"Placed a small order of 6 tubes of silicone and two tubes of expanding foam. The order was delivered promptly, which I was impressed with. However, then the problems started. All products had a... Ver mais
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Veja o que dizem as avaliações
I have been looking everywhere for decent dust sheets have sent multiple buys back because they were inferior to ones I already possessed. Bought from these guys expecting the same but they were just... Ver mais
Can you give a 6 out of 5?!?! Came across Sealants and Tools Direct during a search for a garden slasher. Great price and paid a very reasonable non urgent courier. Flippin' heck, the shlas... Ver mais
A empresa respondeu
Prompt delivery! truly next day delivery - which was a welcome relief from the over 8 days delivery of another company also promising next day! We have not used the product yet, so can not comment o... Ver mais
A empresa respondeu
Detalhes da empresa
- Fornecedor de Materiais de Construção
- também em
- Comércio de ferramentas
- Loja de artigos para reforma residencial
- Loja de produtos navais
Escrito pela empresa
We have been established for many years selling Silicone Sealant, MS Polymer sealants & adhesives, Expanding Foams, Tools, Wood flooring adhesives & Many other Building and garden products. We have now developed our product range and to further enhance the services we provide our clients. We have an excellent base of suppliers such as Dow Corning, Geocel, Everbuild/Sika, Soudal & Bostik to name but a few. You can benefit from our excellent product range and services that we provide.
Informações de contato
Unit 6 A-C The Old Cider Works, TQ12 5NF, Newton Abbot, Reino Unido
- 01626 333360
- info@sealantsandtoolsdirect.co.uk
- www.sealantsandtoolsdirect.co.uk
3,6
Bom
292 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 42% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Placed an order of 2 items
Placed an order of 2 items, the savings were fantastic. Items arrived well packed and arrived very quickly.
27 de outubro de 2025
Avaliação não solicitada
Resposta da Sealants and Tools Direct Ltd
Hi Angela
Many thanks for taking time to leave a review. The team really appreciate your kind feedback.
We hope to see you back in the near future and let us know if we can help in any way.
Best wishes.
Matt
Good price and great service
Good price and great service. The product delivered in less than 24 hours
22 de outubro de 2025
Avaliação não solicitada
Resposta da Sealants and Tools Direct Ltd
Hi Eugenie
Many thanks for taking time to leave a review. The team really appreciate your kind feedback.
We hope to see you back in the near future and let us know if we can help in any way.
Best wishes.
Bella
Outstanding Service
They have very competitive prices on high quality products. Quick delivery times and outstanding customer service. I had an issue with some of the contents of an order, it was resolved very quickly and efficiently. I would absolutely recommend this company.
24 de setembro de 2025
Avaliação não solicitada
Resposta da Sealants and Tools Direct Ltd
Hi James
Many thanks for taking time to leave a review. The team really appreciate your kind feedback.
We hope to see you back in the near future and let us know if we can help in any way.
Best wishes.
Zoe
What brilliant customer service!
What brilliant customer service! I am a beginner at DIY, but I'm a creative person, so in my retirement I am taking on various DIY projects and I'm loving every second learning. I'm a woman 73 years young. I contacted Sealants and Tools Direct looking for advice on a sealant for glueing a quartz stone countertop onto a kitchen island I'm building, as well as glueing a sheet of thin MDF. S&TD customer service took the trouble to ask lots of questions on WhatsApp, and request photos of my project, then they gave me perfect advice about what products to use and even sent me links. They were so helpful, so friendly and lovely. They even checked in on me afterwards to make sure I got the products OK. They had no idea of my age, they give this excellent customer service to everybody! I highly recommend this company!
3 de setembro de 2025
Avaliação não solicitada
Resposta da Sealants and Tools Direct Ltd
Morning Virginia
Many thanks for taking time to leave a review. The team really appreciate your kind feedback.
Glad we managed to get the right product out to you in a rapid fashion.
We hope to see you back in the near future and let us know if we can help in any way.
Best wishes.
Zoe
Great customer service
I had a really good experience with this company. From the minute I ordered, I was kept advised of progress and even received a very clear email about a slight delay - one of the items was out of stock. Received my order 2 days later. Really impressed - thank you!
21 de agosto de 2025
Avaliação não solicitada
Resposta da Sealants and Tools Direct Ltd
Hi Liz
Many thanks for taking time to leave a review. The team really appreciate your kind feedback.
We hope to see you back in the near future and let us know if we can help in any way.
Best wishes.
