCEPTIONAL SERVICE
The saleslady was extremely helpful,and knowledgeable. I am disabled and she assisted me with the stairs, offerred good advice about appropriate seating for my needs and didn't try to force us to buy. She even let us out of the side door to save us going down the stairs on the way. Exceptional service.
21 de março de 2024
Resposta da poltronesofà - South Shields
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Got our new sofa delivered today Bobby…
Got our new sofa delivered today Bobby and Kai where very knowledgeable, helpful and friendly.
7 de março de 2024
Avaliação não solicitada
Jimmy and craig that delivered…
The lads jimmy and craig that delivered my sofa were both excellent they explained everything from start to finish pair of cracking lads
7 de março de 2024
Avaliação não solicitada
The delivery crew
The delivery crew were very friendly and efficient. They arrived on time and had everything in place in no time
2 de março de 2024
Avaliação não solicitada
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