Fantastic customer service! I ordered the wrong size online and emailed the company as it was a Sunday evening. My order was cancelled and refunded by the following morning. I also spoke to Louise... Ver mais
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Veja o que dizem as avaliações
My husband loves the socks. If you picked a pair of socks that they have run out of you get to pick a different pair of your choice, same type of sock. If the initial sock you choose is of a lower... Ver mais
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As a cyclist I've been using Sealskinz products for many years. On one ride my cycling socks let in water. Contacting Sealskinz produced a claim form which was easy to complete; photo and what issue w... Ver mais
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Yes, their socks are expensive. However, as far as I'm aware, there's no other manufacturer of knee-high breathable waterproof Merino wool socks on the market. I'd also like to mention that their c... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de equipamentos e roupas para atividades ao ar livre
- Loja de Acessórios de Moda
- Loja de artigos para esportes ao ar livre
Escrito pela empresa
Incredible waterproof accessories. Welcome to Sealskinz. Our passion (some might say obsession actually) is to craft the finest waterproof accessories in the world. And while waterproof will always be our #1, we also want to keep you protected from snow, sand, mud, dirt and anything else that can get in the way of doing your thing in the outdoors. Because to so many, accessories are an afterthought. But to us at Sealskinz, they’re everything. And the best part? They work really, really well. We believe that no matter what’s going on around you, you can stay dry, protected, warm, and cosy by paying a little attention to what you put on your hands, feet, and head. Using innovative technology, premium materials, and a close attention to detail, we are confident that our socks, gloves, and hats will keep you dry, blister free, and comfortable. Any weather, any activity Sealskinz accessories have been to the top of Everest, braved the snowy winds of Antarctica, stayed dry on wilderness rafting trips in Alaska, and are trusted by the UK military. However, they’re equally incredible at keeping you comfortable while walking your furry friend, rushing on a brisk morning school run, or even watching an exhilarating children's football game (sarcasm intended). To say they’re up for any weather challenge is kind of an understatement.
Informações de contato
Nelson House, 9-10 Nelson Business Park,, PE30 2DE, Kings Lynn, Reino Unido
- 01553 816838
- help@sealskinz.com
- www.sealskinz.com
4,8
Excelente
576 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great customer service
I bought a pair of socks but one leaked. Sealskinz were very good at replacing them straight away. They are very comfortable socks compared to other waterproof ones I've tried.
2 de março de 2026
Avaliação não solicitada
Resposta da SEALSKINZ
Thank you for the 5-star review!
We love to hear that our socks have been more comfortable than other waterproof models you have tried. We're always happy to help with product support and our guarantees so we're glad that you reached out on this occasion.
Please do not hesitate to get in touch again if we can be of any further assistance.
Warm regards,
Krystal @ Sealskinz
Very good AI help and fantastic help…
Very good AI help and fantastic help with good response time from customer service
Definitely order again
3 de março de 2026
Avaliação não solicitada
Resposta da SEALSKINZ
Hi Robert,
Thank you for taking the time to write a review!
We appreciate the feedback and the 5-star rating.
We look forward to your continued support of Sealskinz.
Kind regards,
Krystal @ Sealskinz
Simple and easy
Simple and easy. I revived a fast and good service, with nothing to complain about.
2 de março de 2026
Avaliação não solicitada
Resposta da SEALSKINZ
Hello Isac,
Thank you for the 5-star rating!
We're pleased to hear the service was fast, easy, and good.
Kind regards,
Krystal @ Sealskinz
I had a big issue with some gloves I…
I had a big issue with some gloves I had bought for me as a gift, I got InTouch with sealskinz and they responded within a minute, so fast. I was useless in the information I provided, but they were so helpful and sorted my situation out, they were brilliant, my issue was quickly resolved. Very very good service! Amazing customer care! Thank you to Krystal who I dealt with, Emily and the rest of the team.
27 de fevereiro de 2026
Avaliação não solicitada
Resposta da SEALSKINZ
Hello Kelly,
Thank you for the 5-star review!
We were happy to assist you with your warranty matter.
Please do not hesitate to reach out again if we can assist with anything else.
All our best,
Krystal @ Sealskinz
Trust restored, satisfaction all round
I had an issue with a brand I trust and rate highly. I reported it via their review system and they responded immediately with courtesy and a very clear intention of resolving the issue. Within 2 days of clear and professional communication they have fully satisfied my wishes and have gone the extra mile by upgrading the product. Brilliant.