Zoe
Simply outstanding experience
From the day of order throughout the date and time of delivery the experience has been simoly outstanding and very refreshing. Have no problem recommending this company, and should the opportunity arise in the near or distant future, I for one will not hesitate and place an order again. Well done to everyone involved, including the excellent courier choice, namely DX who kept me constantly updated with the day and time of delivery. Yes, I am a very happy chappy. Thanks
14 de agosto de 2025
Avaliação não solicitada
Resposta da Sealants and Tools Direct Ltd
Hi Louis
Many thanks for taking time to leave a review. The team really appreciate your kind feedback.
We hope to see you back in the near future and let us know if we can help in any way.
Best wishes.
Zoe
Dented tins of Resiblock sealant
Bought two 5ltr tins of Resiblock sealant,
The price for each can was lower than other sellers but I can see why. When I opened the box both tins must have been packed knowingly that the tins were dented in various places.
It had nothing to do with the delivery company as the box was in one piece and no damage to it.
And I have photos to prove it.
The only good thing is the cans hadn’t leaked.
Won’t be rushing back to order from this company again if that’s the condition of the products they sell and send out to there customers.
4 de agosto de 2025
Avaliação não solicitada
Resposta da Sealants and Tools Direct Ltd
Hi Gary, thanks for your kind feedback.
Tins were fine when they left us. Same condition they arrive from Sika.
Sounds like the tin did its job, as there were no leaks from the product itself.
I’m assuming you didn’t see the warning on the advert when placing?
We do have a note on the 5 litre tins advising below:
(Please note that tins may get dented in transit and this is not a reason for return please do not purchase tined products if this is an issue for yourself.)
The tin is to protect the item, which it has, and dents can happen so no need for alarm.
Hope this clears up our position on the matter and good luck with your new project.
Zoe
Sales
Would Definitely Recommend
Ordered two items — they arrived on time, exactly as described, and both had a long shelf life. Great experience from start to finish. Would definitely recommend.
22 de julho de 2025
Avaliação não solicitada
Resposta da Sealants and Tools Direct Ltd
Hi Jon
Many thanks for taking time to leave a review. The team really appreciate your kind feedback.
We hope to see you back in the near future and let us know if we can help in any way.
Best wishes.
Bella
Prompt answer and delivery!
3 de julho de 2025
Avaliação não solicitada
Resposta da Sealants and Tools Direct Ltd
Hi
Many thanks for taking time to leave a review. The team really appreciate your kind feedback.
We hope to see you back in the near future and let us know if we can help in any way.
Best wishes.
Zoe
Excellent price and service
Excellent price and service. Can’t rate them highly enough. I made an order and asked if I could collect the next day. Received an email to confirm was ready. When arrived I was greeted with quick and friendly service. Thanks again.
2 de julho de 2025
Avaliação não solicitada
Resposta da Sealants and Tools Direct Ltd
Hi
Many thanks for taking time to leave a review. The team really appreciate your kind feedback.
We hope to see you back in the near future and let us know if we can help in any way.
Best wishes.
Zoe
Colin
Started with the product I ordered out of stock i received a email from the company suggesting a alternative product took the alternative everything turned up next day done the job up to now very happy with results and service thanks
10 de junho de 2025
Avaliação não solicitada
Resposta da Sealants and Tools Direct Ltd
Hi Colin
Many thanks for taking time to leave a review. The team really appreciate your kind feedback.
We hope to see you back in the near future and let us know if we can help in any way.
Best wishes.
Zoe
Very quick delivery for project 👌🏼
11 de junho de 2025
Avaliação não solicitada
Resposta da Sealants and Tools Direct Ltd
Hi,
Many thanks for taking time to leave a review. The team really appreciate your kind feedback.
We hope to see you back in the near future and let us know if we can help in any way.
Best wishes.
Zoe
Found it difficult to get to checkout
Found it difficult to get to checkout. Came across as a scam website. I tried to pay by PayPal as a guest but the system asked for all my address details which are automatically provided by PayPal. Anyway I just could not get to the checkout. Maybe it was my error but I am not a novice at buying on line. Please disregard this feedback if your purchases are going through without problems. Maybe the link I got from my Google search for a product sent me to a false website
2 de junho de 2025
Avaliação não solicitada
Resposta da Sealants and Tools Direct Ltd
Hi Malcom
Many thanks for your feedback.
Sorry you had issues checking out on the website, not sure why you couldn’t manage the process to be honest.
Did you call/email our sales team to advise you were having issues? If so, we could have placed order for you and arranged for invoice to be sent over asap.
We had over 1000 successful orders go through on Monday, so it does sound like you have pick up a 3rd party link somewhere along the line. Can happen on any PC these days.
I can assure you our website is a legitimate purchasing platform, and you can see we have the Google Trust Service Padlock on the website to prove it.
Google Trust Services & Trustpilot also rate us highly on their own portals so hopefully this will go some way to assuring you we are all above board and authentic.
If you would like to call us to discuss further, then please do not hesitate to use our sales number on the website.
In the meantime, could you please remove your irrelevant review as its tarnishing our proud Trustpilot score.
Kind regards
Matt Hackleton
GM
Excellent
Ordered Thursday delivered Friday excellent service such fast delivery would definitely use again.
16 de maio de 2025
Avaliação não solicitada
Resposta da Sealants and Tools Direct Ltd
Hi,
Many thanks for taking time to leave a review. The team really appreciate your kind feedback.
We hope to see you back in the near future and let us know if we can help in any way.
Best wishes.
Zoe
Would use this company again.
Would use this company again.
Good value, phoned the company for a quick question about a product, answered promptly (and by a real person) and guy was very knowledgeable and helpful.
Ordered products and delivered in good time.
15 de maio de 2025
Avaliação não solicitada
Resposta da Sealants and Tools Direct Ltd
Hi,
Many thanks for taking time to leave a review. The team really appreciate your kind feedback.
We hope to see you back in the near future and let us know if we can help in any way.
Best wishes.
Zoe
Patio Sealant
I was very pleased with the service I received from Sealant and Tools. The items I ordered were very competitively priced and were delivered on time and were well packaged.
I will definitely be using them again.
12 de maio de 2025
Avaliação não solicitada
Resposta da Sealants and Tools Direct Ltd
Hi,
Many thanks for taking time to leave a review. The team really appreciate your kind feedback.
We hope to see you back in the near future and let us know if we can help in any way.
Best wishes.
Bella
Only use if you're not in a hurry and like delivery drivers.
Ordered 25L reflective paint and application kit on 28/04. The wrong paint was sent one day, the application kit on another day and the collect and replace wrong product on another day. That is 3 delivery days I waited in for one order. I finally got my completed order delivered 12/05 which is 14 calendar and 10 working days after initial order. Next time I'll use a 3 day free delivery alternative on eBay.
12 de maio de 2025
Avaliação não solicitada
Resposta da Sealants and Tools Direct Ltd
Hi John
Thanks for your feedback, unfortunately this order was delayed at the start of dispatch due to damage into us, so sorry for the delay. Then secondly, we made a picking error, which sometimes can happen. I can only apologise for this mistake. Once we were alerted to this, we resolved it in a extremely swift manner (working around times you were available to be home).
I can see your item was collected today and delivered by the same driver, so all resolved finally.
I can assure you we dispatch over 1000 orders a day on next day basis, but haz chem items can take a little longer through the network. Even eBay is approx. 7 days at the moment due to the nature of the item.
Thank you for your patience on the matter and enjoy the rest of your day.
Matt
GM
Resposta da Sealants and Tools Direct Ltd
Hi,
Many thanks for taking time to leave a review. The team really appreciate your kind feedback.
We hope to see you back in the near future and let us know if we can help in any way.
Best wishes.
Bella
Excellent customer service
Excellent customer service, I hadn't heard of this company before, looked at the reviews and thought I would give them a go. Placed my order for trellis, arrived very quickly but one as faulty with a knot breaking the lathe. E-mailed Zoe and she had the damaged one replaced with my second order. Would definitely use them again. Thanks
25 de abril de 2025
Avaliação não solicitada
Resposta da Sealants and Tools Direct Ltd
Hi,
Many thanks for taking time to leave a review. The team really appreciate your kind feedback.
We hope to see you back in the near future and let us know if we can help in any way.
Best wishes.
Bella
Exceptional customer service from Zoe Willet
Exceptional customer service from initial enquiry through sales, to next day delivery- this company cannot be faulted !! Truly exceptional
10 de abril de 2025
Avaliação não solicitada
Resposta da Sealants and Tools Direct Ltd
Hi Donald
Many thanks for taking time to leave a review. Its nice to hear the sucess stories in a very differcult period in logistics.
So glad we could get your order moving quickly and up to Sctoland in rapid time.
The team really appreciate your kind feedback.
Kind regards
Bella
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