27 de fevereiro de 2026
Avaliação não solicitada
Resposta da SEALSKINZ
Hello Kevin,
Thank you for your kind review.
We very much appreciate you allowing us the opportunity to support you with a resolution. Whilst we regret any initial dissatisfaction, we are happy to hear that we were able to make this right in the end.
Please do not hesitate to reach out again if we can be of any further assistance.
Kind regards,
Krystal @ Sealskinz
Friendly staff
Although my gloves were out of guarantee, they took my remark seriously. And gave me a good alternative. They responded quickly and were very friendly.
24 de fevereiro de 2026
Avaliação não solicitada
Resposta da SEALSKINZ
Hello Danny,
Thank you for your 5-star review.
We are always happy to help as best we can when considering claims for our products. We're glad to hear you found the service quick and friendly.
Please do not hesitate to get in touch again if we can be of further assistance.
Kind regards,
Krystal @ Sealskinz
Great gloves, great value for money, prompt delivery, friendly company
I ordered Drayton gloves after which a query to the customer service team was dealt with in a quick and friendly manner. The gloves have arrived promptly and are great quality, light and warm and I think are great value for money.
25 de fevereiro de 2026
Avaliação não solicitada
Resposta da SEALSKINZ
Hello Martin,
Thank you for taking the time to write a review.
We sincerely appreciate the 5-star rating!
The quality of our products, delivery, and customer service are of utmost importance to us so we love receiving feedback like this.
All our best,
Krystal @ Sealskinz
Exceptional customer service team
The customer services team I have been dealing with to resolve an issue I had with a pair of waterproof gloves I had purchased, that weren't functioning as advertised, was second to none.
The correspondence was clear, friendly and professional.
18 de fevereiro de 2026
Avaliação não solicitada
Resposta da SEALSKINZ
Hello Jason,
Thank you for the fantastic 5-star review.
We are thrilled to hear the service you received was exceptional and that correspondence was clear, friendly, and professional!
Please do not hesitate to reach out again if we can be of any further assistance.
Kind regards,
Krystal @ Sealskinz
great customer satisfaction
There was a problem with my order and it wasn't anything to do with them it was royal mail and they have bent over backwards to get it sorted,well done to all the staff in the help desk
15 de fevereiro de 2026
Avaliação não solicitada
Resposta da SEALSKINZ
Hello Robert,
Thank you for your 5-star review!
We're so pleased we were able to assist you with your lost parcel to your satisfaction.
Many thanks again,
Krystal @ Sealskinz
Easy to deal with
Easy to deal with, with a good outcome
17 de fevereiro de 2026
Avaliação não solicitada
Resposta da SEALSKINZ
Hello Pauline,
Thank you for your 5-star review! We really appreciate it and we're happy to hear you received a good outcome.
Kind regards,
Krystal @ Sealskinz
Fabulous
A very speedy ( a matter of a few hours) response to my query. With a great selection of choices based on my request. Also with the 10% discount they beat all the competition price wise. What’s not to like 👍🏻
17 de fevereiro de 2026
Avaliação não solicitada
Resposta da SEALSKINZ
Thank you for the fabulous 5-star rating, Nick!
We're thrilled to hear the selection of choices was to your liking and that we were able to assist with your query. It is also great to hear our discounted pricing is competitive!
We look forward to your continued support.
Warm regards,
Krystal @ Sealskinz
I inquired as to why I could not apply…
I inquired as to why I could not apply the new customer 10% discount to my recent order. Turned out it was a system glitch and they immediately honored the discount and issued a refund to my credit card.
16 de fevereiro de 2026
Avaliação não solicitada
Resposta da SEALSKINZ
Hello Mr. Holland,
Thank you for taking the time to review your recent customer service experience!
We sincerely appreciate you giving us the chance to assist you with the discount error.
Please do not hesitate to contact us again in future if you have any other questions or concerns.
Kind regards,
Krystal @ Sealskinz
Excellent Customer Service
I always rate a company by how well they deal with issues if or when they arise.
Sealskinz from the off explained the whole process clearly and every communication from the company was pleasant, polite and precise. Excellent service from the team Louise, Krystal, Sophie and Emily.
17 de fevereiro de 2026
Avaliação não solicitada
Resposta da SEALSKINZ
Hello Lee,
Thank you for the wonderful 5-star review!
We sincerely appreciate the feedback and love to hear that the team was pleasant, polite, and precise in our correspondence.
Many thanks,
Krystal @ Sealskinz
Amazing Customer Service
The customer service team at Sealskinz was really helpful and replied very quickly to my email. A return is normally straight forward, but I of course had multiple questions. I was helped by Emily, who managed to answer all my questions fully, and went above and beyond in helping me with my particular request. Thank you for your care and time!
13 de fevereiro de 2026
Avaliação não solicitada
Resposta da SEALSKINZ
Hello Marge,
Thank you for your kind review.
We'll be sure to let Emily know she was such an amazing help to you during your returns process.
Please do not hesitate to get in touch again if we can be of any further assistance!
Kind regards,
Krystal @ Sealskinz
Fast responds good service quick…
Fast responds good service quick shipping and warranty service is outstanding great! Will order from this company more in the future
13 de fevereiro de 2026
Avaliação não solicitada
Resposta da SEALSKINZ
Thank you for the great 5-star review!
We look forward to your continued support of Sealskinz.
Warm regards,
Krystal @ Sealskinz
good hat has a dimple at top
Item is very warm and snug. A lot better quality than cheaper brands.
Customer services are very helpful and very professional.
I had tearing or stitches ripping intermally in my hat. I had to return it for a replacement.
Customer services were very helpful and helpful with a replacement hat and did resolve the issue professionally.
7 de fevereiro de 2026
Avaliação não solicitada
Resposta da SEALSKINZ
Hello Mahmood,
Thank you for your 5-star review.
We are happy to hear the item purchased is warm, snug, and of good quality.
If we can be of any further assistance, please do not hesitate to get in touch again!
Warm regards,
Krystal @ Sealskinz
Hi Mahmood,
Thank you for your message.
Please see our response to your most recent review regarding this matter. As explained, we have fully refunded the hat and offered you the option to keep, donate, or gift it as you see fit.
We always strive to resolve issues fairly and promptly. If you feel our actions reflect the level of service we aim to provide, we would appreciate an updated review to reflect the steps taken by our Customer Service team.
Kind regards,
Customer Support Team
Reliable company
Excellent products, comfortable, durable and stylish. My order was delivered very promptly and I was kept informed the whole way. There was a small problem on unpacking the order, which Customer Services responded to very quickly, politely and effectively. I would recommend Sealskinz to anyone wanting good quality outdoor products.
11 de fevereiro de 2026
Avaliação não solicitada
Resposta da SEALSKINZ
Hello Annette,
Thank you kindly for your 5-star review!
We're thrilled to hear you have found our products, delivery, and after-purchase care to your liking.
Your recommendation means a lot to us.
If we can help with anything in future, please do not hesitate to reach out again.
Kind regards,
Krystal @ Sealskinz
So helpful on phone and quick service
So helpful on phone and quick service
5 de fevereiro de 2026
Avaliação não solicitada
Resposta da SEALSKINZ
Hi Georgina,
Thank you for taking the time to write a review.
We really appreciate the 5 star rating! We are thrilled to hear how helpful our team was over the phone.
Thanks again,
Krystal @ Sealskinz
Excellent customer service…
I received excellent customer service after I'd had an issue with a product that had shrunk in the wash.
1 de fevereiro de 2026
Avaliação não solicitada
Resposta da SEALSKINZ
Hello LF,
Thank you for the 5-star review!
Our team is always happy to be of service. We're glad to hear the service you received was excellent.
Warm regards,
Krystal @ Sealskinz
I raised an issue with the team and got…
I raised an issue with the team and got a response immediately from AI then almost as quick from Emily and then Krystal. They sound like actors names from a Billy Bob Thornton series on Paramount +…except they were better than that. Fast, pleasant, pleasing and just great and couldn’t do enough for me. Issue was resolved really fast. I had been considering buying a pair of gloves from them but now I’m not sure…I’m certain! and the order will go in today.
To be honest I wish I could work for the company just so I could go to the Christmas Party. Thanks again folks, great service
4 de fevereiro de 2026
Avaliação não solicitada
Resposta da SEALSKINZ
Thank you for a great and colourful review, Mr. Stewart!
We are always happy to assist our customers and very pleased we could find such a satisfactory outcome for you.
We might not have any openings currently but we do have a run club at our London store, or perhaps you could help us found a new club, as a way to stay involved.
With much appreciation,
Krystal @ Sealskinz
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